Honeywell

• Develop and maintain embedded software tailored to customer requirements. • Collaborate with customers, third party software teams and internal teams to define system specifications and ensure software compatibility. • Work remotely on customer computers to implement, test, and debug embedded software solutions. • Ensure timely delivery of software projects while maintaining high quality standards. • Provide technical support and troubleshooting assistance to customers during software deployment. • This position may require occasional international travel (up to 10%); typically, individual trips of short duration (3-5 days).

• Provide first-line technical support to partners across phone and non-phone channels. • Resolve common product or configuration issues by following standard operating procedures and leveraging internal tools. • Support ticket creators responsible for end customer’s security solution design, implementation, configuration, operation, and maintenance. • Handle inbound cases through phone, email, and other options via ticketing system with minimum backlog and timely follow-ups. • Resolve straightforward technical problems using established communication processes and escalation workflows. • Hold to defined workflows and instructions provided by TSG leadership and senior personnel. • Focus on collaboration and continuous learning with clear paths for advancement through training and performance.

• Provide first-line technical support to partners (VARs) across phone and non-phone channels • Resolving common product or configuration issues by following standard operating procedures • Supporting ticket creators responsible for designing, implementing, configuring, operating, and maintaining end customer’s security solution • Collaborating with TSG leadership and other senior personnel

• Provide first-line technical support to partners (VARs) across phone and non-phone channels. • Resolve common product or configuration issues by following standard operating procedures. • Support ticket creators responsible for designing, implementing, configuring, operating, and maintaining the end customer’s security solution. • Report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote work schedule.

• Provide technical support via phone and email.  • Troubleshoot hardware, software, and system-level issues for hospitality products  • Assist customers and administrators with product operation and configuration  • Read and interpret wiring diagrams, including AC/DC conversion and grounding  • De-escalate customer concerns with professionalism and empathy  • Accurately document cases, determine resolution, and process replacement orders  • Meet call quality, productivity, and customer satisfaction goals  • Learn and support new technologies as products evolve

• Work independently or with Account Managers/Executives, when project opportunities are identified, to develop projects for revamping existing refining or petrochemical assets, or the pursuit of new unit builds • Provide input for the development of customer account plans jointly with Account Managers/Executives • Forecast project demand and revenue from assigned accounts • Deliver budgeted bookings and target margins • Once project opportunity is identified, lead project opportunities through the entire sales cycle: clarify bid, develop sales strategy, enroll and align sales support, submit proposals, and close deals • Work with order management team, production planning, catalyst/adsorbent manufacturing, and service to deliver, and service, the project • Capture the entire sales cycle in SalesForce.com through leads management, opportunities forecast, trip reports, call logs, strategy in blue sheets, and win-loss reports • Support Marketing and Technology functions by providing market intelligence and win/loss reports in a timely fashion • As appropriate, work with the business and sales support to develop suitable sales collateral to be used in proposals and customer clarification meetings

• Accountable for developing equipment opportunities with UOP’s existing base of clients (both end-users and EPC contractors) and ‘new to UOP’ clients • Driving growth in equipment sales within the N America region through a rigorous cadence with Account Manager and Project sellers • Coordinating with appropriate Account Managers/Executives and the EPC Liaison in the CSO Organization and with sales support to ensure sales success • Providing suitable input for development of technical proposals • Developing, managing, and negotiating all commercial agreements related to the equipment sale

• Provide technical sales support within assigned geography by calling on Value Added Resellers (VARs), End Users and A&E consultants, often partnering with a Regional Sales Manager • Present complex access control/security product demonstrations • Team technical expert RFP responses and technical specifications • Present highly technical product information through training to customers, end users, prospective new customers, and at trade shows, conferences, or other public events • Support and troubleshoot technical system design process, system implementation, system issues, failures, or needed corrections • Trade show set-up demonstrations • 75% travel. • Physically able to carry 40 lbs

• Provide technical sales support within assigned geography by calling on Value Added Resellers (VARs), End Users and A&E consultants, often partnering with a Regional Sales Manager. • Present complex access control/security product demonstrations. • Team technical expert RFP responses and technical specifications. • Present highly technical product information through training to customers, end users, prospective new customers, and at trade shows, conferences, or other public events. • Support and troubleshoot technical system design process, system implementation, system issues, failures, or needed corrections. • Trade show set-up demonstrations. • 75% travel. • Physically able to carry 40 lbs.

• Provide technical sales support within assigned geography by calling on Value Added Resellers (VARs), End Users and A&E consultants, often partnering with a Regional Sales Manager • Present complex access control/security product demonstrations • Team technical expert RFP responses and technical specifications • Present highly technical product information through training to customers, end users, prospective new customers, and at trade shows, conferences, or other public events • Support and troubleshoot technical system design process, system implementation, system issues, failures, or needed corrections • Trade show set-up demonstrations • 75% travel • Physically able to carry 40 lbs