Role Description As a Sr. Supervisor of Professional Services for Axon’s Interview Room team, you’ll lead the people and programs that deploy secure interview capture—including fixed and mobile solutions—into agency environments and connect them to Axon Evidence and the broader Axon ecosystem. You’ll build and scale a high-performing delivery organization, strengthen execution with customers and partners, and help agencies modernize how interviews are recorded, stored, and used in investigations—all in service of Axon’s mission to protect life and accelerate justice. What You’ll Do - Location: Remote in the U.S within 1 hour of an airport. Must be able to travel up to 50% - Direct Reports: 8-9 individual contributors - Lead, coach, and develop a Professional Services team accountable for Interview Room deployments—including fixed and mobile solutions—from discovery through go-live and steady-state handoff. - Own delivery quality for Interview Room programs: site readiness, installation coordination, configuration, validation, training, and integration with Axon Evidence and adjacent Axon products. - Define and continuously improve scalable delivery playbooks, governance, and controls appropriate for sensitive interview and digital evidence workflows. - Own inventory and asset lifecycle management for Interview Room programs, including forecasting, allocation, staging, tracking, returns, and RMA coordination with internal teams. - Partner with Supply Chain, Procurement, and Operations on material availability, constraints, substitutions, and expedites to protect customer timelines and program commitments. - Manage third-party performance (installers, integrators, subcontractors, and strategic vendors), including statements of work, SLAs, onboarding, audits, and issue resolution. - Serve as an escalation point for complex technical, contractual, or site issues; drive timely mitigation and preserve customer trust. - Collaborate with Sales, Customer Success, and Support to deliver a coherent customer journey from sale through implementation and post go-live support. - Establish and monitor KPIs such as on-time delivery, installation quality, capacity/utilization, customer satisfaction, inventory accuracy, and partner SLA adherence. - Partner with Product and Engineering to align field execution with roadmap priorities and provide actionable feedback from customer deployments. Qualifications - Bachelor’s degree in Business, Engineering, Operations, Computer Science, or a related field; or equivalent experience - 7+ years in Professional Services, field operations, or technical program delivery, including people leadership experience - Proven success delivering complex technology to public safety or other regulated, evidence-centric customers; familiarity with Interview Room, interview recording, and/or Axon Evidence workflows is a strong plus - Demonstrated ownership of inventory and asset management, demand/capacity planning, logistics coordination, and vendor or third-party performance (SLAs, SOWs, audits, remediation) - Leadership skills with a track record of building, coaching, and retaining high-performing teams; exceptional communication, negotiation, and stakeholder management with customers, third parties, and internal partners - Robust problem-solving skills and the ability to manage multiple projects and priorities in a fast-paced environment. - Experience partnering across Sales, Product, Engineering, Customer Success, Support, Supply Chain, and Procurement to deliver complex programs end-to-end - Technical fluency with hardware deployments, cloud/SaaS platforms, and integrations relevant to interview capture and digital evidence (including Axon Evidence ecosystem concepts) - A valid driver’s license is required and must be maintained throughout employment. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices

• To manage accounts of multiple client service programs or single large national program; • To maintain client, client broker and key vendor relationships; • To manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention. • Performs client renewal and Client Service Instruction preparation for assigned clients. • Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports. • Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.

• Independently managing a portfolio of assigned clients • Triaging client needs and acting as the first line of support for inbound requests • Partnering with multiple departments across the entire organization • Closing out all outstanding requests • Ensuring client goals are met through proactive management and optimization, including regular client check-ins • Providing on-going support for clients through the initiation and/or coordination of tasks across various divisions within the company • Coordinating delivery of reporting to clients as needed • Updating client records and maintaining internal systems • Facilitating resolution of client service issues by clarifying issues/concerns and expediting resolution • Demonstrating flexibility to adapt to ever-changing business environments and varying priorities • Providing feedback and recommendations to management by consistently collecting information and analyzing client needs

Manage client account updates to ensure accurate payments, lead workflow automation discussions, and handle inquiries while collaborating with finance and legal teams to support royalty distribution and client services initiatives.