TX-HHSC-DSHS-DFPS

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Has broad knowledge of: - Day Activity Health Services (DAHS) - Home and Community Support Services Agencies (HCSSA) - Individualized Skills and Socialization (ISS) - Prescribed Pediatric Extended Care Centers (PPECC) - Home and Community-based Services (HCS) - Texas Home Living (TxHmL) programs Applies analytical and critical thinking skills using the Issue, Rule, Application and Conclusion (IRAC) method in various reviews to ensure accuracy pursuant to state licensing and certification standards. - Review of state licensing violations for DAHS, HCSSA, ISS, and PPECC - Review of state certification violations for HCS and TxHmL - Review of Medicare deficiencies for federally certified HCSSAs - Perform Informal Dispute Resolution (IDR) reviews - Provide consultation and clarification of standards and principles - Perform quality management of assignments - Attend enforcement case pre-hearing conferences and hearings - Complete all required training related to the programs Qualifications - Knowledge of Medicare, Medicaid, and/or state licensing rules - Knowledge of clinical care provision under various long-term care programs - Knowledge of regulatory activities including inspections and investigations - Ability to gather, organize, and analyze facts - Ability to perform work independently and maintain effective relationships Requirements - Active, unencumbered licensed to practice as a registered nurse (RN) in the State of Texas - Experience working as a practicing registered nurse in a clinical setting - Experience with DAHS, HCSSA, ISS, PPECC, HCS, and/or TxHmL programs preferred - Experience in long-term care regulatory services preferred - Graduation from a Nursing Program accredited by the Texas Board of Nurse Examiners preferred Benefits - 100% paid employee health insurance for full-time eligible employees - Defined benefit pension plan - Generous time off benefits - Numerous opportunities for career advancement Company Description This position may telework according to the agency policy and may be located in any LTCR region within the State of Texas.

Role Description The Texas Health and Human Services Commission (HHSC) seeks a highly qualified candidate to fill the Training Specialist V position within the Access and Eligibility Services (AES), Organizational and Leadership Learning (OLL) section within Strategic Engagement and Employee Success. This position performs advanced (senior-level) consultative services and technical assistance work with the capacity to accomplish results on various projects and assignments simultaneously within a changing environment. Work involves planning, designing, and implementing learning solutions focused on building and enhancing leadership and key secondary skill competencies of AES staff. This position develops both short- and long-term development goals through meeting with AES senior leadership, making recommendations for course content, and designing and/or developing course-specific materials. This position has significant involvement in developing organizational learning offerings, including: - Online learning resource repository - Facilitator-led learning sessions - Asynchronous learning opportunities - Developing and administering learning programs The OLL Training Specialist V both recommends learning resources and designs learning solutions that utilize effective design principles and adult learning instructional techniques. They create positive learning experiences that meet the changing needs of AES teams and work collaboratively with others to achieve common objectives. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Qualifications - Graduation from an accredited four-year college or university. Experience can be substituted for the education on a year-by-year basis. - Two years of experience in curriculum design and development, and in training staff at all levels. - Five years of conducting training/learning sessions. - Two years of full-time work experience in professional development preferred. - Prefer experience in supervising others. - Prefer recent experience using virtual, remote, or distance learning programs and tools. Requirements - Knowledge of instructional design processes and techniques; of adult learning principles, practices, and techniques; and of group process, group dynamics, and interpersonal relations. - Facilitation/education methods, skills, and the ability to train people of varied knowledge bases, in large and small groups. - Virtual and remote training techniques, programs, and tools - both instructor-led and participant-led. - Skill in effectively managing multiple projects and assignments. - Consistently drawing upon a wide variety of techniques to ensure engagement. - The use of Microsoft Office Suite, SharePoint, and curriculum development software. - Ability to formulate learning objectives. - Create and evaluate training objectives, requirements, and the effectiveness of delivery. - Communicate effectively. - Assess training needs. - Make decisions and recommendations to AES executive leadership as necessary using effective written and verbal skills. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description The Records Analyst II performs complex (journey-level) records and information management work in DFPS’ Records Management Group (RMG) Division to protect, provide, and preserve the agency’s records. Work involves designing, evaluating, reviewing, recommending, implementing, updating, and maintaining DFPS’ records and information management program. The position works under general supervision, with moderate latitude for the use of initiative and independent judgment. Essential Job Functions - Provides assistance to internal and external customers on a variety of matters related to records and information management, including: - Developing and maintaining working relationships with program and administrative units to provide technical assistance on policies and procedures. - Verbal and written communication with internal and external customers on questions or concerns regarding records products and services, while also following agency guidance and observing any legal restrictions on information sharing. - Scans, stores, indexes, and classifies records. Develops and maintains a comprehensive understanding of the agency’s case and administrative records classification as outlined in Texas Administrative Code §702.201. - Convert records via scanning as needed to complete records request activities. - Gathers information to help with the identification of records to ensure they are correctly categorized for records retention and release. - Provides properly identified records to entitled parties as outlined in the records retention schedule and agency policy and procedures. - Maintains working knowledge of DFPS IMPACT system in order to properly research and identify records responsive to submitted requests. - Follows verification procedures to confirm requesters are authorized persons and entities. - Maintains the agency records disposition log(s). - Assists as needed in ensuring timely entry of records tracking tools. - Enters and maintains accurate information in agency records request systems, using approved tools to track records productions for immediate release and future retrieval. - Receives open records requests and works with legal counsel and other employees to gather appropriate records in accordance with the Public Information Act (PIA), ensures appropriate redactions have been made, and determines cost estimates. - Completes assignments of providing records in accordance with the PIA and other statutory requirements related to DFPS case records. - Seeks guidance from DFPS’ records attorney and management to ensure established redaction rules are interpreted and applied appropriately. - Utilizes the Texas Office of the Attorney General’s costing tool when charges are warranted for records being released. - Advises agency employees and works with legal counsel regarding the transfer of agency records to storage and the destruction of records in accordance with all applicable laws, policies, and procedures. - Maintains understanding of agency storage and destruction protocols. - Provides information to agency employees as requested and refers additional questions to agency’s Records Management Officer. - Assists with developing, maintaining, and implementing the agency’s records retention schedule. - Ensures records are released to external customers in conformance with the approved retention schedule. - Provides input on developing new record series. - Assists with setting up and utilizing records management systems and formulating filing systems. - Enters, reviews, and takes action on assigned requests in designated records tracking systems. - Validates, researches, authenticates, tracks, and analyzes all requests for records, ensuring appropriate routing and timeliness. - Prepares, edits, and submits reports to management on work product. - May assist with the identification of the agency’s vital records and the creation and maintenance of the agency’s vital records protection and disaster recovery plans. - Provides input and implements approved protocols regarding any remediation efforts necessary following a disaster. - May assist with developing and conducting records management training for agency staff. - Participates in training reviews and developments. - Assists with providing “real world” examples to further enhance training modules. - Assists in evaluating and analyzing records management business processes and provides recommendations for improvement. - Provides input and participates in workgroups to review current business processes and collaborates with others to identify areas of streamlining and simplification. - Performs related work as assigned. - Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. - Attends work on a regular and predictable schedule in accordance with agency leave policy. Qualifications - Knowledge of foundational records management theory and practice. - Knowledge of records management laws, regulations, rules, policies and procedures; and concepts of information governance of various phases of records and information management. - Skill in the use of a computer and applicable software (e.g. Microsoft Suite, Adobe Acrobat). - Skill in planning and prioritizing work activities. - Skill in research activities in a fast-paced business environment. - Skill in establishing and maintaining effective working relationships with various levels of personnel in governmental entities and external customers. - Ability to research, analyze, and evaluate data and information to formulate conclusions and communicate guidance verbally or in writing. - Ability to apply standardized information management strategies and procedures to unusual and/or critical situations. - Ability to follow procedures and maintain confidentiality of any information obtained in the position. - Ability to communicate effectively and timely with internal and external customers to manage issues and problems identified, problem-solve, and to recognize when to escalate a situation to management. Requirements - Graduation from high school or equivalent. - Three years full-time administrative support, general office, clerical, secretarial or DFPS experience. - Current employment experience with DFPS Records Management Group preferred but not required. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs. - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans. - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work. - Optional dental, vision, and life insurance at rates much lower than most private plans. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on things like gym memberships, electronics, and entertainment. - You might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

Role Description This position offers telework opportunities and can be filled anywhere within the State of Texas. The position answers calls placed to Protective Services Statewide Intake (SWI) for reporting abuse/neglect of children; and abuse, neglect, or exploitation to persons 65 years and older or adults with disabilities. In addition to answering calls, the position reviews faxes, mail, and Internet information received by SWI. The position assesses intakes for determination of priority, allegation type, and handling. The position must be able to provide adequate 24-hour coverage, including holidays, and must be able to work a flexible schedule as needed. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public. Essential Job Functions (EJFs) - Assesses severity of the circumstances according to department policies and procedures and assigns a priority classification to all reports. - Assesses intake reports for determination of priority, allegation type, and handling. - Provides assistance to unit supervisor and unit staff in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisor’s absence. - Obtains and documents detailed information from callers and correspondence concerning the alleged abuse or neglect of children and abuse, neglect or exploitation to persons 65 years and older or adults with disabilities. - Provides policy information to the public and other information and referral services. - Relays reports of abuse or neglect to appropriate protective services field staff or outside agency. - Documents all Information & Referral calls and correspondence received. - Performs other duties as assigned and required to maintain unit operations. - Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. - Attends work regularly in accordance with agency leave policy. Qualifications - Knowledge of Texas laws relating to abuse/neglect of children and abuse/neglect/exploitation of elderly and disabled adults. - Knowledge of normal child development, the aging process, and family dynamics. - Skill in interviewing, and in the use of a computer and applicable software. - Ability to elicit information relative to the determination of the likelihood of abuse/neglect/exploitation. - Ability to empathize with and provide encouragement to clients and their families. - Ability to type information into an automated system while conversing with callers over the phone. Requirements - Statewide Intake Specialist I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. - Statewide Intake Specialist II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist I for 9 months AND have received Statewide Intake Specialist Certification OR currently employed as a Statewide Intake Specialist II OR previous experience as a Statewide Intake Specialist II in Texas Department of Family and Protective Services. - Statewide Intake Specialist III: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist II for 9 months AND received Statewide Intake Advanced Specialist Certification OR currently employed as a Statewide Intake Specialist III OR previous experience as a Statewide Intake Specialist III in Texas Department of Family and Protective Services. - Statewide Intake Specialist IV: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Employed as a Statewide Intake Specialist III for 24 months AND have received Statewide Intake Advanced Specialist Certification OR currently employed as a Statewide Intake Specialist IV OR previous experience as a Statewide Intake Specialist IV in Texas Department of Family and Protective Services. Preferred Criteria - Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or related field. - Prior professional or volunteer experience in child protection, foster care, juvenile justice, mental health, or substance abuse services. - Familiarity with trauma-informed care or experience conducting interviews or assessments with children and families. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members. - Retirement plans with lifetime monthly payments after five years of state service. - Paid vacation, holidays, and sick leave. - Optional dental, vision, and life insurance. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on gym memberships, electronics, and entertainment. - Potential qualification for Public Service Loan Forgiveness.

Role Description Procurement and Contracting is looking for a Director IV. The Deputy Associate Commissioner (DAC) for Goods Procurement is selected by and reports to the Associate Commissioner for Procurement. The DAC of Goods Procurement provides management, leadership, and technical expertise guidance for Health and Human Services (HHS) procurement and contracting staff on the Goods procurement team. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. - Provides direction and guidance to the Goods Procurement team to ensure procurements solicited by HHS agencies are procured in a timely, efficient, and ethical manner. - Responsible for establishment of goals and objectives that support overall team strategies; plans, develops, and/or approves schedules, priorities, and standards for achieving goals. - Provides oversight of procurements, ensuring compliance with state and federal laws, including Comptroller of Public Accounts requirements and HHSC policies and procedures. - Manages the daily operations of the Goods procurement teams to obtain goods using the most applicable and cost-effective purchasing methods. - Plans, assigns, and supervises the work of assigned staff to ensure timely and ethical procurement of complex goods requested by HHS agencies. - Reviews and provides recommendations to executive management related to in-flight procurements. - Develops and maintains tracking reports to ensure procurements are processed timely and provides visibility into the status of procurement activities. - Provides direction and guidance to resolve issues or trends related to procurement and contracting services. - Hires, manages, and develops staff; establishes and maintains a positive team culture. - May direct the preparation, development, review, and revision of legislation and represent the agency at various meetings and conferences. - Performs other duties as assigned. Qualifications - Five years’ experience with state procurement practices, statutes, rules, and regulations. - Three years’ experience managing staff. Requirements - Must obtain Certified Texas Contract Developer (CTCD) within six months of hire. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The Information Technology Support Specialist III duties include: - Software installations, troubleshooting/diagnosing complex hardware, software, and network performance problems. - Maintaining technical expertise on hardware, software, telephony, network configurations, or peripherals. - Monitoring call trends to identify and resolve continuing problems or unusual situations. - Participating in user acceptance testing prior to deployment of new hardware and software. - Communicating on a complex level with others to provide, exchange, or verify information. - Training automation support staff on supported systems. - Preparing and updating computer application programs (i.e. Helix templates). - Overseeing daily operations in the absence of Team Leads. - Performing other duties required to support and maintain operations. - Maintaining a regular and predictable work schedule. Qualifications - Knowledge of information systems/technology processes and procedures. - Knowledge of personal computers, printers, and other peripheral equipment. - Knowledge of current technical troubleshooting techniques. - Knowledge of customer service techniques. - Knowledge of call center/help desk environment. - Knowledge of call-tracking software such as BMC HELIX. Requirements - At least 1 year experience performing IT troubleshooting in a technical (computer) environment. - At least 1 year customer service experience providing technical assistance to customers. - Experience troubleshooting IT systems and applications. - 2 years Call center experience preferred. - Experience using call-tracking software such as BMC HELIX or Service Now. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description This position provides intermediate level business analysis support to the Business Relationship Management (BRM) function within HHSC. The Business Analyst II supports BRMs by attending business and IT meetings, synthesizing information from multiple stakeholders, and producing clear, accurate deliverables that support decision making and follow up activities. The position assists with the documentation of business needs, requirements, and supporting artifacts; provides portfolio and intake support; and performs light analytical and reporting tasks using established tools and methodologies. Work is performed under general supervision and in accordance with defined standards, templates, and processes. The role supports effective communication and coordination between program areas and IT while ensuring that BRMs can remain focused on strategic relationship management and customer engagement. Essential Job Functions - Meeting Support & Documentation (30%) - Provides meeting support for BRMs by attending business, program, and IT meetings, capturing discussion outcomes, and producing summaries, action items, and follow-up documentation using established formats. - Requirements & Artifact Maintenance (25%) - Assists with documenting business needs, requirements, process flows, and supporting artifacts as directed. - Ensures documentation is complete, accurate, and maintained in accordance with defined templates and standards. - Intake & Status Tracking Support (20%) - Supports intake and portfolio tracking activities by organizing documentation, updating status trackers, and maintaining records across multiple initiatives. - Escalates missing or unclear information to BRMs for resolution. - Reporting & Basic Analysis (15%) - Performs basic data analysis, trend identification, and reporting using established tools. - Supports BRMs by providing analytical inputs to inform discussions and recommendations. - Coordination & Follow-Up (10%) - Coordinates with program staff and IT teams to gather information, confirm updates, and track assigned deliverables. - Follows up on action items as directed and ensures information is communicated clearly and accurately. Qualifications - Bachelor’s degree from an accredited college or university in business, information systems, public administration, or a related field. - Two years of experience in business analysis, requirements documentation, or IT support roles. Requirements - Knowledge of business analysis principles and documentation techniques. - Knowledge of IT systems development life cycle concepts. - Knowledge of portfolio and intake management practices. - Skill in synthesizing complex discussions into clear written deliverables. - Skill in basic data analysis and reporting. - Skill in organizing and managing multiple work items. - Ability to work under general supervision. - Ability to collaborate across business and technical teams. - Ability to apply established standards and methodologies. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description The Administrative Hearings Legal Assistant II performs complex legal assistant work in support of the DFPS Administrative Hearings Unit. The position is supervised by the Managing Attorney for the DFPS Administrative Hearings Unit and provides paralegal and administrative support for the unit and otherwise supports the Office of the General Counsel. The position also interacts routinely with legal professionals and other staff within the Department; other legal professionals, and the general public. This position works closely with the DFPS Administrative Hearing Attorneys who represent the Department in contested cases before the State Office of Administrative Hearings (SOAH). The work involves: - Drafting notices, pleadings, and other documents. - Coordinating exhibits and witnesses for contested hearings. - Organizing and maintaining electronic case files and reports for the Administrative Hearings Unit. This position works with general supervision with moderate latitude for the use of initiative and independent judgment. Qualifications - Graduation from high school or equivalent. - Three years full-time legal assistance, paralegal, legal secretarial or DFPS experience. Requirements - Knowledge of legal practices and terminology. - Knowledge of legal civil procedure. - Knowledge of general office practices and administrative procedures. - Skill in establishing and maintaining effective working relationships. - Skill in effective verbal and written communication. - Ability to prepare clear and correct legal documents. - Ability to prioritize legal deadlines and develop and maintain tracking systems. - Ability to prepare legal correspondence and other documents. - Ability to operate a personal computer and other office equipment. - Ability to organize and maintain legal files and records. - Ability to work in a stressful environment and manage multiple tasks and meet deadlines. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members. - Retirement plans with lifetime monthly payments after five years of state service. - Paid vacation, holidays, and sick leave. - Optional dental, vision, and life insurance at lower rates than most private plans. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on gym memberships, electronics, and entertainment. - Potential eligibility for Public Service Loan Forgiveness.

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The Information Technology Support Specialist III duties include: - Software installations, troubleshooting/diagnosing complex hardware, software, and network performance problems. - Maintaining technical expertise on hardware, software, telephony, network configurations, or peripherals. - Monitoring call trends to identify and resolve continuing problems or unusual situations. - Participating in user acceptance testing prior to deployment of new hardware and software. - Communicating on a complex level with others to provide, exchange, or verify information. - Training automation support staff on supported systems. - Preparing and updating computer application programs (i.e. Helix templates). - Overseeing daily operations in the absence of Team Leads. - Performing other duties required to support and maintain operations. - Maintaining a regular and predictable work schedule. Qualifications - Knowledge of information systems/technology processes and procedures. - Knowledge of personal computers, printers, and other peripheral equipment. - Knowledge of current technical troubleshooting techniques. - Knowledge of customer service techniques. - Knowledge of call center/help desk environment. - Knowledge of call-tracking software such as BMC HELIX. Requirements - At least 1 year experience performing IT troubleshooting in a technical (computer) environment. - At least 1 year customer service experience providing technical assistance to customers. - Experience troubleshooting IT systems and applications. - 2 years Call center experience preferred. - Experience using call-tracking software such as BMC HELIX or Service Now. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description This position works under the direct supervision of leadership in the Purchased Client Services Division. This position is responsible for examining and evaluating provider applications to ensure compliance with state and federal laws and regulations, and other requirements to provide foster care services to children in DFPS conservatorship in accordance with the Texas Child-Centered Care (T3C) System. Essential Job Functions: - Performs routine compliance reviews that are primarily small or medium in scale to determine compliance with laws, rules, and regulations. - Performs routine reviews of new applications and supporting documentation submitted by residential childcare providers to obtain Full credential(s) to provide foster care Service Packages. - Performs routine reviews of applications and documentation submitted by existing residential childcare providers to obtain Interim credential(s). - Performs routine reviews of applications and documentation submitted by existing residential childcare providers to obtain Re-credential(s). - Compiles, reviews, and analyzes data to verify documentation. - Conducts internal inspections of compliance issues. - Identifies issues regarding compliance with regulations or standards that require follow-up. - Verifies compliance with specific requirements by conducting desk and/or onsite reviews. - Maintains, updates, and assesses data in an internal tracking system. - Maintains and assesses documentation of compliance activities, such as complaints received or investigation outcomes. - Performs statistical sampling of data. - Reviews contracts, grants, and other legal documents. - Performs compliance reviews that are primarily highly complex in nature or large in scale. - Performs related work as assigned. Qualifications - Graduation from an accredited four-year college or university with major coursework in business administration, public administration, finance, accounting, statistical analysis, research methodology or a related field is generally preferred. - A minimum of three years' experience in research, compliance analysis, legal analysis, and/or auditing work. - Experience must demonstrate the ability to independently analyze complex issues, interpret policies or regulations, and recommend corrective or process improvements. - Experience and education may be substituted for one another on a year for year basis. Requirements - Must earn a CTCM within 18 months of hire and comply with all ongoing certification requirements. Benefits - 100% paid health insurance for you, and 50% paid for eligible family members. - Retirement plans with lifetime monthly payments after five years of state service. - Paid vacation, holidays, and sick leave. - Optional dental, vision, and life insurance. - Flexible spending accounts for added tax savings on health and dependent care. - Employee discounts on things like gym memberships, electronics, and entertainment. - Potential qualification for Public Service Loan Forgiveness.