• Administer, monitor, and optimize VAEC environments supporting the Enrollment System (ES), EDB, IVM, and VistA REE. • Provision, configure, and maintain cloud-based and hybrid infrastructure (Windows, Linux, RHEL, VMware, Azure/AWS). • Implement and manage system security controls in compliance with FedRAMP, FISMA, IRS 1075, HIPAA, and VA directives. • Support CI/CD pipelines, automated deployments, and environment refreshes for development, test, and production. • Monitor system health, performance, and capacity using tools such as Splunk, Azure Monitor, and custom dashboards. • Troubleshoot and resolve incidents, outages, and degradation across cloud and on-premises systems. • Manage user access, authentication, and privileged accounts (Active Directory, MFA, RBAC). • Perform regular backups, disaster recovery testing, and root cause analysis for system failures. • Maintain system documentation, runbooks, and operational procedures. • Collaborate with engineering, security, and product teams to support modernization, migration, and integration efforts. • Ensure compliance with change management, patching, and vulnerability remediation processes. • Provide Tier 2/3 escalation and after-hours support for critical incidents.

• Administer, monitor, and maintain enterprise systems and environments (Windows, Linux, RHEL, VMware, Azure/AWS). • Support provisioning, configuration, and patching of servers and virtual machines. • Implement and enforce system security controls in compliance with VA directives and federal standards (FedRAMP, FISMA, IRS 1075, HIPAA). • Monitor system health, performance, and capacity using tools such as Splunk, Azure Monitor, and custom dashboards. • Troubleshoot and resolve incidents, outages, and system degradation. • Manage user accounts, authentication, and access controls (Active Directory, MFA, RBAC). • Perform regular backups, restore operations, and assist with disaster recovery testing. • Maintain system documentation, runbooks, and operational procedures. • Collaborate with engineering, security, and product teams to support modernization, migration, and integration efforts. • Support change management, patching, and vulnerability remediation processes. • Provide Tier 1/2 escalation and after-hours support for critical incidents as needed.

• Administer Core Finance Systems: Manage user access, roles, and permissions; configure workflows, fields, and approval chains; and maintain governance controls across platforms such as NetSuite, Float, Zip, FloQast, and other finance-related tools. • Support Month-End and Financial Operations: Partner with Finance and Accounting teams to ensure systems are operating reliably during close cycles, reconciliation periods, and key reporting windows. • Monitor and Maintain System Health: Oversee integrations, scheduled jobs, and data syncs; proactively troubleshoot issues and coordinate with vendors or engineering teams to resolve incidents. • Drive Continuous Improvement: Identify inefficiencies and automation opportunities in workflows and processes, implementing enhancements to improve usability and data quality. • Provide End-User Support & Training: Develop and maintain documentation, deliver training sessions, and respond to user inquiries with a focus on enabling self-sufficiency and adoption. • Enable Compliance & Governance: Work closely with Security, IT, and Finance to ensure financial systems meet internal control requirements (e.g., SOC1/SOX) and align with company policies. • Support Implementations & Enhancements: Participate in system upgrades, new feature rollouts, and integration projects by assisting with testing, validation, and deployment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Applications Administrator will focus on the support of hotel operational systems including OPERA, MICROS, Toast, Stay n Touch, ProfitSword, and Hotel Effectiveness. This role supports property teams through daily troubleshooting, project coordination, new property onboardings, and system rollouts. The Applications Administrator strengthens system stability and ensures that hotel teams can use these tools effectively to drive guest service, productivity, and financial performance. This is a remote position. - Serve as the first point of contact for issues related to OPERA, MICROS, Toast, Stay n Touch, ProfitSword, Hotel Effectiveness, and other hotel operational applications outside the scope of property level managed IT services. - Troubleshoot access problems, configuration issues, transaction errors, interface interruptions, and general application performance concerns. Escalate to system vendors when required. - Coordinate and support system upgrades, new property onboardings, migrations, brand driven changes, and cross property projects related to PMS, POS, and performance systems. - Maintain accurate documentation of configuration updates, project notes, troubleshooting steps, resolutions, and system standards. - Assist in developing and maintaining training materials, quick reference guides, and user documentation for property teams. - Join virtual meetings with property teams and vendors to identify issues, gather requirements, monitor project progress, and support technical workflows. - Track recurring trends and provide recommendations that improve system reliability, configuration consistency, and operational efficiency across the portfolio. - Perform other duties assigned by management that support the performance and stability of property applications. Qualifications - Strong practical understanding of PMS and POS workflows and how system configuration affects guest service and hotel operations. - Clear communication skills with the ability to explain technical matters in plain terms to nontechnical users. - Proficiency with remote support tools, ticketing platforms, and standard troubleshooting processes. - Excellent organization and follow-through, especially when coordinating multiple system projects or property needs. - A solutions-oriented mindset focused on long term fixes, not workarounds. - Steady adherence to compliance standards, data security practices, and operational requirements. Requirements - One to three years of experience in PMS or POS support, hotel operations, application support, or technical project coordination. - Experience working with OPERA, MICROS, Toast, Stay n Touch, ProfitSword, and Hotel Effectiveness strongly preferred. - Background in a high volume or fast paced hospitality environment is beneficial. Physical Requirements - Extended periods of computer-based work. - Ability to lift up to 15 pounds. Salary Salary range for this position is $60,000 to $80,000 annually.