TMA Systems

Role Description Provide world-class client technical support via phone and email for various TMA Systems products. Achieve expert knowledge in assigned products we offer in order to provide excellent support to our clients. The Client Support Representative serves as the first point of contact for clients, providing both technical support and high-quality customer service. This role is responsible for diagnosing and resolving software-related issues, guiding users through system functionality, and ensuring a positive client experience through timely and professional communication. - Delivers world-class Client Support via phone and email to drive client retention. - Troubleshoot and resolve technical issues related to the software platform, including system errors, data discrepancies, and user access concerns. - Identifies and resolves non-routine technical problems for specific product lines by following troubleshooting procedures to meet daily support requirements. - Professionally document issues for resolution. - Assist clients with system navigation, configuration questions, and best practices. - Escalate complex or unresolved issues to internal teams, including Development, Product, or Implementation, with clear documentation and context. - Develops and maintains advanced troubleshooting skills using industry standard or company trained methodologies. - Demonstrates a “client first” mentality and willingness to go above and beyond to exceed customer expectations. - Maintain ownership of each case, ensuring follow-up and resolution. - Answer incoming client requests in a fast-paced environment. - Maintain up-to-date knowledge of product functionality, updates, and releases. Qualifications - Bachelor’s degree and 2+ years of client technical support experience. Requirements - Working knowledge of the internet and web browsers such as Chrome, Safari, Microsoft Edge, and Firefox. - Working knowledge of MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. - Working knowledge of Microsoft CRM, Microsoft 365, Apple iPad, Android tablet, iPhone. - Knowledge of CMMS is a plus. - Ability to perform with high energy and enthusiasm. - Ability to work independently while contributing to a highly collaborative remote team. - Ability to maintain the highest level of professionalism, confidence, and integrity while directly dealing with internal and external customers. - Works well in a team environment and interacts well with all levels of the organization. - Proven ability to develop and maintain strong client relationships. - Ability to take initiative for self-development and exhibits patience in learning new processes. - Excellent written, oral, and listening communication skills. - Ability to think analytically to identify issues as well as solutions to problems. - Ability to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally or to management. - Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. - Effectively communicate with members of your team and department to constantly drive issues toward resolution. Benefits - Competitive compensation plan. - 401(K) Contribution. - Employer paid benefits: health, dental, and vision. - Professional development plans. - Career progression/internal mobility opportunities. - Inclusive work environment. - Volunteering opportunities. - Company/team building events.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Executive is responsible for winning new business across TMA Systems’ software portfolio including WebTMA (CMMS/EAM), MEX (CMMS), EQ2 HEMS (Healthcare/Compliance), and Virtual Facility (AI-driven alarm intelligence). - Manage a portfolio of prospective clients through the full sales cycle to achieve new-logo revenue goals - Prospect and engage new opportunities within assigned territory/verticals - Develop positive relationships with executive, operational, and technical stakeholders - Generate new business using outbound prospecting, inbound leads, tradeshows and customer networks - Work with Solutions Engineering, Professional Services, Product, and Marketing to deliver accurate solutions, proposals, and implementation expectations - Communicate platform value for WebTMA, MEX, EQ2 HEMS, and Virtual Facility in terms of operational improvement, compliance, risk reduction, and financial outcomes - Participate in RFP/RFQ processes by collaborating with internal teams to produce timely, high-quality responses - Maintain Salesforce accuracy for pipeline, forecasting, account planning, contact information and reporting - Build long-term relationships with clients to support satisfaction and expansion - Provide consistent thought leadership within assigned markets through presentations, webinars, and/or industry event participation - Stay current on industry trends, regulatory requirements, competitive landscape, and product enhancements - Pursue personal development to enhance sales skills and product knowledge - Identify opportunities for cross-sell/upsell with strategic alignment across the product portfolio Qualifications - Bachelor’s degree preferred - 3+ years of Sales, Account Management, or related experience - Experience selling SaaS, CMMS/EAM, healthcare technology, IoT, or enterprise software preferred Requirements - Proven success managing full sales cycle - Excellent written, verbal, and presentation communication skills - Strong discovery, objection-handling, and negotiation ability - Ability to articulate business outcomes related to maintenance optimization, asset reliability, compliance, and risk reduction - Experience selling to operations, facilities, IT, and/or healthcare stakeholders - Ability to work cross-functionally and collaborate effectively - Critical thinking, problem-solving, and value-based selling skills - Self-motivated with the ability to manage priorities and drive results - Desire to continually learn and improve - Proficiency with Salesforce, Microsoft Office, Gong, HubSpot, Teams, and virtual meeting platforms Benefits - This role can be performed remotely - Up to 25% travel is required for onsite meetings, conferences, and events

• Define and communicate the product vision, strategy, and roadmap for WebTMA • Conduct market research and gather customer feedback to identify and prioritize product features and enhancements • Collaborate with stakeholders, including customers, sales, marketing, and development teams, to gather requirements and define product specifications • Develop and maintain a detailed product backlog, ensuring that features are well-defined and prioritized based on business value and customer impact • Lead the product development process, working closely with the engineering team to ensure timely delivery of high-quality features • Conduct competitive analysis to understand market trends and identify opportunities for differentiation • Create and manage product documentation, including user guides, release notes, and training materials • Monitor product performance and user feedback to continuously improve the product and drive user adoption • Act as the primary point of contact for all product-related inquiries and issues

• Write short-form content including marketing emails, ad copy, and landing page headlines. • Develop long-form content including blogs, whitepapers, case studies, and guides. • Draft copy for sales enablement assets (one-pagers, pitch decks, scripts). • Conduct research on industry trends, competitor messaging, and client pain points to inform content. • Translate technical or product-heavy topics into clear, compelling copy for business audiences. • Build content in platforms like HubSpot (emails, landing pages, nurture campaigns). • Assist with creating or editing PowerPoint decks for webinars, sales, and events. • Partner with designers, videographers, or use templates/tools (Canva, Adobe Express, Figma, or PPT) to produce simple graphics, social images, and charts. • Optimize content for SEO and conversion best practices. • Collaborate with RevOps and Growth teams to measure performance and recommend improvements. • Support campaign launches by coordinating content deliverables across channels with growth and product teams (email, social, blog, web). • Help maintain brand voice and messaging consistency across all content. • Maintain content calendars and ensure assets are updated in repositories. • Repurpose content for multiple formats (e.g., turn a webinar into a blog or email sequence).

• Support event execution including tradeshows and customer events (planning, logistics, timelines, follow-up) • Help execute marketing campaigns across customer marketing, prospecting/demand gen, and partner initiatives • Support project management and coordination using Monday.com (or similar tools) to keep programs on track • Assist with marketing operations and administrative tasks that keep the team moving efficiently • Jump in where needed across the team, including: Writing or editing light marketing content, Creating and scheduling social posts, Pulling basic reports and metrics, Building PowerPoint presentations and decks, Supporting ad hoc marketing projects • This is a true “roll up your sleeves” role with exposure to many parts of marketing.