TX-HHSC-DSHS-DFPS

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Functional Title: Enforcement Compliance Reviewer Job Title: Program Specialist V Agency: Health & Human Services Comm Department: Professional Cred Enfmnt Posting Number: 18812 Closing Date: 07/22/2026 Posting Audience: Internal and External Occupational Category: Life, Physical, and Social Science Salary Range: $4,523.16 - $7,253.83 Pay Frequency: Monthly Salary Group: TEXAS-B-21 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 20% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: Austin; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata Qualifications - Broad knowledge of Day Activity Health Services (DAHS); Home and Community Support Services Agencies (HCSSA); Individualized Skills and Socialization (ISS); Prescribed Pediatric Extended Care Centers (PPECC); and/or Home and Community-based Services (HCS) and Texas Home Living (TxHmL) programs. - Broad knowledge of Medicare, Medicaid, and/or State Licensing regulations relating to DAHS, HCSSA, ISS, and PPECC programs; and/or certification rules relating to HCS and TxHmL programs. - General understanding of disease processes and treatments for pediatrics, adults, and geriatrics. - Broad knowledge of intellectual and developmental disabilities. Requirements - Applies analytical and critical thinking skills using the Issue, Rule, Application and Conclusion (IRAC) method in the review of state licensing violations for DAHS, HCSSA, ISS, and PPECC. - Performs Informal Dispute Resolution (IDR) reviews of state licensing violations and prepares detailed narrative of decisions and rationales. - Performs review of Opportunity to Show Compliance (OSC) packets to determine if enforcement action is supportable and warranted. - Provides consultation, interpretation and or clarification of rules and standards relating to DAHS, HCSSA, ISS, and PPECC. - Participates in work groups and meetings related to DAHS, HCSSA, ISS, PPECC, HCS, and TxHmL. - Performs quality management of assignments including proofing, follow-up, tracking and monitoring, and data entry in applicable program databases. - Attends enforcement case pre-hearing conferences and hearings related to enforcement actions. - Must be able to communicate on a complex and professional level with others, internally and externally. - Must attend and complete all required training related to the DAHS, HCSSA, ISS, PPECC, HCS, and TxHmL programs. Benefits - 100% paid employee health insurance for full-time eligible employees. - Defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement. Knowledge, Skills and Abilities (KSAs) - Knowledge of the administration and provision care under DAHS, HCSSA, ISS, PPECC, and/or HCS and TxHmL programs. - Knowledge of Medicare, Medicaid, and/or state licensing rules relating to DAHS, HCSSA, ISS, and PPECC. - Knowledge of regulatory activities including inspections/surveys, investigations, and/or enforcement. - Ability to gather, organize, analyze facts; compile and prepare reports; effectively enter and track data. - Ability to perform work independently and operate effectively within established guidelines and timeframes. - Ability to establish and maintain effective working relationships with managers, team members, internal and external stakeholders. - Ability to communicate effectively both orally and in writing. - Skill in operating computers and in using computer software.

Role Description The Foster Care Litigation Data Unit (FCLDU) is a unit within the Office of Data and Systems Improvement (ODSI). FCLDU works to support ongoing efforts by the Department of Family & Protective Services (DFPS) to demonstrate substantial compliance with remedial orders issued as part of a federal class-action lawsuit against DFPS on behalf of children in the Permanent Managing Conservatorship of DFPS. FCLDU also works to support the rollout and implementation of Community Based Care (CBC) across the state and assists other ODSI units as needed. The FCLDU partners with other divisions within DFPS and external partners in the production, and gathering of said data, and also partners with DFPS leadership to provide data to inform decision-making at the highest levels of the agency as well as for our community partners, legislative oversight entities, and the general public. The FCLDU routinely interacts with Single Source Continuum Contractors (SSCC's). These local service networks are responsible for finding foster homes or other living arrangements for children in state care and providing them with a full range of community-based care services, including case management. These privatization efforts are active in four separate areas as of Summer 2023, and Texas expects to expand Community-Based Care to all of Texas by 2029. The FCLDU is responsible for working with these SSCC's to ensure they are providing the data required by the court-appointed monitors. The division is responsible for conducting quality assurance reviews of data to be released outside the agency related to the remedial orders to ensure validity and consistency of reported data. The division also works with other ODSI divisions in the development of data warehouse online reports and the supporting of specialized tables and/or elements. This position will act as a FCLDU Systems Analyst. The FCLDU Systems Analyst performs advanced (senior-level) computer systems analysis work. Work involves coordinating the planning and analysis of system requirements, procedures, and problems to automate processing or to improve existing systems, designing and implementing designs using software programming languages. May supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Essential Job Functions: - Designing, validating, and implementing report methodologies for multiple areas of specialization while documenting processes and procedures for technical and non-technical users. - Developing programming code and report design to ensure user requests are properly translated into useful reports. - Participating in data system design meetings for new agency initiatives to provide strategic guidance and ensure the agency’s ability to report relevant data. - Interacting routinely with agency program staff, division managers, regional staff, other analysts, and external partners to provide strategic guidance so requirements are met, and work products are appropriately reviewed and validated. - Performing quality assurance tasks to ensure accuracy of reports created by colleagues within the division, and external partners, for distribution to the agency or the public. - Serving as a lead analyst on assigned projects of any level of complexity and acting as mentor and on-the-job trainer for new and junior analysts when capable. Qualifications - Understanding of and demonstrated skill in relational databases, data processing practices. - Ability to analyze, consolidate, and interpret complex data, procedures, and systems; and to write or revise program code as required. - Comprehension of data solutions, reporting methodologies, math, and statistical report design. - An ability to creatively solve complex data problems, apply new technology, and perform detailed work accurately under stressful conditions while managing multiple projects and tight deadlines. - Technical Skills - in using SQL code, Excel, and the willingness to learn selected software as required by the division possibly including Tableau, Python, R, and more. - Communication Skills – the ability to present information to a variety of audiences verbally and in writing and to communicate clearly, concisely, and effectively. - Ability to work the hours needed to meet defined deadlines and support the agency’s mission critical reporting requirements. Requirements - Experience in writing SQL code. - Experience in using Excel. - Experience in data extraction and report layout and design. - DFPS experience preferred. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs. - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans. - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for). - Optional dental, vision, and life insurance—at rates much lower than most private plans. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on things like gym memberships, electronics, and entertainment. - You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

Role Description Performs routine (journey-level) managerial work administering the daily operations and activities of the DFPS Background Check program. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities. Assign and monitor the work of the Background Check staff to ensure divisional goals are attained. This includes but is not limited to the research and approval of background check results review and approval of risk assessments. Represent the division to a variety of internal and external stakeholders specific to Background Checks. Provide technical guidance and oversight for the background check applications. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Essential Job Functions (EJFs) - Manages day-to-day activities within a business function(s), division(s), or department(s). - Reviews daily assignment reports within Background Check Program and strategically assigns workload to staff to ensure timely processing and balanced distribution of tasks. - Evaluates and approves risk assessments completed by background check staff, ensuring accuracy, consistency, and compliance with established policies, procedures, and risk evaluation standards. - Manages staff development plans and activities. - Utilizes quality assurance data and metrics to identify trends, performance gaps, and opportunities for process and program improvement. - Develops and delivers targeted training sessions and refresher courses for background check staff based on identified needs, ensuring ongoing skill development and consistent application of policies and procedures. - Conducts regular staff conferences in accordance with policy to discuss performance, reinforce expectations, and support individual staff development and goal achievement. - Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. - Establishes and coordinates with division program specialists to define and document program goals, set performance standards, and support the implementation of process improvement initiatives aligned with organizational objectives. - Oversees collaboration with the division program support unit to plan and manage evaluation activities, including approving timelines and schedules, to ensure new initiatives are effectively assessed and meet established performance goals. - Develops and implements techniques for evaluating business function, division, or department activities. - Coordinates with division quality assurance specialist to identify quality assurance goals, performance indicators, and program needs, ensuring alignment with operational priorities and compliance requirements. - Develops and implements additional quality assurance activities and evaluation techniques to assess unit performance, measure effectiveness, and support continuous improvement of processes and outcomes. - Evaluates budget requests, monitors budget expenditures, and adjusts as necessary. - Provides input in the development of new policies and procedures, and monitors compliance with policies and procedures. - Identifies when policies or procedures require updates to support new initiatives or practices and recommends revisions to ensure alignment with regulatory and operational requirements. - Monitors staff adherence to updated policies or procedures, ensuring consistent implementation and ongoing compliance with established standards and program expectations. - Provides technical expertise and guidance regarding questions related to the business function, division, or department. - Serves as a subject matter expert on background checks processes and systems in IT projects, providing guidance to ensure requirements are accurately defined and aligned with program needs. - Actively participates in testing system enhancements during IT projects, validating functionality, identifying issues, and ensuring updates meet operational and compliance requirements. - Identifies areas of needed change and makes recommendations to improve operations. - Leads and facilitates workgroup sessions and meetings to gather input and feedback from Background Check staff, management, and internal and external stakeholders promoting collaboration and continuous improvement. - Analyzes staff and stakeholder feedback to identify trends and develop actionable recommendations to enhance background check processes and program effectiveness. - Effectively communicates improvement initiatives and recommendations to the Background Check Program Support unit, supporting implementation and ongoing program enhancements. - Prepares management and productivity reports. - Utilizes performance management and pending workload reports to analyze unit operations and productivity, providing timely, data-driven updates and insights to the Director to support informed decision-making and continuous improvement. - Provides professional oversight and guidance to other occupations or support staff, including management-level staff, to ensure compliance with and adherence to regulatory standards and established procedures. - Provides support and guidance on background check processes, policies, and requirements to DFPS divisions and external stakeholders, ensuring compliance with applicable standards and regulations. - Delivers technical guidance on background check programs and related applications, assisting with issue resolution, process clarification, and effective system use. - Supervises assigned staff, including directing work activities, monitoring performance, and ensuring tasks are completed accurately, efficiently, and in alignment with program expectations. - Performs related work as assigned. Qualifications - Graduation from an accredited four-year college or university. - Two (2) years’ experience in background check investigative procedures which includes conducting searches, researching, analyzing the results, and conducting risk assessments. - Experience working within DFPS (preferred). - Experience as a supervisor, manager or program/team lead (preferred). - Experience in developing policies, procedures, requirements, and training for program operations (preferred). Requirements - Must pass a background check and if applicable a driver’s record check. - Ability to maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48. - Knowledge of local, state, and federal laws and regulations relevant to background checks. - Knowledge of the principles and practices of public administration and management. - Ability to manage business function, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others. - Ability to conduct risk assessments. - Ability to train, manage and develop staff. - Ability to independently interpret and apply various policies and procedures. - Ability to apply a critical and analytical approach to problem solving. - Ability to prioritize and manage multiple, competing responsibilities. - Ability to understand new information effectively and quickly. - Ability to plan, direct, and assign responsibilities and supervise the work of others. - Ability to develop and evaluate administrative policies and procedures and to devise solutions to administrative problems. - Ability to work independently and with limited direction. - Ability to write policy and design processes. - Ability to develop and deliver presentations and conduct meetings and training activities. - Ability to operate standard office equipment, computer word processing software, electronic mail and ability to learn agency software applications. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs. - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans. - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for). - Optional dental, vision, and life insurance—at rates much lower than most private plans. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on things like gym memberships, electronics, and entertainment. - You might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

Role Description The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Data Analyst IV position within the Access & Eligibility Services (AES) Department Eligibility Operations Integrity Support Services (ISS). The Data Analyst IV serves as lead subject matter expert on data integrity, extraction, and compilation of data for both internal and external customers/stakeholders. This includes consulting with customers to identify user needs. - Performs complex (journey-level) detailed data analysis and data research. - Responsible for data quality assurance including implementing and updating databases, data collection systems, data analytics, and other strategies to ensure statistical efficacy. - Analyzes content, structure, and relationships within data to identify and interpret patterns and trends. - Identifies gaps, errors, anomalies, and redundancies to make justifiable recommendations for data revisions. - Prepares concise and comprehensive data reports for HHS stakeholders and leadership. - While leveraging statistical techniques, develops proof of concept mockups to ensure data quality; converts raw data into database table structures from a variety of source formats. - Interprets business requirements for performance measure visualizations and reports for large and complex agency programs. - Assists in developing software applications and/or programming to track ISS statistical data. - Mentors internal staff and may train others. - Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Qualifications - Graduation from an accredited four-year college or university with major course work in computer science or a related field is preferred. - Relevant experience in data analytics, data cleaning, statistical analysis, and computer programming may be substituted for education on a year-to-year basis. - Excellent written communications as observed by detail and completeness of information provided on the state application. - Experience making presentations to small and large groups preferred. - Experience developing policies and procedures preferred. - Experience supervising eligibility staff and/or investigators preferred. - Experience in data review and analysis required. - Experience with Special Query Language (SQL) required. - Experience developing interactive dashboards or reports using data visualization tools (e.g., Power BI, Tableau, or equivalent) required. - Experience connecting data visualization tools to SQL or tabular data sources required. - Experience writing Python scripts for data extraction, transformation, or automation required. - Experience using Python libraries for data analysis required. - Experience in leading and mentoring staff preferred. - Current experience in SNAP, Medicaid policy and procedures are preferred. - Current experience in TANF program preferred. - Training or experience in project management practices and the project life cycle preferred. - Experience performing multiple tasks with conflicting deadlines in a timely manner required. - Application indicates the willingness to work beyond normal work hours of 8AM-5PM Monday through Friday as needed/required. - Experience using computer software such as Microsoft Word, Excel, and Outlook required. - Application indicates the willingness to travel 10% of the time required. Requirements - Knowledge of relational databases and database design. - Knowledge of scientific research methods, statistical techniques, mathematics, geographical concepts and their application to data analytics. - Knowledge preferred of local, state and federal laws and regulations relevant to program areas. - Comprehension of fraud prevention and fraud detection for SNAP, TANF, CHIP and Medicaid Programs preferred. - Knowledge of computer programming principles, spreadsheet macros, and database design. - Skill preferred in data visualization development, including data model creation, advanced calculations, and interactive visualizations. - Skill in performing queries, extracting and joining data, and loading data using SQL and/or other query languages. - Skill in working with streaming data and unstructured data from multiple data sources. - Skill in creating graphical user interfaces, mockups, prototypes, and design documents. - Skill in critical thinking and problem solving. - Skill in optimizing the user experience. - Skill preferred in using visualization preparation software. - Skill preferred in using statistical software. - Skill in using EXCEL or other spreadsheet software. - Skill in graphical, tabular, and geographical presentation of data. - Ability to translate complex data into user-friendly information. - Ability to identify problems, evaluate alternatives, and implement effective solutions. - Ability to implement and use new technology and work processes to enhance decision-making. - Ability to build, establish, and maintain effective working relationships and coalitions. - Ability to plan, organize, and conduct data analytic projects. - Ability to develop and interpret statistical data charts, maps, and tables. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description The Contract Specialist position performs duties associated with procuring, developing, managing, and monitoring a broad range of contracts for Adult Protective Services. This position is responsible for managing the different payment methodologies associated with client and administrative service contracts or vendors. Work involves: - Assisting in developing competitive and noncompetitive procurements. - Negotiating and awarding contracts. - Processing renewals, amendments, and plan change documents. - Processing payments to contractors and vendors. - Monitoring contractor performance to determine fiscal and programmatic compliance with Federal, State, and Agency policies and procedures. - Maintaining contract data in the appropriate systems and ongoing updates to internal tracking systems. - Traveling to train new APS Specialists on purchasing methodologies, accessing contracts, and procurement policy requirements and compliance. - Interacting with APS Specialists, contractors, representatives from various state and community agencies, organizations, and the Texas Department of Family and Protective Services staff at all levels. Qualifications - Graduation from an accredited four-year college or university. - Two years full-time contract development, management, evaluation, monitoring, training of contract providers, or Texas Department of Family and Protective Services experience. Requirements - Texas Contract Manager Certification within 18 months of assuming the position. - Ability to travel to meet with staff, for meetings, and conferences. - Ability to work independently with little supervision. - Ability to function as a team member. - Ability to work in a stressful environment and meet deadlines. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members. - Retirement plans with lifetime monthly payments after five years of state service. - Paid vacation, holidays, and sick leave. - Optional dental, vision, and life insurance at lower rates than most private plans. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on gym memberships, electronics, and entertainment. - Potential qualification for Public Service Loan Forgiveness.

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The TTOR Opioid Prevention Lead performs highly advanced (senior-level) consultative services and technical assistance work related to the development and implementation of HHSC agency opioid misuse prevention and opioid overdose prevention services. - Plans, develops, coordinates, and implements prevention initiatives under the Texas Targeted Opioid Response. - Provides consultative services and technical assistance to programs and systems to reduce risk-taking behaviors. - Interfaces with internal and external partners to coordinate policy development and analysis. - Works under minimal supervision with extensive latitude for initiative and independent judgment. - Trains, leads, assigns, and/or prioritizes the work of others. Qualifications - A four-year degree from an accredited college or university in prevention science, social work, public health, sociology, psychology, health education, or a related field. - At least three years of experience in substance use prevention or in public/behavioral health prevention. Requirements - Knowledge of primary prevention approaches and public health promotion methods. - Application of evidence-based practices for opioid and stimulant misuse prevention programs. - Local, state, and federal laws/rules related to opioid and stimulant misuse prevention services. - Prevention, intervention, and treatment concepts related to opioid and stimulant services statewide. - The six CSAP strategies and the Strategic Prevention Framework. - Effective verbal and written communication with both internal staff and external stakeholders. - Public speaking and facilitation of large workgroups. - Exceptional written skills and proficiency in Microsoft Office, especially Teams and Excel. - Data analysis and reporting, as well as qualitative interpretation of complex policy issues. - Identifying problems, evaluating alternatives, and implementing solutions to complex policy issues. - Prioritizing complex and competing priorities to meet strict deadlines. - Managing complex issues and communicating effectively during challenging situations. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Has broad knowledge of: - Day Activity Health Services (DAHS) - Home and Community Support Services Agencies (HCSSA) - Individualized Skills and Socialization (ISS) - Prescribed Pediatric Extended Care Centers (PPECC) - Home and Community-based Services (HCS) - Texas Home Living (TxHmL) programs Applies analytical and critical thinking skills using the Issue, Rule, Application and Conclusion (IRAC) method in various reviews to ensure accuracy pursuant to state licensing and certification standards. - Review of state licensing violations for DAHS, HCSSA, ISS, and PPECC - Review of state certification violations for HCS and TxHmL - Review of Medicare deficiencies for federally certified HCSSAs - Perform Informal Dispute Resolution (IDR) reviews - Provide consultation and clarification of standards and principles - Perform quality management of assignments - Attend enforcement case pre-hearing conferences and hearings - Complete all required training related to the programs Qualifications - Knowledge of Medicare, Medicaid, and/or state licensing rules - Knowledge of clinical care provision under various long-term care programs - Knowledge of regulatory activities including inspections and investigations - Ability to gather, organize, and analyze facts - Ability to perform work independently and maintain effective relationships Requirements - Active, unencumbered licensed to practice as a registered nurse (RN) in the State of Texas - Experience working as a practicing registered nurse in a clinical setting - Experience with DAHS, HCSSA, ISS, PPECC, HCS, and/or TxHmL programs preferred - Experience in long-term care regulatory services preferred - Graduation from a Nursing Program accredited by the Texas Board of Nurse Examiners preferred Benefits - 100% paid employee health insurance for full-time eligible employees - Defined benefit pension plan - Generous time off benefits - Numerous opportunities for career advancement Company Description This position may telework according to the agency policy and may be located in any LTCR region within the State of Texas.

Role Description The Texas Health and Human Services Commission (HHSC) seeks a highly qualified candidate to fill the Training Specialist V position within the Access and Eligibility Services (AES), Organizational and Leadership Learning (OLL) section within Strategic Engagement and Employee Success. This position performs advanced (senior-level) consultative services and technical assistance work with the capacity to accomplish results on various projects and assignments simultaneously within a changing environment. Work involves planning, designing, and implementing learning solutions focused on building and enhancing leadership and key secondary skill competencies of AES staff. This position develops both short- and long-term development goals through meeting with AES senior leadership, making recommendations for course content, and designing and/or developing course-specific materials. This position has significant involvement in developing organizational learning offerings, including: - Online learning resource repository - Facilitator-led learning sessions - Asynchronous learning opportunities - Developing and administering learning programs The OLL Training Specialist V both recommends learning resources and designs learning solutions that utilize effective design principles and adult learning instructional techniques. They create positive learning experiences that meet the changing needs of AES teams and work collaboratively with others to achieve common objectives. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Qualifications - Graduation from an accredited four-year college or university. Experience can be substituted for the education on a year-by-year basis. - Two years of experience in curriculum design and development, and in training staff at all levels. - Five years of conducting training/learning sessions. - Two years of full-time work experience in professional development preferred. - Prefer experience in supervising others. - Prefer recent experience using virtual, remote, or distance learning programs and tools. Requirements - Knowledge of instructional design processes and techniques; of adult learning principles, practices, and techniques; and of group process, group dynamics, and interpersonal relations. - Facilitation/education methods, skills, and the ability to train people of varied knowledge bases, in large and small groups. - Virtual and remote training techniques, programs, and tools - both instructor-led and participant-led. - Skill in effectively managing multiple projects and assignments. - Consistently drawing upon a wide variety of techniques to ensure engagement. - The use of Microsoft Office Suite, SharePoint, and curriculum development software. - Ability to formulate learning objectives. - Create and evaluate training objectives, requirements, and the effectiveness of delivery. - Communicate effectively. - Assess training needs. - Make decisions and recommendations to AES executive leadership as necessary using effective written and verbal skills. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description The Records Analyst II performs complex (journey-level) records and information management work in DFPS’ Records Management Group (RMG) Division to protect, provide, and preserve the agency’s records. Work involves designing, evaluating, reviewing, recommending, implementing, updating, and maintaining DFPS’ records and information management program. The position works under general supervision, with moderate latitude for the use of initiative and independent judgment. Essential Job Functions - Provides assistance to internal and external customers on a variety of matters related to records and information management, including: - Developing and maintaining working relationships with program and administrative units to provide technical assistance on policies and procedures. - Verbal and written communication with internal and external customers on questions or concerns regarding records products and services, while also following agency guidance and observing any legal restrictions on information sharing. - Scans, stores, indexes, and classifies records. Develops and maintains a comprehensive understanding of the agency’s case and administrative records classification as outlined in Texas Administrative Code §702.201. - Convert records via scanning as needed to complete records request activities. - Gathers information to help with the identification of records to ensure they are correctly categorized for records retention and release. - Provides properly identified records to entitled parties as outlined in the records retention schedule and agency policy and procedures. - Maintains working knowledge of DFPS IMPACT system in order to properly research and identify records responsive to submitted requests. - Follows verification procedures to confirm requesters are authorized persons and entities. - Maintains the agency records disposition log(s). - Assists as needed in ensuring timely entry of records tracking tools. - Enters and maintains accurate information in agency records request systems, using approved tools to track records productions for immediate release and future retrieval. - Receives open records requests and works with legal counsel and other employees to gather appropriate records in accordance with the Public Information Act (PIA), ensures appropriate redactions have been made, and determines cost estimates. - Completes assignments of providing records in accordance with the PIA and other statutory requirements related to DFPS case records. - Seeks guidance from DFPS’ records attorney and management to ensure established redaction rules are interpreted and applied appropriately. - Utilizes the Texas Office of the Attorney General’s costing tool when charges are warranted for records being released. - Advises agency employees and works with legal counsel regarding the transfer of agency records to storage and the destruction of records in accordance with all applicable laws, policies, and procedures. - Maintains understanding of agency storage and destruction protocols. - Provides information to agency employees as requested and refers additional questions to agency’s Records Management Officer. - Assists with developing, maintaining, and implementing the agency’s records retention schedule. - Ensures records are released to external customers in conformance with the approved retention schedule. - Provides input on developing new record series. - Assists with setting up and utilizing records management systems and formulating filing systems. - Enters, reviews, and takes action on assigned requests in designated records tracking systems. - Validates, researches, authenticates, tracks, and analyzes all requests for records, ensuring appropriate routing and timeliness. - Prepares, edits, and submits reports to management on work product. - May assist with the identification of the agency’s vital records and the creation and maintenance of the agency’s vital records protection and disaster recovery plans. - Provides input and implements approved protocols regarding any remediation efforts necessary following a disaster. - May assist with developing and conducting records management training for agency staff. - Participates in training reviews and developments. - Assists with providing “real world” examples to further enhance training modules. - Assists in evaluating and analyzing records management business processes and provides recommendations for improvement. - Provides input and participates in workgroups to review current business processes and collaborates with others to identify areas of streamlining and simplification. - Performs related work as assigned. - Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. - Attends work on a regular and predictable schedule in accordance with agency leave policy. Qualifications - Knowledge of foundational records management theory and practice. - Knowledge of records management laws, regulations, rules, policies and procedures; and concepts of information governance of various phases of records and information management. - Skill in the use of a computer and applicable software (e.g. Microsoft Suite, Adobe Acrobat). - Skill in planning and prioritizing work activities. - Skill in research activities in a fast-paced business environment. - Skill in establishing and maintaining effective working relationships with various levels of personnel in governmental entities and external customers. - Ability to research, analyze, and evaluate data and information to formulate conclusions and communicate guidance verbally or in writing. - Ability to apply standardized information management strategies and procedures to unusual and/or critical situations. - Ability to follow procedures and maintain confidentiality of any information obtained in the position. - Ability to communicate effectively and timely with internal and external customers to manage issues and problems identified, problem-solve, and to recognize when to escalate a situation to management. Requirements - Graduation from high school or equivalent. - Three years full-time administrative support, general office, clerical, secretarial or DFPS experience. - Current employment experience with DFPS Records Management Group preferred but not required. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs. - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans. - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work. - Optional dental, vision, and life insurance at rates much lower than most private plans. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on things like gym memberships, electronics, and entertainment. - You might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

Role Description This position offers telework opportunities and can be filled anywhere within the State of Texas. The position answers calls placed to Protective Services Statewide Intake (SWI) for reporting abuse/neglect of children; and abuse, neglect, or exploitation to persons 65 years and older or adults with disabilities. In addition to answering calls, the position reviews faxes, mail, and Internet information received by SWI. The position assesses intakes for determination of priority, allegation type, and handling. The position must be able to provide adequate 24-hour coverage, including holidays, and must be able to work a flexible schedule as needed. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public. Essential Job Functions (EJFs) - Assesses severity of the circumstances according to department policies and procedures and assigns a priority classification to all reports. - Assesses intake reports for determination of priority, allegation type, and handling. - Provides assistance to unit supervisor and unit staff in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisor’s absence. - Obtains and documents detailed information from callers and correspondence concerning the alleged abuse or neglect of children and abuse, neglect or exploitation to persons 65 years and older or adults with disabilities. - Provides policy information to the public and other information and referral services. - Relays reports of abuse or neglect to appropriate protective services field staff or outside agency. - Documents all Information & Referral calls and correspondence received. - Performs other duties as assigned and required to maintain unit operations. - Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. - Attends work regularly in accordance with agency leave policy. Qualifications - Knowledge of Texas laws relating to abuse/neglect of children and abuse/neglect/exploitation of elderly and disabled adults. - Knowledge of normal child development, the aging process, and family dynamics. - Skill in interviewing, and in the use of a computer and applicable software. - Ability to elicit information relative to the determination of the likelihood of abuse/neglect/exploitation. - Ability to empathize with and provide encouragement to clients and their families. - Ability to type information into an automated system while conversing with callers over the phone. Requirements - Statewide Intake Specialist I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. - Statewide Intake Specialist II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist I for 9 months AND have received Statewide Intake Specialist Certification OR currently employed as a Statewide Intake Specialist II OR previous experience as a Statewide Intake Specialist II in Texas Department of Family and Protective Services. - Statewide Intake Specialist III: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist II for 9 months AND received Statewide Intake Advanced Specialist Certification OR currently employed as a Statewide Intake Specialist III OR previous experience as a Statewide Intake Specialist III in Texas Department of Family and Protective Services. - Statewide Intake Specialist IV: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist III for 24 months AND have received Statewide Intake Advanced Specialist Certification OR currently employed as a Statewide Intake Specialist IV OR previous experience as a Statewide Intake Specialist IV in Texas Department of Family and Protective Services. Preferred Criteria - Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or related field. - Prior professional or volunteer experience in child protection, foster care, juvenile justice, mental health, or substance abuse services. - Familiarity with trauma-informed care or experience conducting interviews or assessments with children and families. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members. - Retirement plans with lifetime monthly payments after five years of state service. - Paid vacation, holidays, and sick leave. - Optional dental, vision, and life insurance. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on gym memberships, electronics, and entertainment. - Potential qualification for Public Service Loan Forgiveness.