Role Description Luna AI is Steer's autonomous voice agent — answering calls, booking appointments, and navigating patient inquiries across thousands of clinic lines. We need an Onboarding Manager who can deploy Luna at warp speed: standing up new customers in days, not weeks, while pulling the right levers across Engineering, Implementation, and CS to deliver speed without compromising quality. - End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems. - Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers. - Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live. - Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready. - Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests. - Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait. Qualifications - 3–6 years in customer onboarding, implementation management, or technical project management at a B2B SaaS company. - Track record of deploying complex software into real customer environments — ideally with integrations, configuration, and cross-team dependencies. - Project management depth: you can run a Gantt, but you also know when to throw it out. PMP or equivalent a plus, not required. - Strong technical fluency — comfortable reading API docs, discussing telephony or EHR integrations, and translating engineering tradeoffs for customers. - Healthcare experience (EHRs, provider operations, call center workflows) strongly preferred. - Exceptional customer communication — you set expectations, deliver hard messages early, and make customers feel in control. Requirements - Strong ability to manage multiple projects simultaneously. - Experience in a fast-paced, high-growth environment. - Ability to work collaboratively across teams. Benefits - Competitive base salary commensurate with experience. - Full benefits package (medical, dental, vision). - High-autonomy environment with direct access to executive leadership. - Structured operating cadence with clear goals, metrics, and career growth targets. - Work that touches 19M+ patients — the mission is real.

Role Description ¿Quieres ser el arquitecto de la sincronía financiera en el corazón de nuestra banca digital? Buscamos un Líder Técnico para nuestra Célula de Integración CORE, un profesional con más de 6 años de experiencia en desarrollo y al menos 3 años liderando equipos en proyectos de Core Banking o sistemas financieros críticos. El perfil ideal combina un dominio experto en Java Quarkus, NodeJS y Sybase ASE con la capacidad de conectar ecosistemas digitales y sistemas legados como COBIS. Buscamos a un referente técnico capaz de orquestar soluciones en nubes híbridas, asegurando que el núcleo transaccional responda con agilidad y seguridad a las demandas del mercado. Esta es una oportunidad excepcional para liderar el "maestro de la interconexión", donde tu visión técnica garantizará la fluidez de datos entre el ecosistema digital y el FinancialCore. Si te apasiona resolver bloqueos de alta complejidad y potenciar equipos de alto rendimiento en entornos de transformación digital, este es tu lugar para generar un impacto real en el sector. Responsibilities - Liderar y gestionar la ejecución técnica de la célula, coordinando prioridades y asegurando el cumplimiento de hitos bajo marcos ágiles. - Diseñar y supervisar microservicios en Java Quarkus (Azure) y AWS Lambdas que actúen como puente hacia el Core. - Supervisar la ejecución de integraciones con procedimientos almacenados en Sybase ASE, respetando las reglas de negocio bancarias. - Gestionar proactivamente bloqueos de infraestructura, conectividad o lógica transaccional entre nubes y el Core Banking. - Liderar la estrategia de calidad y validación de escenarios críticos de integración para proteger la integridad del núcleo transaccional. - Coordinar y sustentar soluciones técnicas ante las áreas de Arquitectura, Ciberseguridad y Datos de la entidad. - Potenciar el crecimiento técnico de la célula mediante mentoría y el fomento de mejores prácticas de desarrollo seguro. Qualifications - Profesional en Ingeniería de Sistemas, Computación o carreras afines. Requirements - Mínimo 5 a 6 años en desarrollo de software, con al menos 3 años liderando equipos técnicos en proyectos de integración de Core Banking o sistemas financieros críticos. - Java (Quarkus) y NodeJS. - Integraciones vía OpenAPI y Swagger. - Sybase ASE y lógica compleja de procedimientos almacenados. - Arquitecturas distribuidas sobre Azure y AWS. - Dominio experto de Scrum y Kanban. Benefits - Condiciones: Debes tener disponibilidad para trabajar calendario Panamá. - Contrato a término indefinido o Contractor. - ¡Queremos relaciones a largo plazo y que seas parte de nuestra familia por mucho tiempo! - En Sofka, te ofrecemos un ecosistema de aprendizaje con múltiples herramientas para cerrar brechas y potenciar tus habilidades. ¡Tú decides cómo quieres crecer!

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience. • Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures. • Implement and customize solutions based on each client’s specific business needs. • Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights. • Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve. • Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed. • Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery. • Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals. • Identify and drive process improvements, helping to streamline and scale the implementation workflow.

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience • Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures • Implement and customize solutions based on each client’s specific business needs • Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights • Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve • Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed • Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery • Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals • Identify and drive process improvements, helping to streamline and scale the implementation workflow