• Provides support for implementation, troubleshooting, and maintenance of IT systems. • Manages IT system infrastructure and any process related to these systems. • Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. • Provides second level problem identification, diagnosis and resolution of problems. • Provides support for the dispatch system and hardware problems and remain involved in resolution process. • Provides support for the escalation and communication of status to agency management and internal customers.

• Administer, monitor, and optimize VAEC environments supporting the Enrollment System (ES), EDB, IVM, and VistA REE. • Provision, configure, and maintain cloud-based and hybrid infrastructure (Windows, Linux, RHEL, VMware, Azure/AWS). • Implement and manage system security controls in compliance with FedRAMP, FISMA, IRS 1075, HIPAA, and VA directives. • Support CI/CD pipelines, automated deployments, and environment refreshes for development, test, and production. • Monitor system health, performance, and capacity using tools such as Splunk, Azure Monitor, and custom dashboards. • Troubleshoot and resolve incidents, outages, and degradation across cloud and on-premises systems. • Manage user access, authentication, and privileged accounts (Active Directory, MFA, RBAC). • Perform regular backups, disaster recovery testing, and root cause analysis for system failures. • Maintain system documentation, runbooks, and operational procedures. • Collaborate with engineering, security, and product teams to support modernization, migration, and integration efforts. • Ensure compliance with change management, patching, and vulnerability remediation processes. • Provide Tier 2/3 escalation and after-hours support for critical incidents.

• Administer, monitor, and maintain enterprise systems and environments (Windows, Linux, RHEL, VMware, Azure/AWS). • Support provisioning, configuration, and patching of servers and virtual machines. • Implement and enforce system security controls in compliance with VA directives and federal standards (FedRAMP, FISMA, IRS 1075, HIPAA). • Monitor system health, performance, and capacity using tools such as Splunk, Azure Monitor, and custom dashboards. • Troubleshoot and resolve incidents, outages, and system degradation. • Manage user accounts, authentication, and access controls (Active Directory, MFA, RBAC). • Perform regular backups, restore operations, and assist with disaster recovery testing. • Maintain system documentation, runbooks, and operational procedures. • Collaborate with engineering, security, and product teams to support modernization, migration, and integration efforts. • Support change management, patching, and vulnerability remediation processes. • Provide Tier 1/2 escalation and after-hours support for critical incidents as needed.

• Administer Core Finance Systems: Manage user access, roles, and permissions; configure workflows, fields, and approval chains; and maintain governance controls across platforms such as NetSuite, Float, Zip, FloQast, and other finance-related tools. • Support Month-End and Financial Operations: Partner with Finance and Accounting teams to ensure systems are operating reliably during close cycles, reconciliation periods, and key reporting windows. • Monitor and Maintain System Health: Oversee integrations, scheduled jobs, and data syncs; proactively troubleshoot issues and coordinate with vendors or engineering teams to resolve incidents. • Drive Continuous Improvement: Identify inefficiencies and automation opportunities in workflows and processes, implementing enhancements to improve usability and data quality. • Provide End-User Support & Training: Develop and maintain documentation, deliver training sessions, and respond to user inquiries with a focus on enabling self-sufficiency and adoption. • Enable Compliance & Governance: Work closely with Security, IT, and Finance to ensure financial systems meet internal control requirements (e.g., SOC1/SOX) and align with company policies. • Support Implementations & Enhancements: Participate in system upgrades, new feature rollouts, and integration projects by assisting with testing, validation, and deployment.