IBMC

• Stakeholder Collaboration: Partner with stakeholders to deeply understand business goals and translate complex needs into clear, actionable product requirements. • Backlog Ownership: Define and strategically prioritize the product backlog, ensuring strict alignment with high-level business goals and customer needs. • Delivery Excellence: Work closely with the development team to drive the timely and high-quality delivery of product features. • Roadmap Communication: Articulate and champion the product vision and roadmap to both internal teams and external stakeholders. • Performance Monitoring: Evaluate product performance using data-driven insights to make continuous optimization decisions. • Agile Leadership: Lead high-impact sprint planning, review, and retrospective meetings. • Subject Matter Expert: Act as the primary point of contact for all product-related inquiries and cross-functional issues. • Feedback Loop: Continuously gather and synthesize feedback from users and stakeholders to iterate and improve the product.

• Omnichannel Queue Management: Promptly manage, resolve, and close high-priority customer inquiries across Email, Slack channels, Live Chat, and internal helpdesk/ticketing systems. • Time-Critical Dispatch Coordination: Monitor and safeguard daily dispatch cutoffs, coordinates quick updates with warehouses/couriers, and adapt seamlessly to last-minute shipment alterations. • Strict Data Security & Integrity: Safely handle sensitive customer personal data, ensuring 100% compliance with strict corporate data protection guidelines and privacy protocols. • Platform Mastery: Swiftly navigate, learn, and log information accurately across modern helpdesk platforms, order tracking software, and supply chain tools. • Continuous System Optimization: Maintain comprehensive issue records, track client feedback patterns, and collaborate with the shift lead to improve response efficiency.

• Enterprise Architecture: Architect, scale, and maintain high-volume Shopify Plus stores using Liquid, advanced JavaScript (ES6+), React, and GraphQL. • Headless Commerce Leadership: Lead the strategy, development, and deployment of headless architectures using Shopify Hydrogen + Remix/Oxygen or advanced Next.js frameworks. • Custom Ecosystem Engineering: Build secure, high-performance custom Shopify Apps and scalable middleware (Node.js/TypeScript) to process complex data webhooks and background jobs. • Modern Checkout Customization: Take full ownership of migrating legacy scripts and designing advanced, secure checkout logic using Shopify Checkout Extensibility and Shopify Functions. • System Integrations: Architect seamless API integrations between Shopify and enterprise-level external systems, including ERPs (SAP, NetSuite), CRMs, and complex PIM (Product Information Management) systems. • Performance & CRO Infrastructure: Own Core Web Vitals, technical SEO health, and server-side optimization to ensure peak loading speeds during global high-traffic sales events (e.g., Black Friday). • Technical Leadership & Governance: Establish clean code standards, lead comprehensive code reviews, manage CI/CD pipelines, and maintain technical documentation to ensure long-term system scalability.

• Contract Management: Draft, review, negotiate, and manage corporate and commercial agreements across all group entities, including client agreements, vendor contracts, employment terms, and internal policies. • Regulatory Compliance: Ensure stringent operational and regulatory compliance with Singaporean, international, and offshore legal frameworks, particularly within the quantitative trading, fintech, and payment sectors. • Risk & Governance Advisory: Provide proactive, expert advice to senior management and the Board of Directors regarding corporate governance, cross-border compliance matters, and risk mitigation strategies. • External Liaison: Serve as the primary corporate point of contact to coordinate with external legal counsels, regulatory bodies, and international compliance partners when required. • Framework Establishment: Build and standardize internal legal frameworks, corporate documentation guidelines, and continuous compliance monitoring processes across the entire Group ecosystem.

• Technical Troubleshooting: Respond to and resolve complex technical inquiries, software bugs, and system requests related to our products and services in a timely, professional manner. • Problem Resolution: Identify, troubleshoot, and provide effective architecture solutions for technical bottlenecks involving cloud infrastructure and web applications. • Documentation Architecture: Maintain accurate, detailed, and up-to-date records of all customer interactions, technical issues, and successful resolutions within our support tracking system. • Product Knowledge: Continuously deepen your expertise in our evolving product suite and services to provide superior, high-tier technical guidance. • Feedback Loop: Provide ongoing, data-driven input to our internal engineering team to help improve and develop our products based on real-world customer demands and pain points.

- Collaborate with stakeholders to understand business needs and translate them into clear product requirements. - Define and prioritize the product backlog, ensuring alignment with business goals and customer needs. - Work closely with the development team to ensure timely and high-quality delivery of product features. - Communicate the product vision and roadmap to both internal and external stakeholders. - Monitor and evaluate product performance, making data-driven decisions to enhance the product. - Lead sprint planning, review, and retrospective meetings. - Act as the primary point of contact for all product-related inquiries and issues. - Continuously gather feedback from users and stakeholders to improve the product.

• Technical Client Success: Manage and respond to all high-level customer support requests via Slack, ensuring rapid, professional, and clear communication regarding platform issues and services. • Reputation Architecture: Monitor and manage public feedback on platforms like Trustpilot. Formulate strategic responses to enhance the firm's online reputation and coordinate the internal drive to maintain a 5-star rating. • Influencer Marketing Operations: Research, map out, and reach out to new influencers and content creators within the trading, crypto, and finance spaces to support marketing initiatives. • Campaign Data Analytics: Track the performance of ongoing influencer campaigns, compile regular reports, and deliver operational insights to internal teams. • Executive Leadership Support: Act as a reliable right-hand to the leadership team, assisting with administrative tasks, internal workflow auditing, and various ad-hoc operational projects.

• Market Expansion: Identify and prospect new business opportunities with international firms looking to enter or scale in the Indonesian market. • Strategic Partnerships: Build and nurture long-term relationships with C-level executives, founders, and international business chambers. • Sales Pipeline Management: Lead the full sales cycle from initial prospecting and discovery calls to proposal presentation and contract closing. • Consultative Selling: Understand the unique pain points of international clients and tailor IBMC’s service offerings (HR, Legal, Payroll, etc.) to meet their needs. • Brand Ambassadorship: Represent IBMC at industry events, webinars, and networking sessions to increase brand visibility. • Collaboration: Work closely with our internal consultants and legal team to ensure that service proposals are accurate, compliant, and competitive. • Reporting: Maintain accurate records in CRM and provide regular reports on sales targets, pipeline health, and market trends.

• Strategic Sourcing: Identify and map out high-potential partners globally focusing on Europe, UK, Bali, and regional wellness hubs. • Authentic Outreach: Initiate warm, human, and highly personalized conversations via Instagram DM, Email, LinkedIn, and WhatsApp that perfectly mirror the soulful values of the IKAT brand. • Partner Qualification: Gauge alignment by evaluating a lead's community size, ceremony frequency, and genuine interest in using, reselling, or promoting ceremonial cacao. • Activation & Closing: Lead the end-to-end partner pipeline—from scheduling discovery calls and coordinating samples to onboarding facilitators into our referral, affiliate, or bulk-order programs. • Pipeline Governance: Maintain a highly organized, transparent, and meticulous CRM or lead tracker capturing outreach statuses, samples sent, deals closed, and content posted. • Process Optimization: Collaborate with a small, fast-moving international team to refine outreach angles, script templates, and improve overall partnership conversion metrics.

• Enterprise Revenue Growth: Drive sales expansion by consistently achieving monthly/quarterly sales targets and performance KPIs within the Malaysian market. • Big-Ticket Acquisitions: Identify, prospect, and close complex, multi-year enterprise deals with large-scale fashion, lifestyle, and specialty retailers. • Consultative Value Selling: Navigate long, complex sales cycles by understanding client supply chain challenges, POS/CRM legacy bottlenecks, and mapping out tailored AI-driven SaaS solutions. • Stakeholder Management: Build high-level trust and manage relationships across diverse corporate boards, from C-level executives to technical operations teams. • Pipeline Excellence: Maintain clean, predictable, and accurate sales forecasting and activities within the corporate CRM platform. • Regional Market Presence: Leverage existing business connections to create immediate value, increase brand visibility, and accelerate market entry.