• Build and maintain strong, long-term relationships with brokers to ensure satisfaction and retention • Conduct platform demos highlighting the value and functionality of the comparative rating technology • Lead the onboarding process for new brokers, ensuring a smooth and efficient setup • Facilitate broker-to-carrier provisioning and resolve issues in a timely manner • Work closely with brokers to understand daily workflows, challenges, and pain points • Collect, document, and synthesize broker feedback on new features and enhancements • Communicate actionable insights and feedback to the internal technology and product teams • Ensure all broker interactions align with company values and contribute to a positive team culture

Role Description We are creating a new Strategic Account Manager (SAM) role within our Customer Success team: a dedicated, quota-carrying commercial growth position focused exclusively on SimScale's top-tier existing EMEA accounts. This is not a standard Customer Success role: there are no onboarding or churn management responsibilities. Your single mission is growth. As a SAM, you will operate as SimScale's commercial expansion engine inside our most strategic customer organizations, opening new doors, building executive relationships, and driving cross-sell of our Engineering AI and Physics AI capabilities across multiple departments and business units. You are a farmer who hunts: you know how to grow partnerships, penetrate organizations, and close expansion deals with conviction. What You Can Expect from Us - A genuinely new commercial challenge: the SAM role is being created from scratch and you will co-build the playbook alongside CS and Sales leadership. It is a high-visibility, high-impact role in a company on a strong growth trajectory. - Focused, high-value account portfolio: you will not be spread across hundreds of accounts. You will own a defined set of SimScale's most strategic EMEA customers, with the depth of engagement needed to actually drive change. - A dual product portfolio that opens doors: SimScale's Engineering AI and Physics AI capabilities are differentiating and conversation-worthy at the C-suite level. You will have genuinely exciting products to talk about. - Strong internal support structure: dedicated Application Engineers, a capable CSM team, AE partners, and CS/Sales leadership that will invest in your success. - Competitive compensation: base salary + variable component tied to expansion ARR quota attainment, plus comprehensive benefits tailored to your EMEA country (health coverage, pension, paid time off, and more). - Flexible, remote-first working setup: work from anywhere in the EMEA region with the autonomy to structure your own engagement cadence. - A multicultural, inclusive team: colleagues from 35+ countries, unified by curiosity, ambition, and a genuine belief that engineering simulation should be accessible to everyone. - Professional development: access to online learning platforms, industry certifications, internal tech talks, and direct exposure to some of the world's most innovative engineering organizations. Qualifications - 7+ years in a quota-carrying commercial role in SaaS, technical software, or engineering solutions sales (CAE, PLM, CAD, EDA, or comparable). - Strong background in simulation, PLM, CAD, or adjacent engineering software. - Experience as a strategic account farmer. - Demonstrated success selling or introducing a second product line to an existing customer base. - Executive presence and communication mastery. - Sales discipline and Salesforce excellence. - Team-selling mindset. - Hunter instinct inside the installed base. - Located in the EMEA region (CET/GMT time zone). Willingness to travel for on-site executive meetings with key accounts: estimated 20–30% travel. Benefits - Comprehensive benefits tailored to your EMEA country (health coverage, pension, paid time off, and more). - Access to online learning platforms, industry certifications, internal tech talks, and direct exposure to some of the world's most innovative engineering organizations. Company Description SimScale is an engineering simulation platform that is revolutionizing the way engineers, designers, scientists, and architects design products. Accessible entirely via a web browser, SimScale supports Fluid Dynamics (CFD), Structural Mechanics (FEA), Thermodynamics, and Electromagnetics, eliminating the high installation costs, licensing fees, and infrastructure overhead of traditional CAE tools. Beyond simulation, SimScale is at the forefront of Engineering AI and Physics AI, enabling engineers to run instant predictions, automate repetitive workflows, and explore design spaces at a speed and scale that legacy tools cannot match. Our customers span Automotive, Aerospace, Electronics, AEC, Energy and Industrial Equipment, and the world's most innovative engineering teams rely on SimScale to design products faster, more efficiently, and with greater confidence.

• An empathetic people person with outstanding speaking and listening skills • Highly organized and able to accurately document all interactions and activities on a client's account • A multi-tasker who can analyze and prioritize customer accounts and manage multiple projects in a fast-paced environment • An architect of the client experience, designing, maintaining, and troubleshooting scripts and accounts • Discreet and capable of keeping all company and customer information confidential • An excellent communicator, verbally and in writing

Role Description Axon Account Managers are responsible for selling Axon products and services to large and complex Law Enforcement and Public Safety agencies. This is a quota carrying, external field position. Ability to articulate complex solutions, build and maintain senior level relationships, navigate across customer agencies/units, and lead the Axon team to success is required. The position provides technical and administrative product information, demonstrations, and/or product training. You will take charge of a significant proportion of customers in Italy and engage in significant complex sales opportunities, often of 7- and 8-digit value. Your success will be built on exceptional relationship building at both operational and board-equivalent levels both externally and internally. What You’ll Do - Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve Axon’s strategic objectives - Develop and maintain client relationships to ultimately drive revenue growth - Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions - Cultivate customer relationships and ensure effective service delivery to accounts - Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts - Support execution of strategy at the account level - Work with and bring in experts/specialists where required - Oversee all account activities - Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing - Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities - May provide customer product training as necessary - Accountable for individual expense budget management - Own account relationship and drive overall customer satisfaction for assigned accounts Qualifications - Bilingual in Portuguese and English - Able to travel up to 70% - An extensive demonstrable track record in Software Sales (SaaS / Cloud) - Relationship / consultative selling experience - Able to clearly and directly articulate complex solution offerings - Data management experience using Salesforce or similar CRM - Virtualization and Cloud understanding - Team Player - collaborate with various team members regularly - Ready to own & drive the territory - Startup experience & some vertical experience a plus - Law Enforcement / Public Safety experience a plus Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.