MarketStar

• Proactively engage Dropbox trial users through phone, email, and digital channels to provide a personalized, high-touch customer experience throughout the trial lifecycle. • Drive trial-to-paid conversion by understanding customer goals, identifying use cases, addressing objections, and guiding customers toward the best Dropbox solution for their business. • Build relationships with trial customers by providing consultative support, answering product questions, and removing barriers to adoption. • Partner closely with Sales to identify high-potential trial accounts, coordinate engagement strategies, and accelerate purchase decisions. • Monitor trial engagement signals and prioritize outreach based on customer activity and likelihood to convert. • Share customer insights and feedback with cross-functional teams to improve the trial experience and increase overall conversion rates. • Consistently achieve trial conversion, customer engagement, and productivity goals while delivering an exceptional customer experience. • Constantly strive to improve, proactively seeking coaching and guidance from peers and managers. • Execute sales campaigns using various tactics including calling and emailing existing client customers. • Leverage CRM and sales engagement tools (Salesforce, Outreach) to document customer interactions, maintain accurate pipeline data, and ensure timely follow-up. • Adhere to daily, weekly, and monthly KPIs, maintaining high energy and flexibility in a fast-paced, constantly evolving team environment. • Expertly serve as a product and service advocate for the client, building interest and awareness of the value proposition and assessing mutual fit. • Learn quickly and maintain current, comprehensive knowledge of client’s products and services. • Utilize tech platforms effectively: Outreach, Salesforce, Power BI, Slack, Calendar, Gmail, and Outlook. • Other duties as assigned.

• Serve as the primary owner and subject matter expert for leave of absence and workplace accommodation programs. • Administer end-to-end leave of absence and accommodation processes, including FMLA, military leave, medical leave, short-term disability, long-term disability, medical leave, and other applicable federal, state, local, or company-sponsored leave programs. • Serve as the main point of contact for employees, managers, HR teams, and other internal stakeholders regarding leave procedures, workplace accommodations, documentation requirements, timelines, eligibility, rights, responsibilities, and applicable compliance standards. • Partner with managers and HR Business Partners to assess essential job functions, operational impact, temporary restrictions, return-to-work needs, accommodation effectiveness, and any potential undue hardship considerations. • Provide timely, clear, and empathetic communication to employees throughout the leave and accommodation process, including required notices, documentation expectations, deadlines, approval status, extensions, return-to-work requirements, and next steps. • Maintain accurate, complete, and confidential case records, documentation, approvals, communications, and supporting materials in applicable HR systems and case management tools. • Monitor open leave and accommodation cases to ensure timely follow-up, proactive compliance with required deadlines, appropriate escalation of risk, and consistent employee experience. • Analyze leave and accommodation trends, case volume, timelines, outcomes, and recurring issues to identify process improvements, training needs, and risk mitigation opportunities. • Stay current on changes to federal, state, and local leave and accommodation laws and recommend updates to policies, procedures, communications, and practices as needed. • Other duties as assigned.

Role Description MarketStar is looking for a Leave of Absence and Accommodation Specialist to join our People Success team. In this position, you will serve as the company’s dedicated subject matter expert and primary owner for employee leave of absence programs and workplace accommodation processes across the United States. This role requires a comprehensive understanding of all applicable leave and accommodation laws across the United States including FMLA, PWFA, ADA and any applicable state leave laws. You will ensure that leave and accommodation processes are executed accurately and in compliance with company policies and employment laws, while also serving as a trusted resource to key stakeholder questions and needs. With a strong focus on service and collaboration, the Leave of Absence and Accommodation Specialist will help create a consistent, positive employee experience and support the day-to-day operations of the broader HR team. The successful candidate will bring strong technical knowledge, sound judgment, case management discipline, and the ability to independently operate a complex leave and accommodation function while balancing employee experience, business continuity, legal compliance, and operational needs. Location: UT - Remote What Will You Do? - Serve as the primary owner and subject matter expert for leave of absence and workplace accommodation programs. - Administer end-to-end leave of absence and accommodation processes, including FMLA, military leave, medical leave, short-term disability, long-term disability, medical leave, and other applicable federal, state, local, or company-sponsored leave programs. - Serve as the main point of contact for employees, managers, HR teams, and other internal stakeholders regarding leave procedures, workplace accommodations, documentation requirements, timelines, eligibility, rights, responsibilities, and applicable compliance standards. - Partner with managers and HR Business Partners to assess essential job functions, operational impact, temporary restrictions, return-to-work needs, accommodation effectiveness, and any potential undue hardship considerations. - Provide timely, clear, and empathetic communication to employees throughout the leave and accommodation process, including required notices, documentation expectations, deadlines, approval status, extensions, return-to-work requirements, and next steps. - Maintain accurate, complete, and confidential case records, documentation, approvals, communications, and supporting materials in applicable HR systems and case management tools. - Monitor open leave and accommodation cases to ensure timely follow-up, proactive compliance with required deadlines, appropriate escalation of risk, and consistent employee experience. - Analyze leave and accommodation trends, case volume, timelines, outcomes, and recurring issues to identify process improvements, training needs, and risk mitigation opportunities. - Stay current on changes to federal, state, and local leave and accommodation laws and recommend updates to policies, procedures, communications, and practices as needed. - Other duties as assigned. Qualifications - 4+ years of progressive experience administering leave of absence, and workplace accommodation programs; experience independently owning an end-to-end leave and ADA accommodation function strongly preferred. - Comprehensive working knowledge of FMLA, USERRA, PWFA, short-term disability, long-term disability, state leave laws, and employment compliance requirements. - Demonstrated experience managing the ADA interactive process, including medical documentation review, essential functions analysis, accommodation evaluation, implementation support, and case documentation. - Demonstrated ability to coach and educate employees and managers on policy requirements, process expectations, documentation needs, and compliance obligations. - Strong consultative and proactive partnership approach, with the ability to balance employee needs, business operations, legal compliance, and company policy. - Excellent written and verbal communication skills, including the ability to draft clear employee communications, manager guidance, case summaries, and documentation. - Experience using HRIS, case management, benefits, or leave administration systems; Workday experience preferred. - Analytical mindset with proficiency in Excel or other tools for reporting, tracking, and identifying leave and accommodation trends. - Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent experience will also be considered. - Experience supporting multi-state U.S. employee populations preferred. Benefits - Structured learning and career development programs - Mental health program - Generous Paid Time Off policy - Paid medical leave - Child/Dependent care reimbursement - Education reimbursement - 401k match, hardship loan program, access to financial wellness advisor - Comprehensive healthcare coverage including medical, dental, and vision

Role Description MarketStar is looking for an Inside Sales Representative to support our Dropbox team. This team drives revenue growth for Dropbox across a dedicated book of trials and prospective Small-to-Midsize Business (SMB) clients. Your role is to translate client objectives into high-impact strategies on the Dropbox platform while consistently meeting revenue goals. The Inside Sales Representative will be the customer’s primary point of contact while taking a qualified lead or trial user to a closed sale. This is a perfect opportunity for anyone looking to expand their career in technology sales, up-level their experience into new technology, and be challenged with an exciting and emerging product space. Location: Utah (Remote) What Will You Do? - Proactively engage Dropbox trial users through phone, email, and digital channels to provide a personalized, high-touch customer experience throughout the trial lifecycle. - Drive trial-to-paid conversion by understanding customer goals, identifying use cases, addressing objections, and guiding customers toward the best Dropbox solution for their business. - Build relationships with trial customers by providing consultative support, answering product questions, and removing barriers to adoption. - Partner closely with Sales to identify high-potential trial accounts, coordinate engagement strategies, and accelerate purchase decisions. - Monitor trial engagement signals and prioritize outreach based on customer activity and likelihood to convert. - Share customer insights and feedback with cross-functional teams to improve the trial experience and increase overall conversion rates. - Consistently achieve trial conversion, customer engagement, and productivity goals while delivering an exceptional customer experience. - Constantly strive to improve, proactively seeking coaching and guidance from peers and managers. - Execute sales campaigns using various tactics including calling and emailing existing client customers. - Leverage CRM and sales engagement tools (Salesforce, Outreach) to document customer interactions, maintain accurate pipeline data, and ensure timely follow-up. - Adhere to daily, weekly, and monthly KPIs, maintaining high energy and flexibility in a fast-paced, constantly evolving team environment. - Expertly serve as a product and service advocate for the client, building interest and awareness of the value proposition and assessing mutual fit. - Learn quickly and maintain current, comprehensive knowledge of client’s products and services. - Utilize tech platforms effectively: Outreach, Salesforce, Power BI, Slack, Calendar, Gmail, and Outlook. - Other duties as assigned. Qualifications - Minimum one year of B2B inside sales experience; some direct sales or trial conversion experience preferred. - Solid understanding of cloud-based technology and tools, with a passion for the customer and customer experience. - Prior experience nurturing leads, profiling customers, or managing a trial lifecycle to identify sales opportunities. - Prior experience responding to customer requests for sales and service ensuring delivery of an exceptional customer experience by responding in a prompt, professional, and friendly manner. - High confidence and ability to quickly build trust within the first call, using strong soft skills to drive impact on the spot. - Strong organization and time management coupled with the ability to multitask, prioritize high-potential leads, and work under pressure. - Excellent verbal and written communication skills with a professional telephone presence. - Intermediate skills navigating tech platforms, including Salesforce.com, Outreach, Gmail, and other sales tech stack tools. - High attention to detail and follow-through. - Ability to take scheduled calls as needed. Benefits - Structured learning and career development programs - Mental health program - Generous Paid Time Off policy - Paid medical leave - Child/Dependent care reimbursement - Education reimbursement - 401k match, hardship loan program, access to financial wellness advisor - Comprehensive healthcare coverage including medical, dental, and vision Compensation The hourly pay range for this position is $19.23. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. Equal Employment Opportunity MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

Role Description MarketStar is seeking an entrepreneurial and results-driven Channel Account Manager (CAM) to be the strategic face of our partner program, responsible for driving awareness, enablement, pipeline, and significant revenue growth through our most influential reseller partners. This role will represent our leading-edge Platforms & Devices portfolio, acting as a crucial link between our internal teams and the partner ecosystem. Location: Austin, US - Remote What Will You Do? - Own strategic engagement with a portfolio of assigned, high-value National Solution Providers and Value-Added Resellers (VARs) (e.g., CDW, Insight, SHI, and other key DMR contacts). - Develop and maintain strong, multi-level relationships within assigned partner accounts, from frontline account executives and sales managers to senior leadership plus OEMs and internal stakeholders. - Meet and exceed quarterly and annual channel revenue targets for your assigned partner accounts by actively creating and managing the joint sales pipeline and forecast. - Actively manage the sales pipeline with partners, ensuring alignment with internal forecasting processes and providing accurate and timely reports on partner performance and business trends. - Create and execute comprehensive Joint Annual and Quarterly Business Plans (JBPs) with partners, outlining clear strategies for pipeline generation, sales growth, and market share expansion. - Proactively identify and capitalize on new sales opportunities within partner accounts, translating strategic plans into tangible revenue growth. - Develop and launch channel-specific Go-to-Market (GTM) programs, promotions, and marketing campaigns in collaboration with internal sales, marketing, and operations teams to drive demand for our technical solutions. - Provide frontline sales support by fielding product/solution questions, providing pricing, and supporting customer sales calls alongside the partner's account managers. - Act as the subject matter expert for our product portfolio, clearly translating the client's value proposition and key differentiators. - Design and deliver compelling training and enablement programs to educate partner sales teams and capture mindshare. - Empower and energize partner sales teams to actively sell our products, fostering a competitive drive and a focus on pipeline generation. - Serve as the primary advocate for your partners within the organization, representing their needs and providing actionable market feedback. - Other applicable duties as assigned. Qualifications - Bachelor's degree or equivalent practical experience. - Demonstrated success in Channel Sales, Partner Management, or Reseller Account Management within the B2B technology industry (Browser management, SaaS, hardware, or enterprise software). - Experience managing and building relationships with large National Solution Providers or Value-Added Resellers (VARs). - Proven track record of exceeding sales quotas in a partner-led sales environment. - Demonstrated history of consistently exceeding sales targets and driving significant revenue growth in previous roles. - Engaging presentation and training skills, with the ability to influence and build consensus at all organizational levels. - Highly motivated by sales success with a strong competitive drive to win. - Strong channel sales experience, specifically within the browser, hardware, virtualization, education, or enterprise software sectors. - Direct experience and established relationships with key stakeholders at VARs, CDW, Insight, CNXN and/or SHI. - Deep understanding of the enterprise IT sales cycle, procurement processes, and the critical role of the channel. - Strong analytical skills, with the ability to use data to build a business case and drive strategic decisions. - A track record of identifying and closing complex deals through channel partners. - Other applicable criteria. Benefits - Structured learning and career development programs. - Mental health program. - Generous Paid Time Off policy. - Paid medical leave. - Child/Dependent care reimbursement. - Education reimbursement. - 401k match, hardship loan program, access to financial wellness advisor. - Comprehensive healthcare coverage including medical, dental, and vision. - Compensation Range: $70,000.00 - $80,000.00 USD. - This pay structure may also include a variable bonus component of $10,000.00 USD annually.

• Provide answers to client and server related pre-sales technical questions for VAR(s) account managers and customers • Onsite visits to assigned VAR’s as designated by AMD to develop and grow relationships • Encourage VAR sales reps / account managers to quote client and server products more frequently • Own and manage a Pipeline of client and server opportunities within the VAR accounts that identifies revenue and strategic markets and/or customers • Follow up on AMD client and server bid opportunities with VAR’s • Deliver AMD revenue targets on a monthly, quarterly, and annual basis • Leverage AMD partner resources to maximize close percentage • Promote the use of VAR partner tools that may include but is not limited to online training, bid desk, trade-in programs, value-add promotions and other sales incentive programs • Provide regular feedback to as issue(s) arise on the effectiveness of the tools • Participate in co-selling and sponsored engagements i.e., floor days, tabletops, and events *(if applicable and allowed by all necessary parties) • Acquire and analyze monthly, quarterly, and yearly reporting to recognize areas of strength and opportunities for growth and deliver a trend analysis monthly • Other duties as assigned

• Drive inventory optimization with distribution — stocking levels, sell-through visibility, aging/excess management, and demand alignment so the right product is in the right place without tying up working capital. • Run point on deal desk operations: deal registration, quoting accuracy and turnaround, pricing approvals, and the workflows that connect sales teams, distribution and resellers. • Remove friction and shorten cycle times. • Continuously audit how inventory, registration, and quoting actually work in practice — then redesign the steps that slow things down or create errors. • Treat every recurring problem as a process to fix, not a fire to fight. • Build a genuinely mutually beneficial relationship with distribution — joint planning, shared goals, and a clear value exchange that makes this vendor a priority line in their portfolio. • Carry direct ownership of key distribution performance metrics and report against them with a high-level business lens.

Role Description The Distribution Partner Manager owns the day-to-day and long-term health of distribution relationships for an innovative video conferencing manufacturer. This is a hands-on, proactive role for someone who can move quickly across three fronts at once: - Keeping operations running clean - Optimizing the administrative machinery behind deals and special pricing from quoted through fulfilled - Developing the distributor into a strategic growth engine Success means a measurably more efficient, more profitable, and more committed distribution partner. Location: US - Remote What Will You Do? - Drive inventory optimization with distribution — stocking levels, sell-through visibility, aging/excess management, and demand alignment so the right product is in the right place without tying up working capital. - Run point on deal desk operations: deal registration, quoting accuracy and turnaround, pricing approvals, and the workflows that connect sales teams, distribution, and resellers. Remove friction and shorten cycle times. - Continuously audit how inventory, registration, and quoting actually work in practice — then redesign the steps that slow things down or create errors. Treat every recurring problem as a process to fix, not a fire to fight. - Build a genuinely mutually beneficial relationship with distribution — joint planning, shared goals, and a clear value exchange that makes this vendor a priority line in their portfolio. This is a partnership where both businesses win by driving success for each other. - Carry direct ownership of key distribution performance metrics and report against them with a high-level business lens. Qualifications - A strong bias for action and a genuine sense of urgency; you push things forward rather than wait for them. - Distribution or two-tier channel experience (inventory, deal desk, quoting, registration). - The ability to zoom out to the business picture while still executing the operational details. - Relationship-building instincts and the discipline to be accountable for hard numbers. - Comfort balancing operational, administrative, and strategic work in the same week without dropping any of them. - Strong communication, concise updates for internal and external stakeholders with actionable follow-through comes naturally in your work style. Benefits - Structured learning and career development programs - Mental health program - Generous Paid Time Off policy - Paid medical leave - Child/Dependent care reimbursement - Education reimbursement - 401k match, hardship loan program, access to financial wellness advisor - Comprehensive healthcare coverage including medical, dental, and vision Compensation Compensation Range: $85,000.00 - $95,000 USD The salary for this position is $85,000.00 USD annually. This pay structure may also include a variable bonus component of $10,000.00 USD annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. Equal Employment Opportunity MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

Inbound Sales Development Representative locations MarketStar HQ - Ogden, UT - Hybrid time type Full time job requisition id R21578 About the Sales Development Representative: MarketStar is looking for a Inbound Sales Development Representative (SDR) to support our newest client. Your role as an Inbound SDR will be to engage with prospects, help them understand the value of the platform, and move them forward in the sales process by providing qualified leads to internal sales teams. As the first point of contact, you will play a key role in building the brand, creating a great first impression, and building momentum for Inside Sales Reps and the company. Location: Ogden, Utah Hybrid What will you do? - Convert warm leads into appointments while creating a great experience for our customers - Outreach to new prospects to initiate the sales process and build excitement around the product and the brand - Successfully meet daily, weekly and monthly KPIs to achieve established sales goals and objectives - Respond to incoming customer inquiries via chat - Manage contact info, schedules, calendaring, and communication - Maintain SalesForce hygeine while optimizing processes - Advocate for the client building interest and awareness of client’s value proposition and assess mutual fit - Continuous learning to maintain a current, comprehensive knowledge of client’s products and services - Other applicable duties as assigned What Will You Need to Succeed? - Experience in Business Development or Sales (SaaS experience preferrable). - Fluent in English (Read, Write & Speak) - Strong sales aptitude skills, solutions oriented with a passion for the customer and the customer experience - High confidence and ability to quickly build trust within the first call, with strong soft skills to drive impact on the spot - Exceptional listening skills combined with the ability to synthesize information - Strong organization and time management coupled with the ability to multitask and work under pressure - High attention to details and follow-through - Excellent written and verbal communication - Salesforce, SalesLoft, Outreach.IO and other sales tech stack experience preferred What We Offer:  In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:  - Structured learning and career development programs - Mental health program - Generous Paid Time Off policy  - Paid medical leave - Child/Dependent care reimbursement  - Education reimbursement - 401k match, hardship loan program, access to financial wellness advisor - Comprehensive healthcare coverage including medical, dental, and vision  US Hourly: Compensation Range: $40,000 - $43,000  USD The hourly pay for this position is between $19.23. This pay structure may also include a variable bonus component of $5,000 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor • Leverage this knowledge to expertly guide and recommend customers adopt workflows that maximize value, efficiency, and ROI for their businesses • Protect Gross Retention Revenue (GRR) to target by proactively identifying at-risk accounts, executing effective mitigation strategies, and preventing contract churn or downgrades • Secure multi-year agreements and achieve upsell and cross-sell targets by effectively demonstrating the value of Asana to customers • Maintain a high standard of CRM hygiene and data integrity by accurately logging customer interactions, updating contact details, and managing real-time renewal pipelines to ensure precise forecasting • Create and edit quotes and contracts while effectively and professionally communicating with customers and internal cross-functional teams to get renewal contracts successfully finalized • Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time renewals • Conduct and lead impactful calls and online meetings with customer accounts that drive retention, growth, and adoption of the product across diverse customer segments • Collaborate with cross-functional teams to tailor conversations that align with account objectives and drive meaningful customer outcomes • Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during conversations (including product tier upgrades and increasing the number of seats on their plan) • Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management