WelbeHealth

Role Description The WelbeHealth Advocate Supervisor, RN oversees the daily operations of the triage call center team, providing leadership and clinical guidance to RNs and LVNs to ensure timely, high-quality patient care and efficient call management. This role is accountable for process development and improvement, team management, staff scheduling, and training and development initiatives to support operational excellence and regulatory compliance. This role is different because the WelbeHealth Advocate Supervisor, RN at WelbeHealth: - Has the opportunity to lead and develop a fully remote team of RNs and LVNs, promoting flexibility and work-life balance while driving high-quality patient care. - Is part of a value-based care organization focused on improving patient outcomes through collaboration, innovation, and meaningful clinical impact. On the day-to-day, you will: - Lead the onboarding, training, coaching, and ongoing development of the WelbeHealth Advocate Nurses within the WelbeHealth Advocate Hub to ensure high-quality performance and engagement. - Oversee daily operations for the WelbeHealth Advocate Nurse team, including delegation of work, scheduling, and other duties required to meet the expected performance targets and goals, and service level expectations. - Identify systemic and operational issues and contribute to process improvement initiatives including root-cause analysis, solution implementation, and outcome monitoring. - Ensure team compliance with all organizational policies, regulatory requirements, performance standards, and departmental procedures. - Collaborate with cross-functional partners and market leaders as needed to resolve issues, improve coordination, and standardize processes across teams. Qualifications - Graduate of accredited school of nursing required; BSN required. - Unencumbered RN license required. - Minimum of five (5) years of nursing experience required, with at least two (2) years of experience in telehealth preferred. - Proficiency with technology, especially computers, software applications, and phone systems, including experience using electronic medical records systems. - Two (2) years of supervisory experience with demonstrated ability to mentor and develop team members. - Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects. - Ability to work independently with minimal supervision and prioritize in a fast-paced environment. - Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime. Benefits - Medical insurance coverage (Medical, Dental, Vision). - Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days. - 401K savings + match. - Comprehensive compensation package including base pay and bonus. - Additional benefits. Compensation Offering $109,240.54 — $144,197.50 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment.

Role Description WelbeHealth PACE helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. We serve the most vulnerable seniors with better quality and compassion in a value-based model. The WelbeHealth Advocate Nurse provides outstanding continuity of care when the PACE center is closed within their scope of practice. The WelbeHealth Advocate Nurse is accountable for: - Answering phones after hours (evening, nights, weekends, and holidays) - Resolving logistical issues that arise both over the phone and during visits to participants’ residences or acute care settings - Consulting with other clinical staff on call, as needed This role is different because WelbeHealth Advocate Nurses at WelbeHealth: - Work fully remote and are not on call - Build relationships with participants rather than providing short-term care On the day-to-day, you will: - Handle calls (inbound/outbound) as assigned, responding as appropriate within their scope of practice, and consulting with other clinicians, including on-call providers - Coordinate telehealth meetings between participants and clinicians - Ensure timely care delivery, as well as resolve basic issues, escalating to management as necessary - Troubleshoot and effectively resolve logistical care delivery issues relating to aspects such as transportation, medication delivery, and hospital discharge when daytime care teams or responsible central teams are not available - Support the clinical care and home health teams to manage smooth care transitions between settings (hospitals, skilled nursing facilities, etc.), escalating changes in participants’ conditions as appropriate Qualifications - Graduate of an Accredited School of Nursing with an unencumbered RN license - Nursing knowledge and skills necessary to treat frail, elderly participants and manage complex clinical situations - Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations - Excellent clinical, organizational, and communication skills in settings with seniors, their families, and interdisciplinary team members - Able to work assigned shift which may include days, evenings, nights, weekends, holidays, and overtime Requirements - Seeking a WelbeHealth Advocate Nurse that ideally has triaging experience Benefits - Medical insurance coverage (Medical, Dental, Vision) - Work/life balance - 17 days of personal time off (PTO), paid holidays observed annually, and 6 sick days - 401k savings + match - Comprehensive compensation package including base pay and bonus - Additional benefits Compensation Offering $47.74 — $63.02 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com.

Role Description The WelbeHealth Advocate Nurse provides outstanding continuity of care when the PACE center is closed within their scope of practice. Responsibilities include: - Answering phones after hours (evening, nights, weekends, and holidays). - Resolving logistical issues that arise both over the phone and during visits to participants’ residences or acute care settings. - Consulting with other clinical staff on call, as needed. This role is different because WelbeHealth Advocate Nurses at WelbeHealth: - Work a fully remote, flexible schedule. - Build relationships with participants rather than providing short-term care. On the day-to-day, you will: - Handle calls (inbound/outbound) as assigned, responding as appropriate within their scope of practice, and consulting with other clinicians, including on-call providers. - Coordinate telehealth meetings between participants and clinicians. - Ensure timely care delivery, as well as resolve basic issues, escalating to management as necessary. - Troubleshoot and effectively resolve logistical care delivery issues relating to aspects such as transportation, medication delivery, and hospital discharge when daytime care teams or responsible central teams are not available. - Support the clinical care and home health teams to manage smooth care transitions between settings (hospitals, skilled nursing facilities, etc.), escalating changes in participants’ conditions as appropriate. Qualifications - Graduate of an Accredited School of Nursing with an unencumbered RN license. - Nursing knowledge and skills necessary to treat frail, elderly participants and manage complex clinical situations. - Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations. - Excellent clinical, organizational, and communication skills in settings with seniors, their families, and interdisciplinary team members. - Able to work assigned shift which may include days, evenings, nights, weekends, holidays, and overtime. Requirements - Seeking a WelbeHealth Advocate Nurse that ideally has triaging experience. Benefits - 401k savings + match. - 1 hour of sick time accrued for every 30 hours worked. - Compensation consists of base salary plus bonus. - Competitive total rewards package that includes comprehensive healthcare coverage. - Broad range of additional benefits for team members who work 20 or more hours per week. - PT Compensation: $47.74 — $63.02 USD. COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com.

Role Description The Encounter Data Specialist is a key member of the WelbeHealth configuration team, and is accountable for supporting and ensuring the successful and compliant submission of encounter data reporting to both CMS (federal) and state agencies. This role is different because the Encounter Data Specialist at WelbeHealth: - Plays a critical role in ensuring accurate and compliant encounter data submissions, directly supporting organizational compliance, reporting integrity, and operational success within a highly regulated healthcare environment. - Partners cross-functionally with internal teams and external vendors to investigate encounter submission issues, identify root causes, resolve data discrepancies, and support scalable encounter reporting processes as WelbeHealth continues to grow. On the day-to-day, you will: - Ensure encounter data submissions meet federal and state requirements. - Analyze and interpret encounter data errors to identify potential issues and trends. - Review and resolve encounter errors in a timely manner to achieve and maintain high encounter submission acceptance rates. - Monitor monthly federal and state encounter data reports and create an error resolution plan. - Stay informed of federal and state updates for encounter data rules and regulations. - Work closely with both internal and external partners to identify issues and perform root cause analyses on encounter rejections related to claims data and eligibility. - Support new implementations of encounter submissions to CMS and state necessary to accommodate company growth. Qualifications - High school diploma or equivalent. - Minimum of three (3) years of experience with encounter data submissions and resolution; five (5) years of experience as a healthcare claims supervisor or above may be substituted. - Excellent organizational, time management, and communication skills. - Proficient with office and electronic communication (i.e., Excel and Microsoft Office). - Ability to work independently with minimal supervision. - Demonstrated ability to prioritize in a fast-paced environment. Benefits - Medical insurance coverage (Medical, Dental, Vision). - Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days. - 401K savings + match. - Comprehensive compensation package including base pay and bonus. - And additional benefits! Compensation Offering $61,663.43 — $81,395.73 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com.

• Examine, review and process claims according to contractual obligations, federal and state regulations, organizational policies and procedures, or other established quality standards • Assess appropriateness of returned, denied, or paid claims by reviewing and following contractual obligations, federal and state regulations, organizational policies and procedures, or other established quality standards • Ensure claim timeliness processing standards are being met • Work alongside manager to establish and maintain claims processing rules that meet all regulatory and business requirements • Assist internal and external partners with questions related to claims decisions or claims statuses • Maintain a comprehensive understanding of claim processing guidelines at both the federal and state level

• Examine claim records and forms to investigate and resolve first level disputes, including completion of acknowledgement and determination letters • Review and process second level claims, such as adjustments and corrected claims • Work closely with leadership on identified trends related to improper processing and claim-related concerns or discrepancies that result in a dispute • Assist the team in carrying out departmental responsibilities and collaborate with others to support short- and long-term goals and priorities • Establish and maintain effective working relationships with team and collaboration with interdepartmental staff and leadership • Work closely with leadership on identified trends related to improper processing and claim related concerns or discrepancies that result in a dispute

• Review processed claims for accuracy prior to payment while maintaining acceptable levels of claim’s aged inventory by verifying various aspects of the system and claim • Complete and maintain detailed documentation of audit findings which include decision methodology, system or processing errors, and monetary discrepancies • Move claims free of processing errors through for full adjudication and return claims with errors back to the claims team for corrections • Provide feedback to the Oversight & Monitoring Manager on claims processing errors, quality improvement opportunities, and configuration change requests, when applicable

• Establish clear operational ownership, performance expectations, and accountability across teams, as well as ensure operational readiness to support growth, new market launches, and evolving regulatory requirements • Own Payment Integrity strategy and execution, including prevention, detection, investigation, and timely documentation and resolution activities, as well as design and oversee operational controls to ensure accurate payment, minimize overpayments, and reduce financial leakage • Partner with Compliance and Regulatory Operations teams to establish workflows, escalation paths, and documentation standards for identifying, investigating, proactively mitigating risk, and addressing potential FWA, all while ensuring appropriate tracking, reporting, and leadership visibility into trends and outcomes • Establish standardized, auditable, and scalable processes and drive rigorous documentation of operational workflows, SOPs, controls, and interdependencies across HPS, as well as partner with IT and Analytics to enable workflow automation and system‑enabled controls where appropriate • Define and monitor operational KPIs, SLAs, and performance metrics, using data and reporting to identify bottlenecks, risks, and opportunities for efficiency and quality improvement, as well as lead continuous improvement initiatives to strengthen execution, reduce rework, and ensure operational issues and risks are proactively escalated and resolved • Serve as a strong communicator across HPS and enterprise partners, translating complex operational issues into clear, concise updates for executive leadership, as well as partner closely with Regulatory Operations to support audit readiness, regulatory responses, and sustainable remediation • Lead and develop senior operational leaders and their teams, including hiring, coaching, performance management, succession planning, and building a culture of accountability, ownership, documentation discipline, and continuous improvement.

Role Description The Associate, Strategy & Expansion is a critical member of the growth team, reporting to the Associate Director of Strategy. This role works closely with the Chief Growth Officer, Chief Financial Officer, and other leaders to shape and execute WelbeHealth’s near and long-term growth strategies. The Associate, Strategy & Expansion will lead key projects including: - Evaluating new market opportunities - Developing go-to-market strategies - Improving existing market growth opportunities - Supporting site launches This role is different because the Associate, Strategy & Expansion at WelbeHealth: - Directly shapes WelbeHealth’s growth strategy by evaluating new markets, assessing financial and demographic opportunities, and helping determine where and how we expand PACE to serve more seniors. - Operates as a strategic partner to executive leadership, translating complex data into clear, actionable insights and presenting recommendations to senior leaders, including the CFO, CGO, and broader executive team. On the day-to-day, you will: - Lead the evaluation of new market growth opportunities to inform overall future growth. - Develop go-to-market strategies for each new center. - Synthesize insights on existing center growth performance and present findings to Marketing, Outreach and Enrollment (MOE) and Operations leadership teams. - Analyze existing WelbeHealth center enrollment performance and areas of unmet need. - Drive high-priority projects from concept to completion. - Balance multiple workstreams, providing actionable insights and maintaining clear communication with stakeholders. Qualifications - Minimum of two (2) to four (4) years of experience in a strategy, finance, or business role; experience in healthcare, managed care, or senior care is highly desired. - Proficiency in Microsoft Excel and PowerPoint, with demonstrated ability to deliver sharp, high-quality analyses and presentations. - Strong data analysis skills, with experience using tools like Excel, Power BI, Tableau, and Access to evaluate and manipulate data. - Proven ability to translate granular data into actionable insights for executive-level audiences. - Ability to leverage AI tools for data analysis and aggregation, market research, and workflow automation. - Strong written and verbal communication skills to inform and influence cross-functional stakeholders, including senior leadership. - Ability to build strong relationships across a matrixed organization while remaining self-motivated and independently capable of driving projects forward. - Fully remote role; candidates can be located anywhere in the US, but preference for East Coast/NYC-based. Requirements - Analytical, resourceful, and mission-driven. - Ability to turn data into strategy and drive high-impact growth initiatives that expand access to care for underserved seniors. Benefits - Medical insurance coverage (Medical, Dental, Vision). - Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days. - 401K savings + match. - Comprehensive compensation package including base pay and bonus. - Additional benefits. Compensation Offering $74,612.76 — $98,488.84 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses.

• Plan, build, and manage SEM/PPC campaigns through Google Search and Bing, as well as manage connected TV (CTV) campaigns and report on metrics in a clear and concise manner • Adopt and integrate AI tools across the marketing function - prompt engineering, AI-powered analytics, automated workflows, and LLM-assisted content and copy production - to compress execution timelines, scale output, and maintain a measurable edge over competitors • Drive upper and lower funnel results through social media advertising, demonstrating the ability to target seniors with relevant, captivating creative that inspires action • Manage omnichannel campaign spend, ensuring that campaigns stay within budget and exceed CAC goals, as well as build reports to measure campaign effectiveness and inform optimizations • Support website development and spearhead a landing page testing plan to support demand generation, as well as develop an SEO strategy and execute on-site and off-site adjustments to improve search engine ranking positions • Evaluate all of WelbeHealth’s current customer acquisition paths and identify areas for improvement and growth, quickly capitalizing on low hanging fruit • Work with our email/marketing automation tool, building and maintaining nurture streams to prospective participants to progressively engage them on WelbeHealth’s value proposition