TJM Labs

Role Description TJM Labs is looking for a Project Manager to join our growing team. This is an excellent opportunity for someone who thrives on organization, problem-solving, and bringing complex projects across the finish line in a fast-paced remote environment. As a Project Manager, you’ll lead software implementation projects that help pharmacies streamline operations through automation. You’ll work closely with clients, engineers, and internal stakeholders to translate real-world workflows into practical technical solutions, ensuring projects stay on track from kickoff through go-live and beyond. - Lead implementations end to end: confirm scope, build the plan, run kickoff, hold weekly check-ins, manage risks and changes, manage QA, go live, and hand off smoothly to support. - Map and refine workflows: document how the pharmacy works today and design a target flow that fits their routine, trims extra steps, and delivers clear value from the bot. - Turn needs into buildable work: write clear tickets with acceptance criteria, note edge cases, and keep the backlog tidy and prioritized. - Coordinate the team: keep clients and engineers aligned on timelines, dependencies, and “done,” and help decisions move forward. - Keep projects on schedule: watch the critical path, surface risks early, manage scope, and meet milestones and go-live dates without compromising quality. - Communicate with calm and clarity: set expectations, share plain-English updates, and keep everyone focused on the next step when issues pop up. - Improve each cycle: reflect on completed cycles, iterate our playbooks, templates, and tooling—improving the PM experience and our internal processes to make future cycles faster, smoother, and higher-ROI. Qualifications - 2–5 years in software implementation/project management or pharmacy operations with project ownership. - Pharmacy background: While not required, experience inside a pharmacy environment gives you instant credibility with our clients. Pharmacists or registered pharmacy technicians are encouraged to apply! - Comfort translating operational pain points into structured requirements. - Strong communicator—concise updates, crisp docs, and the ability to build trust with technicians, pharmacists, and engineers alike. - Excellent organization & responsiveness: prioritize well, reply to clients promptly with clear next steps, keep commitments visible, and follow-up so nothing slips. - Solid project-tracking habits; you never let action items slip through the cracks and you have a data-driven mindset. - Technical curiosity: you don’t need to code, but you’re interested in learning about new tools and how they can improve efficiency or pharmacy/patient outcomes. - Familiarity with handling PHI and practical security/privacy best practices. - Excellent verbal and written communication. - Strong, friendly communication style that builds trust quickly and diffuses tension when problems arise. Clients trust that when you say “I’ll handle it,” you will. Benefits - Paid Time Off - 401(k) with company match - Health insurance via ICHRA - Remote-first environment

Role Description TJM Labs is looking for a Junior Software Developer to join our growing team. This is an excellent opportunity for someone early in their software engineering career who enjoys solving problems, building thoughtful solutions, and learning quickly in a fast-paced remote environment. As a Junior Software Developer, you’ll support the development of internal tools, automations, and software products that help drive our business forward. - Build, maintain, and improve internal tools and software applications - Assist with automation projects and workflow optimization - Debug issues and troubleshoot technical problems across systems - Collaborate with team members on product development and implementation - Write clean, maintainable, and efficient code - Participate in code reviews and technical discussions - Learn new technologies quickly and apply them effectively - Use modern development tools, including AI-assisted workflows, to improve productivity Qualifications - Some experience with Python (professional, academic, freelance, or personal projects all count) - Familiarity with software development fundamentals - Experience using Git/GitHub or similar version control tools - Strong problem-solving and analytical thinking skills - Ability to work independently in a remote environment - Clear written and verbal English communication skills - Curiosity, initiative, and a strong desire to learn Requirements - Experience working with APIs (nice to have) - Familiarity with databases (nice to have) - Exposure to backend or web development frameworks (nice to have) - Experience with scripting or automation (nice to have) - Comfort using AI tools in development workflows (nice to have) Benefits - Fully remote work environment - Opportunity to grow quickly in a hands-on engineering role - Meaningful projects with real business impact - Flexible, modern approach to building software

Role Description As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients. This role combines client relationship management with technical implementation and support. You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship. We’ll provide training on our products and U.S. pharmacy workflows. What we need from you is strong technical troubleshooting ability, excellent communication skills, and confidence working directly with clients in a fast-moving operational environment. - Serve as the primary technical point of contact for assigned client accounts - Coordinate and support remote deployment of automation solutions in client environments - Configure environments, credentials, permissions, and connectivity settings required for implementation - Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions - Monitor production automation activity, queue health, scheduled jobs, and execution performance - Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed - Maintain strong ongoing client relationships through responsive communication and issue resolution - Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes - Escalate platform or engineering concerns with clear reproduction details and supporting logs - Participate in an on-call rotation for after-hours and weekend support coverage - Coordinate issue handoff across time zones with U.S.-based teammates Qualifications - 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration - Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause - Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals - Excellent written and verbal English communication skills - Comfortable leading screen-share sessions and speaking directly with U.S.-based clients - Strong organizational skills with the ability to manage multiple client issues simultaneously - Reliable home office setup with stable internet and power for remote support work - Willingness to participate in an on-call rotation, including occasional weekend coverage Requirements - Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.) - Prior experience in a client-facing technical support or technical account role - Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) - Scripting experience in PowerShell, Python, or similar - Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk - Basic SQL knowledge for troubleshooting data or automation outputs - Experience in healthcare, pharmacy, or regulated operational environments Benefits - $10 USD/hour - Remote-First Environment - Paid Time Off