Teladoc Health

• Analyze and improve Commercial Operations workflows and business processes to drive efficiency, consistency, and scalability. • Conduct process assessments, gap analyses, and root cause investigations to identify opportunities for improvement. • Document current and future state processes, workflows, SOPs, and governance procedures. • Support the development and maintenance of process governance frameworks across Commercial Operations. • Support the ongoing optimization and governance of GCRM (Salesforce) to improve adoption and user experience. • Partner with Technology, and Commercial Operations teams to define business requirements and support system enhancements. • Identify and address data quality issues through process improvements, governance controls, and stakeholder collaboration. • Contribute to development of operational reporting and dashboards to measure process effectiveness, data quality, and business outcomes. • Support the creation and maintenance of knowledge management resources, SharePoint sites, and team documentation.

• Analyze medication utilization data to identify trends in polypharmacy, adherence, and high-cost drug use. • Develop and implement strategies to reduce unnecessary polypharmacy, improve adherence, and optimize cost-effective therapies. • Collaborate with care teams to design interventions that lower total cost of care while maintaining or improving outcomes. • Monitor and report the impact of medication management strategies on clinical and financial results. • Provide actionable insights to support value-based contracts and performance improvement initiatives. • Participate in initiatives to improve population health metrics related to medication use. • Conduct comprehensive medication reviews for patients with chronic conditions (e.g., diabetes, hypertension, obesity, heart failure, asthma, depression). • Identify and resolve drug therapy problems; optimize regimens; track and report outcomes and safety metrics. • Advise providers on best practices, guidelines, and new therapies. • Educate patients on medication use, side effects, and adherence. • Document all interventions, recommendations, and patient education in the electronic health record (EHR).

• Focused on end-to-end solution delivery for client needs throughout the client lifecycle • Lead and support the execution of projects, including discovery, analysis, solution planning and delivery • Analyze, interpret, and validate client requests • Build strong relationships with clients and cross-functional teams • Ensure client satisfaction through follow-up and thorough communication

Role Description ¿Eres enfermero/a? ¿Te sientes motivado por la calidad y la seguridad del paciente? ¿Te interesa una jornada que facilite la conciliación entre la vida laboral y familiar? Estamos ampliando nuestro equipo de enfermería. Tu misión será ayudar a los pacientes con diferentes patologías, realizando educación sanitaria para el manejo de su día a día, promoviendo la motivación al cambio de hábitos de vida saludables. Qué harás en tu día a día: - Realizar encuestas sobre salud para recopilar datos útiles acerca del estado de salud y bienestar de los encuestados. - Comprender la salud en general, los factores que repercuten en cierta enfermedad, la opinión sobre los servicios médicos proporcionados y los factores de riesgo asociados con la salud del individuo. - Obtener una evaluación general acerca de la salud del cliente, teniendo en cuenta su historial médico. - Recopilar los datos de salud de acuerdo con los estándares de calidad establecidos a nivel interno. - Transcripción de información clara y ordenada, completa y comprensible. - Ayudar a pacientes con desconocimiento sobre sus antecedentes médicos. Qualifications - Licenciatura/Grado en Enfermería (Colegiatura en España). - Experiencia de min. 6 meses en el ámbito sanitario. - Habilidades informáticas nivel usuario. Requirements - Contrato fijo discontinuo directamente por empresa. - Incorporación en 07/09. - Jornada laboral FLEXIBLE de lunes a viernes de turno de mañana (9-15) o de tarde (15-21h) (min 20 h/semana). - Nos adaptamos a tu disponibilidad. - Formación inicial y continuada. - Posibilidad de desarrollarte en la empresa referente a nivel mundial en servicios. - TELETRABAJO 100%.

Role Description The Consult Support Team Lead will be responsible for supporting the Operations Supervisor and assisting in the day-to-day operation of the Consult Support and Command Center functions. These functions have a primary focus of reviewing various data elements to ensure timely delivery of healthcare to our patients by our network physicians. The team is staffed 24 hours a day, 365 days a year. - Expected to host and attend Team huddles, team meetings or debriefing. - Provide coaching, training, and real-time assistance to front line staff as needed in partnership with supervisor. - Review, analyze & research various data points that could impact department KPIs and take corrective action to resolve the situation. - Ability to assess circumstances relevant to the KPI and provide direction to internal and external stakeholders in real time and 4 hours look ahead. - Identify, document, and communicate daily trends and communicate to Stakeholders. - Acts as liaison between IT and Operations to establish / maintain strong exchange of information on any technical or system issues. - Responsible for providing detailed documentation, adequate end of shift notes, accurate information in assigned logs to ensure there is seamless communication within the department. - Build and maintain a professional rapport with all Network Providers to offer real-time assistance and ensure they have the appropriate access to systems and tools necessary to perform consults. - Acquire full knowledge and understanding of various products/proprietary systems to develop into a subject matter expert to assist with processes across product lines. - Ability to provide a quality driven experience for our members and providers. - Perform other duties as directed. Qualifications - 2+ Years in Customer Service Operations required - 1 year of prior leadership or training experience is required (will consider applicable experience with Teladoc in lieu of requirement) - Proficient in MS Word, Excel, PowerPoint - Attention to detail is a must. - Ability to follow a process that is outlined by leadership. - Ability to work independently. - Possess the ability to work on multiple projects, define tasks and assign priority level with minimal supervision. - Ability to adapt to changes in work environment. - Represent Teladoc to members, providers, and clients in a courteous and professional manner. Requirements - Undergraduate Degree preferred - Experience in health care or mental health care, preferred. - Workforce Management/Planning preferred - Demonstrates strong analytical and critical thinking skills. - Proactive, resourceful, and strong team player. Benefits - The base salary range for this position is $50,000K-$54,000K. - Eligible for a performance bonus and benefits (subject to eligibility requirements). - Flexible Vacation Policy for rest, relaxation, and personal time. - 80 hours of Paid Sick, Safe, and Caregiver Leave annually (applies to full-time positions only).

• Prepare monthly executive financial summary presentations and annual budget board presentations • Collaborate with accounting during monthly / quarterly close to review and ensure accuracy • Analyze actual versus budget and prepare to present flux / trend analysis to business leaders • Drive solid operating cadence and financial discipline across monthly, quarterly, and annual forecasts and planning • Build strong relationships and influence business decisions with leaders across R&D and Products organizations • Define and report KPIs to assess investment level and ROI across the product portfolio • Evaluate operating and financial trends to identify opportunities and offer recommendations to improve efficiency and performance • Develop data-driven financial models with scenario analyses for short- and long-range planning with focus on resource allocation and long-term financial planning • Partner with R&D and Product to perform cost analysis, margin analysis, and overall economics for new products, features or bundles • Assist in initiatives to centralize data for more streamlined reporting and analytics • Contribute to process improvement initiatives and identify requirements for enhancements to existing systems and workflow; automate processes as possible • Aid in the development and improvement of team members’ knowledge and skills of existing and future financial software and processes • Query and manipulate data from various systems to reconcile discrepancies, identify root causes & trends, and summarize findings for leadership • Perform various ad hoc analyses on the business across stated strategic priorities and metrics

• Real-time monitoring of multiple dashboards and acting on daily strategies • Provide exceptional customer service • Troubleshoot to solve for root cause • Escalate to internal and external stakeholders • Deliver corrective action in a timely manner • Review, analyze and research various data points that could impact department KPIs • Provide direction to internal and external stakeholders in real time • Identify and document daily trends • Build and maintain a professional rapport with network providers • Act as a resource for the members by assisting them with consult inquiries • Liaison between IT and Operations

• Partner with Product, Engineering, Clinical, Operations, Marketing, and Data Engineering to design, build, deploy, and operate scalable machine learning and AI systems. • Own the end-to-end machine learning lifecycle: data and feature engineering through deployment, monitoring, experimentation, and continuous improvement. • Build production ready time series models to predict real time KPIs and optimize decision actions for clinical operations business optimization. • Propose, evaluate and interpret results for clinical, product and business decision-makers and own outcomes. • Collaborate closely with peers and stakeholders to distill requirements of problem definitions, product features, and architecture to improve clinical outcomes using insights and models. • Develop modular, well-tested, production-quality software using Python, Spark and SQL to build scalable data engineering and machine learning pipelines following best practices. • Ensure robust model lifecycle management through model versioning, MLflow, automated testing, CI/CD, and production monitoring. • Build and optimize scalable Spark and Databricks workloads, leveraging distributed computing best practices for large-scale data processing and real-time inference. • Monitor production models and data pipelines for data quality, feature drift, concept drift, latency, reliability, and business performance, proactively identifying and resolving issues.

• Provide technical and troubleshooting support to employees • Install and troubleshoot PC/Mac hardware and software • Create and update technical documentation • Provide escalation support for Helpdesk Technicians • Support in-house and remote computer systems

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting • Schedules/Reschedule Physician clinics as needed • Aids in referral management and billing processes • Act as a resource for clinicians and Care Team staff • Obtains referrals as instructed by providers; completes prior authorizations as needed • Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned • Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns • Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start date • Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care • Provides ongoing feedback to manager regarding training needs, physician performance and process improvement • Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items • Participates in performance improvement projects and may perform other similar and related duties as required • Comply with company policies and procedures.