Role Description The Senior Account Manager plays a critical role in driving client success by building solid, trusted partnerships and delivering strategic value across a portfolio of external payer clients within Optum’s Transplant Solutions. The Senior Account Manager is responsible for client satisfaction, retention, and growth through proactive relationship management, strategic guidance, and operational excellence. This role serves as the primary point of contact for payer clients, third party administrators, clinical management vendors, consultants, and internal partners, ensuring seamless delivery of Whole Health Solutions across products such as: - Transplant - Oncology - Kidney - Dialysis - Congenital heart disease - Ventricular assistive devices - Cell and gene therapy The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills. This role operates in a fast-paced, high-visibility client environment and requires the ability to quickly assume ownership of complex accounts with minimal oversight. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Qualifications - 5+ years of experience in medical health insurance setting (e.g., health plan, TPA, PBM, stop loss) including account management, relationship management, client implementation, or project management - 3+ years of experience owning/managing external client-facing relationships (executive, operational, clinical stakeholders) in a healthcare environment - 1+ years of demonstrated knowledge of healthcare benefits, benefit design, managed care programs, vendor networks, cost containment strategies, specialty healthcare solutions, or stop loss and reinsurance delivery - Experience serving as a primary contact for clients and partnering across internal teams to support client needs and deliver solutions - Advanced level of proficiency in Microsoft Word, Excel and PowerPoint - Proven solid understanding of health insurance ecosystem, including employer and payer perspectives, as well as related operations and infrastructure - Demonstrated written, verbal, and presentation skills through experience leading client-facing meetings, business reviews, operational reviews, educational sessions, and executive presentations with internal and external stakeholders Requirements - Drive client retention and identify opportunities for growth within existing accounts - Deliver insights, recommendations, and proactive strategies aligned to client goals - Oversee delivery of contracted services, ensuring performance meets or exceeds expectations - Partner cross-functionally with internal teams and external vendors to execute client initiatives - Provide education, guidance, and problem resolution across all applicable products - Lead issue resolution with urgency and accountability, ensuring positive client outcomes - Tailor communications to client needs, including industry updates, product enhancements, and performance insights - Act as a subject matter expert (SME) and trusted advisor on Optum Transplant Solutions product portfolio Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• You are responsible for a portfolio of strategic key accounts and distribution partners — with clear revenue and growth targets that you actively manage and report on. • You independently lead annual reviews, pricing and terms negotiations, and commercial agreements — engaging at eye level with decision-makers on the customer side. • You purposefully expand international sales: you identify new distribution partners, develop market entry strategies, and support onboarding and the establishment of new country accounts. • You work data-driven: CRM data, forecasts, and pipeline tracking are instruments for control, not bureaucratic chores. • You represent Stapelstein® at relevant trade shows, partner events, and industry meetings — and make the time to be present in person where it matters. • You proactively identify which accounts have the potential to become true strategic partnerships — and develop them accordingly.

• You will manage and grow our SMB partner network — with the goal of systematically increasing partner quality, sell-through and satisfaction. • You will build scalable account management processes — through automation, AI-supported tools and smart segmentation that turn volume into genuine quality. • You will identify which SMB accounts have strategic potential — and specifically develop those partners that are ready to become key accounts. • You will coordinate merchant communication and sales campaigns in close alignment with the marketing team — ensuring the right actions reach the right partner groups. • You will onboard new SMB partners — from the initial inquiry to the signed partner agreement. • You will work closely with Sales Operations — to ensure clean CRM data, smooth processes and a support structure that scales with the network. • You will actively measure your performance: revenue vs. target, portfolio growth, partner activity, conversion — and derive concrete measures from these metrics.

Role Description Du baust unser Geschäft mit Lebensmittelherstellern in Europa aus: Von der Lead-Generierung über die technische Qualifizierung bis zum vertraglich abgesicherten, wiederkehrenden Volumen. Du übernimmst Verantwortung für Verkaufsziele, baust langfristige Kundenbeziehungen auf und trägst zum Aufbau des Commercial Teams bei. - Key Accounts über den gesamten Verkaufszyklus betreuen: Pipeline, Qualifizierung, Produktentwicklung, Verhandlung, Abschluss, Launch und Wiederkauf. - Entwicklungsprojekte initiieren und begleiten: Testläufe mit Kunden abstimmen, klare KPIs definieren, sauberes Follow-up sicherstellen. - Stakeholder überzeugen und mitnehmen: R&D, Produktion und Einkauf beim Kunden ansprechen und Rollouts vorantreiben. - Technische Anforderungen verstehen: Kundenseitige Produktions- und Entwicklungsanforderungen aufnehmen, pragmatische Lösungen erarbeiten und Entscheidungen beschleunigen. - Intern vernetzen: Enge Zusammenarbeit mit unserer internen Entwicklung und unserem Produktionspartner in Süddeutschland für NPD, Optimierungen und schnelle Umsetzung beim Kunden. - Priorisieren, was zählt: Fokus auf Accounts mit dem grössten Volumen und dem klarsten strategischen Fit. - Startup-Alltag mitgestalten: hands-on, schnell, eigenverantwortlich. Du baust Prozesse mit auf, während wir wachsen. Qualifications - 4-8 Jahre Erfahrung im B2B-Vertrieb von Lebensmittelzutaten oder innovativen Rohstoffen, idealerweise mit Herstellern aus den Bereichen Backwaren, Snacks, Cerealien, Fleischersatz oder ähnlichen Kategorien. - Nachweisbare Erfolge im Key Account Management oder Sales: Du hast Entwicklungsprojekte in Umsatz und wiederkehrendes Volume übergeführt. - Technisches Verständnis: Du kennst die Anforderungen industrieller Lebensmittelproduktion und kannst mit R&D und Produktion auf Augenhöhe sprechen. Ein Hintergrund in der Produktentwicklung, der in den Vertrieb gewechselt hat, ist ein klares Plus. - Erfahrung mit Neuproduktentwicklungen und Testläufen beim Kunden: vom ersten Labortest bis zum Industrierollout. - Sprachen: Deutsch auf Muttersprachniveau, Englisch verhandlungssicher; weitere Sprachen sind ein Plus. - Selbständige, strukturierte Arbeitsweise mit kommerziellem Verantwortungsbewusstsein. Benefits - Rolle mit Ownership und kurzen Entscheidungswegen durch direkte Zusammenarbeit mit dem Commercial Leadership. - Du baust neue Märkte auf statt nur Bestandsumsätze zu verwalten. - Leitende Funktion beim Ausbau unseres Commercial Teams. - Wettbewerbsfähiges Grundgehalt + Umsatzbeteiligung basierend auf deinen Verkaufszahlen. - Firmenwagen, Laptop und Reiseplanung für den optimalen Fokus auf das Verkaufen.