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Storyblok

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Deal Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 201-500Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

Deal Operations Manager

Storyblok

• Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling. • Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs. • Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths. • Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests. • Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions. • Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting. • Engage Legal on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes. • Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence. • Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk. • Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness. • Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions. • Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues. • Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records. • Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements. • Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction.

Job Requirements

  • Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.
  • 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS.
  • Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes.
  • Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction.
  • Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance.
  • Experience building scalable process, documentation, SLAs, and operating cadences (KPI reviews, defect logs, root-cause analysis).
  • Strong analytical skills and comfort working in Salesforce and reporting tools.
  • Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

Benefits

  • Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
  • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
  • Personal development fund for courses, books, conferences, and material
  • VSOP (Virtual Stock Option Plan)
  • The annual international team-building trip, quarterly and monthly online get-togethers
  • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
  • An international team that loves to have fun at work and works hard together to accomplish shared goals

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