• Develop and deliver engaging demonstrations of Salesforce Data Cloud, Agentforce, and other AI tools, integrated into other enterprise applications, illustrating their capabilities in driving business outcomes. • Design and prototype cutting edge AI-powered use cases, demonstrating innovative applications to improve customer engagement and service efficiency. • Provide strategic pre-sales technical guidance on data architectures, addressing client needs for data ingestion, integration, & real-time analytics. • Serve as a trusted technical advisor to customers and partners, building strong relationships with their technical counterparts and stakeholders. • Conduct proof of concepts and technical workshops, showcasing the potential of AI and data-driven solutions to transform client operations. • Collaborate with the sales team and marketing team to develop targeted packages and strategies that leverage Data Cloud and AI solutions to drive revenue.

Role Description TELUS Health is empowering every person to live their healthiest life. As a Client Experience & Technology Solutions Program Specialist, you'll be the quality guardian between our product team and the clients who depend on our platform daily. Your work directly protects the integrity of healthcare workflows and data. You'll be the bridge that helps clients understand new capabilities, troubleshoot issues, and optimize how they use the platform. What You'll Do - Configuration & Requirements Gathering (~40% of your time) - Meet with the Director, Implementation Managers, and Operations team to understand client needs and project requirements. - Configure the TH Case Management platform for new client implementations or contract renewals. - Translate business requirements into system configurations that work in practice. - Collaborate with the Product Support team on configuration-related questions and technical considerations. - Open ADO tickets for all requests requiring Product team support and follow up on ticket status until completion. - Testing & Quality Assurance (~30% of your time) - Conduct thorough system testing in lower environments before any changes move to production. - Validate that configurations meet the original requirements and function correctly across the platform. - Ensure changes don't create unintended side effects for other clients or workflows. - Document testing results and flag any issues for resolution before rollout. - Partner with the Product team on any configuration-related issues identified during QA. - Client Communication & Support (~20% of your time) - Provide timely updates to internal Business teams and external clients on outstanding or in-progress ticket items. - Answer client questions promptly and explain technical solutions in non-technical language. - Help clients understand how new configurations work and how to use them as changes are rolled out. - Manage Help Desk and User Admin tickets in a timely manner and consistently meet SLAs. - Strategic Support & Continuous Improvement (~10% of your time) - Participate in special projects and process improvements as needed. - Identify patterns in client requests and provide feedback to leadership on product enhancements. - Contribute to documentation and knowledge-sharing that helps the team improve efficiency. Qualifications - You MUST Have: - Hands-on experience with TH Case Management platform, OR equivalent experience configuring healthcare platform solutions (minimum 2+ years). - Demonstrated knowledge of software testing practices, including: - Manual testing - Test case documentation - QA workflows - Excellent written and verbal communication skills. - Ability to explain technical concepts in non-technical language. - A patient listener who understands what clients really need. - Ability to manage multiple tickets and priorities simultaneously. - A deep desire for personal and professional learning. Requirements - You'd Be Great If You Also Have: - Experience working in healthcare or with healthcare platforms. - Experience with ADO, Jira, or similar ticketing and project management systems. - Familiarity with other TELUS Health products or the broader product portfolio. - Knowledge of change management principles. - A problem-solving mindset. Benefits - Access to a full range of benefits. - Remote work options. - High-quality well-being support and resources provided to employees. Compensation - Salary Range: $55,000 - $65,000 + 5% Bonus

Role Description Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. The Senior Associate, Commercial Solutions & Optimization plays a key role within the Commercial Operations Process & Governance team. This position supports the governance, optimization, and effective use of Global Customer Relationship Management (GCRM) by partnering with Commercial Operations, Sales, Technology, and key stakeholders to improve business processes, elevate data quality, and enhance the overall user experience within GCRM. This role serves as a strategic business partner focused on process analysis, governance, technology enablement, and operational excellence. The successful candidate will help identify process gaps, drive continuous improvement initiatives, support technology stack management, and drive ideas to support Commercial Operations teams being equipped with reliable data and scalable processes to support business growth. Qualifications - Bachelor's degree in Business, Operations, Information Systems, or a related field. - 2+ years of experience in Commercial Operations, Sales Operations, Business Analysis, Process Improvement, CRM Operations, or a related field. - Working knowledge of Salesforce (GCRM) and experience supporting business processes within a CRM environment. - Experience conducting process analysis, gap assessments, workflow documentation, or continuous improvement initiatives. - Strong analytical and problem-solving skills with the ability to translate business needs into actionable recommendations. - Experience working cross-functionally with business and technical stakeholders. - Experience using reporting and data visualization tools such as Tableau, Power BI, or Salesforce reporting. - Strong communication, organizational, and stakeholder management skills. - Ability to work independently and effectively navigate ambiguous environments. Requirements - Support the ongoing optimization and governance of GCRM (Salesforce) to improve adoption and user experience. - Partner with Technology, and Commercial Operations teams to define business requirements and support system enhancements. - Identify and address data quality issues through process improvements, governance controls, and stakeholder collaboration. - Analyze recurring business challenges and work with cross-functional teams to develop sustainable solutions. - Support assessment and management of third-party tools and technologies integrated with Salesforce and Commercial Operations workflows. - Assist with documenting and maintaining the Commercial Operations technology ecosystem and related business processes. - Evaluate utilization, effectiveness, and business value of commercial technology solutions. - Contribute to development of operational reporting and dashboards to measure process effectiveness, data quality, and business outcomes. - Analyze trends and performance metrics to generate actionable recommendations for stakeholders. - Support the creation and maintenance of knowledge management resources, SharePoint sites, and team documentation. - Prepare presentations, analyses, and recommendations for leadership and business partners. Benefits - The base salary range for this position is $70,000 - $85,000. - This position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements). - Flexible Vacation Policy, intended for rest, relaxation, and personal time. - 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

Role Description As a Solutions Engineer at Cogent Security, you'll be the technical backbone of our post-sales motion - designing and scoping the vulnerability management solutions that get our most complex customers live on Cogent. You're not writing production code, but you're technical enough to speak the same language as a customer's security engineers, translate their environment into a concrete implementation plan, and write the tickets that turn that plan into reality. This role sits within Customer Success, working alongside TAMs who own the relationship and success metrics, while you own the technical design. Over time, we want to reduce how much of this work requires a dedicated Forward Deployed Engineer for every implementation - which means the person in this seat needs deep enough domain expertise in vulnerability management to scope things right the first time. This is a founding role for someone who's comfortable with ambiguity, has done this before at an early-stage company, and has sat across the table from CISOs and enterprise security teams. What You'll Do - Scope & Design Solutions: Work directly with customer security teams to understand their environment and design how their Cogent instance should be built and deployed. - Bridge Technical & Product: Write clear, actionable tickets that hand off your solution design to engineering for build-out. - Own the Technical Relationship: Serve as the technical counterpart to the TAM, speaking the same language as customer security engineers and earning credibility with technical stakeholders up to CISO level. - Deploy at Enterprise Scale: Get customers live on Cogent, working with deployment teams that can span dozens of stakeholders on the customer side. - Scale our Forward Deployed Motion: Build repeatable scoping and design practices that shrink how much forward-deployed engineering is needed per implementation. - Shape What "Good" Looks Like: As an early hire on this team, help define the Solutions Architect function itself as Cogent's post-sales motion scales. Qualifications - 10+ years of professional experience, including 5+ years of deep domain expertise in vulnerability management or a closely adjacent security discipline. - Experience at an early-stage company - you've helped scale and build out processes from scratch, and you're comfortable operating with ambiguity rather than a fully-defined playbook. - A track record with enterprise-scale customers - you've worked with CISO/exec-level stakeholders and large deployment teams (e.g., 30-person implementations). - Management experience, including having hired and built out a team. - Familiarity with APIs - comfortable with API keys, reading/writing data, and validating data in a tool, even though this role doesn't involve writing PRs. - Excellent communication skills - able to translate fluently between customer security teams and internal engineering. Why Cogent Security Cogent Security is redefining how AI can proactively defend organizations against evolving threats. Our mission is to empower security teams with cutting-edge AI agents and clear, actionable insights. You’ll join a world-class GTM team where your work directly impacts the safety of some of the world’s most sophisticated organizations.