Client Services Representative Remote Jobs in Delaware (US)

This page tracks remote client services representative openings that are location-eligible for Delaware.

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2028 Jobs

814 Companies

Client Support Representative Tier 1

TMA Systems

Empowering enterprises with configurable, state-of-the-art facilities maintenance and asset management software.

Client Services Representative3 hours ago

Full Time Remote Mid LevelTeam 51-200Since 1988H1B No Sponsor

Company Site LinkedIn

Role Description Provide world-class client technical support via phone and email for various TMA Systems products. Achieve expert knowledge in assigned products we offer in order to provide excellent support to our clients. The Client Support Representative serves as the first point of contact for clients, providing both technical support and high-quality customer service. This role is responsible for diagnosing and resolving software-related issues, guiding users through system functionality, and ensuring a positive client experience through timely and professional communication. - Delivers world-class Client Support via phone and email to drive client retention. - Troubleshoot and resolve technical issues related to the software platform, including system errors, data discrepancies, and user access concerns. - Identifies and resolves non-routine technical problems for specific product lines by following troubleshooting procedures to meet daily support requirements. - Professionally document issues for resolution. - Assist clients with system navigation, configuration questions, and best practices. - Escalate complex or unresolved issues to internal teams, including Development, Product, or Implementation, with clear documentation and context. - Develops and maintains advanced troubleshooting skills using industry standard or company trained methodologies. - Demonstrates a “client first” mentality and willingness to go above and beyond to exceed customer expectations. - Maintain ownership of each case, ensuring follow-up and resolution. - Answer incoming client requests in a fast-paced environment. - Maintain up-to-date knowledge of product functionality, updates, and releases. Qualifications - Bachelor’s degree and 2+ years of client technical support experience. Requirements - Working knowledge of the internet and web browsers such as Chrome, Safari, Microsoft Edge, and Firefox. - Working knowledge of MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. - Working knowledge of Microsoft CRM, Microsoft 365, Apple iPad, Android tablet, iPhone. - Knowledge of CMMS is a plus. - Ability to perform with high energy and enthusiasm. - Ability to work independently while contributing to a highly collaborative remote team. - Ability to maintain the highest level of professionalism, confidence, and integrity while directly dealing with internal and external customers. - Works well in a team environment and interacts well with all levels of the organization. - Proven ability to develop and maintain strong client relationships. - Ability to take initiative for self-development and exhibits patience in learning new processes. - Excellent written, oral, and listening communication skills. - Ability to think analytically to identify issues as well as solutions to problems. - Ability to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally or to management. - Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. - Effectively communicate with members of your team and department to constantly drive issues toward resolution. Benefits - Competitive compensation plan. - 401(K) Contribution. - Employer paid benefits: health, dental, and vision. - Professional development plans. - Career progression/internal mobility opportunities. - Inclusive work environment. - Volunteering opportunities. - Company/team building events.

View details: Client Support Representative Tier 1

United States

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Senior Supervisor, Professional Services, Interview Room

Axon

Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.

Client Services Representative5 hours ago

Full Time Remote SeniorTeam 1,001-5,000Since 1993H1B Sponsor

Company Site LinkedIn

Role Description As a Sr. Supervisor of Professional Services for Axon’s Interview Room team, you’ll lead the people and programs that deploy secure interview capture—including fixed and mobile solutions—into agency environments and connect them to Axon Evidence and the broader Axon ecosystem. You’ll build and scale a high-performing delivery organization, strengthen execution with customers and partners, and help agencies modernize how interviews are recorded, stored, and used in investigations—all in service of Axon’s mission to protect life and accelerate justice. What You’ll Do - Location: Remote in the U.S within 1 hour of an airport. Must be able to travel up to 50% - Direct Reports: 8-9 individual contributors - Lead, coach, and develop a Professional Services team accountable for Interview Room deployments—including fixed and mobile solutions—from discovery through go-live and steady-state handoff. - Own delivery quality for Interview Room programs: site readiness, installation coordination, configuration, validation, training, and integration with Axon Evidence and adjacent Axon products. - Define and continuously improve scalable delivery playbooks, governance, and controls appropriate for sensitive interview and digital evidence workflows. - Own inventory and asset lifecycle management for Interview Room programs, including forecasting, allocation, staging, tracking, returns, and RMA coordination with internal teams. - Partner with Supply Chain, Procurement, and Operations on material availability, constraints, substitutions, and expedites to protect customer timelines and program commitments. - Manage third-party performance (installers, integrators, subcontractors, and strategic vendors), including statements of work, SLAs, onboarding, audits, and issue resolution. - Serve as an escalation point for complex technical, contractual, or site issues; drive timely mitigation and preserve customer trust. - Collaborate with Sales, Customer Success, and Support to deliver a coherent customer journey from sale through implementation and post go-live support. - Establish and monitor KPIs such as on-time delivery, installation quality, capacity/utilization, customer satisfaction, inventory accuracy, and partner SLA adherence. - Partner with Product and Engineering to align field execution with roadmap priorities and provide actionable feedback from customer deployments. Qualifications - Bachelor’s degree in Business, Engineering, Operations, Computer Science, or a related field; or equivalent experience - 7+ years in Professional Services, field operations, or technical program delivery, including people leadership experience - Proven success delivering complex technology to public safety or other regulated, evidence-centric customers; familiarity with Interview Room, interview recording, and/or Axon Evidence workflows is a strong plus - Demonstrated ownership of inventory and asset management, demand/capacity planning, logistics coordination, and vendor or third-party performance (SLAs, SOWs, audits, remediation) - Leadership skills with a track record of building, coaching, and retaining high-performing teams; exceptional communication, negotiation, and stakeholder management with customers, third parties, and internal partners - Robust problem-solving skills and the ability to manage multiple projects and priorities in a fast-paced environment. - Experience partnering across Sales, Product, Engineering, Customer Success, Support, Supply Chain, and Procurement to deliver complex programs end-to-end - Technical fluency with hardware deployments, cloud/SaaS platforms, and integrations relevant to interview capture and digital evidence (including Axon Evidence ecosystem concepts) - A valid driver’s license is required and must be maintained throughout employment. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices

View details: Senior Supervisor, Professional Services, Interview Room

United States

$75.5K - $120.8K / year

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Client Service Manager – Casualty Claims Experience Required (Auto, GL, WC)

Sedgwick

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Client Services Representative8 hours ago

Full Time Remote SeniorTeam 10,001+H1B Sponsor

Company Site LinkedIn

• To manage accounts of multiple client service programs or single large national program; • To maintain client, client broker and key vendor relationships; • To manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention. • Performs client renewal and Client Service Instruction preparation for assigned clients. • Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports. • Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.

View details: Client Service Manager – Casualty Claims Experience Required (Auto, GL, WC)

United States

$90K - $100K / year

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Client Services Associate

FCTI, Inc.

Client Services Representative9 hours ago

Full Time Remote Mid LevelTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Independently managing a portfolio of assigned clients • Triaging client needs and acting as the first line of support for inbound requests • Partnering with multiple departments across the entire organization • Closing out all outstanding requests • Ensuring client goals are met through proactive management and optimization, including regular client check-ins • Providing on-going support for clients through the initiation and/or coordination of tasks across various divisions within the company • Coordinating delivery of reporting to clients as needed • Updating client records and maintaining internal systems • Facilitating resolution of client service issues by clarifying issues/concerns and expediting resolution • Demonstrating flexibility to adapt to ever-changing business environments and varying priorities • Providing feedback and recommendations to management by consistently collecting information and analyzing client needs

View details: Client Services Associate

United States

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Client Services Coordinator

Hopesglobalgetaways

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Client Services Representative21 hours ago

Full Time Remote Mid Level

Role Description Are you a people-oriented professional who enjoys organization, communication, and delivering outstanding support? We are currently seeking enthusiastic individuals to join our remote team as a Client Services Coordinator. In this position, you'll play an important role in assisting clients with travel-related needs, coordinating service requests, and helping ensure a seamless experience from the initial inquiry through final travel preparations. This opportunity offers flexibility, professional development, and the ability to work remotely while building valuable customer service and coordination skills. No previous travel experience is required. We provide all necessary training, resources, and ongoing guidance. - Assist clients with travel arrangements, vacation packages, cruises, accommodations, and related services - Gather and organize information needed to support travel planning and reservation requests - Research available travel products, destinations, and supplier offerings using approved company tools - Review booking information and confirmations to help maintain accuracy and completeness - Respond to client inquiries with professionalism and attention to detail - Coordinate schedule adjustments, reservation updates, and special requests as needed - Maintain organized records of customer interactions, travel plans, and documentation - Participate in virtual workshops, training sessions, and team collaboration activities Qualifications - Strong communication and interpersonal skills - Excellent organizational abilities and attention to detail - Ability to multitask and prioritize responsibilities effectively - Comfortable using online platforms, email systems, and digital applications - Reliable internet access and basic computer proficiency - Self-starter with the ability to work independently - Positive attitude and commitment to providing exceptional service Requirements - Must be at least 18 years of age - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - Fully remote position - Flexible work hours - Comprehensive onboarding program - Ongoing training and development opportunities - Access to travel-related discounts and supplier incentives - Supportive team environment with mentorship available - Advancement opportunities for motivated individuals

View details: Client Services Coordinator

United States + 4 more

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Correspondent Client Services Consultant

Citi

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Client Services Representative23 hours ago

Full Time Remote Mid LevelTeam 10,001+Since 1812H1B Sponsor

Company Site LinkedIn

Role Description Position supports the Correspondent Account Executive covering Southern California, Arizona, and Nevada. Working hours required are in the range of Pacific time zone business hours in order to provide sufficient client support. - Coordinates with Account Executive on completion of specific tasks including: - Prospecting for new clients - Providing new client orientations - Annual renewals - Administrative tasks - Works with Client Performance and Execution (CPE) analyst to identify and address client quality trends. - Serves as point of contact for all client escalations, including but not limited to: - Loan level transactional issues - Portal access/support - Billing questions - Channel initiative follow-up - Risk/QC rebuttals - Outstanding document disputes - Consistent proactive communication with both external clients and internal partners, including: - Facilitating monthly client business review/quality review calls - Frequent communication with correspondent lenders providing support for the client as needed - Provide feedback to CPE and related client support regarding lender pipelines regarding: - Opportunities for improvement of loan manufacturing quality - Correction of non-compliance issues - Assist the Account Executive in obtaining incremental volume from existing clients as well as prospecting for new clients/volume within the territory. - Provide a superior client experience to lenders, including but not limited to: - Post-purchase issue resolution - Funding issues - Consumer servicing inquiries - Responsible for the initial setup/maintenance of Correspondent Lending Portal site administrative users and regular maintenance of all lender contact information in Salesforce.com. - Other ad hoc tasks or projects may be assigned as needed. Qualifications - 2-5 years correspondent lending originations experience (specifically sales support and operations experience) - Superior oral and written communication skills - Proven ability to build and strengthen relationships with internal partners and external clients - Proficient in MS Word, Excel, and PowerPoint. Experience with Salesforce.com desired - Bachelor’s/University degree or equivalent experience Requirements - Most Relevant Skills: Please see the qualifications listed above. - Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Benefits - In addition to salary, Citi’s offerings may also include, for eligible employees: - Discretionary and formulaic incentive and retention awards - Medical, dental & vision coverage - 401(k) - Life, accident, and disability insurance - Wellness programs - Citi offers paid time off packages, including: - Planned time off (vacation) - Unplanned time off (sick leave) - Paid holidays - For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Company Description Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

View details: Correspondent Client Services Consultant

United States

$71.2K - $99.4K / year

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Opioid Prevention Services Lead

TX-HHSC-DSHS-DFPS

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Client Services Representative23 hours ago

Full Time Remote LeadTeam 10,001

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The TTOR Opioid Prevention Lead performs highly advanced (senior-level) consultative services and technical assistance work related to the development and implementation of HHSC agency opioid misuse prevention and opioid overdose prevention services. - Plans, develops, coordinates, and implements prevention initiatives under the Texas Targeted Opioid Response. - Provides consultative services and technical assistance to programs and systems to reduce risk-taking behaviors. - Interfaces with internal and external partners to coordinate policy development and analysis. - Works under minimal supervision with extensive latitude for initiative and independent judgment. - Trains, leads, assigns, and/or prioritizes the work of others. Qualifications - A four-year degree from an accredited college or university in prevention science, social work, public health, sociology, psychology, health education, or a related field. - At least three years of experience in substance use prevention or in public/behavioral health prevention. Requirements - Knowledge of primary prevention approaches and public health promotion methods. - Application of evidence-based practices for opioid and stimulant misuse prevention programs. - Local, state, and federal laws/rules related to opioid and stimulant misuse prevention services. - Prevention, intervention, and treatment concepts related to opioid and stimulant services statewide. - The six CSAP strategies and the Strategic Prevention Framework. - Effective verbal and written communication with both internal staff and external stakeholders. - Public speaking and facilitation of large workgroups. - Exceptional written skills and proficiency in Microsoft Office, especially Teams and Excel. - Data analysis and reporting, as well as qualitative interpretation of complex policy issues. - Identifying problems, evaluating alternatives, and implementing solutions to complex policy issues. - Prioritizing complex and competing priorities to meet strict deadlines. - Managing complex issues and communicating effectively during challenging situations. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

View details: Opioid Prevention Services Lead

United States

$5.8K - $9.5K / month

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Manager, Fleet Client Services

Cox Enterprises

Client Services Representative23 hours ago

Full Time Remote LeadTeam 10,001+Since 1898H1B Sponsor

Company Site LinkedIn

Role Description This is a regional position. Preference will go to applicants living in or near New York state & Connecticut. The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders. - Manage and grow a portfolio of Fleet Maintenance clients in a high-volume market. - Focus on client retention and expansion, driving continuous revenue streams. - Act as a manager-level escalation point for complex customer issues. - Make decisions and manage accounts to achieve measurable results. - Implement a robust performance management process aligned with organizational expectations. - Provide strategic leadership and oversight for the overall operation of the department. - Meet and exceed revenue and customer churn goals for the assigned market(s). - Build and maintain client relationships to ensure exceptional customer experience. - Evaluate growth opportunities based on client needs and market trends. - Work effectively with national and regional Sales teams to maximize client value. - Responsible for annual sales targets and customer churn metrics. - Partner and communicate consistently with Field Operations regarding client account changes. - Provide leadership and direction to the scheduling team. - Align Cox Automotive’s suite of products and services with client success. - Serve as the key point of contact for internal and external clients. - Monitor client, market, and competitor activity, providing feedback to team leaders. - Identify and work with ‘at risk’ clients to determine action plans. - Attend customer meetings as a Cox management representative. - Lead and maintain transparent communication across various channels. - Collaborate with other departments and leadership to ensure high-quality customer service. - Demonstrate safety commitment by following all safety procedures. - Perform any other duties assigned. Qualifications - Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement. - At least 1 year in a management or leadership role. - Safe Drivers needed; Valid driver’s license required. Requirements - Degree in a related field strongly desired (sales, marketing, finance, business, etc.). - Experience in the fleet or automobile industry preferred. - Proven track record of successfully building relationships and consulting. - Adaptable, results-oriented with proven ability to meet and exceed sales targets. - Skilled in effective negotiation techniques with strong verbal and written communication skills. - Ability to foster productive and professional internal and external business relationships. - Ability to achieve business results through influence and strategic thinking. Benefits - A competitive salary and top-notch bonus/incentive plans. - Exceptional work-life balance, flexible time-off policies, and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. - Flexible vacation with pay, seven paid holidays, and up to 160 hours of paid wellness annually. - Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.

View details: Manager, Fleet Client Services

United States

$74K - $111K / year

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Client Service Manager

WithCoverage

The Risk Management Solution for Ambitious Businesses

Client Services Representative1 day ago

Full Time Remote Mid LevelTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Partner with Risk Advisors on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience. • Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity. • Facilitates the timely and accurate flow of information between clients, and Risk team members, keeping all parties informed. • Handles client open items lists and responds to client ad-hoc requests. • Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation. • Actively supports and monitors the renewal process, engaging with account team members as necessary. May draft quote comparisons and is responsible for saving down binders, policies, and endorsements. • Receives and handles routine and sophisticated coverage inquiries. • Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals. • Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems. • Ensures tools are understood and used. Performs related duties as assigned.

View details: Client Service Manager

United States

$100K - $140K / year

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Guest Services Coordinator

Po Enterprises

Join our team at Po Enterprises and embark on a journey of growth and more travel!

Client Services Representative1 day ago

Full Time Remote Mid Level

Role Description The Guest Services Coordinator supports clients throughout the travel planning process by assisting with scheduling, reservations, and travel-related communication. This role focuses on organization, responsiveness, and delivering a smooth client experience. Responsibilities - Coordinate travel reservations and itinerary details - Respond to client requests and travel-related questions - Communicate updates and confirmations in a timely manner - Review travel details for accuracy and completeness - Maintain organized records and travel documentation Qualifications - Strong communication and customer service skills - Detail-oriented with strong organizational abilities - Comfortable working with online systems and scheduling tools - Ability to manage multiple tasks efficiently - Previous hospitality or customer support experience is helpful Benefits - Remote position - Flexible scheduling based on client needs - Training and onboarding provided - Compensation based on experience and performance - Additional details discussed during the hiring process Application Process Submit your application for consideration. Qualified applicants will be contacted with next steps.

View details: Guest Services Coordinator

United States

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