SeatGeek

Role Description SeatGeek believes live events are powerful experiences that unite humans. The SupportX team is dedicated to building the future of fan support. We treat support as a product, owning the full end-to-end experience - from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order management, fulfillment, and financial systems. As manager, you’ll be the technical leader of this effort, guiding the team as we define, build, and optimize a support experience for fans that is truly best-in-class. Your role will be critical in shaping the team’s roadmap, enhancing fan outcomes, and driving faster, more efficient support workflows. What you'll do - Manage a team of Backend, Frontend, and applied AI and automation engineers - Own the technical vision for SeatGeek’s core support tools (both custom + SaaS) and integrations - Rapidly build and iterate tools to boost fan experience, maintaining a high standard of operational excellence across the platform - Perform code and architecture reviews, and provide technical and design feedback to the team - Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports - Work with your Technical and Product counterparts to form a compelling vision and direction for the team that aligns with organizational and business goals - Select new and work with existing technology vendors when necessary, making build or buy decisions together with your team - At times, roll up your sleeves to deliver features and iterate across the platform - Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization - Play an active role in our recruiting process, helping us grow our engineering team in any way you can Qualifications - 5+ years as an engineer in a role that was mostly about writing code - 2+ years of experience as an engineering manager of productive, motivated teams - Proven track record leading teams to ship industry-leading UX that meaningfully elevates high-stakes customer experiences - Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization - You’ve successfully built and led lean teams, ensuring they’re productive, motivated, and capable of delivering impactful results - You’re able to foster safe, collaborative & inclusive environments, where engineers feel empowered to do their best work - You're comfortable operating without a playbook — defining the architecture, the team's ways of working, and the roadmap simultaneously - You're able to break down complex technical concepts and explain them clearly to non-technical audiences - Knowledge of the technology industry and customer support tools + workflows to help your team make good tooling and framework decisions - You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross-functional partners in product, design, engineering, and leadership - You’ve worked as an Engineer in the past, are familiar with the challenges of that role, and preferably have had hands-on experience with: - Custom tools to increase support agent efficiency and create delightful fan outcomes - AI agent optimization - building the tools, methods, workflows of an empowered + effective customer service agent Requirements - Experience with various technologies including: - Languages: Python (FastAPI), Go, C# (.NET Core), React+Typescript, Swift, Kotlin - Infrastructure: AWS, Kubernetes, ArgoCD, Datadog, Gitlab - Datastores: Aurora (Postgres), ElastiCache (Memcached), OpenSearch, DynamoDB - Streaming & workflows: Kafka, Flink, Airflow, Temporal - SaaS: Workato, Customer Support / Help Center tools (Zendesk, Sierra) - AI Tooling: Claude Code, Codex, LLMs Benefits - Equity stake - Discretionary annual bonus - Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely - A WFH stipend to support your home office setup - Unlimited PTO - Eligible for the SG discretionary annual bonus based on individual and company performance - Up to 16 weeks of fully-paid family leave - 401(k) matching - Student loan matching program - Health, vision, dental, and life insurance - Up to $25k towards family building, reproductive health services, and Gender-affirming care - $500 per year for wellness expenses - Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical - $360 per quarter to spend on tickets to live events - Annual subscription to Spotify, Apple Music, or Amazon music

• Execute against a well-defined automation roadmap and accelerate it - then push it to the next level, both in what we automate and in how we build it • Change how the work gets built - move us toward CLI-driven and agentic development and away from manual, point-and-click configuration, raising the technical bar for the whole team along the way • Build automations and AI agents across accounting, AP, tax, and the close - from inbox triage and invoice coding through reconciliations, flux analysis, accruals, and tax workflows • Help implement our close-management tooling (e.g. Ledge), including its NetSuite and data warehouse connections and the reliability work that makes an agentic close trustworthy • Configure and extend NetSuite, Zip, and the integration layer that ties our finance systems together, making sound calls on where logic should live across ERP, integration layer, and code • Work directly with accountants to understand their workflows, translate that into automation, and earn their trust in the systems you put in front of them • Make build-or-buy decisions and work with technology vendors, constantly weighing what to build in-house against what to bring in • Raise the bar for this work through design reviews, monitoring, and pragmatic operational practices - especially around the reliability and auditability that financial systems demand • Raise the bar for everyone around you - through how you build, code, design reviews and helping interview and grow the people on the team

Title: Senior Product Manager, Catalog Location: New York United States Job Description: SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we&rsquo;re simplifying and modernizing the ticketing industry. By catering to both fans and rightsholders, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing. We are looking for a Lead Product Manager to own SeatGeek's Catalog &mdash; the foundational data layer that defines what exists on our platform. Every event a fan can shop, every seat they can buy, every venue map they navigate, and every attribute that makes a ticket more than a dot on a map starts here. Catalog is the ground truth that everything else &mdash; shopping, fulfillment, and eventually attending the event &mdash; is built on top of. This is a high-leverage, deeply cross-functional role. When the catalog is accurate, complete, and fresh, fans trust what they see and every downstream experience just works. When it isn't, the cracks show up everywhere. Your mission is to make SeatGeek's understanding of the live event world the most accurate, comprehensive, and richly detailed in the industry &mdash; from getting brand-new onsales live the moment they're announced, to modeling complex venues seat-by-seat, to capturing the features and attributes that help fans find exactly the right spot. SeatGeek is where passionate fans and ambitious builders come together to reshape live entertainment, and if you're excited to build the data foundation that powers it all, we'd love to hear from you. What you'll do - Own the vision and strategy for SeatGeek's Catalog and define how we build the most accurate, complete, and fresh representation of the live event world in the industry - Raise the bar on catalog coverage and freshness: get new events and onsales live faster, close inventory and matching gaps, and reduce the errors and staleness that erode fan trust and downstream conversion - Blend user, data, and domain knowledge to identify where better catalog data can redefine the fan experience (think seat features, views, maps, and enriched event content) and where it unblocks partner and operations workflows - Partner closely with operations and marketplace teams to design tooling and processes that let SeatGeek ingest and maintain catalog data at scale - Partner with analytics to define the metrics that matter for catalog health &mdash; coverage, freshness, accuracy, match rate &mdash; and build the dashboards and monitoring to hold the platform accountable to them - Advocate for and act as an ambassador to the rest of the company for Catalog, evangelizing work and celebrating wins; collaborate with PMs across the entire shopping funnel and post-purchase experience on dependencies and shared opportunities - Stay ahead of where AI, machine learning, and emerging technology can automate ingestion, improve matching, and enrich our representation of the live event experience - Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices What you have - 8+ years of relevant product management experience with a strong track record shipping impactful products at scale, ideally in marketplace, platform, or data-intensive contexts - Experience owning foundational data, catalog, or platform products where accuracy, completeness, and freshness are core to the value you deliver &mdash; and where downstream teams depend on what you build - Comfort operating in complex, ambiguous problem spaces: you can take a messy real-world domain and design systems and processes that make it structured, scalable, and trustworthy - A strong fluency with data: you're equally at home defining quality metrics, diving into analytics, and partnering with analysts to get the insights you need to make decisions from evidence rather than assumption - Experience partnering with operations teams and designing internal tooling or workflows &mdash; you understand that great catalog data is as much about process and people as it is about product - Strong customer empathy and a tasteful product eye, even when the "customer" is often an internal operator or a downstream team - Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable, or similar to communicate ideas effectively to cross-functional partners - Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity - A demonstrated curiosity in new technologies and how they can solve user problems in new ways - Ideally, experience with products that leverage machine learning or AI to automate data ingestion, entity matching, or content enrichment at scale - Ideally, experience with marketplace or ticketing products, or other domains where a high-quality catalog or knowledge graph is a core competitive advantage - This role requires candidates to be based on the East Coast, with preference given to those in the New York City area Our stack You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language. - Languages: Python, Go, C#+.NET Core, Swift, Next.js, TypeScript - Client Platforms: iOS, Android, Web (Desktop/Mobile) - Technologies: OAuth2.0 & Identity Management, Payment Tokenization - Event-driven Technologies: RabbitMQ, Kafka - Datastores: Postgres, Redis, Memcache, Elasticsearch - Cloud: AWS</li> - Version control: Git (Gitlab) Perks - Equity stake - Flexible work environment, allowing you to work as many days a week in the office as you&rsquo;d like or 100% remotely - A WFH stipend to support your home office setup - Unlimited PTO - Up to 16 weeks of fully-paid family leave - 401(k) matching - Student loan matching program - Health, vision, dental, and life insurance - Up to $25k towards family building, reproductive health services and Gender-affirming care - $500 per year for wellness expenses - Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical - $360 per quarter to spend on tickets to live events - Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $130,000 - $188,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

• Own the vision and strategy for SeatGeek's Catalog and define how we build the most accurate, complete, and fresh representation of the live event world in the industry • Raise the bar on catalog coverage and freshness: get new events and onsales live faster, close inventory and matching gaps, and reduce the errors and staleness that erode fan trust and downstream conversion • Blend user, data, and domain knowledge to identify where better catalog data can redefine the fan experience (think seat features, views, maps, and enriched event content) and where it unblocks partner and operations workflows • Partner closely with operations and marketplace teams to design tooling and processes that let SeatGeek ingest and maintain catalog data at scale • Partner with analytics to define the metrics that matter for catalog health — coverage, freshness, accuracy, match rate — and build the dashboards and monitoring to hold the platform accountable to them • Advocate for and act as an ambassador to the rest of the company for Catalog, evangelizing work and celebrating wins; collaborate with PMs across the entire shopping funnel and post-purchase experience on dependencies and shared opportunities • Stay ahead of where AI, machine learning, and emerging technology can automate ingestion, improve matching, and enrich our representation of the live event experience • Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices

• In partnership with other teams, own the legal tech stack: evaluate, select, implement, and manage software and AI-powered tools to improve the performance and efficiency of the team • Partner with IT and procurement to ensure tools are properly integrated, adopted, and continuously optimized • Build and maintain dashboards and reporting infrastructure to give leadership visibility into department performance • Map and audit current legal workflows to identify bottlenecks, redundancies, and improvement opportunities • Design and implement scalable processes for high-volume legal work • Develop and maintain standard operating procedures, playbooks, and self-service resources for internal clients • Manage relationships with outside counsel and legal vendors, including rate negotiations, matter budgeting, and invoice review • Implement and enforce billing guidelines; analyze outside counsel spend and identify cost savings • Manage legal billing and e-billing software and matter management systems • Build and maintain legal department KPIs, scorecards, and operational reporting • Support annual budgeting, forecasting, and financial reporting for the legal department • Drive special projects and cross-functional initiatives • Build and curate a legal knowledge management system (templates, precedents, FAQs, training materials) • Deliver training sessions to legal and non-legal stakeholders on processes, tools, and self-service resources • Create onboarding programs for new legal team members • Oversee and optimize compliance with multiple government relations regulatory requirements, including tracking and filing of required lobbying and political giving disclosures • Support board and stockholder administration as needed, including maintaining the action tracker, filing consents, minutes, and meeting materials, and coordinating upcoming approvals • Manage annual renewal of foreign qualifications across all registered jurisdictions, tracking deadlines and filing requirements to ensure timely compliance • Support administration of company's equity plans, including processing award releases, maintaining cap table records, coordinating quarterly grant cycles, and ensuring compliance with applicable securities and tax requirements

• Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens • Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips • Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention • Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use • Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts • Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels • Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause • Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences • Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time • Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes • Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices

• Manage a team of cross-functional engineers (backend & frontend, multiple platforms) • Work closely with Product to design and develop product enhancements and value for both fans and enterprise customers - including prioritization and planning cycles • Guide the team to improve operational and engineering best practices to keep our development machine humming • Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports • Foster a dynamic, inclusive, and empowering environment where engineers are inspired to tackle complex challenges and accelerate their career growth • Play an active role in our recruiting process, helping us to grow our engineering team in any way you can • Perform code reviews and provide technical and design feedback to the team • Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization

• Manage a team of software and data engineers - who work AI-first by default • Own the technical vision for SeatGeek’s core financial systems, tools (both custom + Saas) and integrations • Ensure the financial automation stack reads from the right upstream tools / systems across the business seamlessly, adapt and translate that information into our general ledger and billing systems • Rapidly build and iterate tools to boost the quality and speed of interactions with our finance data, building and leveraging deep cross functional partnerships with the broader engineering org • Maintain a high standard of accuracy, completeness and operational excellence across the platform • Define and deliver the go-forward architecture that allows SeatGeek’s financial automation stack to excel in a landscape increasingly transformed by agentic interactions and capabilities • Perform code and architecture reviews, and provide technical and design feedback to the team • Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports • Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team • At times, roll up your sleeves to deliver features and iterate across the platform • Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization • Play an active role in our recruiting process, helping us grow our engineering team in any way you can

• Manage a team of software and data engineers - who work AI-first by default • Own the technical vision for SeatGeek’s core financial systems, tools (both custom + Saas) and integrations • Ensure the financial automation stack reads from the right upstream tools / systems across the business seamlessly, adapt and translate that information into our general ledger and billing systems • Rapidly build and iterate tools to boost the quality and speed of interactions with our finance data, building and leveraging deep cross functional partnerships with the broader engineering org • Maintain a high standard of accuracy, completeness and operational excellence across the platform • Define and deliver the go-forward architecture that allows SeatGeek’s financial automation stack to excel in a landscape increasingly transformed by agentic interactions and capabilities • Perform code and architecture reviews, and provide technical and design feedback to the team • Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports • Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team • At times, roll up your sleeves to deliver features and iterate across the platform • Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization • Play an active role in our recruiting process, helping us grow our engineering team in any way you can

Role Description As the company grows and use cases with our finance data transform, our stack will need to adjust and scale to keep pace with new agentic demands and the increasing complexity of our financial operations. You'll lead and shape the vision for the team rethinking and rebuilding the systems that power our understanding of fan purchases, marketplace settlements, and unit economics. If you are passionate about modernizing financial infrastructure, and building teams and platforms that provide teams and agents data they can trust, this is your opportunity to transform how we think about money at SeatGeek. - Manage a team of software and data engineers - who work AI-first by default - Own the technical vision for SeatGeek’s core financial systems, tools (both custom + SaaS) and integrations - Ensure the financial automation stack reads from the right upstream tools/systems across the business seamlessly, adapting and translating that information into our general ledger and billing systems - Rapidly build and iterate tools to boost the quality and speed of interactions with our finance data, building and leveraging deep cross-functional partnerships with the broader engineering org - Maintain a high standard of accuracy, completeness and operational excellence across the platform - Define and deliver the go-forward architecture that allows SeatGeek’s financial automation stack to excel in a landscape increasingly transformed by agentic interactions and capabilities - Perform code and architecture reviews, and provide technical and design feedback to the team - Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports - Select new and work with existing technology vendors when necessary, making build or buy decisions together with your team - At times, roll up your sleeves to deliver features and iterate across the platform - Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization - Play an active role in our recruiting process, helping us grow our engineering team in any way you can Qualifications - 5+ years as an engineer in a role that was mostly about writing code - 3+ years of experience as an engineering manager of productive, motivated teams - Proven track record leading teams to ship industry-leading UX that meaningfully elevates high-stakes customer experiences - Proven experience handling and processing transactional data at scale in a SOX controlled environment - You’ve successfully built and led lean teams, ensuring they’re productive, motivated, and capable of delivering impactful results - You’re able to foster safe, collaborative & inclusive environments, where engineers feel empowered to do their best work - You're comfortable operating without a playbook — defining the architecture, the team's ways of working, and the roadmap simultaneously - You're able to break down complex technical concepts and explain them clearly to non-technical audiences, accurately representing the team's work to a wide range of stakeholders - Knowledge of the technology industry and financial tools + methods to help your team make good tooling and framework decisions to set them up for success - You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross-functional partners in product, design, engineering and leadership - You’ve worked as an Engineer in the past, are familiar with the challenges of that role, and preferably have had hands-on experience with the following: - Custom tools to automate financial operations and create accurate and complete financial reporting outputs - Extensive hands-on transactional data experience, and knowledge of finance and accounting principles Requirements - Experience with every technology listed isn’t expected, we’ve included them for transparency. What matters most to us is your core engineering skills and ability to learn, not deep expertise in any one tool or language. - Languages: Python (FastAPI) - Infrastructure: AWS, Kubernetes, ArgoCD, Datadog, Gitlab - Datastores: Aurora (Postgres), Redshift, dbt - Streaming & workflows: Kafka, Flink, Airflow, Temporal - SaaS: Workato, NetSuite - AI Tooling: Claude Code, Codex, LLMs Benefits - Equity stake - Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely - A WFH stipend to support your home office setup - Unlimited PTO - Up to 16 weeks of fully-paid family leave - 401(k) matching - Student loan matching program - Health, vision, dental, and life insurance - Up to $25k towards family building, reproductive health services and Gender-affirming care - $500 per year for wellness expenses - Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical - $360 per quarter to spend on tickets to live events - Annual subscription to Spotify, Apple Music, or Amazon music