• Administer, configure, and maintain internal tools such as Slack, Jira, Confluence, Tability, Google Workspace, SignNow, Fireflies, Metabase, and Triple Whale. • Manage user accounts, roles, access permissions, and security policies across all systems. • Ensure system availability, performance, and reliability by proactively identifying and resolving technical issues. • Support onboarding and offboarding processes, including tool access and system setup. • Provide technical support to internal teams, including troubleshooting access, configuration, and usage issues. • Collaborate with cross-functional teams to improve workflows, integrations, and tool adoption. • Document system configurations, processes, and best practices in Confluence. • Monitor system usage, security alerts, and compliance with internal IT policies. • Assist with system audits, upgrades, and evaluations. • Manage hosting and domain-related configurations, including Hostinger. • Identify opportunities to streamline workflows and optimize system integrations. • Support automation initiatives to reduce manual operational tasks. • Maintain accurate documentation and provide guidance or training to team members when needed.

• Provides support for implementation, troubleshooting, and maintenance of IT systems. • Manages IT system infrastructure and any process related to these systems. • Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. • Provides second level problem identification, diagnosis and resolution of problems. • Provides support for the dispatch system and hardware problems and remain involved in resolution process. • Provides support for the escalation and communication of status to agency management and internal customers.

• Administer, monitor, and optimize VAEC environments supporting the Enrollment System (ES), EDB, IVM, and VistA REE. • Provision, configure, and maintain cloud-based and hybrid infrastructure (Windows, Linux, RHEL, VMware, Azure/AWS). • Implement and manage system security controls in compliance with FedRAMP, FISMA, IRS 1075, HIPAA, and VA directives. • Support CI/CD pipelines, automated deployments, and environment refreshes for development, test, and production. • Monitor system health, performance, and capacity using tools such as Splunk, Azure Monitor, and custom dashboards. • Troubleshoot and resolve incidents, outages, and degradation across cloud and on-premises systems. • Manage user access, authentication, and privileged accounts (Active Directory, MFA, RBAC). • Perform regular backups, disaster recovery testing, and root cause analysis for system failures. • Maintain system documentation, runbooks, and operational procedures. • Collaborate with engineering, security, and product teams to support modernization, migration, and integration efforts. • Ensure compliance with change management, patching, and vulnerability remediation processes. • Provide Tier 2/3 escalation and after-hours support for critical incidents.

• Administer, monitor, and maintain enterprise systems and environments (Windows, Linux, RHEL, VMware, Azure/AWS). • Support provisioning, configuration, and patching of servers and virtual machines. • Implement and enforce system security controls in compliance with VA directives and federal standards (FedRAMP, FISMA, IRS 1075, HIPAA). • Monitor system health, performance, and capacity using tools such as Splunk, Azure Monitor, and custom dashboards. • Troubleshoot and resolve incidents, outages, and system degradation. • Manage user accounts, authentication, and access controls (Active Directory, MFA, RBAC). • Perform regular backups, restore operations, and assist with disaster recovery testing. • Maintain system documentation, runbooks, and operational procedures. • Collaborate with engineering, security, and product teams to support modernization, migration, and integration efforts. • Support change management, patching, and vulnerability remediation processes. • Provide Tier 1/2 escalation and after-hours support for critical incidents as needed.