• Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account • Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health • Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs. • Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team • Oversee account-specific projects and calculate/communicate ROI and value delivered • Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction • Escalate critical client issues to leadership and drive follow-up to resolution • Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently • Other duties as assigned

• Lead enterprise-level network modeling and scenario planning across manufacturing, warehousing, and distribution • Partner with business units to identify and evaluate optimization opportunities • Support business unit network optimization project execution • Act as a trusted advisor to Business Unit leaders • Align cross-functional stakeholders around recommendations • Develop enterprise playbooks, frameworks, and tools • Monitor trends and proactively identify strategic network risks

• Manage a portfolio of projects, including Workday primed and partner primed projects • Manage budget, timeline, scope and risks for assigned portfolio of projects • Monitor project forecasts, and compliance with departmental policies on project governance • Act as trusted advisor for the customer's executive leadership team, including participation in Steering Committee meetings • Work with Resource Management and Consulting Managers to staff project teams and act as escalation point for project staffing issues • Assist with sales to provide expertise on deployment approaches, input into project staffing plans and SOW’s • Conduct project assessments on strategic projects • Provide advisory services on strategic projects • Review project change orders to ensure they are adequately documented and executed • Collaborate across projects in the portfolio to help bring consistency and delivery excellence across the business • Lead internal initiatives that support practice development • Mentor Engagement Managers through continuous coaching on Workday methodology, processes and policies

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Creative Director (Motion & Film) Overview: Creative Director (Motion & Film) Location: Kuala Lumpur, Malaysia Team: Content Production, Digital Labs This is a hands-on role. You are a creative director who still builds. You will own the story and own the render: in the room with the client to shape the idea, then going away to craft the film yourself. If you direct from a distance and hand execution to someone else, this is not the role for you. About Digital Labs: Mastercard Digital Labs is the company's global innovation services team. We are a rapid prototyping, piloting and design partner working with Mastercard's base of Fortune 500 clients across global commerce. We run innovation sprints and workshops that move from problem to pitch at speed, and the films we create are often the moment an idea lands. Your work is what stakeholders remember. Role: As Creative Director (Motion & Film), you own the end-to-end creation of bespoke, client-branded films for business critical pitches. These are emotive, highly engaging pieces built to carry a message and make a room feel something, not corporate filler. You move from a client brief to a finished, on-brand film by extracting the requirements and assets, shaping the narrative, writing the script, and executing the motion design and edit to a world-class standard. You will sit at the centre of a small, senior team of designers, facilitators, engineers and content specialists. You are as comfortable directing the creative thinking as you are opening After Effects at 9pm to make it real. What you will own: - Direction: set the creative direction, tone and visual language for pitch and brand films - Narrative and scripting: develop concepts, write scripts and storyboards that carry the message - Client engagement: attend workshops and client sessions, extract the brief, problem and required assets - Hands-on production: deliver motion design and editing to industry standard; After Effects and Premiere are core daily craft - Bespoke branding: ensure every film is aligned to the client's brand and feels considered and tailored - End-to-end delivery: manage multiple pieces simultaneously and deliver at workshop speed to a world-class bar - AI-powered production: You are genuinely on top of modern AI creative production workflows, using them to move faster, explore more and lift quality where they help. You also understand their limits and can deliver beautifully without them. You know when AI accelerates the work and when craft has to take over. All About You: You are an established creative thinker with exceptional production chops. You have directed work and made work, and refuse to give up either. You think in story and emotion first and have the technical command to deliver it yourself. Experience - 7+ years in a hands-on creative role across motion design and film/video production at a senior level in an agency, studio or in-house team. - A standout portfolio that proves both thinking (concept, narrative, emotion) and craft (motion design, edit, finish). - A track record of owning projects end-to-end and delivering under pressure in fast-moving environments. - Proficiency in English - spoken and written. Craft and tools: - Industry-standard command of Adobe Creative Suite, with After Effects as a core strength and Premiere essential. - Strong narrative and scriptwriting ability. - Fluency with current AI creative production workflows, with clear judgement on when not to use them. - Camera and shooting knowledge. - 3D experience (Element 3D, Cinema 4D or Blender) is a strong plus. Ways of working: - Client-ready, able to hold the room in workshops, extract what is needed and represent the work with confidence. - Self-directed and calm under competing deadlines, with strong ownership. - A genuine collaborator across cross-functional teams. - Willing to travel for client sessions. Work Authorization: - Eligibility to work in Malaysia. Why this role: You will work on globally significant problems for some of the world's biggest brands, with the autonomy of a senior maker and the reach of Mastercard behind you. If you are a director who never stopped being a craftsperson and you want your films to be the moment the idea lands, we want to hear from you. Corporate Security Responsibility: All activities involving access to Mastercard assets, information and networks carry an inherent risk to the organisation. Everyone working for, or on behalf of, Mastercard is responsible for information security and must abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of information accessed, report any suspected security violation or breach, and complete all mandatory security trainings in line with Mastercard guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.