Zone & Co

Role Description The Senior Software Engineer acts as a high-leverage technical leader, protecting Zone against long-term technical and business costs. This role handles high-stakes ambiguity and complexity, ensuring that as Zone scales its AI-native platform, the underlying architecture remains scalable, testable, and aligned with global financial standards. This role owns the technical delivery of complex product modules and reports to an Engineering Manager. As a force multiplier for the team, the Senior Software Engineer collaborates with Product, Architecture, and FinOps leads to turn vague business requirements into high-integrity technical plans. The scope includes defining patterns for multi-entity consolidation and global tax compliance across NOAM, EMEA, and APAC. This is a distinctive opportunity to lead the evolution of "Agentic Finance." This role is not just about writing code; it is about engineering the systems that allow autonomous AI agents to perform high-consequence financial tasks with 100% reliability. What You'll Do - Architects and delivers complex, high-value features across the Zone platform, ensuring all solutions are scalable, observable, and aligned with NetSuite SuiteCloud constraints. - Leads the integration of AI as a force multiplier, choosing the right AI workflows for implementation and debugging to improve team throughput without compromising quality. - Protects system integrity by identifying technical tradeoffs early and choosing designs that reduce long-term complexity and maintenance overhead. - Decomposes vague requirements into staged execution plans that reduce risk and improve team-wide delivery predictability. - Drives the engineering of automated validation frameworks that verify AI-generated and human-written code against US GAAP and IFRS logic. - Owns outcomes beyond implementation, translating technical debt and architectural choices into clear business consequences for stakeholders. - Improves surrounding code quality by proactively refactoring fragile paths and establishing higher standards for review and documentation. - Anticipates architectural pressure points, resolving bottlenecks before they impact the delivery of the product roadmap. - Mentors mid-level and junior engineers through rigorous code reviews, design guidance, and the promotion of AI-native best practices. - Owns and delivers against OKRs and KPIs with accountability for outcomes, quality, and timelines while proactively identifying and resolving blockers. Qualifications - 6+ years of professional software engineering experience, with a significant focus on Fintech, Payments, or ERP-integrated SaaS. - Expertise in JavaScript/TypeScript and deep experience with the NetSuite SuiteCloud platform (SuiteScript 2.x). - Proven ability to lead complex projects from ambiguity to successful production delivery in a globally distributed environment. - Strong judgment in verification discipline, with experience designing testable solutions for high-consequence business logic. - Proven effectiveness in fully remote, asynchronous, globally distributed environments with high autonomy and disciplined self-direction. - Exceptional communication and collaboration skills with the ability to influence technical and non-technical stakeholders across time zones. Benefits - High-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard. - High-trust flexibility, ensuring space to innovate and scale. - Benefits built to fuel a lifestyle supporting life beyond the screen.

Role Description The Senior Solution Consultant is a key member of the Solution Consulting team, responsible for driving the pre-sales process through technical expertise, product demonstrations, and solution design. This role focuses primarily on Accounts Payable (AP) automation, Reporting, and Treasury workflows, with the ability to scale expertise across additional product lines over time (Order to Cash). The Senior SC partners closely with Sales to understand prospect needs and delivers tailored demos that showcase Zone's product value — translating complex finance operations challenges into clear, solution-oriented narratives for finance stakeholders, including CFOs, Controllers, and FP&A leaders. This is a higher-value partnership role alongside Sales: the Senior SC helps lead and land larger, more complex deals. Success in this role requires strong cross-functional collaboration, a consultative mindset, and the ability to operate in a dynamic, fast-growing SaaS environment. Please note: This role requires approximately 30% travel, primarily to the UK/London. What You’ll Do - Strategic deal leadership - Lead end-to-end demonstrations for high-value complex deals, aligning technology strategy with business objectives, architecting solutions that anticipate risk, and influencing C-level stakeholders. - Gather technical requirements from the customer ahead of each demo, and partner closely with Account Executives throughout the sales cycle to define solution strategies aligned to prospect objectives, finance team workflows, and industry-specific needs — translating that into a fully customized Zone demonstration built around the client's specific challenges. - Coach junior SCs and Account Executives on value-based selling and competitive positioning in live deal situations, acting as a strategic partner — not just a demo resource — in landing larger, more complex deals. - Lead and contribute to discovery calls with other stakeholders like partners or NetSuite teams to surface critical operational pain points, helping shape customized demo strategy. - Subject-matter expertise & enablement - Develop and maintain demo environments that reflect real-world customer use cases, keeping them current with new product releases, configurations, and messaging. - Create and maintain enablement materials — demo scripts, videos, solution briefs, and internal documentation — to support consistent messaging and sales team readiness. - Mentor and upskill junior Solution Consultants by sharing demo techniques, playbooks, and ideas on deal strategy. - Own competitive intelligence for your specialty area — tracking market trends and maintaining resources (e.g., via Klue) that keep the wider SC team sharp. - Bring hands-on fluency with AI tools into how you build and deliver demos — whether through experience with AI-powered products or as an active, fluent user of AI tools in your own workflow. - Cross-functional collaboration - Collaborate with Customer Success and Professional Services to ensure a unified pre-sales experience and seamless post-sale handoff. - Partner with Product and Marketing on product and feature launches, contributing field insights, competitive trends, and roadmap feedback to inform ongoing development and go-to-market strategy. - Participate in responses to RFPs, providing timely and accurate technical input alongside Sales and Product leadership. Qualifications - 7+ years of experience in solution consulting, pre-sales, financial systems consulting, or related SaaS roles. - Exceptional candidates with fewer years will also be considered if they bring strong finance or ERP expertise. - Proven ability to hold your own in unscripted, high-stakes conversations with CFOs and finance leadership. - Familiarity with core finance and accounting workflows, particularly accounts payable, Treasury, and Reporting processes. - Expected to grow into subject-matter ownership of one specialty area beyond AP/Treasury/Reporting. - Hands-on experience with ERP or financial systems such as NetSuite, SAP, Workday, Oracle, Intacct, Tipalti, Ramp, or similar. - Strong presentation, storytelling, and written communication skills. - Comfortable with on-site, in-person presentations. - Proven consultative and problem-solving mindset. - Ability to thrive in a high-growth, fully remote, global SaaS environment. Benefits - High-velocity, fully remote, global team environment. - Autonomy as a standard, not just a perk. - High-trust flexibility, ensuring space to innovate and scale. - Benefits designed to support life beyond the screen. Company Description Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. Zone helps finance teams move beyond reactive work to proactive, strategic impact.

Role Description Join our dynamic engineering team and help shape the future of bank reconciliation and approvals automation on NetSuite! As a Software Engineer, you'll play a key role in building and enhancing SuiteApps (ZoneApprovals and ZoneCapture) that serve thousands of businesses. You'll not only write clean, scalable code—but also help shape internal tools and processes that improve the way our global engineering teams work. You’ll be part of a small, focused team, which means your contributions will have a huge impact—not just on the product, but on the team and company as a whole. This is a hands-on development role with real influence and visibility. What You'll Do: - Software Development: - Build, enhance, and scale the ZoneApprovals and ZoneCapture using modern web development technology. - Write clean, maintainable, and well-tested code. - Leverage our proprietary UI dev. kit and SDK—built on top of NetSuite and enhanced with TypeScript, linting, automated testing, and documentation generation. - Testing & Debugging: - Design and execute test cases to ensure feature reliability and performance. - Write and maintain unit tests to validate functionality and prevent regressions. - Troubleshoot, debug, and resolve bugs in existing functionality. - Team Collaboration: - Partner with other engineers, product managers, and QA to define and refine features. - Collaborate with our UX team to refine designs and engineer technical solutions to implement contemporary and scalable UI into our SuiteApps within NetSuite. - Participate in code reviews and contribute to a culture of learning and improvement. - Share development best practices and tools across teams. - Participate in sprint ceremonies and retrospectives to drive continuous improvement. - Documentation & Continuous Improvement: - Document systems, architecture, and features clearly. - Stay current with new tools and techniques, and suggest improvements to development processes. - Gain product familiarity through live demos, documentation, and hands-on experimentation. Qualifications - 5+ years of professional full-stack software development experience, ideally in a SaaS environment. - Strong proficiency in NetSuite SuiteCloud development, TypeScript, and JavaScript. - Full-stack skillset with a strong emphasis on crafting modern user interfaces, with a readiness to engage in backend development. - Comfortable working in remote, distributed teams using modern development tools - including Git, automated testing, CI/CD pipelines, and a passion for leveraging GenAI tooling to work smarter and more efficiently. - Solid understanding of web services (REST, SOAP), data formats (JSON, XML), Object-Oriented Programming, SOLID Principles, and Design Patterns. - Proficiency in HTML/CSS and general web development fundamentals. - Experience with js. - Experience with io (or similar) test automation frameworks is a bonus. - Experience working in Scrum teams is a plus. - Entrepreneurial mindset - proactive, curious, and ready to learn. - Fluent in English, both written and spoken. Benefits - High-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard. - Self-driven professionals eager to navigate the complexities of a unique SaaS environment. - High-trust flexibility, ensuring you have the space to innovate and scale. - Benefits built to fuel a lifestyle supporting your life beyond the screen. Company Description Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact.

Role Description As an Account Executive at Zone & Co, you’ll play a pivotal role in driving revenue growth by acquiring new customers and nurturing relationships with existing clients. This is a unique opportunity to sell innovative, high-impact solutions to mid-market companies while working in a fast-paced and collaborative environment. You’ll manage the full sales cycle, tackle complex business challenges, and collaborate with cross-functional teams to position Zone’s solutions effectively. If you’re passionate about technology and thrive on achieving ambitious goals, this role is for you! What You'll Do - Consistently meet and exceed monthly, quarterly, and annual sales targets across a portfolio of SaaS products. - Leverage value-selling techniques to identify, create, and close net-new sales opportunities. - Identify and qualify new opportunities through outbound efforts, personal networks, and Zone’s existing partnerships. - Drive new business by qualifying and converting inbound leads into opportunities. - Target high-tech companies with revenues between $20M and $300M, building pipelines in these and other strategic verticals. - Own the sales process from initial introduction to negotiation and contract closure. - Partner with Zone Solution Consultants to deliver compelling product demos and ensure seamless handoffs to the Professional Services team. - Work with marketing, sales, product, and professional services teams to generate leads, close opportunities, and deliver customer success. - Identify key decision-makers and champions within target organizations, map organizational structures, and manage thorough sales cycles. (Experience with MEDDIC methodology is a plus.) - Position Zone’s product solutions to address multi-stakeholder challenges, delivering high-impact outcomes for customers. Qualifications - 5+ years of experience in SaaS software sales within a direct GTM model (inbound and outbound). - Bachelor's degree in Business, Marketing, Communications, or related field. - Proven success selling to mid-market companies, ideally in recurring billing or order-to-cash solutions. - Experience aligning technology solutions with complex, multi-stakeholder business problems. - Familiarity with selling to finance leaders, including the C-Suite. - Demonstrated ability to create and close new opportunities, consistently exceeding quota targets. - Strong strategic thinking and problem-solving skills to address customer challenges. Benefits - High-velocity, fully remote, global team environment. - Autonomy as a standard practice. - High-trust flexibility without micro-management. - Support for life beyond the screen to focus on making a global impact. Company Description Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact.

Role Description We’re looking for a Product Manager to lead the evolution of how businesses automate Accounts Payable and turn financial data into actionable insights. In this role, you won’t just ship features—you’ll define and drive the “Data to Insight” journey for our customers. You’ll sit at the center of Product, Engineering, Sales, and Customer Success, shaping a product that integrates deeply within the ERP ecosystem. We’re especially excited about candidates who bring an AI-native mindset and are eager to apply emerging technologies like LLMs and automation to modernize finance workflows. This is a high-impact, highly visible Individual Contributor role. You’ll own outcomes end-to-end, operate close to the details, and influence teams across the organization to deliver meaningful results. What You'll Do - End-to-End Product Ownership: Act as the primary owner of the product lifecycle. You set the direction, write the PRDs, define the acceptance criteria, and groom the backlog with precision. - Deep Customer Discovery: Personally conduct user interviews and shadow finance teams. You are on the front lines, deeply understanding the daily pain points of AP clerks, Controllers, and CFOs. - Influence Without Authority: Lead cross-functional pods (Engineering, Design, PMM) by context and conviction. You align disparate teams around a unified sprint goal and ensure high-quality shipping. - Data & Analytics Harvesting: Dive directly into product analytics and usage data. You don't wait for a report; you find the answers yourself to inform your next iteration. - Go-to-Market Enablement: Get your hands dirty in the GTM motion. Partner closely with Sales and Customer Success to build enablement materials, lead beta programs, and ensure the market understands the "why" behind every release. Qualifications - 5+ years of Product Management experience in B2B SaaS, FinTech, or enterprise software - Bachelor’s degree in Business, Finance, Computer Science, Engineering, or a related field required - Experience delivering complex, high-impact products from concept to launch - Strong understanding of finance operations, especially Accounts Payable, financial controls, or reporting - Familiarity with ERP systems (e.g., NetSuite or similar platforms) and how financial data flows through them - Comfort operating as a senior Individual Contributor, owning your roadmap and driving execution independently - Experience or strong interest in applying AI/ML and automation to real-world business problems - Ability to engage with engineering on technical concepts like APIs, system architecture, and data models - Excellent communication skills, with the ability to clearly explain complex ideas to both technical and non-technical audiences Benefits - High-velocity, fully remote, global team environment - Autonomy as a standard, not just a perk - High-trust flexibility without micro-management - Benefits designed to support life beyond the screen Company Description Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact.

Role Description Zone & Co is scaling, and we need an architect to build our "Product Operating System." We are looking for a visionary Head of Product Operations who has seen "what good looks like" at a world-class technology organization but is hungry to build it from the ground up in a dynamic, unstructured startup environment. You will not just manage processes; you will serve as a force multiplier for the entire R&D organization. You will be the strategic right hand to product leadership, translating high-level business vision into operational reality. What You'll Do - Lead the strategic alignment and operational efficacy of the Product organization. - Act as the connective tissue between Product, Engineering, Customer Success, and GTM. - Introduce frameworks, data rigor, and leadership behaviors found in top-tier tech companies. - Build a culture of psychological safety, clear communication, and relentless execution. Architecting the "Product OS" - System Design: Design and implement a scalable "Product Operating System." - Strategic Rhythm: Own the cadence of the product organization (QBRs, Roadmap Reviews, Release Planning). Strategic Alignment & Visibility - Source of Truth: Define and own the "Single Source of Truth" for product data. - Executive Interlock: Act as a strategic advisor to the C-suite. Culture & Enablement - Continuous Learning: Institutionalize post-mortems and retrospectives. - Change Management: Lead the organization through growth and change. How You'll Do It - Architect and scale the end-to-end product lifecycle process. - Establish a sophisticated metrics framework for data-driven decision-making. - Dismantle silos between Product, Sales, and CS. - Transform "release management" into a strategic GTM advantage. - Evaluate and consolidate the product tech stack. Leadership DNA (Competencies) - Visionary & Strategic: Ability to see both the 3-year horizon and the details. - Empowerment over Micromanagement: Build systems for team autonomy. - Psychological Safety: Create an environment for risk-taking and diverse perspectives. - Influence Without Authority: Align cross-functional stakeholders around shared goals. What You'll Need - 8-10+ years in Product Operations or Product Management with at least 3+ years in a leadership capacity. - Experience at a "Branded" / Tier-1 Tech Company (e.g., FAANG, Salesforce, Shopify). - Experience in a Start-up / Scale-up environment. - Deep familiarity with modern product frameworks. - Elite communication skills; able to distill complex operational challenges. Benefits - High-velocity, fully remote, global team. - High-trust flexibility, ensuring space to innovate and scale. - Support for life beyond the screen to focus on making a global impact. Join Our Global Mission Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Employment Terms - United States: Employment is "At-Will." - Non-US Jurisdictions: Offered as a Fixed-Term or Permanent Contract. Privacy Statement #LI-Remote

Role Description Join our dynamic Solution 7 by Zone team and help shape the future of Solution 7 by Zone products and platforms. As a Software Developer, you'll play a key role in building and enhancing our .NET applications that integrate with NetSuite and other ERP systems. Over a thousand customers rely on our mission-critical financial applications to manage and grow their businesses. You'll not only write clean, scalable code—but also help shape internal tools and processes that improve the way our global engineering teams work. You’ll be part of a small, focused team, which means your contributions will have a huge impact—not only on the products, but also on the team and company as a whole. We are technologists and love technology but we love our customers even more, so putting our customers front and center in what we build and how we build is in our DNA. This is a hands-on development role with real influence and visibility. What You'll Do - Software Development - Architect, build, enhance, and scale Solution 7 by Zone products and platforms with .NET/NET framework, VBA, Javascript, C#, VB.NET, T-SQL, Office Development, Excel COM add-ins, .ADO.NET. - Adept knowledge of Relational Databases. - Write clean, maintainable, and well-tested code. - Testing & Debugging - Design and execute test cases to ensure feature reliability and performance. - Write and maintain unit tests to validate functionality and prevent regressions. - Troubleshoot, debug, and resolve bugs in existing functionality. - Team Collaboration - Partner with technical and product leads and product managers to drive and implement solutions that delight our customers, drive business value, and improve the overall engineering experience. - Participate in code reviews and contribute to a culture of learning and improvement. - Share development best practices and tools across teams. - Documentation & Continuous Improvement - Document systems, architecture, and features clearly. - Stay current with new tools and techniques, and suggest improvements to development processes. Qualifications - 5-10 years of professional full-stack software development experience with Microsoft technologies. - Business domain knowledge with financial reporting, ERP, HRIS, Payroll or Accounting systems. - Strong proficiency in working with various types of REST and SOAP APIs. - Comfortable working in remote, distributed teams using modern development tools—including Git, automated testing, CI/CD pipelines. - Solid understanding of web services (REST, SOAP), data formats (JSON, XML), Object-Oriented Programming, SOLID Principles, and Design Patterns. - Entrepreneurial mindset—proactive, curious, and ready to learn. - Demonstrable experience with NetSuite SuiteCloud development and related technologies is a huge plus. - Fluent in English, both written and spoken. Benefits - High-velocity, fully remote, global team environment. - Autonomy as a standard, not just a perk. - High-trust flexibility to innovate and scale. - Support for life beyond the screen to focus on making a global impact.

Role Description We're looking for a skilled and detail-oriented International Payroll & HR Operations Specialist to join Zone's People Strategy team. This is a highly cross-functional role that sits at the intersection of operations, payroll, compliance, HRIS, and benefits. You'll collaborate closely with Finance, Legal, and People team members across time zones and occasionally cross-train with your US-based payroll counterpart to build organizational resilience and shared expertise. If you're someone who thrives on getting the details right, appreciates the complexity of multi-country compliance, and wants a role with real ownership and room to grow, we'd love to hear from you! What you'll do: - HR Ops and Support - Act as a "Face of HR Ops": Deliver a white-glove, support experience, serving as the primary and deeply empathetic point of contact for all day-to-day employee inquiries. - Own the Employee Lifecycle: Orchestrate seamless, high-touch transitions across the entire employee journey—from a welcoming onboarding experience to a respectful, supportive offboarding process. - Manage internal HR queries with a commitment to speed, clarity, and care, ensuring no employee question goes unanswered or unacknowledged. - Act as a trusted problem-solver for complex or sensitive inquiries regarding payroll, benefits, and company policies, treating every internal team member as a valued customer. - Payroll processing & compliance - Process accurate and timely payroll for employees in the UK, Netherlands, Czech Republic, and Australia on a monthly cycle. - Monitor and audit payroll activity across EOR-managed employee populations via Remote, ensuring data accuracy and flagging discrepancies in a timely manner. - Stay current on statutory changes across all jurisdictions — including tax rates, leave entitlements, and reporting obligations — and implement updates proactively. - Manage year-end activities for each country, monthly reporting, and maintain vendor relationships, ensuring accuracy and on-time submission. - Controls & reporting - Continuously audit HR processes and workflows through an "employee-first" lens to eliminate administrative bottlenecks and make daily work life easier for the team. - Proactively perform payroll reconciliations and prepare GL journal entries to support month-end close in partnership with Finance. - Maintain thorough payroll documentation to support internal audit readiness under ISO and SOC 2 frameworks. - Produce regular payroll reports and variance analyses for Finance and People leadership. - HRIS & systems - Serve as a functional owner of the HRIS-to-payroll workflow from BambooHR to Remote, verifying data accuracy and ensuring trust in system source of truth. - Support configuration improvements, data integrity projects, and integrations between BambooHR and downstream systems. - Partner on HRIS improvement initiatives and testing cycles as the People team evolves its tech stack. - Benefits & employee experience - Support the administration of country-specific benefits, including enrollment changes, vendor coordination, and employee education. - Serve as a benefits resource for the larger HR team and cross-functional projects. - Cross-functional collaboration - Cross-train with the US Payroll Specialist to build shared operational knowledge and support continuity. - Maintain strong working relationships with tax agencies, local payroll vendors, and EOR partners. - Contribute to policy documentation and process improvement projects as the team scales, actively exploring how AI tools can reduce manual lift, improve accuracy, and free up capacity for higher-value work. Qualifications - 4+ years of experience in payroll, with meaningful hands-on exposure to at least two of our four target countries (UK, Netherlands, Czech Republic, Australia). - Working knowledge of country-specific payroll regulations, including PAYE/RTI, Dutch wage tax, Czech social and health insurance contributions, and Australian STP and superannuation. - Experience working with or alongside EOR providers (Remote system experience is a plus). - Skilled in BambooHR or a comparable HRIS; able to identify data issues and partner on system improvements. - Strong data and reconciliation skills — you catch errors before they become problems through incredible eye for detail. - Able to manage competing deadlines across time zones without losing the details. - Clear, professional communicator who can translate payroll complexity for non-payroll audiences. - Naturally collaborative, with a high bar for accuracy and discretion. Nice to Have - Experience with SOC 2 or ISO audit support in an HR or payroll context. - Familiarity with global benefits administration. - Exposure to US payroll (helpful for cross-training purposes). - Second European language proficiency. - CIPP or equivalent experience. Benefits - High-velocity, fully remote, global team. - Autonomy as a standard, not just a perk. - High-trust flexibility, ensuring space to innovate and scale. - Benefits designed to support life beyond the screen. Employment Terms - United States: Employment with Zone is “At-Will”, meaning either party may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. - Non-US Jurisdictions: This position is offered as a Fixed-Term or Permanent Contract based on your country of residence. Employment is subject to a written contract which outlines specific notice periods, probationary terms, and statutory entitlements.

Role Description We're looking for a skilled and detail-oriented Global Payroll Specialist to join Zone's People Strategy team. Reporting directly to the Director of Global Payroll & Total Rewards, you'll own end-to-end payroll processing across four countries — the UK, Netherlands, Czech Republic, and Australia — while supporting oversight of several Employer of Record (EOR) arrangements through our partner, Remote. This is a highly cross-functional role that sits at the intersection of payroll operations, compliance, HRIS, and benefits. You'll collaborate closely with Finance, Legal, and People team members across time zones, and occasionally cross-train with your US-based payroll counterpart to build organizational resilience and shared expertise. If you're someone who thrives on getting the details right, appreciates the complexity of multi-country compliance, and wants a role with real ownership and room to grow, we'd love to hear from you! What you'll do: - Payroll processing & compliance - Process accurate and timely payroll for employees in the UK, Netherlands, Czech Republic, and Australia on a monthly cycle. - Monitor and audit payroll activity across EOR-managed employee populations via Remote, ensuring data accuracy and flagging discrepancies in a timely manner. - Stay current on statutory changes across all jurisdictions — including tax rates, leave entitlements, and reporting obligations — and implement updates proactively. - Manage year-end activities for each country, monthly reporting, and maintain vendor relationships, ensuring accuracy and on-time submission. - Controls & reporting - Proactively perform payroll reconciliations and prepare GL journal entries to support month-end close in partnership with Finance. - Maintain thorough payroll documentation to support internal audit readiness under ISO and SOC 2 frameworks. - Produce regular payroll reports and variance analyses for Finance and People leadership. - HRIS & systems - Serve as a functional owner of the HRIS-to-payroll workflow from BambooHR to Remote, verifying data accuracy and ensuring trust in system source of truth. - Support configuration improvements, data integrity projects, and integrations between BambooHR and downstream systems. - Partner on HRIS improvement initiatives and testing cycles as the People team evolves its tech stack. - Benefits & employee experience - Support the administration of country-specific benefits, including enrollment changes, vendor coordination, and employee education. - Develop familiarity with global benefits programs to serve as a resource for the larger HR team and cross-functional projects. - Handle employee-related inquiries with care, accuracy, and appropriate urgency. - Cross-functional collaboration - Cross-train with the US Payroll Specialist to build shared operational knowledge and support continuity. - Maintain strong working relationships with tax agencies, local payroll vendors, and EOR partners. - Contribute to policy documentation and process improvement projects as the team scales, actively exploring how AI tools can reduce manual lift, improve accuracy, and free up capacity for higher-value work. Qualifications - 4+ years of experience in payroll, with meaningful hands-on exposure to at least two of our four target countries (UK, Netherlands, Czech Republic, Australia). - Working knowledge of country-specific payroll regulations, including PAYE/RTI, Dutch wage tax, Czech social and health insurance contributions, and Australian STP and superannuation. - Experience working with or alongside EOR providers (Remote system experience is a plus). - Skilled in BambooHR or a comparable HRIS; able to identify data issues and partner on system improvements. - Strong data and reconciliation skills — you catch errors before they become problems through incredible eye for detail. - Able to manage competing deadlines across time zones without losing the details. - Clear, professional communicator who can translate payroll complexity for non-payroll audiences. - Naturally collaborative, with a high bar for accuracy and discretion. Nice to Have: - Experience with SOC 2 or ISO audit support in an HR or payroll context. - Familiarity with global benefits administration. - Exposure to US payroll (helpful for cross-training purposes). - Second European language proficiency. - CIPP or equivalent experience. Benefits - Fully paid parental leave. - Fully-covered, top-tier health insurance. - Unlimited vacation. - 100% remote work environment. Company Description Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities. As a Software-as-a-Service (SaaS) provider, we empower our 1,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform.

Role Description The Frontline Support Analyst – Solution 7 is a customer-focused role responsible for delivering exceptional support to users of Solution 7, Zone & Co.’s Excel-based reporting and budgeting solution for NetSuite. Acting as a trusted advisor to finance and accounting professionals, this individual helps customers maximize the value of Solution 7 by supporting the creation of refreshable management reports, forecasts, and financial statements powered by live NetSuite data. This role combines strong technical troubleshooting expertise with advanced Excel knowledge and a passion for customer success. The Frontline Support Analyst serves as a key point of contact for customers, ensuring timely issue resolution, minimizing business disruption, and providing a seamless support experience. What You'll Do - Manage incoming technical support incidents, requests, and changes, ensuring each is prioritized effectively. - Maintain a personal ticket queue, closing tickets promptly and meeting established service level agreements (SLAs). - Communicate proactively with customers, providing updates on ticket status and ensuring transparency throughout the support process. - Recognize when to escalate issues to Backline Support or other relevant teams for swift resolution of complex challenges. - Acquire in-depth knowledge of Solution 7 and its integration with NetSuite via SuiteAnalytics Connect, continuously enhancing expertise to provide exceptional support across reporting, budgeting, and consolidation use cases. - Take full ownership of support incidents, delivering consistent updates to customers and ensuring all issues are resolved satisfactorily. - Utilize Zendesk and JIRA to meticulously document all client interactions, ensuring real-time updates and clear record-keeping. - Engage in real-time client calls, representing the company with professionalism to effectively resolve technical incidents. - Educate customers on product features, software updates, and best practices to optimize their use of the products. - Assist customers with the installation, activation, configuration, and optimization of Solution 7 within their Excel and NetSuite environments, ensuring report templates and budget models align with their business needs. - Collaborate with cross-functional teams to relay customer feedback and insights, contributing to product improvements and enhancements. - Provide troubleshooting support for technical issues, utilizing strong analytical skills to identify root causes and deliver solutions. - Develop and maintain support documentation, including FAQs and knowledge base articles, to empower customers and improve efficiency. - Stay updated on industry trends and emerging technologies to provide informed support and advice to customers. - Foster a positive and collaborative team environment, sharing insights and best practices with colleagues to enhance overall service quality. - Participate in training and development programs to continuously improve technical skills and customer service abilities. - Monitor ticket trends and customer feedback to identify areas for improvement in support processes and customer experiences. - Conduct customer satisfaction surveys to gauge service effectiveness and identify opportunities for enhancement. - Implement best practices for customer support, focusing on efficiency and effectiveness in all interactions. - Assist in onboarding new customers, ensuring a smooth transition and positive experience as they start using the products. Qualifications - 3+ years of customer service expertise in a client-facing role. - 1+ years of experience with NetSuite (financial modules in particular) and a background in technical support. - Proficient in using Zendesk and JIRA for ticket management. - Exceptional written and verbal communication skills. - Friendly, confident, and professional demeanor. - Commitment to continuous learning and personal development. - Strong attention to detail and effective problem-solving abilities. - Excellent time management and prioritization skills in a dynamic environment. - Advanced Microsoft Excel proficiency, including complex formulas, pivot tables, and financial modeling; comfort with troubleshooting Excel add-ins is a plus. - Understanding of accounting principles, with 2-3 years of relevant experience. - Self-motivated, capable of working independently and collaboratively. - Bachelor’s degree in business, finance, computer science, or a related field. - Familiarity with NetSuite (particularly the General Ledger, financial reporting, and budgeting areas) and exposure to SuiteAnalytics Connect or similar data-connection layers is essential. - Basic knowledge of programming concepts and troubleshooting techniques is advantageous. Benefits - At Zone, our benefits are designed to enrich your life beyond the workplace. - As a fully remote company, we prioritize flexibility and balance. - Explore our comprehensive list of benefits at Zoneandco.com. Company Description Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact.