Steer Health

Role Description The Senior Enterprise Account Executive is the person who opens our largest and most complex opportunities and closes them into multi-year, multi-product agreements. This is a closing role. You will carry a new logo and expansion quota across a defined territory of health systems and large MSOs, and you will be measured on signed revenue. - Quota: Carry a new business and expansion number across a defined book of health systems and large MSOs. Build and defend a 3x pipeline through your own prospecting, not just inbound and marketing-sourced leads. - Land and expand across the enterprise: Win the beachhead with FastTrackCare, prove it, then expand across facilities and service lines and attach SteerNotes and RCM AI. - Executive access: Create and hold relationships with CFOs, COOs, CMOs, CIOs, VPs of Revenue Cycle, and Chief Growth Officers. - Business case and ROI ownership: Model incremental appointments, referral leakage recaptured, no-show reduction, staffing hours returned, and collections lift using the prospect's own data. - Pilot to enterprise conversion: Structure 90-day pilots with agreed success metrics, then convert the result into a system-wide rollout. - MSO-specific motion: Sell to the platform, not the practice. Understand the acquisition thesis, same-store growth targets, standardization roadmap, and exit timeline. - Deal orchestration: Run procurement, security review, BAA, and MSA redlines in parallel with the business case. - Forecast discipline: Weekly, accurate, defensible forecasting in CRM. Qualifications - 7+ years in enterprise sales, with at least 4 selling into health systems, hospitals, or large physician groups. - Track record of carrying and hitting a quota of $1M+ in enterprise healthcare SaaS. - Proven ability to close a complex, multi-stakeholder enterprise agreement. - Comfort selling to the C-suite and defending a business case in front of finance. - Working knowledge of health system economics: patient access, referral management, revenue cycle, and payer mix. - Familiarity with the EHR landscape, especially Epic and athenahealth. - Willingness to travel 30 to 50 percent. Requirements - Experience selling into PE-backed MSOs or multi-site specialty platforms (strongly preferred). - Background in patient access, digital front door, CRM, or revenue cycle technology (strongly preferred). - Experience structuring outcome-based or performance-linked commercial agreements (strongly preferred). Benefits - Competitive base with uncapped commission and accelerators above quota. - Equity in a fast-growing, capital-efficient company. - Health, dental, and vision coverage. - Direct access to the founder and a short path from field insight to shipped product. - A category we are defining rather than competing into.

• Carry a new business and expansion number across a defined book of health systems and large MSOs • Build and defend a 3x pipeline through your own prospecting, not just inbound and marketing-sourced leads • Create and hold relationships with CFOs, COOs, CMOs, CIOs, VPs of Revenue Cycle, and Chief Growth Officers • Model incremental appointments, referral leakage recaptured, no-show reduction, staffing hours returned, and collections lift, using the prospect's own data • Structure 90-day pilots with agreed success metrics, then convert the result into a system-wide rollout • For large MSOs and PE-backed platforms, sell to the platform, not the practice • Run procurement, security review, BAA, and MSA redlines in parallel with the business case • Weekly, accurate, defensible forecasting in CRM

• Own end-to-end implementation delivery for assigned clients, from kick-off through go-live and hypercare • Lead technical integration workstreams including EHR connectivity, HL7/FHIR data exchange, and workflow configuration via Steer Studio and Mirth Connect • Maintain detailed project plans, risk logs, and status reports; proactively surface and resolve blockers • Serve as the primary point of contact for client stakeholders (IT, clinical operations, C-suite) throughout the implementation lifecycle • Coordinate cross-functionally with Engineering, Product, and Customer Success to ensure seamless handoffs and issue resolution • Manage 10+ concurrent implementations without letting quality slip • Contribute to and maintain implementation playbooks, onboarding templates, and lessons-learned documentation • Participate in weekly operating cadences with clear metrics, accountability, and issue resolution • Track and report key implementation KPIs — time-to-go-live, adoption rates, integration success rates — to leadership weekly • Travel to customer sites as needed to lead implementation workshops, executive stakeholder meetings, end-user training, and go-live support activities • Serve as Steer's onsite implementation lead during key project milestones and customer launches • Build trusted relationships with client stakeholders through both virtual and in-person engagement.

• Support sales hand-off, customer onboarding and implementation activities • Help customers adopt and maximize value from Steer’s platform • Monitor customer requests and ensure timely follow-up • Coordinate across Customer Success, Product and Engineering teams • Document customer feedback and identify trends • Assist with customer training and education initiatives • Help maintain customer health metrics and reporting • Participate in customer meetings and learn account management best practices • Identify opportunities to improve customer experience and internal processes • Jump in wherever needed, because startup life requires flexibility and teamwork

• Own quality across our platform — from testing LLM-powered features and voice pipelines to ensuring robust end-to-end coverage on GCP infrastructure. • Work closely with product, engineering, and AI teams to embed quality from the ground up.

Role Description We are looking for a Senior QA Engineer who thrives at the intersection of AI, voice automation, and cloud-native systems. You will own quality across our platform — from testing LLM-powered features and voice pipelines to ensuring robust end-to-end coverage on GCP infrastructure. You will work closely with product, engineering, and AI teams to embed quality from the ground up. - Design, build, and maintain automated test suites using Playwright for web and API surfaces, including AI-generated content flows. - Lead QA strategy for voice automation pipelines built on ElevenLabs — developing test cases for synthesis quality, latency, and failure modes. - Validate Claude (Anthropic) integrations: prompt-response accuracy, edge case handling, safety behaviors, and output consistency across builds. - Build and maintain Node.js-based test tooling, harnesses, and custom reporters for CI/CD pipelines. - Deploy, monitor, and triage test infrastructure on Google Cloud Platform — leveraging Cloud Run, GCS, and Pub/Sub for scalable test execution. - Define and track quality metrics: test coverage, flakiness rates, mean-time-to-detect, and regression velocity. - Collaborate with engineers during design reviews to surface testability gaps and advocate for observable, fault-tolerant system design. - Mentor junior QA engineers and establish team-wide standards for test authoring, review, and maintenance. Qualifications - 5+ years of QA engineering experience, with at least 2 years on systems that include LLMs, AI APIs, or speech/audio pipelines. - Expert-level Playwright skills — authoring resilient selectors, managing parallel workers, and debugging flaky tests at scale. - Proficient Node.js developer — comfortable writing custom test runners, CLI tooling, and service mocks in TypeScript/JavaScript. - Hands-on GCP experience: deploying workloads to Cloud Run or GKE, querying logs in Cloud Logging, configuring artifact storage in GCS. - Familiarity with ElevenLabs or comparable TTS/voice APIs — understanding synthesis parameters, webhook flows, and audio quality evaluation. - Practical experience testing Claude or other LLMs — designing determinism-aware test strategies, evaluating prompt regressions, and building evals. - Strong understanding of REST, WebSocket, and gRPC protocols for API-level testing. - Experience integrating test suites into CI/CD pipelines (GitHub Actions, Cloud Build, or similar). Requirements - Experience writing custom LLM evals or using evaluation frameworks such as PromptFoo or Braintrust. - Background in audio signal quality assessment or speech intelligibility testing. - Familiarity with observability tooling: OpenTelemetry, Datadog, or GCP Cloud Monitoring. - Knowledge of accessibility testing standards (WCAG 2.1) and assistive technology compatibility. Benefits - Competitive base salary commensurate with experience. - High-autonomy environment with direct access to executive leadership. - Structured operating cadence with clear goals, metrics, and career growth targets. - Work that touches 19M+ patients — the mission is real. - Flexible PTOs policy.

• Execute outbound prospecting via phone, email, and LinkedIn • Target ambulatory healthcare providers and multi-site medical groups • Identify trigger events such as: • staffing changes • expansion or new locations • operational strain in scheduling or access • Qualify prospects based on: • ICP fit • business problem • buyer persona alignment • Book meetings that convert into real pipeline opportunities • Partner closely with Account Executives on handoff quality • Maintain accurate activity tracking in CRM **Performance Expectations ** • Consistently generate 10-15 qualified meetings per month • Maintain high daily activity levels (calls, email, LinkedIn) • Drive strong conversion from meeting → qualified opportunity • Demonstrate ability to identify real business problems early in conversations

Role Description As a Sales Development Representative (SDR) on Steer Health, you will be responsible for developing a predictable and sustainable pipeline for the sales team to help drive sales for the entire organization. This role is responsible for generating qualified pipeline through targeted outbound and inbound follow-up within the healthcare provider market. This is a high-activity, high-accountability role with clear performance expectations. What You’ll Do - Execute outbound prospecting via phone, email, and LinkedIn - Target ambulatory healthcare providers and multi-site medical groups - Identify trigger events such as: - staffing changes - expansion or new locations - operational strain in scheduling or access - Qualify prospects based on: - ICP fit - business problem - buyer persona alignment - Book meetings that convert into real pipeline opportunities - Partner closely with Account Executives on handoff quality - Maintain accurate activity tracking in CRM Performance Expectations - Consistently generate 10-15 qualified meetings per month - Maintain high daily activity levels (calls, email, LinkedIn) - Drive strong conversion from meeting → qualified opportunity - Demonstrate ability to identify real business problems early in conversations Qualifications - 1–3+ years in sales, business development, or high-volume outreach roles - Strong communication and persistence - Comfort with high daily activity levels - Ability to quickly understand and articulate business problems - Coachability and willingness to improve through feedback Strong Plus Factors - Experience in healthcare or healthcare-adjacent industries - Familiarity with sales tools (CRM, sequencing platforms) - Experience in structured outbound environments Who Will Struggle Here - Candidates uncomfortable with high activity expectations - Individuals who prioritize personalization over volume - Those who cannot handle rejection consistently - Candidates who struggle to qualify effectively Benefits - Competitive base salary commensurate with experience - Full benefits package (medical, dental, vision) - High-autonomy environment with direct access to executive leadership - Structured operating cadence with clear goals, metrics, and career growth targets - Work that touches 19M+ patients — the mission is real

• Own the full sales cycle from initial outreach through close • Manage a pipeline of 10–20+ active opportunities simultaneously • Run structured discovery focused on: • call volume and abandonment • scheduling inefficiencies • staffing constraints • after-hours revenue leakage • Quantify ROI using customer-specific data (not generic assumptions) • Deliver workflow-based demos (not feature walkthroughs) • Drive deals forward through clear customer-owned next steps • Maintain strict pipeline discipline in CRM • Partner with leadership and technical resources to close deals efficiently

• End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems. • Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers. • Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live. • Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready. • Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests. • Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait.