IT Coalition

• Supervises and directs Document Management Analysts, Document Management Technicians, paralegals, and other clerical support staff to accomplish tasks • Reports to Project Supervisor or Project Manager on task progress • Troubleshoots task issues • Performs quality control spot-checking as necessary to ensure that work is of high quality and meets contract requirements • Coordinates with other Contractor support staff, including data processing support staff • Documents the work performed.

• Monitors work and reports on progress • Responsible for ensuring that paralegal and support staff work meets contract and attorney requirements and is delivered on time • Troubleshoots and performs quality control spot-checks • Must be able to formulate administrative and technical procedures for getting the work done • Reports to Project Supervisor or Project Manager; may also have significant contact with COR, Government Case Manager, trial attorneys and staff, client agency staff, and opposing counsel • Performs complex legal and factual research • Designs and develops systems and procedures for tracking, controlling, and managing case files, exhibits, and other case-specific materials • Assists trial staff in coordination with expert witnesses and litigation consultants • Arranges for access to appropriate DOJ libraries and other legal research facilities • Coordinates with other Contractor support components, including data processing support staff, in order to accomplish work

• Provide combined technical and legal eDiscovery support to the JMD e-discovery program • Support e-discovery business processes for litigation and non-litigation projects, including FOIA and Congressional requests for information • Advise legal and technical staff on eDiscovery processes, tools, and best practices across the discovery lifecycle • Support data collection, processing, review, analytics, and production activities • Coordinate between legal teams and technical staff to ensure proper communication and defensible processes • Prepare reports and metrics on the status of eDiscovery efforts • Stay current on emerging eDiscovery technology, processes, and legal developments

• Works with the trial team, including expert witnesses, to develop plans for trial or hearings using a courtroom presentation system • Prepares exhibit images for particular uses (e.g. zooming in on or highlighting a particular paragraph, or setting up two exhibits side by side on the screen) • Develops simple graphic images/exhibits using standard off-the-shelf software packages • Advises attorneys on the effectiveness of certain exhibits or sequences of exhibits • Is responsible for the smooth operation of the presentation system in the courtroom • Digitizes audio and video clips • Synchronizes clips with written transcripts

• Support the development activities for internal and public-facing iOS and Android mobile apps. • Manage app builds, metadata, and developer access. • Manage certificates, identifiers, profiles, and devices to develop, test, and distribute apps. • Manage the usage of developer services. • Build, maintain, and improve CI/CD pipelines for automated mobile app builds, testing, and distribution. • Support the developer environments on Apple Mac devices. • Manage Intune MDM policies, configurations, and packaging of developer resources. • Manage SOPs and documentation for development environments. • Evaluate, design, test, implement, and maintain software, configurations, and policies for Intune mobile device management (MDM) and mobile application management (MAM). • Implement and maintain DEV enrollment profiles and policies for Apple Business Manager (ABM) and Intune MDM. • Perform testing and integration of new apps, security policies, configurations, and settings for the ICE mobile environment. • Enroll, manage, and secure mobile devices leveraging certificate-based authentication providing access to ICE enterprise resources, applications, and services. • Assist in the creation and improvement of support documentation. • Monitor device health, compliance status, and security posture; troubleshoot and resolve mobility-related issues. • Provide Tier II/Tier III mobility support for end users as needed.

• Project Managers will generally be responsible for more than one active case at a time; a caseload of six to ten "moderately active, moderately-sized" cases will be typical, with several of the cases possibly in the discovery and/or document review stage, one case in trial, several in the deposition preparation/witness binder stage, etc. • The Project Manager is the Government's primary point of contact for all support for the case • The Project Manager will have frequent contact with the COR, Government Case Managers, trial attorneys, client agency staff, and sometimes even opposing counsel • The Project Manager is responsible for planning and managing all support for the case, including monitoring work flow, progress reporting, identifying and assigning staff, budget development and tracking, coordinating technical/data processing and eDiscovery support, and obtaining other required resources • Performs an active quality assurance role to ensure high quality work delivered on time • Ensures that proper security is maintained overall project materials, in accordance with Department security procedures • Coordinates with other Contractor components to deliver project support • When operating out of a Document Center, the Project Manager's work may be subject to coordination or direction by the Lead Project Manager.

• Proofreads and edits deliverable products • Sometimes serves as "team leader" for larger group of Document Management Technicians and clerical support staff • Often works with minimal supervision • Reports to Task Supervisor or Project Supervisor

• Senior Contractor responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware • Responsible for designing, directing, and evaluating the effectiveness of the entire program • Oversees all aspects of user and system documentation, training, communications, budgeting and staffing • Proactively seeks improvements to products, technologies, and approaches • Independently provides recommendations to Government managers on the best ways to make applications available and on which packages might be best suited for particular needs or the existing technical environment • Reports to the Contractor IT Manager or the Systems Manager for a very large case, but works extensively and directly with Government managers, attorneys, IT personnel, and support staff

• Serves as the lead manager responsible for delivery of lab data processing services • Primarily ensures timely and accurate completion of tasks • Performs analysis, development and implementation of processing approaches for electronic files and related services pursuant to applicable ESI specifications • Consults with attorneys and support staff on best practices for conforming to ESI specifications and, as required, participates in teleconferences with co-counsel, client agencies, and opposing counsel upon attorney request • Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides case attorney with detailed notice of deficiencies • Responsible for keeping the COR informed on activities in the Lab, e.g. deadlines, technical challenges, and availability of resources to complete work • Responsible for webhosting support for unsupported cases managed by the lab • Manages a team of eDiscovery professionals situated in a client-site eDiscovery laboratory, including: scheduling, requirements assessments, assigning work and ensuring deadlines are met, creating progress reports, and Quality Control (QC) of deliverables • Advises Department of Justice attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM); especially: Data Collection, Processing, Hosting, Review, Analytics, and Production

• Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users • Assist in setting up and operating the end-user support program for major applications in support of specific projects • Set up overall user training programs, particularly for complex applications such as groupware and workflow packages, as well as litigation support and office automation applications • Set up facilities and procedures to ensure responsive support; train staff and establish help desk staffing schedules • Organize, prepare, schedule, and conduct training sessions for audiences that may include attorneys, paralegals, Government Case Managers, client agency staff, and other Contractor employees • Oversee and supervise help desk operations, including answering and responding to user phone calls and installing and troubleshooting litigation support packages on user desktops • Coordinate support with office automation support contractors and staff • Supervise teams providing search, retrieval, and reporting support to client attorneys; translate requests into effective search strategies, design output formats, and help resolve problems related to accessing databases