Role Description We are looking for a Senior QA Engineer who thrives at the intersection of AI, voice automation, and cloud-native systems. You will own quality across our platform — from testing LLM-powered features and voice pipelines to ensuring robust end-to-end coverage on GCP infrastructure. You will work closely with product, engineering, and AI teams to embed quality from the ground up. - Design, build, and maintain automated test suites using Playwright for web and API surfaces, including AI-generated content flows. - Lead QA strategy for voice automation pipelines built on ElevenLabs — developing test cases for synthesis quality, latency, and failure modes. - Validate Claude (Anthropic) integrations: prompt-response accuracy, edge case handling, safety behaviors, and output consistency across builds. - Build and maintain Node.js-based test tooling, harnesses, and custom reporters for CI/CD pipelines. - Deploy, monitor, and triage test infrastructure on Google Cloud Platform — leveraging Cloud Run, GCS, and Pub/Sub for scalable test execution. - Define and track quality metrics: test coverage, flakiness rates, mean-time-to-detect, and regression velocity. - Collaborate with engineers during design reviews to surface testability gaps and advocate for observable, fault-tolerant system design. - Mentor junior QA engineers and establish team-wide standards for test authoring, review, and maintenance. Qualifications - 5+ years of QA engineering experience, with at least 2 years on systems that include LLMs, AI APIs, or speech/audio pipelines. - Expert-level Playwright skills — authoring resilient selectors, managing parallel workers, and debugging flaky tests at scale. - Proficient Node.js developer — comfortable writing custom test runners, CLI tooling, and service mocks in TypeScript/JavaScript. - Hands-on GCP experience: deploying workloads to Cloud Run or GKE, querying logs in Cloud Logging, configuring artifact storage in GCS. - Familiarity with ElevenLabs or comparable TTS/voice APIs — understanding synthesis parameters, webhook flows, and audio quality evaluation. - Practical experience testing Claude or other LLMs — designing determinism-aware test strategies, evaluating prompt regressions, and building evals. - Strong understanding of REST, WebSocket, and gRPC protocols for API-level testing. - Experience integrating test suites into CI/CD pipelines (GitHub Actions, Cloud Build, or similar). Requirements - Experience writing custom LLM evals or using evaluation frameworks such as PromptFoo or Braintrust. - Background in audio signal quality assessment or speech intelligibility testing. - Familiarity with observability tooling: OpenTelemetry, Datadog, or GCP Cloud Monitoring. - Knowledge of accessibility testing standards (WCAG 2.1) and assistive technology compatibility. Benefits - Competitive base salary commensurate with experience. - High-autonomy environment with direct access to executive leadership. - Structured operating cadence with clear goals, metrics, and career growth targets. - Work that touches 19M+ patients — the mission is real. - Flexible PTOs policy.

Role Description The Clinical QA Supervisor is responsible for the oversight of the review of Physician reports and accompanying medical records to ensure that the report is complete, accurate, and consistent with medical evidence. - Oversight of QA staff - Ensure appropriate QA staff are assigned to each file to designate file handling responsibilities amongst the team. - Supervise the assigned staff and manage the File Review Board to ensure a timely and accurate process of each file. - Provide details of board reviews to managers to ensure efficiency and productivity of staff. - Assist in identifying & correcting staff performance including promotions, discipline, coaching, and termination of staff. - Assist in hiring qualified candidates for QA open positions. - Ensure that all QA staff adhere to and meet their specific job duties including but not limited to: - Following up with Physicians for outstanding reports - Reviewing received reports for accuracy - Delivering completed reports back to all applicable parties - Following all client-specific instructions - Actively participate in issue resolution by working with the required QA, physicians, account managers, and/or other related parties. - Ensure referrals meet the client-directed Turn Around Time (TAT). - Act as the liaison between the reviewer, team member, and client regarding the process or status of the file. - Other duties & special projects, as assigned and based on business needs. Qualifications - An Associate’s Degree or Bachelor’s Degree is preferred. - RN licensure required. Requirements - Medical peer review or healthcare industry knowledge required. - Business experience in a healthcare and/or insurance setting is preferred. Skills/Competencies - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently, and meet specific deadlines. - Computer literacy and typing skills are essential. Benefits - Comprehensive benefits package designed to support your well-being and peace of mind. - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace. Company Description A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

• Realizar plan de pruebas y diseñar escenarios y casos de prueba • Revisar, planificar, preparar y ejecutar las pruebas de manera sistemática • Automatizar pruebas, monitorearlas y mantenerlas para optimizar procesos • Impulsar mejoras en los procesos de desarrollo • Registro y seguimiento de incidencias encontradas durante las pruebas • Pruebas de regresión para asegurar que los cambios no afecten funcionalidades existentes • Toma de evidencias de las pruebas realizadas • Realizar certificación del software antes de su liberación

Role Description Como Senior QA Engineer, tu objetivo será liderar la estrategia de calidad y automatización para aplicaciones front-end de alta complejidad alojadas en Pega Cloud dentro del dominio financiero (Banca, Seguros, KYC y CRM). Serás el guardián de la experiencia de usuario y de la robustez del software: - Liderar la estrategia de pruebas: - Diseñar y ejecutar escenarios de prueba (manuales y automatizados) para flujos complejos de extremo a extremo, asegurando la compatibilidad cross-browser y cross-device. - Automatizar con propósito: - Construir y mantener scripts de automatización robustos para arquitecturas web modernas, impulsando la detección temprana de fallos (shift-left testing). - Garantizar la resiliencia en la Nube: - Validar despliegues continuos dentro de un modelo ágil DevOps y SAFe, colaborando directamente con arquitectos Pega y desarrolladores. - Elevar los estándares del equipo: - Identificar, registrar y gestionar defectos de manera proactiva en Jira/Zephyr, proponiendo mejores prácticas de Quality Engineering. Qualifications - Inglés avanzado (Nivel C1 certificado o equivalente demostrado en conversación). - Profesional en Ingeniería de Sistemas, Computación o experiencia equivalente comprobable. - Experiencia sólida en automatización web utilizando el framework Selenium WebDriver con Java y TestNG. - Experiencia sólida en testing de REST APIs con Postman o Rest Assured. - Conocimientos profundos del modelo DOM y POM (Page Object Model), así como tecnologías web estándar (HTML5, CSS, JavaScript). - Sólida experiencia trabajando bajo metodologías Agile y SAFe. - Manejo fluido de herramientas de gestión como JIRA, y control de versiones basado en Git/GitHub junto con flujos de CI/CD. - Experiencia previa en el sector bancario o financiero (procesos de KYC, CRM o Seguros). Requirements - Habilidades o conocimientos en herramientas y ecosistemas como: AWS, Delphix, GenRocket, GitHub Copilot, K2View, NoSQL y Oracle NoSQL. - Familiaridad con los modelos de despliegue, entornos y directrices (guardrails) de Pega Cloud. - Uso de Confluence para documentación técnica. - Disponibilidad para viajar (si se requiere de manera muy puntual). - Certificación ISTQB (Certified Tester Foundation Level) u otras credenciales en automatización de pruebas. Benefits - Salario Fijo Competitivo: Ajustado a tu nivel técnico y experiencia en el mercado de élite. - Modalidad 100% Remota: Trabaja desde cualquier parte de España con total flexibilidad. - Cultura de Autonomía: Un entorno dinámico, transparente y colaborativo donde se valora tu iniciativa y se reconoce tu impacto directo. - Crecimiento e Innovación: Acceso a proyectos desafiantes con tecnologías de vanguardia, impulsando tu aprendizaje continuo.