Role Description
This position is Remote in Arizona. You will have the flexibility to work remotely as you take on some tough challenges.
As part of the UnitedHealth Group family of businesses, we’re a dynamic new partnership formed by Dignity Health and Optum. We’ll count on your professionalism, expertise, and dedication to help ensure that our patients receive the quality of care they need. So, if you’re looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.
This position is full time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 08:00am - 04:30pm. It may be necessary, given the business need, to work occasional overtime, including rotating holidays.
We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.
Primary Responsibilities:
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Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner.
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Ensuring accuracy and providing clients and customers with the highest quality product and customer service.
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Safeguarding and protecting the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information.
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Ensuring all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations.
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Engaging in direct customer service, when applicable, and projecting a positive image of the ROI department.
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Promoting positive customer relations through prompt and courteous service.
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Reviewing each request for validity according to request type and written guidelines; rejecting invalid requests and providing timely feedback to requestors regarding non-valid requests for PHI.
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Maintaining knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies.
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Performing other duties as assigned.
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Working in a high volume, customer service environment efficiently, productively, and thoroughly.
Qualifications
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High School Diploma / GED.
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Must be 18 years of age OR older.
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Experience with Release of Information (ROI) and medical record releases.
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Experience working within the health care Industry.
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Ability to work full time Monday - Friday with flexibility to work any of our shift schedules during normal business hours.
Requirements
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Experience with healthcare terminology.
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Experience with policy and procedures within Arizona state law, federal, and HIPAA regulations.
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Experience working in a hospital, physician's office OR medical clinic setting.
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Clerical OR administrative support background.
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Experience working in a call center.
Telecommuting Requirements
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Reside within Arizona.
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Ability to keep all company sensitive documents secure (if applicable).
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Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
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Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
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Ability to apply regulatory requirements to facilitate organizational compliance.
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Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders.
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Effective organizational skills, demonstrating attention to details and excellent customer service skills.
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Able to work independently in a fast-paced environment.
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Problem solving and critical thinking skills.
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Competent use of email, fax machines, copier.
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Effective communication skills (verbal and written).
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Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi-task effectively.
Benefits
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Comprehensive benefits package.
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Incentive and recognition programs.
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Equity stock purchase.
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401k contribution (all benefits are subject to eligibility requirements).
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Hourly pay for this role will range from $18 - $32 per hour based on full-time employment.
