• Serve as a primary point of contact for HR-related inquiries across assigned business units, providing guidance on benefits, payroll, recruiting, policies, procedures, and workers’ compensation matters. • Support associate relations activities by addressing workplace concerns and escalating complex matters to HR leadership as needed. • Coordinate onboarding activities, including New Hire Orientation, background checks, system access, and I-9 compliance to support a positive associate experience. • Support recruitment activities by assisting with job descriptions, resume screening, interview coordination, and job offer processes. • Oversee timekeeping and payroll-related activities for assigned business units to ensure timely and accurate processing. • Partner with internal teams to support leave of absence administration and associate accommodations in compliance with company policies and applicable regulations. • Promote associate engagement initiatives and support programs that foster a positive and inclusive work environment. • Maintain compliance with federal, state, and local employment laws and company policies across all HR activities. • Support reasonable suspicion and post-accident drug screening processes in partnership with business unit leadership. • Monitor and track required associate training to support compliance and operational readiness. • Maintain accurate HR records, documentation, and reporting while ensuring confidentiality of sensitive information. • Support exit interview processes and communicate trends or concerns to HR leadership.

• Support the administration and optimization of Workday and other HRIS tools; troubleshoot issues and ensure data integrity across the platform. • Execute the operational transactions of key employee milestones, including compensation adjustments, promotions, terminations, and onboarding. • Design and maintain real-time dashboards; provide actionable reporting on turnover, headcount, and other key organizational metrics. • Develop Standard Operating Procedures (SOPs) and document workflows to scale HR operations effectively. • Lead the day-to-day administration of global health and wellness programs, acting as the primary point of contact for employee inquiries. • Execute the benefit reconciliation process and ensure accurate, timely processing of all carrier billing. • Coordinate and track leave programs (FMLA, Disability, etc.) ensuring a supportive experience for employees and compliance with all regulations. • Assist in the evaluation and rollout of employee perks to enhance the overall employee value proposition. • Direct the preparation and submission of information required for EEO-1, ADA, FMLA, and Department of Labor audits. • Draft or revise internal HR policies to ensure they remain current with changing local, state, and federal labor laws. • Maintain rigorous documentation standards for OSHA and other governmental reporting requirements.

• Own and improve HR operations across the employee lifecycle (onboarding to offboarding) • Manage payroll and benefits vendors (performance, controls, statutory compliance); HR Generalist runs monthly processing • Ensure local employment law compliance; maintain country contract templates and coordinate external counsel when needed • Coordinate commission governance and administration with sales and finance • Partner with the HRIS Specialist and HR Generalist to ensure accurate HR data, compliance and practical reporting • Support on complex ER cases from start to finish • Design and improve processes and automation in our HR system with the HRIS Specialist with focus on automation, data quality and practical use of AI tools where they add value.

Role Description Reporting to the HR Operations Manager - EMEA, you will partner with our Global HR Operations team to drive all aspects of HR Operations in the EMEA region. This isn't just about maintaining systems; it’s about supporting and scaling our HR operations in EMEA countries and being responsible for the execution of your ideas from concept to completion. We are looking for a data-driven problem solver with solid attention to detail who thrives in ambiguity, adapts quickly to a changing environment, and knows that sometimes laughter is indeed the best solution. What You Will Be Doing - Impact & Ownership: You will be the operational backbone for our EMEA region, ensuring a seamless journey for every employee. - Lifecycle Excellence: Responsible for the excellent delivery of the operational HR life cycle within assigned countries, including joiners to leavers, parental leaves, transfers, benefits enrolments, and regional monthly payroll. - Operational Control: Run HR operational activities, including handling employee queries via our ServiceNow ticketing system. - Strategic Partnership: Work closely with our Recruitment Operations Team to guarantee a smooth transition from candidate to an Elastic employee. - Regional Connection: Build your presence and connections regionally to ensure the HR team remains aware of the most important people topics. - Process Improvement: Lead process improvement projects for the region, introducing standardisation and optimising existing SOPs and playbooks. - Data & Systems: Ensure that our HR systems are up to date and use feedback gathered to ensure our operations function is successful across the EMEA region. - Partner Management: Proactively handle relationships with key internal partners, ensuring alignment across regional and functional HR teams to deliver a unified employee experience. Qualifications - Minimum 3 years of hands-on experience in HR Operations or HR Shared Services with exposure to a full employee lifecycle supporting EMEA countries. - Candidate Focus: A strong focus on the employee experience and customer service. - Process Management: Demonstrated experience in leading process improvement and creating Standard Operating Procedures. - Technical Skills: Experience with ServiceNow and Workday essential. - Communication: Excellent written and verbal communication and presentation skills; a second language is helpful. - Soft Skills: A problem-solver who can work independently in a fast-paced environment with a low ego, high integrity, and the ability to exercise confidentiality. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.