• Support the day-to-day administration of client benefit programs with a focus on Affordable Care Act (ACA) reporting, data integrity, client service, and process improvement • Partner with clients and internal teams to collect, review, prepare, and audit data for ACA reporting solutions • Respond to client questions and help ensure timely, accurate reporting outcomes • Prepare, validate, and organize client-provided data for import into ACA reporting technology • Manage multiple priorities and project deadlines, particularly during high-volume reporting periods

• Build relationships with top large utilities and with multi utilities. • Drive sales of water meters and related solutions to large water utilities. • Develop and maintain relationships up to C-level executives. • Drive sales of analytics and solutions (End-to-End and Connected sites) to wastewater business customers. • Prepare offers, lead negotiations, and close contracts. • Regularly engage with existing clients to expand business opportunities. • Identify and map key stakeholders within customer organizations (e.g., engineering, procurement, executive leadership). • Represent the company at trade fairs, industry events, and conferences. • Engage in industry discussions and position the company as a key partner. • Contribute to product and solution development based on customer needs and feedback.

Role Description The Senior Account Manager plays a critical role in driving client success by building solid, trusted partnerships and delivering strategic value across a portfolio of external payer clients within Optum’s Transplant Solutions. The Senior Account Manager is responsible for client satisfaction, retention, and growth through proactive relationship management, strategic guidance, and operational excellence. This role serves as the primary point of contact for payer clients, third party administrators, clinical management vendors, consultants, and internal partners, ensuring seamless delivery of Whole Health Solutions across products such as: - Transplant - Oncology - Kidney - Dialysis - Congenital heart disease - Ventricular assistive devices - Cell and gene therapy The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills. This role operates in a fast-paced, high-visibility client environment and requires the ability to quickly assume ownership of complex accounts with minimal oversight. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Qualifications - 5+ years of experience in medical health insurance setting (e.g., health plan, TPA, PBM, stop loss) including account management, relationship management, client implementation, or project management - 3+ years of experience owning/managing external client-facing relationships (executive, operational, clinical stakeholders) in a healthcare environment - 1+ years of demonstrated knowledge of healthcare benefits, benefit design, managed care programs, vendor networks, cost containment strategies, specialty healthcare solutions, or stop loss and reinsurance delivery - Experience serving as a primary contact for clients and partnering across internal teams to support client needs and deliver solutions - Advanced level of proficiency in Microsoft Word, Excel and PowerPoint - Proven solid understanding of health insurance ecosystem, including employer and payer perspectives, as well as related operations and infrastructure - Demonstrated written, verbal, and presentation skills through experience leading client-facing meetings, business reviews, operational reviews, educational sessions, and executive presentations with internal and external stakeholders Requirements - Drive client retention and identify opportunities for growth within existing accounts - Deliver insights, recommendations, and proactive strategies aligned to client goals - Oversee delivery of contracted services, ensuring performance meets or exceeds expectations - Partner cross-functionally with internal teams and external vendors to execute client initiatives - Provide education, guidance, and problem resolution across all applicable products - Lead issue resolution with urgency and accountability, ensuring positive client outcomes - Tailor communications to client needs, including industry updates, product enhancements, and performance insights - Act as a subject matter expert (SME) and trusted advisor on Optum Transplant Solutions product portfolio Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• You are responsible for a portfolio of strategic key accounts and distribution partners — with clear revenue and growth targets that you actively manage and report on. • You independently lead annual reviews, pricing and terms negotiations, and commercial agreements — engaging at eye level with decision-makers on the customer side. • You purposefully expand international sales: you identify new distribution partners, develop market entry strategies, and support onboarding and the establishment of new country accounts. • You work data-driven: CRM data, forecasts, and pipeline tracking are instruments for control, not bureaucratic chores. • You represent Stapelstein® at relevant trade shows, partner events, and industry meetings — and make the time to be present in person where it matters. • You proactively identify which accounts have the potential to become true strategic partnerships — and develop them accordingly.