Senior Associate, Commercial Solutions – Optimization
Location
United States
Posted
2 days ago
Salary
$70K - $85K / year
Seniority
Senior
Job Description
Senior Associate, Commercial Solutions – Optimization
Teladoc Health
• Analyze and improve Commercial Operations workflows and business processes to drive efficiency, consistency, and scalability. • Conduct process assessments, gap analyses, and root cause investigations to identify opportunities for improvement. • Document current and future state processes, workflows, SOPs, and governance procedures. • Support the development and maintenance of process governance frameworks across Commercial Operations. • Support the ongoing optimization and governance of GCRM (Salesforce) to improve adoption and user experience. • Partner with Technology, and Commercial Operations teams to define business requirements and support system enhancements. • Identify and address data quality issues through process improvements, governance controls, and stakeholder collaboration. • Contribute to development of operational reporting and dashboards to measure process effectiveness, data quality, and business outcomes. • Support the creation and maintenance of knowledge management resources, SharePoint sites, and team documentation.
Job Requirements
- Bachelor's degree in Business, Operations, Information Systems, or a related field.
- 2+ years of experience in Commercial Operations, Sales Operations, Business Analysis, Process Improvement, CRM Operations, or a related field.
- Working knowledge of Salesforce (GCRM) and experience supporting business processes within a CRM environment.
- Experience conducting process analysis, gap assessments, workflow documentation, or continuous improvement initiatives.
- Strong analytical and problem-solving skills with the ability to translate business needs into actionable recommendations.
- Experience working cross-functionally with business and technical stakeholders.
- Experience using reporting and data visualization tools such as Tableau, Power BI, or Salesforce reporting.
- Strong communication, organizational, and stakeholder management skills.
- Ability to work independently and effectively navigate ambiguous environments.
Benefits
- Flexible Vacation Policy intended for rest, relaxation, and personal time.
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
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