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SeatGeek

SeatGeek is a marketplace for event tickets. It was founded in 2009 by Russell D'Souza, Jack Groetzinger, and Eric Waller. Since then, it has attracted famous i

Lead Product Manager, Native Mobile

Location

New York

Posted

9 days ago

Salary

$152K - $220K / year

Seniority

Senior

8 yrs expEnglishAndroidFirebaseiOS

Job Description

Lead Product Manager, Native Mobile

SeatGeek

• Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens • Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips • Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention • Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use • Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts • Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels • Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause • Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences • Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time • Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes • Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices

Job Requirements

  • 8+ years of product management experience with a strong track record shipping native mobile products (iOS and/or Android) at scale
  • Deep expertise in engagement and retention — you’ve built habit-forming loops, push notification programs, personalization systems, or lifecycle features that measurably improved retention and frequency metrics
  • Fluency in iOS and Android platform capabilities and guidelines — you understand HIG and Material Design well enough to hold your own with designers, know the constraints and opportunities from push to widgets to on-device ML, and have a strong point of view on how platform conventions should shape the SeatGeek experience
  • Hands-on experience with product analytics and attribution tooling (Amplitude, Firebase, Mixpanel, AppsFlyer, or similar) — you build your own dashboards and don’t wait for a data team to answer basic retention or funnel questions
  • Comfort with the operational realities of mobile shipping — release management, feature flags, crash monitoring, and the judgment to call a rollback when it’s needed
  • Strong customer empathy and a tasteful eye for great design and UX — you can tell the difference between a feature that delights and one that just ships
  • A strong fluency with data: comfortable defining success metrics, diving into analytics, partnering with analysts to build cohort analyses, and making decisions from evidence rather than assumption
  • Experience in both iterative, experiment-driven approaches and zero-to-one initiatives that have resulted in measurable business and customer impact
  • Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable or similar to communicate ideas effectively to cross-functional partners
  • Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity
  • Ideally, experience with marketplace or ticketing products, or consumer apps in entertainment, sports, or travel where emotional purchase decisions and infrequent usage are core challenges to solve
  • Ideally, experience with products that leverage machine learning or AI-powered personalization to surface the right content or recommendation at the right moment
  • 5+ years as an engineer in a role that focused on writing code
  • A foundation of technical excellence that your team can look up to
  • Knowledge of the technology industry to help your team make good tooling and framework decisions, setting them up for success
  • You understand how to lead by setting context and facilitating collaboration between cross-functional partners in product, design, engineering, and leadership
  • Product-minded engineering experience, especially products that span native mobile, web, and backend systems.
  • Experience working in both consumer and enterprise products, as this role uniquely owns fan experiences and rightsholder experiences.
  • Experience in the sports technology industry is preferred, but not a requirement.
  • This role requires candidates to be based on the East Coast, with preference given to those in the New York City area.

Benefits

  • Equity stake
  • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
  • A WFH stipend to support your home office setup
  • Unlimited PTO
  • Up to 16 weeks of fully-paid family leave
  • 401(k) matching
  • Student loan matching program
  • Health, vision, dental, and life insurance
  • Up to $25k towards family building, reproductive health services and Gender-affirming care
  • $500 per year for wellness expenses
  • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
  • $360 per quarter to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music

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