Ready for Your Next Big Career Move in Insurance? Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting remote based opportunity for you to become part of the UK’s largest independent insurance broker. As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure What You’ll Be Doing You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you. What We’re Looking For We’re open to diverse backgrounds, but here are a few essentials: - Insurance industry experience would be ideal. - A positive, proactive attitude and a drive to deliver the best client experience. - Curiosity and a willingness to learn—we’ll support you with qualifications like CICM or Apprenticeships - Confidence in communication, both over the phone and face-to-face. - A collaborative spirit and the resilience to adapt in a fast-paced environment. - Integrity and honesty—essential in our regulated industry and valued in our culture. What You’ll Get in Return We care about our people and their wellbeing. Here’s a snapshot of the benefits: - 26 days holiday plus bank holidays - Career progression opportunities across our group - Professional qualifications to boost your career - Pension scheme for your future - 24/7 wellbeing support - Paid volunteering day to give back to your community - Spotlight Awards to celebrate our brightest stars Ready to take the next step? Apply today and one of our team members will be in touch. #AIB #LI-EM1 IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page

• Onboard new clients or patients and ensure a smooth, seamless transition into services • Serve as the primary point of contact for assigned accounts, maintaining high-touch communication • Build long-term client relationships through regular check-ins, performance reviews, and proactive support • Identify upsell and cross-sell opportunities within existing accounts to maximize client value • Conduct consultative sales calls, virtual demos, and service consultations tailored to client needs • Manage a full-cycle sales pipeline—from prospecting and qualification to close and handoff • Maintain accurate records of activities, pipeline status, and client information in CRM platforms (e.g., HubSpot, Salesforce) • Collaborate with marketing to improve lead quality and messaging while staying informed on market trends and client needs

• Develop innovative sales strategies to optimize Kroff Chemical’s growing position in targeted markets • Foster and nurture meaningful relationships with customers through a solution-driven, high-value sales and service • Build your own block of business through new customer acquisition and provide service and maintenance of existing customers within your target region. To do this, you must: Prospect new customers, opportunities and markets by generating leads, cold calling, researching organizations, and developing personal marketing efforts • Increase the value of current customers • Develop and present quotes and proposals for customers • Meet or exceed sales goals • Negotiate all contracts and pricing quotes with current and prospective customers • Work closely with technical staff and R&D to determine unique solutions for each customer • Analyze market/industry trends to determine new growth sectors or changes in current customer base • Be highly professional in communication, conduct and in every aspect of how you represent yourself and Kroff Chemical to the rest of the world • Become part of a culture that values your unique talents and respects your expertise, while becoming a member of a collaborative team that is driven toward the success of all its members

• Manage Relationships: Strengthen ties with partners and advertisers through regular communication. • Build strong rapport with partners and advertisers, becoming a trusted point of contact. • Communicate client feedback to stakeholders and act as a client advocate. • Lead Campaign Launches: Oversee planning, execution, and provide optimization recommendations (proactively and on a cadenced basis). • Plan and execute campaigns, providing optimization recommendations. • Primary Contact for Operations: Coordinate internal account operations and technical integrations. • Work with Ad Ops to ensure effective campaign delivery and resolve technical issues. • Educate on Advertising: Conduct training sessions, office-hours, and provide resources. • Educate advertisers on product knowledge to improve their campaigns. • Act as the technical subject matter expert (SME) for advertising best practices. • Consult on Media Plans: Advise on media plans to meet objectives and develop tailored strategies. • Develop KPI-driven recommendations and inform future strategies. • Track Key Data: Maintain accurate reporting and processes; create standardized processes (e.g., templates, reports, media planning). • Analyze performance data and develop KPI-driven recommendations. • Identify Upsell Opportunities: Pitch upsell opportunities to clients. Create, own, and track pitches and results driven. • Lead Meetings and Calls: Lead meetings and calls (alongside Partner Manager) for data review, optimizations, and recommendations (e.g., office hours, QBRs, client meetings, internal HBRs). • Drive Improvement: Enhance processes and strategies for better performance and efficiency. • Demonstrate accountability and execute deliverables in a timely manner. • Strategic Thinking: Align strategies and objectives, scale outreach. • Proactively fulfill tasks and communicate as needed. • Technical Knowledge: Conduct QA for integrations like Pixel and CAPI. Ability to quickly diagnose/troubleshoot low-level blockers. • Troubleshoot technical issues and offer solutions independently. • Flexibility: Ability to work across multiple time zones. This is a requirement. Support international teams and meetings outside of standard working hours.