• Own and administer the Product & Design tool stack (Notion, Mixpanel, Metabase, Hex, Featurebase, Figma) and keep it working as a coherent system. • Run product process rituals: weekly syncs, epic demos, kickoffs, retros, pre-mortems, and quarterly planning. • Build and maintain KPI, adoption, and usability dashboards; write SQL and build visualizations directly; partner with PMs on discovery analytics. • Design and operate the customer feedback pipeline — consolidating signals from six channels (Featurebase, Sales, CS, Support, CAB, discovery interviews) into a weekly digest routed to the right PM at the right time. • Track which customer requests turned into shipped features, in-progress work, or deliberate declines, and close the loop back to Sales and CS. • Maintain PR/FAQ and 5 Questions templates in Notion; track which initiatives have artifacts, which are missing them, and surface gaps to the SVP of Product & Design. • Coordinate cross-functional release logistics with Marketing, Sales, CS, Support, and Solutions Engineering. • Advocate for data hygiene: consistent event taxonomy, instrumentation standards, clean property naming.

• Drive efficiency, coordination, and clarity across the Product Engineering and Design organization. • Support cross-functional alignment, process improvement, and data-driven decision-making throughout the product lifecycle. • Supervise 1 to 2 team members, manage the internal product knowledge base, and enable Product Analytics. • Focus on making product work smoother, smarter, and more scalable.

• Help establish, scale, and continuously improve Amgen’s Digital Product Operating Model (DPOM) across the enterprise • Own the operating infrastructure that enables Amgen’s shift from projects to products, including the DPOM playbook, product management standards, enterprise tooling strategy, adoption measurement, and integration of product ways of working into core business, technology, finance, agile, and governance rhythms • Translate product management principles into practical, repeatable systems that teams across Amgen can understand and adopt • Create and maintain the DPOM playbook as a trusted enterprise resource • Define how product practices, decision rights, lifecycle standards, OKRs, roadmaps, portfolio planning, intake, documentation, and measurement work in practice • Lead research and recommendations for digital tools that support DPOM • Evaluate options, align stakeholders, present recommendations to leadership, and drive adoption of selected tools across the enterprise • Own the enterprise measurement system for DPOM adoption, maturity, and effectiveness • Define metrics, maturity indicators, and reporting mechanisms that show how product ways of working are being adopted across product groups and business functions • Partner closely with stakeholders to embed DPOM into enterprise-wide cadences.

• Serve as the first point of contact for customer inquiries, delivering accurate, empathetic, and timely resolutions across technical and product-related issues (AI output quality, application access, authentication, error logs, etc.). • Manage multiple competing priorities while maintaining strong responsiveness, reliability, and accountability during support shifts. • Troubleshoot complex issues in partnership with cross-functional teams, escalating appropriately while ensuring a high-quality customer experience. • Develop and maintain deep knowledge of Latent’s products, features, and workflows. • Document customer interactions, issues, and feedback to support continuous product and process improvement (FAQs, knowledge base content, internal documentation). • Own tasks independently while contributing to team workflows and ongoing refinement of support operations.