• Evoluir e realizar a manutenção dos sistemas de PDV e Gestão da Raffinato; • Detalhar as implementações realizadas, fornecendo informações claras para que a equipe de Testes execute as validações e elabore as notas de liberação; • Ler, compreender e avaliar os impactos técnicos das alterações propostas pela equipe de Análise antes da implementação; • Participar de reuniões técnicas e elaborar a documentação necessária para homologações, incluindo TEF, integrações com terceiros e demais certificações; • Implementar e manter as adequações fiscais exigidas pela legislação brasileira, garantindo conformidade com NFC-e, NF-e e SPED Fiscal; • Desenvolver soluções com foco em qualidade, desempenho, estabilidade e facilidade de manutenção; • Colaborar com as equipes de Análise, Testes e demais áreas envolvidas, contribuindo para a evolução contínua dos produtos da empresa.

Role Description This is a remote role that may be hired in several markets across the United States. At First Citizens Bank we’re in the midst of a bold digital transformation—simplifying, consolidating, and modernizing the way we serve our customers. We’re evolving toward a foundational North Star Architecture that enables us to scale smarter, move faster, and deliver experiences that truly differentiate us in the market. This is not business-as-usual. We’re reimagining our digital banking platform from the ground up—rethinking how channels connect, how technology supports growth, and how teams collaborate to deliver with speed and purpose. Few get the chance to help shape something this foundational. This is your opportunity to be part of a once-in-a-career journey, building what’s next while staying grounded in the impact we create today. If you’re energized by transformation, passionate about Digital CIAM and Fraud solutions, and ready to help lay the technical bedrock for a digital-first future—we want to talk to you. We are looking for a Director of Technology – CIAM & Fraud Platforms who will be accountable for the strategy, delivery, and run excellence of Customer Identity & Access Management (CIAM) and Fraud technology that underpins digital sales and servicing journeys across retail and commercial banking channels. The role ensures customers can onboard, authenticate, and transact securely and seamlessly, while protecting the bank from fraud, identity abuse, and financial crime. The Director leads four cross-functional delivery pods, delivering at pace while meeting stringent security, regulatory, and operational resilience requirements. Qualifications - Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management - 10 years technology leadership experience within banking or regulated financial services (preferred) - Proven ownership of digital identity and/or fraud platforms supporting high-volume customer journeys (preferred) - Experience leading multiple agile pods delivering customer-facing technology (preferred) - Strong understanding of digital banking, operational risk, and security controls (preferred) - Experience working with third-party vendors and SaaS platforms in a regulated context (preferred) - Excellent communication and stakeholder management skills (preferred) Requirements - Own the end-to-end technology roadmap for CIAM and Fraud capabilities supporting: - Digital onboarding and account opening - Login, step-up authentication, and consent - Servicing journeys across web and mobile - Real-time fraud detection and intervention - Ensure platforms support high availability, low latency, and peak traffic for always-on digital channels. - Drive simplification and reuse of identity and fraud capabilities across brands, products, and channels. - Ensure platforms align with enterprise architecture, security standards, and digital strategy. - Lead a number of technology pods, accountable for: - Roadmap delivery aligned to business outcomes - Engineering quality, resilience, and security-by-design - Predictable delivery against time, cost, and risk - Embed product-aligned, agile delivery with strong collaboration across Product, UX, Data, and Cyber. - Ensure CIAM and Fraud capabilities are delivered as reusable platforms, not point solutions. - Drive continuous improvement through automation, CI/CD, and DevSecOps practices. - Balance frictionless customer experience with strong authentication, authorization, and fraud controls. - Enable risk-based and adaptive authentication aligned to customer behavior and transaction context. - Ensure fraud detection capabilities support real-time decisioning with minimal false positives. - Partner with Fraud Operations and Customer Care to ensure effective customer treatment and resolution. - Ensure compliance with banking regulations, internal policies, and audit expectations related to: - Customer identity and access - Data protection and privacy - Fraud prevention and financial crime controls - Own technology responses to regulatory findings, incidents, and control issues. - Ensure platforms meet operational resilience expectations, including monitoring, failover, and recovery testing. - Participate in incident response for identity or fraud-related events. - Build and lead high-performing teams across engineering, delivery, and platform operations. - Develop deep capability in: - Digital identity engineering - Fraud analytics and decision platforms - Cloud-native, API-driven architecture - Create clear accountability across pods while fostering strong collaboration and engagement. - Actively coach and develop senior technologists and pod leads. - Partner with Digital CIAM and Fraud, Security, and Operations leaders to translate business growth, customer experience, and risk objectives into executable technology plans. - Provide clear, concise communication to senior executives on delivery status, risks, and trade-offs. - Influence prioritization decisions across competing digital initiatives. Benefits - Base pay for this position is generally between $175,000 and $240,000. - Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. - Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

Role Description The Sterling Director of Services Engineering will lead and develop a team of highly skilled delivery engineers dedicated to planning, implementing, and optimizing complex technical solutions for enterprise and U.S. federal government customers, including the Department of Defense (DoD), Intelligence Community (IC), and other global federal segments. This is a senior, visible role at Sterling that requires cross-functional collaboration to ensure the successful delivery of transformative IT services and infrastructure projects. - Attract, recruit, and retain engineers with diverse technical expertise. - Serve as the primary point of escalation, guiding engineers through complex engagements. - Ensure high levels of customer satisfaction. - Develop and refine technical delivery strategies that articulate the value of Sterling’s offerings. - Sustain profitable, long-term customer relationships. - Inspire engineers to perform at their best while driving continuous improvement and growth. Qualifications - Must have Federal (Civilian or DoD) experience. - Broad understanding of information technology services, including diverse product ecosystems, tools, and solutions. - Deep, expert-level experience in infrastructure solutions from vendors such as Dell, Cisco, HPE, VMware, Microsoft, and Red Hat. - Combination of tactical delivery know-how with strategic visioning. Requirements - Develop, execute, and measure departmental strategies to successfully deliver complex, mission-critical services to federal customers. - Translate organizational objectives into actionable service delivery plans. - Ensure engineering capabilities and resources are matched effectively to customer demand and project requirements. - Maintain strong relationships with key customers and vendor stakeholders. - Partner with internal resources to develop and execute programs that support the department’s strategy. - Align departmental strategies with corporate-level priorities and growth objectives. - Ensure technical strategies are practical, differentiated, and profitable for the company. Benefits - Consciously create a workplace culture that is consistent with Sterling’s overall mission and core values. - Understand employee morale and create an environment that supports engagement, retention, and high performance. - Foster teamwork, support, and unity among team members. - Provide oversight and direction to employees to ensure compliance with the company’s policies and procedures. Core Technical Skillset Requirements - Platform Systems: Strong understanding of virtualization technologies, including hypervisors such as VMware, Hyper-V, KVM, and Citrix. - AI/ML Infrastructure & Solutions: Familiarity with AI/ML solution architectures, including GPU-accelerated compute, model training and inference environments. - Data Storage: Knowledge of storage architecture, including SANs, NAS, and software-defined storage technologies. - Network Architecture: In-depth knowledge of network architecture, including SDN and network virtualization. Additional Technical Fundamentals - Application & Automation: Experience with automation tools such as Ansible, Puppet, and Chef. - Security: Strong understanding of security principles, including authentication, authorization, and encryption. - Cloud: Familiarity with cloud computing technologies, including public, private, hybrid, and government cloud environments. - Cost Optimization: Understanding of cost optimization techniques, including open-source solutions and capacity planning. - DevOps: Familiarity with DevOps practices and tools, including CI/CD pipelines and infrastructure as code. - AI Governance & Security: Understanding of AI governance, data privacy, and secure AI adoption.

Role Description The Network Engineer, Senior designs, implements, and optimizes complex enterprise network infrastructures that support mission-critical systems in highly regulated government environments. This role goes beyond traditional network engineering and requires a well-rounded infrastructure expert who can troubleshoot and resolve complex connectivity issues across network, server, and application layers. Hands-on problem solver who thrives in high-availability environments and deployment of LAN, WAN, and wireless solutions to ensure resilient, scalable, and secure connectivity across data centers, cloud environments, and remote sites. Oversees advanced troubleshooting and performance tuning for multi-vendor network hardware and software, resolving issues escalated beyond lower tiers of support. The engineer partners with security, systems, and application teams to align network design with zero-trust principles, monitoring strategies, and compliance requirements. This position also provides technical leadership on network roadmaps, technology selection, and major upgrade or migration initiatives. Key Responsibilities - Monitor, troubleshoot, and resolve complex network and infrastructure incidents in a 24/7 NOC environment. - Support design initiatives of end-to-end network infrastructure, including routing, switching, wireless, VPN, and inter-site connectivity across campus, data center, and cloud environments. - Configure and maintain enterprise-class routers, switches, firewalls, and load balancers from major vendors, using best practices for segmentation, redundancy, and quality of service. - Collaborate with server, database, and application teams to resolve cross-functional incidents. - Analyze packet captures, flow data, and logs to determine failure points. - Support and troubleshoot Windows and Linux server environments, including system-level connectivity and performance issues. - Monitor network performance and integrity using flow analysis, SNMP, and packet capture tools, tuning capacity and paths to meet stringent availability and latency targets. - Implement and oversee network security controls such as access control lists, network access control, VPNs, and integration with identity and logging platforms within a highly regulated environment. - Lead resolution of complex, escalated incidents by performing deep protocol-level analysis, coordinating cross-team troubleshooting, and documenting permanent corrective actions. - Design and automate network configuration and change workflows using infrastructure-as-code, templates, and scripting to improve consistency and reduce operational risk. - Mentor junior and mid-level network engineers, reviewing designs and changes, and establishing standards for documentation, monitoring, and change control. - Align network architectures with modern patterns such as SD-WAN, network virtualization, and software-defined networking, and plan migrations from legacy designs. - Drive continuous improvement in monitoring, alerting, and operational processes. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field, or equivalent relevant experience. - Minimum of 8 years of experience in network engineering or a closely related role supporting enterprise networks. - Strong knowledge of networking principles, including TCP/IP, routing, switching, wireless, network segmentation, and high-availability design. - Hands-on experience configuring and troubleshooting enterprise network platforms from major vendors such as Cisco, Juniper, Palo Alto, Fortinet, or equivalent. - Proficiency with network monitoring, diagnostics, and troubleshooting tools such as packet analyzers, SNMP platforms, flow analysis, and log correlation tools. - Experience supporting secure network operations in government, defense, or other highly regulated environments. - Proven ability to troubleshoot end-to-end connectivity issues across multiple layers (network, OS, application). - Solid understanding of Linux and Windows server administration. - Experience diagnosing DNS, DHCP, and authentication-related issues. - Familiarity with virtualization platforms (VMware, Hyper-V) and cloud networking (AWS, Azure, GCP). - Strong critical thinking and rapid problem isolation skills under pressure. - Professional network certifications such as CompTIA Sec+ and CCNA, CCNP or equivalent advanced vendor credentials. - Candidates must have a current secret security clearance U.S. citizenship required. - Strong analytical, communication, and problem-solving skills, with the ability to manage multiple complex priorities effectively. Preferred Qualifications - Professional network certifications such as Microsoft, ITIL, JNCIS, JNCIP, RHCE or equivalent advanced vendor credentials. - Experience designing and supporting large multi-site networks across telework, campus, data center, and cloud-connected environments. - Familiarity with zero-trust architecture, software-defined networking, SD-WAN, DMVPN, and network automation frameworks. - Background supporting voice, video, and high-throughput mission systems with strict uptime and latency requirements. - Experience creating technical standards, network documentation, and implementation runbooks for enterprise operations teams. Job Specific Skills - Enterprise routing and switching - LAN/WAN architecture - Wireless network engineering - VPN and remote access design - Firewall and network segmentation - Network performance tuning - Packet and protocol analysis - Network automation and scripting - SD-WAN and network virtualization - Incident escalation and root cause analysis