• An empathetic people person with outstanding speaking and listening skills • Highly organized and able to accurately document all interactions and activities on a client's account • A multi-tasker who can analyze and prioritize customer accounts and manage multiple projects in a fast-paced environment • An architect of the client experience, designing, maintaining, and troubleshooting scripts and accounts • Discreet and capable of keeping all company and customer information confidential • An excellent communicator, verbally and in writing

Role Description Axon Account Managers are responsible for selling Axon products and services to large and complex Law Enforcement and Public Safety agencies. This is a quota carrying, external field position. Ability to articulate complex solutions, build and maintain senior level relationships, navigate across customer agencies/units, and lead the Axon team to success is required. The position provides technical and administrative product information, demonstrations, and/or product training. You will take charge of a significant proportion of customers in Italy and engage in significant complex sales opportunities, often of 7- and 8-digit value. Your success will be built on exceptional relationship building at both operational and board-equivalent levels both externally and internally. What You’ll Do - Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve Axon’s strategic objectives - Develop and maintain client relationships to ultimately drive revenue growth - Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions - Cultivate customer relationships and ensure effective service delivery to accounts - Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts - Support execution of strategy at the account level - Work with and bring in experts/specialists where required - Oversee all account activities - Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing - Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities - May provide customer product training as necessary - Accountable for individual expense budget management - Own account relationship and drive overall customer satisfaction for assigned accounts Qualifications - Bilingual in Portuguese and English - Able to travel up to 70% - An extensive demonstrable track record in Software Sales (SaaS / Cloud) - Relationship / consultative selling experience - Able to clearly and directly articulate complex solution offerings - Data management experience using Salesforce or similar CRM - Virtualization and Cloud understanding - Team Player - collaborate with various team members regularly - Ready to own & drive the territory - Startup experience & some vertical experience a plus - Law Enforcement / Public Safety experience a plus Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Title: Grants Account Manager Location: Cleveland United States Job ID14636 Full time Regular/TemporaryRegular Hybrid Job Description: Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $52,705 and $66,672, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. Job Description Working with a high degree of independence, the Grants Account Manager serves as a strategic partner to advance the universitys research enterprise. Employed by the Office of Research and Technology Management and deployed within an assigned school portfolio, the position provides integrated, full-lifecycle pre-award and post-award support. Key responsibilities include proposal development, budget preparation, compliance review, financial management, subrecipient oversight, and project closeout. This leadership role partners directly with faculty, central offices, and school administration to reduce administrative burden, manage sponsored funds strategically, and ensure financial integrity. Reporting directly to research and technology management leadership while collaborating closely with school leadership, the manager primarily supports their assigned portfolio but dynamically deploys to assist other university teams based on changing workloads and staffing needs. The manager operates with the authority to accomplish objectives within established university policies, escalating only highly complex or non-routine issues to research and technology management. ESSENTIAL FUNCTIONS - Serve as the primary point of contact for faculty throughout the sponsored project lifecycle and coordinate seamless transitions between proposal development, award management, compliance activities, sponsor reporting, and project closeout. Lead and direct complex proposal submission efforts. Collaborate with principal investigators to develop and implement plans to submit high-quality proposals. Interpret proposal requirements. Lead the approval processes required by each grant, including for standalone agreements like data use and non-disclosure agreements. Draft and revise budgets and budget narratives and gather required documents from both internal and external stakeholders. Ensure all proposals are submitted accurately, completed, and on time via SpartaGrants and sponsor systems. Troubleshoot technical issues and resolve submission errors. Oversee compliance review processes. Lead award set-up in SpartaGrants and ensure seamless transition from pre- to post-award duties. The pre-award workload volume will include coordinating and submitting over 100 proposals annually. Lead strategic financial management of all active sponsored awards within the assigned portfolio (typically $5M+). Monitor accounts monthly to reconcile expenditures and ensure compliance. Create reports for faculty. Train faculty on post-award requirements. Schedule kick-off meetings to clarify award terms, budget structures, sub-award management, reporting requirements, and compliance obligations when a grant is awarded. Ensure accurate effort allocations. Serve as compliance lead for all post-award activity. Prepare interim and final financial/administrative reports for submission to sponsoring agencies. Coordinate and complete effort certification. Review and approve expenditures for allowability. Lead subrecipient monitoring: manage modifications, approve expenses. Direct project financial closeouts. Identify and manage post-award status changes including no-cost extensions, revised budgets, and processing continuation funding modifications. Provide faculty with support, including forecasting tools and budgeting strategies. (75%) - Champion a culture of continuous improvement in research administration by leading training efforts, supporting process optimization, and advancing system effectiveness. Design and deliver targeted training sessions, both one-on-one and in group settings, for faculty and departmental. Develop and maintain templates, models, and tools to support scalable work products across functional areas. Develop and disseminate best practices across the research administration team to promote consistency and efficiency. Actively participate in system testing and feedback sessions, providing actionable input to enhance functionality and user experience. Collaborate with research and technology management and other central offices to identify workflow improvements and recommend strategies to reduce turnaround times. Serve as a key resource to departments by communicating evolving sponsor guidelines and institutional policy changes clearly and proactively. Maintain documentation to support internal and external audits. Liaise with auditors and internal compliance offices to resolve findings and ensure transparency in financial stewardship. Identify funding opportunities for faculty, explain sponsor requirements. (20%) NONESSENTIAL FUNCTIONS Perform other duties as assigned. (5%) CONTACTS Department: Daily contact with faculty, administrators, and research personnel within the assigned school portfolio to maintain workflow and provide lifecycle research administration support. University: Frequent contact with ORTM, compliance offices, human resources, purchasing, accounts payable, finance, and other central administrative offices to exchange information. External: Frequent contact with sponsor representatives, collaborating institutions, and subrecipient organizations. Students: Occasional contact with graduate students and student employees. SUPERVISORY RESPONSIBILITY This position has no direct supervisory responsibility. QUALIFICATIONS Experience: 3 to 5 years of demonstrated experience in highly regulated administrative functions such as managing complex projects, budgets, financial operations, compliance activities, research administration, and/or grants management preferred. Experience in higher education, healthcare, nonprofit, governmental, or similarly complex environments preferred. Education: Bachelors degree required in a related field such as, business, accounting, finance, public administration, healthcare administration, science, social science, or humanities. Professional designation (e.g. CPA or CRA) is preferred. MBA preferred. REQUIRED SKILLS - Strong written, verbal, and face-to-face interpersonal skills to build relationships, deliver excellent customer service, and explain complex information to faculty, staff, and external partners. - Exceptional time management to handle multiple priorities and strict deadlines in a fast-paced environment, with a flexible, proactive approach to shifting priorities. - Proven ability to develop, manage, and monitor complex budgets while maintaining financial integrity. - Demonstrated aptitude for learning and utilizing technology, automation tools, reporting systems, and artificial intelligence applications to improve efficiency, solve problems, and support continuous process improvement. - Ability to maintain strict confidentiality, meet consistent in-person attendance, and interact face-to-face with colleagues and supervisors. - Ability to work independently, research solutions, learn new systems, and adapt to changing technologies and business needs. - Prefer comprehensive knowledge of pre- and post-award processes, including proposal development, award management, sponsor reporting, and project closeout. - Prefer deep understanding of federal (e.g., NIH, NSF, DoD, DoE) and non-federal sponsor requirements, institutional policies, and compliance procedures. WORKING CONDITIONS General office working environment. Hybrid Eligibility This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form. EEO Statement Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information. Reasonable Accommodations Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities.

• Develop and execute territory sales plans to achieve revenue and growth targets. • Identify and pursue new business opportunities with dealers, contractors, municipalities, and rental companies. • Promote the full Steelwrist product portfolio through demonstrations, presentations, and customer visits. • Maintain a strong sales pipeline and provide accurate forecasting and reporting. • Monitor market trends, competitor activity, and customer needs within the territory. • Build and maintain strong relationships with existing and prospective dealers. • Support dealer sales teams through product training, ride-alongs, and technical guidance. • Assist dealers with quoting, product selection, and application recommendations. • Coordinate and support product demonstrations, trade shows, and customer events. • Ensure customers receive timely communication and high-quality service. • Manage assigned territory travel schedule efficiently to maximize customer engagement. • Maintain CRM records, sales activity reports, and opportunity tracking. • Collaborate with internal departments including support, marketing, production, and leadership teams. • Assist with inventory planning and forecasting based on regional demand. • Support territory growth initiatives and strategic company objectives. • Develop and maintain strong technical knowledge of Steelwrist products and excavator attachment applications. • Provide product recommendations based on machine size, customer application, and jobsite requirements. • Assist customers and dealers with basic troubleshooting and coordination of service support when needed. • Stay informed on industry trends, technology advancements, and competitor offerings.