FCTI, Inc.

• Independently managing a portfolio of assigned clients • Triaging client needs and acting as the first line of support for inbound requests • Partnering with multiple departments across the entire organization • Closing out all outstanding requests • Ensuring client goals are met through proactive management and optimization, including regular client check-ins • Providing on-going support for clients through the initiation and/or coordination of tasks across various divisions within the company • Coordinating delivery of reporting to clients as needed • Updating client records and maintaining internal systems • Facilitating resolution of client service issues by clarifying issues/concerns and expediting resolution • Demonstrating flexibility to adapt to ever-changing business environments and varying priorities • Providing feedback and recommendations to management by consistently collecting information and analyzing client needs

• General Accountant V will prepare and maintain financial records to track the organization’s assets, liabilities, profit and loss, tax liabilities, and other related financial activities. • Ensures the accuracy of entries to ledger accounts and reconciles subsidiary ledger accounts to the general ledger. • Maintains financial records and ensures that financial transactions are properly recorded. • Analyzes current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses. • Prepares complex balance sheets, profit and loss statements and other financial reports. • May guide or review the work of support staff. • Maintain and update accounting records and files. • Reconcile bank statements including updating daily bank feeds. • Conduct month-end and year-end closures. • Maintains the general ledger. • Prepares documents for audits. • Prepares various Balance Sheet schedules including Prepaids, Fixed Assets, Accruals, etc. • Prepares financial reporting packages. • Apply new accounting policies and ensure compliance with rules and regulations. • Provides outside auditors with assistance; gathers necessary account information and documents to perform annual audit. • Maintains knowledge of acceptable accounting practices and procedures. • Files, prepares and maintains tax compliance documentation in all states related to FCTI business. • Streamline the entry and processing of vendor invoices and payments, enhancing operational efficiency and accuracy. • Generate and distribute client billings on a monthly and semi-monthly basis, maintaining strong client relationships and consistent cash flow. • Performs other related duties as assigned.

• Researching ATM cash balances • Managing all Bank emails and requests • Processing daily Bank settlement reports • Balancing ATMs and documenting daily progress • Creating and preparing reports as needed

• Lead end-to-end administration and relationship management for FCTI’s strategic ATM program. • Oversee full program lifecycle: onboarding, rollout, daily operations, renewal. • Track and analyze metrics: ATM uptime, transaction counts, e-Receipt adoption. • Create dashboards and monthly/quarterly performance reports with insights and recommendations. • Collaborate with Sales/BD to develop pricing + go-to-market plans. • Partner with operations and tech teams to ensure high service levels, reliability, and issue resolution. • Serve as primary liaison for strategic customers and FCTI.