• Serve as the primary system administrator and SME for Airbase, Navan, NetSuite, and other SaaS business applications • Lead system configuration, workflow design, approval management, and ongoing optimization • Own user lifecycle management, access controls, and audit readiness • Monitor platform performance, integrations, scheduled jobs, and error queues • Resolve Tier 2/3 issues and coordinate escalations with vendors as needed • Partner with Finance, Accounting, Procurement, and Operations to improve processes and adoption • Support and troubleshoot integrations (APIs, middleware, native connectors) • Maintain data quality through audits, reconciliations, and governance standards • Evaluate new features, manage release testing, and lead rollout communication • Create and maintain system documentation, SOPs, and training materials • Identify and recommend automation opportunities to reduce manual work and improve accuracy

• Build, migrate, and perform in-place upgrades of Windows Server operating systems (2012, 2016, 2022) • Install, configure, upgrade, and maintain server hardware and software • Coordinate system backups, storage, and network operations • Provide second-level remote support for enterprise systems, networks, and desktop applications • Perform remote installations and advanced troubleshooting, delivering technical solutions for complex issues • Execute complex changes and prepare detailed implementation plans • Monitor servers, antivirus updates, and user administration • Conduct daily health checks, analyze logs, and investigate incidents • Relay alerts and status updates to clients and management • Prepare clear and accurate technical documentation • Develop and deliver user and technical training; may lead small teams on defined projects • Automate server deployment and administration tasks to improve efficiency

• Administer, configure, and maintain internal tools such as Slack, Jira, Confluence, Tability, Google Workspace, SignNow, Fireflies, Metabase, and Triple Whale. • Manage user accounts, roles, access permissions, and security policies across all systems. • Ensure system availability, performance, and reliability by proactively identifying and resolving technical issues. • Support onboarding and offboarding processes, including tool access and system setup. • Provide technical support to internal teams, including troubleshooting access, configuration, and usage issues. • Collaborate with cross-functional teams to improve workflows, integrations, and tool adoption. • Document system configurations, processes, and best practices in Confluence. • Monitor system usage, security alerts, and compliance with internal IT policies. • Assist with system audits, upgrades, and evaluations. • Manage hosting and domain-related configurations, including Hostinger. • Identify opportunities to streamline workflows and optimize system integrations. • Support automation initiatives to reduce manual operational tasks. • Maintain accurate documentation and provide guidance or training to team members when needed.

• Provides support for implementation, troubleshooting, and maintenance of IT systems. • Manages IT system infrastructure and any process related to these systems. • Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. • Provides second level problem identification, diagnosis and resolution of problems. • Provides support for the dispatch system and hardware problems and remain involved in resolution process. • Provides support for the escalation and communication of status to agency management and internal customers.