VA Central Ltd

Role Description This is a remote position. Our client operates within the commercial property sector, servicing high-end prestige commercial clients. They deploy field engineers to conduct site inspections, assessments and repair works across premium commercial environments. This role sits at the centre of their operations, coordinating between head office, field engineers, tenants, occupiers and clients to ensure jobs progress efficiently and every client touchpoint reflects the standard their client base expects. Key Responsibilities: - Engineer Coordination & Logistics - Process and coordinate incoming works orders via Fixflo and Dwellant, entering them onto the system accurately. - Create tasks for engineers based on works or quotation requests. - Undertake daily engineer calls to run through diaries, ensure all tasks are understood and address any potential issues before a visit. - Manage day-to-day engineer logistics including parking requests, ad-hoc parts requests, access issues and other on-the-day challenges. - Liaise with clients to organise keys, access, information or anything else required to fulfil their request. - Communicate job progress updates and completion reports to clients throughout. - Tenant & Occupant Communications - Process occupant and tenant communications professionally and promptly. - Respond to, book and reconfirm occupant site visits and send reminders. - Answer incoming calls from staff, tenants and clients, assisting with their requests using available company software platforms. - Send and respond to emails, as well as text and WhatsApp messages via CRM integrations. - Client & Stakeholder Management - Act as a first point of contact for high-end commercial clients, communicating with professionalism, warmth and discretion. - Upload reports and invoices to client portals such as Fixflo and Dwellant, or send pre-generated invoices via the CRM system. - Use company AI platforms to create basic job reports for clients and submit them for review by the head office team. - Manage expectations clearly and handle queries and issues calmly and proactively. - Financial Administration - Process supplier invoices, adding cost data to the relevant jobs and ensuring supplier costs match original quotes. - Set up payments to suppliers on the company pay platform, subject to head office review and approval. - Input correct engineer times to jobs, ensuring figures are accurate and in line with pre-approved amounts. - Review overdue client accounts and send reminder emails and copy invoices. - View and allocate certain incoming payments from the bank feed report. - Process incoming client account requests, allocate terms and submit for approval. - CRM & Systems Administration - Update and manage tenant contact details, property manager details and client account data including addresses, emails, phone numbers, site details and occupant information. - Maintain real-time updates within the CRM system across all active jobs. - Work across internal systems including CRM, Notion, Slack and Outlook. - Work across external platforms including fleet trackers, live dash cams, certificate systems, basic accounting platforms, payment systems and parking systems. - Other general CRM administration and office-related duties as required. - Compliance & Contractor Records - Source parts and materials for jobs, working with suppliers to obtain quotes, negotiate pricing, process orders and arrange delivery. - Create, update, manage and maintain staff and contractor compliance records. Qualifications - Minimum 3 to 5 years of experience in a similar operations, administration or field service coordination role. - Strong operational administration and coordination experience. - Exceptional written and verbal communication skills in English. - Highly organised with excellent attention to detail. - Confident managing multiple stakeholders simultaneously. - Experience working with CRM systems and digital platforms. - Basic finance knowledge – credit control or accounts administration exposure advantageous. - Technically confident and adaptable to new systems. - Experience in a property, facilities management or field service environment is advantageous. Personal Attributes - Polished, articulate and professional in all communications. - Service-driven with a concierge mindset – this is a premium client environment. - Discreet and trustworthy. - Proactive and solutions-oriented – does not wait to be told. - Calm under pressure and able to manage competing priorities. - Able to operate independently and with confidence during UK business hours. Hardware Requirements - Computer or laptop with stable performance. - Reliable ADSL/Fibre internet (minimum 50 Mbps). - Headset compatible with VOIP systems. - Anti-virus installed. - UPS/Backup power for load shedding. Benefits - Working hours: Monday to Friday, 9am – 6pm UK time. - This is a remote contracted role. There is no paid annual leave included in this arrangement. - UK bank holidays are observed and will not be working days.

Role Description This is a remote position. We are seeking a proactive and detail-driven SEO Specialist to join our growing digital marketing agency. This is a hands-on, execution-focused role suited to someone with agency experience who enjoys working directly on client accounts and taking ownership of SEO performance end to end. The successful candidate will be responsible for actively managing and optimising multiple client accounts, delivering SEO strategies, implementing recommendations, and reporting on results - not just coordinating or liaising. This role offers an excellent opportunity to deepen technical and strategic SEO skills within a fast-paced, innovative agency environment. ***Candidates currently running their own agency will not be considered*** Key Responsibilities - Client & Account Delivery - Take full ownership of a portfolio of SEO client accounts, from strategy through to execution and reporting. - Act as the day-to-day SEO lead on accounts by actively implementing SEO tasks, not just coordinating them. - Communicate directly with clients, explaining work completed, insights, and next steps clearly and confidently. - Manage timelines, deliverables, and priorities across multiple accounts to ensure consistent quality and performance. - Technical & On-Page SEO - Conduct in-depth keyword research to support content planning and on-page optimisation. - Optimise website pages, blog content, and landing pages to improve rankings and organic visibility. - Create, update, and optimise metadata including titles, meta descriptions, headings, internal linking, and image optimisation. - Manage and update content across content management systems, primarily WordPress. - Identify and resolve on-site SEO issues such as crawl errors, indexation problems, site speed, and technical SEO blockers. - Manage canonical tags, pagination, and hreflang attributes where applicable to avoid duplicate content and support international SEO. - Implement and maintain proper redirect management, including 301 redirects, identifying and resolving redirect chains and loops. - Manage and optimise robots.txt files and XML sitemaps, including crawl budget management for larger sites. - Audit and improve Core Web Vitals (LCP, INP, CLS) and Page Experience signals in line with Google's guidelines. - Conduct log file analysis to understand crawler behaviour and identify indexation inefficiencies. - Implement schema markup and structured data (JSON-LD) across relevant page types to enhance SERP appearances. - Support local SEO efforts including Google Business Profile optimisation, local citations, and NAP consistency where relevant to client accounts. - Tools & Data Analysis - Implement and monitor SEO activity using tools including: - Google Search Console - Google Analytics (GA4) - Google Tag Manager - SEMrush / Ahrefs - Screaming Frog - Looker Studio (Google Data Studio) for client reporting dashboards - Sitebulb or similar crawl analysis tools - Analyse performance data to identify trends, opportunities, and areas for improvement. - Produce clear, actionable SEO reports that demonstrate progress, outcomes, and ROI. - Set up and configure GA4 events, goals, and conversion tracking to accurately measure SEO-driven performance. - Utilise AI-assisted SEO workflows and tools to improve efficiency and output quality, while maintaining accuracy and judgement. - Off-Page SEO & Authority Building - Actively support and execute link acquisition strategies through outreach, content promotion, and digital PR. - Conduct competitor backlink analysis and identify link-building opportunities. - Assess link quality and ensure backlink profiles align with best practices and avoid toxic links. - Support efforts to build topical authority and strengthen E-E-A-T signals. - Conduct content gap analysis to identify missing topical coverage and inform link-worthy content creation. - Monitor and manage brand mentions and unlinked citations as part of wider authority-building activity. - Collaboration & Best Practice - Work closely with content writers, designers, and developers to ensure SEO best practices are implemented correctly. - Stay up to date with algorithm updates, SEO trends, and industry developments. - Proactively suggest improvements to processes, workflows, and client strategies. - Brief and quality-check content produced by writers to ensure it meets SEO requirements, including keyword usage, structure, and E-E-A-T alignment. Qualifications - Proven experience working as an SEO Executive or similar role within an agency environment. - Strong hands-on experience implementing SEO strategies across multiple client accounts. - Solid understanding of technical SEO fundamentals, including HTML, CSS, and JavaScript basics. - Proficiency in WordPress and familiarity with other CMS platforms. - Experience using Google Search Console, Google Analytics (GA4), and tools such as Screaming Frog, SEMrush, or Ahrefs. - Knowledge of schema markup, structured data, XML sitemaps, and indexation best practices. - Understanding of E-E-A-T principles and how to build topical authority. - Experience with backlink acquisition, competitor analysis, and link quality assessment. - Strong analytical skills with excellent attention to detail. - Confident communicator, comfortable explaining SEO work and results to clients. - Ability to manage multiple priorities and deadlines in a fast-paced agency environment. - Agency experience is essential. - Working knowledge of canonicalisation, hreflang, redirect management, and crawl budget optimisation. - Familiarity with Core Web Vitals, Page Experience signals, and basic performance optimisation techniques. - Experience producing client-facing dashboards and reports, ideally using Looker Studio. - Understanding of local SEO principles including Google Business Profile and local citation management. - Comfortable using AI-assisted tools to support and enhance SEO workflows. Hardware Requirements - Computer or laptop with stable performance. - Reliable ADSL/Fibre internet connection (minimum 100 Mbps). - Headset compatible with VOIP systems. - Anti-virus software installed. - UPS or backup power solution for load shedding. Benefits - Remote working arrangements - Direct collaboration with the business owner - Real opportunity to influence processes and strategy - Support for continued professional development Working Hours Fully Remote (Full-time, 9:00 AM - 6:00 PM UK Time)

Role Description This is a remote position. We're recruiting a Virtual Assistant on behalf of a well-established, high-growth self-employed estate agency model operating across the UK. The VA will work directly with the client's head office, focused on attracting new self-employed estate agents to join their model through proactive outreach, relationship-building, and consistent pipeline management. - Own LinkedIn outreach and direct messaging to self-employed agents across the UK, supported by a nurture sequence - Enroll roughly 50 new contacts per day across email and LinkedIn - Send 20–30 LinkedIn connection requests per day - Make around 50 outbound calls per day (25 in the morning, 25 in the afternoon) - Send 3–5 follow-up emails after calls - Keep the CRM fully updated by the end of each day - Provide regular reporting on outreach productivity and pipeline progress Qualifications - 3–5 years' experience in a similar role (recruitment, sales, or outreach-focused) - Proven experience working remotely as a Virtual Assistant or in a comparable position - Own laptop and mobile phone - Reliable, high-speed internet connection - Confident, professional phone manner, comfortable with high-volume outbound calling - Strong written and spoken English - CRM proficiency and comfortable working across LinkedIn as an outreach tool - Highly organised, self-motivated, and target-driven Requirements - Computer or laptop with stable performance - Reliable ADSL/Fibre internet (minimum 50 Mbps) - Headset compatible with VOIP systems - Anti-virus installed - UPS/Backup power for load shedding Benefits - Working hours: Monday to Friday - Part-time: 9am – 1pm UK time (10am – 2pm SA time)

Role Description This is a remote position. Our client is one of Doncaster’s leading independent estate and letting agencies, trusted by thousands of clients and backed by almost 2,000 five-star Google reviews. As part of our continued growth, we are recruiting experienced, ambitious and highly motivated Business Development Executives to generate high-quality sales and lettings opportunities for our UK team. This is not a customer service or administration role. This is a high-performance business development position where your ability to create opportunities, build relationships and book qualified appointments will directly contribute to the continued growth of our business. If you enjoy speaking to people, thrive in a target-driven environment and are passionate about sales, we would love to hear from you. Your Mission Your role is to generate qualified appointments for our UK Sales and Lettings Valuers by speaking with homeowners, landlords and prospective clients. Every appointment you book has the potential to become a new property instruction, making you a vital part of our continued success. Your Day-to-Day Responsibilities - Proactively contact homeowners considering selling their property. - Generate new landlord valuation appointments. - Generate residential sales valuation appointments. - Build relationships with self-managing landlords. - Follow up website enquiries and valuation requests. - Contact withdrawn, expired and previously marketed properties. - Re-engage previous clients and historic enquiries. - Qualify opportunities before booking appointments. - Manage your daily follow-up pipeline. - Maintain accurate CRM records after every conversation. - Send follow-up emails and information where appropriate. - Work closely with our UK Sales and Lettings teams. - Identify additional business development opportunities. - Consistently achieve agreed daily, weekly and monthly KPIs. Performance Expectations Daily KPIs - 80–120 outbound calls - 3–4 hours of productive talk time - 25+ meaningful conversations - 10+ qualified follow-up opportunities created - 4–6 qualified valuation appointments booked - 100% CRM accuracy and updates Weekly KPIs - 20–30 qualified valuation appointments - Strong and consistent follow-up pipeline - New landlord opportunities generated - New seller opportunities generated - Excellent CRM compliance - Positive contribution towards company growth targets Monthly Outcomes - 80–120 qualified appointments booked - Increased sales instructions - Increased lettings instructions - Consistent contribution towards company revenue growth - High appointment attendance and conversion quality Requirements - Has proven experience in business development, telesales, appointment setting or outbound sales. - Loves speaking with people and building relationships. - Is confident making outbound calls every day. - Handles objections professionally. - Is resilient, competitive and target driven. - Is organised and highly self-motivated. - Works exceptionally well remotely. - Takes ownership of results. - Has excellent verbal and written communication skills. - Wants to continuously learn, improve and succeed. - Previous property experience is an advantage but is not essential. - Your attitude, resilience and sales ability are what matter most. Essential Requirements - Excellent spoken and written English. - Professional telephone manner. - Previous outbound sales or business development experience. - Strong objection-handling skills. - Experience using CRM systems. - Reliable high-speed internet connection. - Quiet, professional home-working environment. - Ability to work UK business hours. - Strong organisational skills. - High attention to detail. This Role Is NOT For You If… - You don’t enjoy making outbound calls. - You dislike working in a sales environment. - You’re uncomfortable working towards KPIs and targets. - You prefer administration over speaking with people. - You struggle with rejection or giving up easily. - You need constant supervision to stay productive. - You don’t enjoy being coached or measured on performance. - You’re looking for an easy, low-pressure role. - You’re unwilling to take ownership of your results. Hardware Requirements - Own computer or laptop. - ADSL/ FIBRE internet line. - Headphones for use with our VOIP phone system. - Anti-virus installed. - UPS/Back-up Battery for load shedding - NON-NEGOTIABLE Benefits - Competitive incentive scheme available to high performers - Permanent full-time remote position - Full training and ongoing coaching - Career progression opportunities - Modern CRM systems and technology - Supportive leadership team - Continuous professional development - The opportunity to support one of the UK’s leading independent estate and letting agencies - A long-term career Working Hours - Monday to Friday (9am to 6pm UK Time) - Additional Saturdays may be required

Role Description This is a remote position. We are seeking an experienced Virtual Automotive Sales Executive to support a busy used car dealership. This is a sales-focused role for someone with a strong automotive background who understands vehicle sales, lead management, and customer buying behaviour. Your primary responsibility will be responding to sales enquiries, nurturing leads, and converting prospects into showroom appointments and test drives. - Respond promptly to enquiries via Used Cars NI, email, WhatsApp, live chat, and social media. - Contact and qualify prospective customers. - Build rapport and maintain communication throughout the sales journey. - Book showroom appointments, vehicle viewings, and test drives. - Follow up with leads and ensure no sales opportunities are missed. - Maintain accurate records within CRM and sales systems. - Identify opportunities to improve lead handling and conversion rates. - Use your automotive sales experience to identify and recommend tools, systems, and process improvements that enhance customer experience, streamline operations, and increase lead conversion rates. Qualifications - Previous experience in automotive sales, vehicle dealerships, or the motor trade. - Proven ability to convert sales enquiries into appointments. - Strong understanding of the vehicle sales process. - Excellent communication and relationship-building skills. - Experience using CRM systems, email, WhatsApp Business, and social media. - Self-motivated, organised, and results-driven. Requirements - Speed of response to enquiries. - Number of appointments and test drives booked. - Lead follow-up completion rates. - Lead-to-appointment conversion rates. - Contribution to sales process improvements. Hardware Requirements - Computer or laptop with stable performance. - Reliable ADSL/Fibre internet (minimum 50 Mbps). - Headset compatible with VOIP systems. - Anti-virus installed. - UPS/Backup power for load shedding. Benefits - You'll play a key role in driving showroom traffic for a dealership with excellent stock and strong closing rates. - If you have automotive sales experience and know how to turn enquiries into appointments, we'd love to hear from you. - Working hours: Monday to Friday (9am to 6pm UK Time).

Role Description This is a remote position. Do You Live and Breathe Property? This is not a role for someone looking to simply turn up, collect a salary and go home. This is an opportunity for a driven, resilient and ambitious individual who wants to build a successful career with one of Yorkshire's most respected and award-winning estate agencies. Our client has spent 20 years building a reputation for exceptional customer service, market-leading results and a commitment to doing things differently. With over 1,500 five-star reviews and multiple industry awards, they are looking for an exceptional Sales Agent to join their growing team. If rejection motivates you rather than defeats you, if you love meeting people, negotiating deals and winning business, then we want to hear from you. Average performers need not apply. We are looking for exceptional people who want to build an exceptional career. As a Remote Sales Agent, you will be responsible for: - Generating new business, winning instructions, booking valuations, negotiating offers - Becoming a trusted adviser to buyers and sellers across Doncaster and the surrounding areas - Representing the business through telephone, video and digital communication - Joining a business that expects high standards, rewards performance and supports ambitious individuals Qualifications - Confident speaking to people over the telephone and on video calls - Exceptional communication and negotiation skills - Highly resilient and comfortable dealing with rejection - Commercially minded and target driven - Self-motivated and proactive - Genuine passion for property - Reliable high-speed internet and a professional home-working environment - Able to work UK business hours Requirements - Generate new business opportunities daily - Prospect for instructions through telephone outreach - Follow up leads and nurture opportunities - Convert enquiries into appointments and instructions - Book valuations for the UK-based team - Negotiate offers between buyers and sellers - Build long-term relationships with homeowners and investors - Represent the business professionally at all times - Maintain accurate CRM records and follow-up schedules - Work towards individual and team KPIs - Generate referrals for mortgages, conveyancing and lettings services - Own computer or laptop - ADSL/FIBRE internet line - Headphones for use with our VOIP phone system - Anti-virus installed - UPS/Back-up Battery for load shedding - NON-NEGOTIABLE Benefits - Working hours: Monday to Friday (between 9am to 6pm) UK Time - Additional Saturdays Company Description - Multi-award-winning independent agency - Over 1,500 five-star customer reviews - Winner of the Negotiator Award for Customer Service - Industry-leading training and support - Established brand with 20 years of success - Genuine career progression opportunities - High-performing and supportive team culture - Access to modern marketing and technology

Role Description Are you a proven Lettings professional with a track record of success in the property market? We're looking for an experienced Lettings Specialist to join our dynamic team and play a pivotal role in driving landlord acquisition, managing viewings, and overseeing all aspects of the lettings process. - Manage the end-to-end lettings process with efficiency and expertise - Book and conduct property viewings for prospective tenants - Win new landlords and grow the lettings portfolio - Maintain strong relationships with both landlords and tenants - Ensure compliance with current UK lettings legislation and best practice Qualifications - 3+ years experience working at established real estate agencies (e.g., RE/MAX, Seeff) - Proven track record of managing own property portfolio - Ability to work under pressure and take initiative - Strong CRM system experience - Comfortable in a fast-paced work environment - Preference for candidates with hands-on lettings experience (over purely administrative lettings roles) Requirements - Own computer or laptop - ADSL/FIBRE internet line with a minimum of 50 Mbps - Headphones for use with our VOIP phone system - Anti-virus installed - UPS/Back-up battery for load shedding Benefits - Remote working arrangements - Direct collaboration with the business owner - Real opportunity to influence processes and strategy - Support for continued professional development Working Hours Fully Remote (Full-time, 9:00 AM - 6:00 PM UK Time, Mondays to Fridays)

Role Description This is a remote position. We are looking for an exceptional Executive Assistant who thrives in a demanding, fast-paced environment and genuinely enjoys spinning multiple plates at once without dropping standards, communication, or attention to detail. This is not a quiet admin role. This is for someone who can operate alongside senior management, anticipate problems before they happen, protect time fiercely, handle pressure professionally, and become a highly trusted right hand within a growing business. This is a fully remote / virtual position supporting senior leadership across multiple areas of the business. You will be expected to manage priorities efficiently, communicate confidently with clients and stakeholders, and keep operations moving at speed. No two days will look the same. If you are organised, commercially aware, proactive, emotionally intelligent, and calm under pressure, we want to hear from you. - Managing busy diaries and calendars - Handling senior-level email management and prioritisation - Coordinating meetings, travel, and schedules - Following up tasks aggressively to ensure completion - Supporting business operations and projects - Communicating with clients, suppliers, and stakeholders professionally - Preparing reports, documents, presentations, and correspondence - Managing confidential information with absolute discretion - Assisting with systems, workflows, and operational efficiency - Problem-solving independently without constant supervision - Acting as a gatekeeper and protector of senior management time Qualifications - Have previous Executive Assistant or senior PA experience - Have experience supporting senior management or directors - Have a strong customer-facing background with excellent people skills - Be highly organised and process-driven - Thrive in a high-pressure, fast-moving environment - Be proactive rather than reactive - Have exceptional written and verbal communication skills - Be highly competent with technology and remote working tools - Be able to prioritise effectively under pressure - Demonstrate exceptional attention to detail - Be trustworthy, discreet, and capable of absorbing highly confidential matters - Have a positive personality and resilient mindset, understanding that life within a growing business will not always be a bed of roses - Be comfortable managing multiple priorities simultaneously - Remain calm, composed, and solution-focused during challenging situations Requirements - Bonus Points If You Have Experience With: - Property industry - CRM systems - AI tools and automation - Microsoft 365 - Canva - Project management tools - Social media coordination - Remote team management - This Role Is NOT For You If: - You need constant supervision - You struggle with fast-paced environments - You are easily overwhelmed by multiple priorities - You avoid accountability - You are looking for a slow or repetitive admin role - You are not confident communicating with senior people and clients - You take criticism personally rather than using feedback to improve - Hardware Requirements: - Computer or laptop with stable performance. - Reliable ADSL/Fibre internet (minimum 50 Mbps). - Headset compatible with VOIP systems. - Anti-virus installed. - UPS/Backup power for load shedding. Benefits - To Apply - Please send: - Your CV - A short covering email explaining why you are a strong fit - Examples of previous senior-level support experience - Working hours: Monday to Friday (9am to 6pm) UK Time. - Additional Saturdays