Role Description The Copy & Print Centre Sales Support Coordinator (SSC) is responsible for providing support services to Business Development Managers and Account Managers for accounts deemed strategic in scope on a regional or national level requiring coordination. Working in partnership with the sales team, the SSC will assist with monthly invoicing for customer payment, verify shipping and on-time delivery where required, and work with vendor partners to coordinate for production. There may be times the SSC will help with estimates for digital and specialty print products & services by assessing the characteristics of the project. Also may be involved with saleforce.com to ensure that quotations, proofs, uploads to box, .com etc. are entered into Sales force. The SSC will support sales teams with communication to the sales team, store teams, and customers on projects, and to help ensure that customer service is a priority. - Collaborates with others and administers project requests from multiple contacts for digital and specialty print requirements. - Responsible for assisting the Business Development Managers and Account Managers with accounts that are at a regional or national level requiring monthly invoicing of multiple locations, and shipping to multiple locations. - Work with vendor partners and coordinate multiple projects. - Partner with Territory Sales Managers to determine accounts that require administrative support from the Copy & Print Support Coordinator. - Ensure quotations match original order specifications and manage change requests. - Ensure appropriate level of communication with all internal business partners. - Responds to internal client needs in a thorough and timely manner. - Ensure customer orders stay on track and arrive to customer’s destination when promised. - Directly supports strategic accounts (payment administration, logistics). Qualifications - College or technical school diploma in graphic arts or related discipline. - Writing-technical and tailored texts. - Mathematical Skills-completes basic and complex mathematical calculations. - Bilingual in French and English. - Knowledge of computer programs such as Microsoft Office. - Understands steps involved in the printing process. - 1-2 Years experience in the graphic arts & printing industry with specific background in print. Benefits - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more...

• Identifies the market (sales and profits) potential in the geographical locations of the district. • Implements various sales and marketing strategies to achieve sales goals and increase branch revenue. • Manages a comprehensive forecast of revenue and profitability and other key performance indicators as directed by senior management. • Continually ensures that the district’s growth is sustainable through the active management of the district aggregate prospect pipeline. • Allocates targets and quotas and manages the performance of sales professionals individually and collectively. • Manages activity and results reporting sales professional activity levels to GM or appropriate member of management. • Ensure corporate sales training programs are implemented. • Manages the training of sales professionals utilizing corporate training, weekly one-on-one meetings, ride-alongs, and quarterly training workshops. • Periodically checks with all sales professionals to determine the level of job satisfaction and if there are opportunities to increase satisfaction. • Perform other duties and responsibilities, as assigned.

• Co-lead revenue strategy alongside the CRO, defining long-term vision and execution across all customer segments and regions. • Ensure cross-functional alignment between Sales, Product, Marketing, Customer Success, Finance, and Operations to support growth objectives. • Design and optimize organizational structure, coverage models, segmentation, and incentive strategies to support a scalable go-to-market engine. • Lead and mentor the Strategic Accounts and Regional Sales leadership teams, providing unified direction and accountability for quota attainment and customer impact. • Drive consistency in sales methodologies, value-based selling, and pipeline management across geographies and verticals. • Serve as executive sponsor in high-stakes negotiations and top-tier client relationships. • Develop and lead a new company-wide Cross-Sell program focused on driving expansion within the existing customer base across all product lines. • Build and scale a dedicated cross-functional team to operationalize the program—including process design, enablement, reporting, and accountability. • Establish KPIs and feedback loops to continuously refine cross-sell performance and customer outcomes.

• Own and drive the full sales cycle from prospecting to contract signature for employer groups with 20,000+ covered lives. • Develop and execute enterprise sales strategies that align with SmithRx’s growth goals and value proposition. • Establish trusted advisor relationships with benefits decision-makers, consultants, brokers, large employers and internal stakeholders. • Deliver compelling presentations and solution demonstrations that clearly articulate the SmithRx value proposition and clinical/economic impact. • Collaborate with internal teams including Clinical, Account Management, Legal, Pricing/Proposals to ensure alignment and readiness for onboarding large clients. • Accurately forecast pipeline and deal status using Salesforce, maintaining meticulous records of all prospecting and sales activities. • Represent SmithRx at industry events, conferences, and client meetings as a senior face of the enterprise sales team. Willing to travel and attend this events on a regular cadence. • Maintain a deep understanding of market dynamics, competitor positioning, and healthcare/PBM trends to inform strategy and positioning.