LifeWorks

Role Description TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. We are seeking an Operations Data Analyst to join our team. You will help support our client services by maintaining and managing crucial database information, preparing insightful reports, and providing essential technical support. - Create and automate reports using Microsoft SQL applications - Prepare ad hoc reports and assist in data clean-up operations - Automate and schedule reports using SQL Server Integration Services (SSIS) - Develop self-service reports using SQL Server Reporting Services (SSRS) - Collaborate with business partners to gather requirements for new report builds - Identify opportunities to automate processes and improve standard operating procedures (SOPs) - Serve as a technology expert during system implementations for new clients and system conversions for existing clients - Adapt and test parameters of in-house software to optimize data exchange processes - Ensure quality control and integrity of databases - Draft technical and user documentation for various procedures and technologies - Respond to requests and needs of the administration team, clients, and internal users Qualifications - Diploma in Computer Science or equivalent education/work experience relevant to the position - 2-3 years of experience in a similar role, including ticketing systems - Experience with SQL tools and databases - Experience with SSRS or web applications - Proficiency in Microsoft Office suite, especially Excel and Access - Familiarity with Windows environment Requirements - Excellent written and verbal communication skills - Strong customer service orientation - Ability to explain complex technical concepts to non-technical audiences - Creativity and attention to detail - Strong analytical and problem-solving skills - Ability to manage priorities, meet deadlines, and handle multiple projects - Self-motivated with the ability to work independently and as part of a team - Quick learner with enthusiasm for new challenges Benefits - Continuous support and development opportunities - Inclusive workplace culture - Accommodation for applicants with disabilities during the recruitment process

Role Description TELUS Health is empowering every person to live their healthiest life. As a global-leading health and well-being provider, we deliver digital-first solutions that improve outcomes across physical, mental, and financial health. In this role, you will support TELUS Health One, our premier Employee Engagement Platform and Employee Assistance Program (EAP). As an Application Support Analyst, you will provide Tier 1 and 2 support, taking ownership of the investigation, diagnosis, and resolution of technical and service-related inquiries. You will act as the "voice of the client" internally, collaborating with our product teams to provide feedback in our fast-paced, SLA-driven environment. This is not your typical help desk role. We are looking for a customer-first problem solver who understands that behind every technical ticket is a person seeking support. You won't just be troubleshooting software; you will be ensuring that employees and their families can seamlessly access the care and resources they need. What you’ll do: - Understand business requirements, build test cases and test software changes - Troubleshoot problems by researching, analyzing and identifying symptoms and causes - Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control - Comply with the best practices available including standards of confidentiality and peer review - Participate in special projects as well as new implementations, according to the needs of the department - Recognize business process inefficiencies and recommend improvements - Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team’s knowledge base Qualifications - 3–5 years of experience in Customer-Facing Application or Technical Support - Fluency in English and French, with the ability to provide high-quality support in both languages - A University degree or College diploma (Business, IT) and/or relevant experience Requirements - The ability to thrive in an SLA-driven environment, expertly prioritizing a high volume of tasks to meet deadlines without sacrificing quality - Genuine desire to help people and an innate ability to show empathy, especially when users are frustrated - Excel at active listening allowing you to de-escalate stressful situations with grace and patience - Ability to translate complex, technical jargon into clear, simple instructions for non-technical users - Take personal pride in seeing a problem through to the end; advocate for the customer within internal teams - Possess a "detective" mindset; love to poke around, ask "why," and figure out how things work - Thrive in a fast-paced environment where things change quickly - Excellent written and verbal skills, with a focus on being concise, professional, and warm in every interaction - Advanced knowledge of English is required for interactions with external and internal parties Benefits - Inclusive culture that embraces diversity - Commitment to fair employment practices - Accommodation for applicants with disabilities during the recruitment process

Role Description Join TELUS Health as a Retirement Calculation Verification Specialist. In this role, you will be responsible for: - Identifying test calculation scenarios that will ensure good test coverage - Executing test calculations using our retirement calculation software - Verifying calculations and reporting anomalies - Tracking the resolution of identified anomalies This role will bring incomparable expertise in retirement calculation verification and pension plan administration on the Canadian and American market. Through our multiple implementation projects for new clients throughout North America, you will have the opportunity to learn an impressive range of calculation types. In less than a year at TELUS Health, you will gain incomparable diversity—something even seasoned professionals with years of experience in pension plan administration at our competitors cannot match. What You'll Do: - Communicate with functional leaders and business analysts to understand the scope of testing - Analyze technical documents to identify required test scenarios - Execute and verify the calculation results of the test scenarios - Keep the test suite up-to-date with new features or changes - Participate in team meetings and calculation review sessions - Collaborate with multidisciplinary teams for problem solving - Contribute to the continuous improvement of verification processes Qualifications - University degree in actuarial science, mathematics, statistics, or finance - Continuing education in actuarial science (an asset) - 7 years of relevant experience in Canadian or US Defined Benefit pension plan administration - Experience in verification of pension plan calculations and/or pension plan implementation Requirements - Proficiency in pension calculation tools - Knowledge of Azure DevOps or similar job management tool (asset) - Fluency in English and French (written and verbal) - Proficiency in Excel - VBA programming skills (asset) - Excellent organizational skills - Strong problem-solving ability - Attention to detail - Ability to work in a team and independently - Effective priority management Benefits - Inclusive culture that embraces diversity - Commitment to fair employment practices - Accommodation for applicants with disabilities during the recruitment process

Role Description TELUS Health is empowering every person to live their healthiest life. As an Associate Customer Experience professional, you'll manage a high-volume portfolio of clients, ensuring seamless contract renewals and delivering consistent service excellence across a fast-paced, transactional environment. You'll work fully remote from Melbourne, Sydney, Brisbane, Adelaide, or Perth. About The Role: - Organised, detail-oriented professional to manage and maintain a high-volume portfolio of 150–250 accounts. - Serve as the primary point of contact for clients, ensuring smooth contract renewals and protecting retention of core EAP offerings. - Deliver exceptional service across a transactional, efficiency-driven environment. - Essential to customer success operation with strong organisational skills and a proactive approach. Responsibilities - Serve as the primary point of contact for all assigned accounts in the high-volume portfolio. - Manage and execute contract renewal processes in collaboration with internal teams. - Proactively identify at-risk accounts and implement retention strategies for core EAP offerings. - Conduct regular client touchpoints and renewal check-ins via phone, email, and webinar. - Respond to client inquiries in a timely manner while maintaining service excellence. - Prepare and issue regular utilisation reports and renewal communications. - Coordinate manager and employee orientations via phone or webinar. - Maintain accurate, up-to-date records in the CRM system. - Utilise CRM data to track account health metrics, renewal dates, and client interactions. - Ensure compliance with contractual obligations and service delivery standards. - Identify and escalate opportunities for service expansion to the Customer Success Manager team. - Manage administrative tasks including documentation, reporting, and account maintenance. - Monitor account engagement levels and proactively reach out to inactive clients. Qualifications - 1–2 years in account management, customer service, or administrative support roles. - Experience with HR, employee wellbeing, or EAP programs preferred. - Demonstrated ability to manage multiple priorities and meet deadlines. - Strong organisational and time management skills. - Excellent communication and interpersonal skills. - Proficiency in CRM systems (Salesforce or equivalent). - Advanced Microsoft Office Suite and reporting tools. - Ability to work efficiently in a high-volume, transactional environment. - Detail-oriented with strong attention to accuracy. - Proactive problem-solving approach. - Ability to work across multiple tech platforms. - High School Diploma or equivalent; Bachelor's Degree in Business, Human Resources, or related field preferred. - Ability to pass background checks and security clearances as required by TELUS Health. - Right to work in Australia. Benefits - Competitive salary package with generous commission scheme. - 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through charitable partnerships. - Comprehensive insurance coverage including Total Disability and Death Cover. - Employee Assistance Program (EAP) and access to leading health & wellbeing platforms. - Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle. - Award-winning Amazing People Performance Development program to accelerate your growth. - Career mobility across local and global locations and businesses within our 100,000+ team member organization. - LinkedIn Learning account with unlimited access to thousands of professional courses. - Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members. - Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes.

Role Description TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. The Portfolio Program Manager sits within the Portfolio & Organic Growth Office, acting as the central governance and program management lead for TELUS Health’s product portfolio. Together, we will: - Establish enterprise‑wide visibility into what products exist, where they are available, and how they fit together - Enable leadership and commercial teams to clearly see cross‑sell and upsell opportunities across the portfolio - Reduce fragmentation through consistent portfolio governance and operating discipline - Support profitable organic growth by ensuring products are positioned and understood as a connected portfolio, not isolated offerings - Create repeatable, scalable structures that support long‑term growth You will build and run the governance and program infrastructure that gives TELUS Health a clear, connected view of its portfolio and its growth potential. Specifically, you will: - Design and run the Product Council as a governance and alignment forum - Set agendas, coordinate inputs, document decisions, and track actions - Ensure consistent, structured updates from all product teams - Maintain clarity on decision rights, ownership, and escalation paths - Create and maintain enterprise‑level portfolio visibility, including: - A global inventory of products and services - Where products are launched and available by region - Product maturity, versions, and constraints - Coordinate structured product reviews with Product Experts to: - Ensure clarity on product status, readiness, and roadmap health - Maintain consistent documentation across the portfolio - Surface overlaps, gaps, or under‑leveraged capabilities - Support identification of cross‑sell and upsell opportunities by: - Highlighting where products naturally complement each other - Making visible which products are used together by similar customer segments - Surfacing portfolio insights for Commercial, Marketing, and Strategy teams - Ensuring cross‑portfolio opportunities are visible in Product Council discussions - Maintain the cross‑portfolio launch and release calendar to: - Provide forward visibility into upcoming releases and enhancements - Identify sequencing risks or dependencies that impact portfolio plays - Inform, but not own, go‑to‑market and activation planning - Enable clarity on product‑to‑segment fit by: - Coordinating inputs between Product and Marketing - Maintaining a clear view of which products serve which customer segments - Flagging inconsistencies or ambiguity that limit portfolio selling - Ensure governance standards are followed, without owning execution: - Track readiness against agreed criteria - Flag risks, misalignment, or gaps - Enable resolution through appropriate product or regional owners - Act as a central coordination point across Product, Marketing, Commercial, CSM, and Regions: - Communicate portfolio‑level updates - Enable consistent understanding of portfolio structure and opportunities - Reduce duplication and confusion across teams Qualifications - 5+ years’ experience in program management, portfolio management, product operations, or PMO‑type roles - Proven experience coordinating complex, cross‑functional initiatives without direct authority - Strong understanding of governance models, operating rhythms, and structured decision‑making - Ability to identify patterns, overlaps, and opportunities across portfolios - Comfort working at the intersection of Product, Marketing, Customer, and Commercial teams - Excellent organisational, facilitation, and communication skills - Experience bringing clarity to ambiguous, matrixed environments - Experience in health, digital health, SaaS, or large multi‑product organisations is an advantage Requirements - Experience supporting cross‑sell or portfolio‑selling initiatives from a coordination or enablement perspective - Experience running governance forums, councils, or steering groups - Exposure to go‑to‑market or launch readiness processes (non‑owning role) - Experience working with global or multi‑region product portfolios Benefits - Salary Range: $91,000–$141,000 - Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. - We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. - We're open to discussing competitive compensation packages tailored to your experience level and expertise. Company Description We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Role Description TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider, TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees. The Case Manager will oversee, manage, process, and adjudicate FMLA, State, municipal and company specific leaves, as well as straightforward and complex STD claims; to determine benefits due pursuant to an STD plan: and to ensure the ongoing processing of claims. The case manager assesses any barriers to a successful and timely return-to-work and engages with stakeholders to implement strategies to address those identified barriers and support return to work or an appropriate alternative plan. Responsibilities - Manage and process FMLA (and other Federal leaves as applicable), Military leaves, State leaves, company specific and STD claims. - Conduct case assessments, contacting the employee and their manager/HR by telephone or email, to explain the leave management process, employee accountabilities, and gather information for assessment purposes. - Develop and document an understanding of the situation and the factors supporting, as well as inhibiting, a successful return to work for the employee. - Review all relevant information and consult with appropriate MSI resources as required (nurse consultants, health professionals, supervisory team) to confirm decision (approved/denied). - Analyze FMLA medical certifications and other medical documentation and ensure claim determination adheres to the required regulatory compliance timeframes. - Inform STD claimants of any documentation needed to process a claim, timeframe requirements, claim’s status (e.g. STD approvals, denials, and consults), or any other information necessary to manage a claim. - Determine an appropriate RTW goal with the employee and the employer; provide active support for the return-to-work planning process between the employee and their supervisor and intervene when necessary. - Communicate proactively with the employer’s HR representative regarding any case management issues that may impact the workplace and RTW planning. - Follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings. - Attend Case Management and Disability Management department team meetings and trainings as required. - Other projects and tasks as assigned. Qualifications - 2+ years of comprehensive experience in US Leaves and Disability Case Management and knowledge of the various legislative requirements. - Strong interpersonal and helping skills along with superior assessment and problem-solving skills. - Excellent computer skills and the ability to work primarily online in a paperless environment. - Associate’s Degree: you have a registered professional status within the disability management or professional health sector. - Additional coursework in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset. - Bilingual (English and Spanish) considered an asset. - Management of ADA / ADAAA claims, considered an asset. - Western USA home based preferred. Benefits - We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. - We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. Company Description TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Role Description TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join the TELUS Health retirement benefits implementation team as a functional lead. In this role, you will be able to demonstrate your extensive expertise in defined benefit pension plan administration. Furthermore, you will act as a practice lead by effectively managing the deliverables of a team composed of business analysts and calculation verifiers. This role requires solid expertise in benefit calculation engine configuration and good adaptability in order to familiarize yourself with our solution quickly within our growing team. Benefits - Incomparable versatility in pension calculations and plan administration across Canadian and American markets - Deep expertise in an innovative and specialized field that sets you apart in the pension industry - Multiple implementation projects with leading clients across North America, expanding your portfolio and professional network - Flexibility to work from anywhere in Canada while maintaining a healthy work-life balance - Comprehensive benefits package - A corporate culture centered on mutual aid, social impact, well-being, and diversity Primary Responsibilities - Represent the benefit calculation implementation team to project management - Determine and manage the priorities of their implementation team - Perform ongoing planning of deliverables considering the project scope - Proactively identify potential risks and issues - Be responsible for pension plan rules analysis documents - Provide technical support and supervise the configuration of the benefit calculation engine - Know the system configuration in order to position themselves as the calculation engine expert in our implementations - Support specialized technical stakeholders for data conversion and data collections - Work closely with the product development team - Contribute to the continuous improvement of our implementation processes Qualifications - University degree in actuarial science, mathematics, project management, or any other relevant field - 7+ years of relevant experience in defined benefit pension plans - Experience with Canadian and/or American pension plans - Experience in retirement benefit calculation engine configuration - Mastery of retirement benefit calculations - Fluency in French and English (oral and written) - Proficiency in Excel - Ability to travel to Canada and the United States Assets - Knowledge of Azure DevOps or similar work management tools - Knowledge of VBA programming - Continuing education in actuarial science Soft Skills - Excellent organizational skills - Strong problem-solving ability - Attention to detail - Ability to influence internal and external stakeholders - Leadership and ability to maintain team engagement - Ability to work in a team and independently - Coaching and resource development skills - Effective priority management - Ability to make decisions involving a certain level of risk - Ability to adapt your communication style to people with different levels of expertise

Role Description The Benefits Administrator will be expected to take ownership of the investigation, diagnosis, and resolution of our clients' technical and customer service-related benefits questions. Responsibilities include: - Resolve client inquiries by phone, email support or ticketing system with the ability to handle sensitive escalated issues. - Understand business requirements, build test cases and test software changes. - Troubleshoot problems by researching, analyzing and identifying symptoms and cause. - Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control. - Comply with the best practices available including standards of confidentiality and peer review. - Coach and mentor junior staff within the team. - Participate in special projects as well as new implementations, according to the needs of the department. - Recognize business process inefficiencies and recommend improvements. - Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team's knowledge base. - Occasionally required to work outside regular business hours to perform business systems testing. Qualifications - Minimum 3 years of work experience in the Benefits field. - University or college diploma in business administration or equivalent. - SaaS experience is an asset. - Exceptional problem-solving skills, documentation and multitasking skills. - Excellent written and verbal communication skills. - Excellent teamwork skills – able to collaborate and build strong relationships with clients and internal teams. - Demonstrate enthusiasm, team spirit, strong work ethic and flexibility. - Ability to handle multiple urgent priority issues concurrently and prioritize conflicting demands without supervision. - Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility. - Ability to generate a sense of urgency and bring together appropriate teams. - Ability to understand and use current technology tools and have a very good knowledge of Microsoft Office (Word, Excel, etc.). - Experience with Microsoft SQL script. - Bilingual (French and English). - Advanced knowledge of English is required due to frequent interactions in English with external and internal parties. Benefits - Mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry. - Career progression and professional development opportunities as you develop expertise. - Build executive presence with client-facing presentations and demos. - Comprehensive customizable benefits package to suit your unique needs and lifestyle. - Paid vacation days & well-being days plus a well-being expense account to help maintain a better work/life balance. - Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan. - Generous mental health support account to cover the cost of therapy/counseling sessions.

Role Description TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Assurer le cycle complet de la gestion des lésions professionnelles pour différents clients. Poste 100% en télétravail (et possibilité de présence au bureau) TELUS Santé est déterminée à aider ses employés à atteindre leurs objectifs professionnels grâce aux possibilités de promotion et de mutation internes. Il est difficile d’améliorer ses résultats en santé et sécurité du travail si l’on ne dispose pas de suffisamment de ressources, d’expertise et de systèmes pour prévoir les risques auxquels on est exposé. TELUS Santé est le partenaire qui sait vous guider dans cet univers complexe grâce à : - Une équipe multidisciplinaire spécialisée dans la gestion des lésions professionnelles. - Des outils en ligne simples qui permettent de gérer les dossiers et les réclamations de manière stratégique et de garantir un retour au travail rapide et sécuritaire. Ce que vous ferez : - Assurer le cycle complet de la gestion des lésions professionnelles complexes pour vos clients à l’intérieur d’une équipe de travail matricielle; - Guider vos clients dans le processus d’amélioration continue visant la réduction de l’impact des lésions professionnelles sur leur performance organisationnelle et financière; - Conseiller vos clients dans les efforts de maintien du lien d’emploi et les accompagner lors des visites de postes dans le cadre de la réadaptation; - Établir en mode collaboratif avec les intervenants, les stratégies relatives à la gestion optimale des litiges y compris ceux traités par le Tribunal Administratif du Travail; - Contribuer à bonifier l’offre de services intégrés en proposant à vos clients des solutions permettant une meilleure prise en charge de la gestion de la SST (formations, expertises médicales, prévention, juridique, impartition, ergonomie, etc.). Qualifications - Détenir un Baccalauréat en gestion des ressources humaines / relations industrielles ou DEC dans un domaine lié à la fonction (juridique, administration, ressources humaines); - Détenir de 2 à 5 ans d'expérience en gestion des lésions professionnelles au Québec; - Connaître le processus d’ouverture et de suivi d’un dossier à la CNESST (administratif et médical) ainsi que les règles régissant l’assignation temporaire; - Démontrer de bonnes compétences en résolution de problèmes et en identification de solutions potentielles; - Posséder d’excellentes habiletés de communication verbale et de rédaction; - Avoir une bonne capacité d’analyse et de synthèse; - Avoir des aptitudes en informatique, des connaissances sur SharePoint, Microsoft Teams, Suite Office 365 ; - Être un joueur d’équipe qui favorise la collaboration; - Faire preuve d'autonomie et de capacité d'adaptation; - Avoir un sens de l’organisation développé afin de pouvoir gérer efficacement les priorités et les suivis. Company Description We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Role Description TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Il est difficile d’améliorer ses résultats en santé et sécurité du travail si l’on ne dispose pas de suffisamment de ressources, d’expertise et de systèmes pour prévoir les risques auxquels on est exposé. TELUS Santé est le partenaire qui sait vous guider dans cet univers complexe grâce à : - Un soutien opportun et spécialisé lié aux lésions professionnelles; - Des outils en ligne simples et analytique prédictive qui permettent de gérer les dossiers et les réclamations de manière stratégique et de garantir un retour au travail rapide et sécuritaire; - Des conseils en matière de prévention des risques pour éviter les incidents et les accidents; - Une gamme complète de formations et de consultations à l’intention des employés, des gestionnaires, des comités de santé et sécurité, des chefs syndicaux et autres afin de créer une culture de sécurité. Responsabilités : - Assurer le cycle complet de la gestion des lésions professionnelles complexes pour vos clients à l’intérieur d’une équipe de travail matricielle. - Guider vos clients dans le processus d’amélioration continue visant la réduction de l’impact des lésions professionnelles sur leur performance organisationnelle et financière. - Conseiller vos clients dans les efforts de maintien du lien d’emploi et les accompagner lors des visites de postes dans le cadre de la réadaptation. - Établir en mode collaboratif avec les intervenants, les stratégies relatives à la gestion optimale des litiges. - Contribuer à bonifier l’offre de services intégré en proposant à vos clients des solutions permettant une meilleure prise en charge de la gestion de la SST (formations, expertises médicales, prévention, juridique, impartition, ergonomie, etc.). Qualifications - Détenir un Baccalauréat en gestion des ressources humaines / relations industrielles ou DEC dans un domaine lié à la fonction (juridique, administration, ressource humaines) — un atout. - Détenir de 5 à 8 ans d'expérience en gestion des lésions professionnelles. - Maîtriser le processus d'ouverture et de suivi d'un dossier (administratif et médical) ainsi que les règles régissant l'assignation temporaire. - Démontrer de bonnes compétences en résolution de problèmes et en identification de solutions potentielles. - Posséder d'excellentes habiletés de communication verbale et de rédaction tant en français qu'en anglais — la maîtrise de l'anglais est un atout important. - Avoir une bonne capacité d'analyse et de synthèse. - Avoir des aptitudes en informatique, des connaissances sur SharePoint, Microsoft Teams, Suite Office 365 sont considérés comme un atout. - Démontrer des qualités de leadership reconnu(e)s, capable de guider et d'influencer positivement les membres de l'équipe. - Posséder une vision stratégique et la capacité à développer les talents au sein de l'équipe. - Être un joueur d'équipe qui favorise la collaboration. - Faire preuve d'autonomie et de capacité d'adaptation. - Avoir un sens de l'organisation développé afin de pouvoir gérer efficacement les priorités et les suivis. - Une connaissance intermédiaire de l'anglais est requise, car vous serez appelé(e) sur une base régulière à interagir en anglais avec des parties externes (par ex. clients, fournisseurs ou partenaires externes); à interagir en anglais avec des parties internes (par ex. collègues ou parties prenantes) dans le cadre des tâches liées à ce poste dont la portée est nationale. Benefits - We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. - We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. - TELUS is proud to foster an inclusive culture that embraces diversity. - We are committed to fair employment practices and all qualified applicants will receive consideration for employment. - We offer accommodation for applicants with disabilities, as required, during the recruitment process. Company Description In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.