Steer Health

• Own the full sales cycle from initial outreach through close • Manage a pipeline of 10–20+ active opportunities simultaneously • Run structured discovery focused on: • call volume and abandonment • scheduling inefficiencies • staffing constraints • after-hours revenue leakage • Quantify ROI using customer-specific data (not generic assumptions) • Deliver workflow-based demos (not feature walkthroughs) • Drive deals forward through clear customer-owned next steps • Maintain strict pipeline discipline in CRM • Partner with leadership and technical resources to close deals efficiently

• End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems. • Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers. • Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live. • Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready. • Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests. • Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait.

Role Description Luna AI is Steer's autonomous voice agent — answering calls, booking appointments, and navigating patient inquiries across thousands of clinic lines. We need an Onboarding Manager who can deploy Luna at warp speed: standing up new customers in days, not weeks, while pulling the right levers across Engineering, Implementation, and CS to deliver speed without compromising quality. - End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems. - Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers. - Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live. - Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready. - Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests. - Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait. Qualifications - 3–6 years in customer onboarding, implementation management, or technical project management at a B2B SaaS company. - Track record of deploying complex software into real customer environments — ideally with integrations, configuration, and cross-team dependencies. - Project management depth: you can run a Gantt, but you also know when to throw it out. PMP or equivalent a plus, not required. - Strong technical fluency — comfortable reading API docs, discussing telephony or EHR integrations, and translating engineering tradeoffs for customers. - Healthcare experience (EHRs, provider operations, call center workflows) strongly preferred. - Exceptional customer communication — you set expectations, deliver hard messages early, and make customers feel in control. Requirements - Strong ability to manage multiple projects simultaneously. - Experience in a fast-paced, high-growth environment. - Ability to work collaboratively across teams. Benefits - Competitive base salary commensurate with experience. - Full benefits package (medical, dental, vision). - High-autonomy environment with direct access to executive leadership. - Structured operating cadence with clear goals, metrics, and career growth targets. - Work that touches 19M+ patients — the mission is real.

• Own day-to-day execution of Google Search, Performance Max, and Meta campaigns • Restructure campaigns by separating branded, non-branded, and competitor terms per location for granular budget control • Implement proper bidding strategies (maximize conversion value, not just quantity) and exclude converted patient audiences • Run negative keyword audits on a 7–10 day cadence to eliminate irrelevant spend • Improve Quality Scores on underperforming keyword groups (targeting QS 7+ network-wide) • Audit and build conversion actions in Google Ads and GA4 • Implement last-click and data-driven attribution models correctly; document the delta and communicate it clearly to stakeholders • Configure HIPAA-compliant tracking — no PHI in client-side events; coordinate server-side setups and BAAs where needed • Build and maintain a unified BI dashboard: booked consults per channel, real CPL, and ROI by location • Deliver bi-weekly performance reports with real numbers and clear next steps — no inflated metrics • Develop dedicated, conversion-optimized landing pages for each healthcare service line • Collaborate with the content team to align landing page copy with SEO keyword clusters and patient review language • A/B test headlines, CTAs, and form layouts; apply winning variants to organic pages • Ensure every active campaign has a mapped, validated landing page — no traffic to generic homepage URLs • Manage Local Services Ads (LSAs) for eligible clinic locations • Build and expand Meta campaigns: channel-segmented audiences, separate retargeting by source, net-new reach campaigns • Evaluate and pilot Reddit, YouTube, CTV, and Quora for awareness and consideration phases • Partner with the SEO team to share keyword clusters — organic insights inform PPC ad groups, PPC conversion data fast-tracks SEO priorities • Mine Google Ads search term reports and review language for content and copy opportunities • Contribute to the monthly review language loop: patient phrasing from GBP reviews into ad copy, landing pages, and FAQ content • Participate in monthly performance & strategy calls and quarterly C-suite checkpoints

Steer Health is a high-growth healthcare SaaS company using predictive AI to help health systems and large medical groups acquire commercially insured patients while eliminating operational friction for clinicians and staff. We operate in complex healthcare environments where speed, credibility, and execution matter. We're looking for a PPC specialist. You'll own paid search and social campaigns across Google Ads, Meta, and emerging channels and be responsible for day-to-day execution, attribution integrity, landing page performance, and cross-channel strategy with our SEO team. Campaign Management & Optimization •       Own day-to-day execution of Google Search, Performance Max, and Meta campaigns •       Restructure campaigns by separating branded, non-branded, and competitor terms per location for granular budget control •       Implement proper bidding strategies (maximize conversion value, not just quantity) and exclude converted patient audiences •       Run negative keyword audits on a 7–10 day cadence to eliminate irrelevant spend •       Improve Quality Scores on underperforming keyword groups (targeting QS 7+ network-wide) Attribution & Measurement •       Audit and build conversion actions in Google Ads and GA4 •       Implement last-click and data-driven attribution models correctly; document the delta and communicate it clearly to stakeholders •       Configure HIPAA-compliant tracking — no PHI in client-side events; coordinate server-side setups and BAAs where needed •       Build and maintain a unified BI dashboard: booked consults per channel, real CPL, and ROI by location •       Deliver bi-weekly performance reports with real numbers and clear next steps — no inflated metrics Landing Pages & Conversion •       Develop dedicated, conversion-optimized landing pages for each healthcare service line •       Collaborate with the content team to align landing page copy with SEO keyword clusters and patient review language •       A/B test headlines, CTAs, and form layouts; apply winning variants to organic pages •       Ensure every active campaign has a mapped, validated landing page — no traffic to generic homepage URLs Channel Expansion •       Manage Local Services Ads (LSAs) for eligible clinic locations •       Build and expand Meta campaigns: channel-segmented audiences, separate retargeting by source, net-new reach campaigns •       Evaluate and pilot Reddit, YouTube, CTV, and Quora for awareness and consideration phases •       Feed high-performing paid creative back to organic social and email teams Cross-Channel Intelligence •       Partner with the SEO team to share keyword clusters — organic insights inform PPC ad groups, PPC conversion data fast-tracks SEO priorities •       Mine Google Ads search term reports and review language for content and copy opportunities •       Contribute to the monthly review language loop: patient phrasing from GBP reviews into ad copy, landing pages, and FAQ content •       Participate in monthly performance & strategy calls and quarterly C-suite checkpoints

• Own systems end-to-end - not tickets - across voice AI, healthcare interoperability, event-driven automation, and clinical AI. • Build voice AI pipelines: multi-turn LLM agents, real-time STT/TTS (ElevenLabs, Deepgram), autonomous outbound calling, and intent resolution at scale. • Create event-driven orchestration: Kafka-powered A2A workflows and multi-step clinical automation across hundreds of healthcare organizations. • Develop healthcare integrations: FHIR R4, HL7 v2.x, and production EHR connections with Epic, athenahealth, and eClinicalWorks. • Implement clinical AI features: SteerNotes AI scribe, scheduling automation, and revenue cycle.

About Steer Health Steer Health is an AI-native healthcare engagement platform serving 360+ healthcare organizations and 19 million patients. Our products - Luna AI (voice and patient engagement), SteerNotes (clinical documentation), and Digital Front Door - are replacing outdated patient workflows with autonomous, intelligent systems built for real clinical environments. We're not adding AI to healthcare software. We're rebuilding the digital workforce from the ground up. This is a high-growth moment - and we're building the engineering team that will get us there About the Role: This is a senior individual contributor role with a direct track to technical leadership. You'll own systems end-to-end - not tickets - across voice AI, healthcare interoperability, event-driven automation, and clinical AI. The engineer who joins today has a clear line to Staff or Technical Lead as we scale What You'll Build ● Voice AI pipelines: multi-turn LLM agents, real-time STT/TTS (ElevenLabs, Deepgram),autonomous outbound calling, and intent resolution at scale ● Event-driven orchestration: Kafka-powered A2A workflows and multi-step clinical automation across hundreds of healthcare organizations ● Healthcare integrations: FHIR R4, HL7 v2.x, and production EHR connections with Epic,athenahealth, and eClinicalWorks ● Clinical AI features: SteerNotes AI scribe, scheduling automation, and revenue cycle

About Steer Health Steer Health is an AI-native healthcare engagement platform serving 360+ healthcare organizations and 19 million patients. Our products - Luna AI (voice and patient engagement), SteerNotes (clinical documentation), and Digital Front Door - are replacing outdated patient workflows with autonomous, intelligent systems built for real clinical environments. We're not adding AI to healthcare software. We're rebuilding the digital workforce from the ground up. This is a high-growth moment - and we're building the engineering team that will get us there About the Role: This is a senior individual contributor role with a direct track to technical leadership. You'll own systems end-to-end - not tickets - across voice AI, healthcare interoperability, event-driven automation, and clinical AI. The engineer who joins today has a clear line to Staff or Technical Lead as we scale What You'll Build ● Voice AI pipelines: multi-turn LLM agents, real-time STT/TTS (ElevenLabs, Deepgram),autonomous outbound calling, and intent resolution at scale ● Event-driven orchestration: Kafka-powered A2A workflows and multi-step clinical automation across hundreds of healthcare organizations ● Healthcare integrations: FHIR R4, HL7 v2.x, and production EHR connections with Epic,athenahealth, and eClinicalWorks ● Clinical AI features: SteerNotes AI scribe, scheduling automation, and revenue cycle

• Join client calls alongside senior team members • Take detailed, organized meeting notes and distribute timely recaps • Maintain a professional, composed presence even with demanding client personalities • Serve as a point of contact for routine client updates and follow-up questions • Build and maintain project trackers, timelines, and task lists across client accounts • Own follow-through — assign action items, set deadlines, and follow up until done • Identify when things are slipping and flag proactively before they become problems • Keep shared documentation current and easy to navigate • Run internal syncs: prep agendas, take notes, circulate next steps • Coordinate across team members (SEO, paid media, content, leadership) to move projects forward • Support senior staff with administrative and operational tasks as needed

About Us: Steer Health is a healthcare innovation company transforming patient engagement, acquisition, and retention through intelligent automation and data-driven marketing strategies. We work with hospitals, clinics, and healthcare systems to deliver measurable outcomes and improve digital experiences across the patient journey. We're looking for a sharp, organized Project Coordinator to help our team deliver exceptional work for clients across the country. You'll be in the room (or on the call) from day one — taking notes, tracking action items, and making sure nothing falls through the cracks. This is a great fit for someone who is naturally organized, communicates clearly, and stays calm when clients push back. You don't need years of experience — you need to be dependable, professional, and hungry to grow. What You'll Do Client Meetings & Communication •      Join client calls alongside senior team members •      Take detailed, organized meeting notes and distribute timely recaps •      Maintain a professional, composed presence even with demanding client personalities •      Serve as a point of contact for routine client updates and follow-up questions Project Tracking & Action Items •      Build and maintain project trackers, timelines, and task lists across client accounts •      Own follow-through — assign action items, set deadlines, and follow up until done •      Identify when things are slipping and flag proactively before they become problems •      Keep shared documentation current and easy to navigate Internal Team Coordination •      Run internal syncs: prep agendas, take notes, circulate next steps •      Coordinate across team members (SEO, paid media, content, leadership) to move projects forward •      Support senior staff with administrative and operational tasks as needed Nice to Have •      Internship or part-time experience in a client-facing or agency environment •      Familiarity with digital marketing concepts (SEO, PPC, email, social) •      Experience supporting meetings or taking structured notes in a professional setting Growth Path This role is designed to grow. Strong performers will have a clear path toward independently owning client relationships, expanding into account management, or specializing in a digital marketing discipline. We invest in people who show up consistently and take initiative.