Prompt Therapy Solutions Inc

• Own and manage the flawless execution of all regular and off-cycle payroll runs for Prompt and all of its subsidiaries, ensuring 100% accuracy and timely distribution. • Actively manage, establish, and maintain payroll tax registrations across all federal, state, and local jurisdictions. • Serve as the hands-on primary administrator for our payroll software (Rippling), maintaining backend configuration and ensuring system data matches financial realities. • Input, audit, and maintain precise employee payroll data (including hours, deductions, bonuses, garnishments, and tax withholdings) across all systems. • Monitor the payroll inbox to directly troubleshoot and resolve employee inquiries strictly regarding paychecks, taxes, direct deposits, and deductions. • Generate standard and ad-hoc payroll reports to support accounting reconciliation and leadership compliance reviews. • Securely organize and maintain highly confidential payroll documents, records, and files in strict compliance with retention laws.

• Manage and grow existing accounts by proactively upselling additional licenses and cross-selling new products. • Build and maintain relationships with key decision-makers to uncover new opportunities. • Present Prompt’s suite of products (Prompt Kiosk, Prediction Health, Onus One, PT Wired, Prompt BI) to demonstrate value and ROI. • Conduct periodic business reviews with CSMs to identify whitespace, showcase value, and strengthen partnerships. • Collaborate closely with Client Success and Sales to ensure aligned strategies for account health and growth. • Accurately forecast opportunities, track pipeline, and maintain up-to-date records in CRM.

• Utilize your PT expertise to identify and engage potential clients • Forge lasting relationships with healthcare professionals • Achieve a deep and comprehensive understanding of our product capabilities • Conduct targeted outreach to healthcare facilities, leveraging cold calling, emailing, and social media strategies to generate leads • Schedule product demos by uncovering the prospect’s pain in the initial conversation • Collaborate with our sales, marketing, and product teams to refine strategies

• Oversee Company contract administration and processing, including maintenance of the lifecycle of all Company contracts. • Own and manage the legal request intake and review process. • Maintain Company contract templates, including updating as required. • Create and optimize processes for contracts, litigation, and compliance tracking. • Assist with developing templates, playbooks, and SOPs for recurring legal tasks. • Assist with identifying and implementing automation tools to reduce manual work. • Develop and implement document naming conventions. • Interact with Company leadership to ensure smooth day-to-day assistance in contracting and other operational needs requiring legal support. • Maintain the official electronic files of the Company. • Maintain and file corporate records. • Independently draft, review, and process routine contracts and legal documents. • Project manage Legal Department-related projects. • Ongoing help and input on Legal Department process efficiencies, including assistance with developing, implementing, and updating legal review processes. • Provide administrative support as needed within the Legal Department, including assisting the attorneys with day-to-day operational support, formatting documents, and other activities as needed. • Know, understand, and follow Company guidelines, and employment policies and procedures. • Work on other projects as assigned.

• Oversee daily operations of revenue cycle management teams • Maximize client revenue retention and enhance service gains • Train and educate employees on practice management systems • Conduct root cause analysis and identify payment anomalies

• Coordinate payer portal account setup and enrollment for new client implementations. • Manage user additions, removals, access changes, password resets, and multi-factor authentication. • Maintain company documentation, SOPs, onboarding materials, and operational resources. • Track projects, milestones, action items, and implementation activities across departments. • Coordinate onboarding activities and track completion of client requirements. • Triage and route incoming customer support requests to the appropriate teams.

• Perform functional, regression, smoke, and acceptance testing on new and existing features. • Identify, document, and communicate defects to the development team, ensuring timely resolution. • Test AI-enabled product features for accuracy, reliability, usability, edge cases, and unintended behaviors. • Use AI-assisted workflows to improve test planning, test case generation, exploratory testing, documentation, and overall QA efficiency. • Work closely with cross-functional teams including product, development, and design to review project requirements, provide input during the testing phase, and ensure alignment on quality expectations. • Maintain accurate records of test plans, test cases, and results. Ensure clear and consistent documentation for stakeholders. • Plan and manage daily QA work across multiple priorities, focus testing efforts on the highest-risk and highest-impact areas, and proactively communicate status, blockers, risks, and tradeoffs to stakeholders. • Contribute insights to enhance testing processes, documentation standards, and workflows. Advocate for quality in every stage of the software development lifecycle. • Take initiative, follow through on commitments, meet expected business results, and consistently look for ways to raise the standard of quality across the product and team. • Takes personal responsibility for the quality and timeliness of work, manages day-to-day priorities effectively, and consistently delivers expected results with limited oversight. • Able to manage multiple testing priorities, sequence work based on risk and business impact, adapt quickly when priorities shift, and clearly communicate tradeoffs or risks.

• Architect and implement highly scalable, fault-tolerant software solutions for transmitting millions of messages monthly in diverse formats and protocols. • Design and evolve system architectures to accommodate complex, clearinghouse-specific EDI/API data mappings. • Implement advanced error handling, logging, and retry mechanisms within asynchronous workflows to ensure data integrity and reliability. • Collaborate directly with external clearinghouse partners to debug and troubleshoot non-standard integration systems. • Ensure compliance with all relevant EDI protocols and federal healthcare standards, including designing and auditing systems for HIPAA security and privacy regulations. • Collaborate with cross-functional teams to integrate new technologies and frameworks, and document all features, flows, and processes within the application. • Adapt and transition between programming languages and technologies as required.

• Build strong relationships with internal and external stakeholders as a strategic and supportive partner. • Own the day-to-day accounts payable cycle, including company credit card coding and reconciliation, and routine month-end journal entries and reconciliations from start to finish. • Collaborate with cross-functional team members to recommend and implement improvement opportunities. • Contribute to the growth of the team by sharing knowledge and improving our internal processes. • Maintain organized, audit-ready documentation.

• Lead the end-to-end design process for large-scale product initiatives. • Partner with product and engineering leaders to define goals and success metrics. • Conduct user research and testing to uncover pain points and validate solutions. • Deliver high-quality designs that align with business goals and design systems. • Think in MVPs (minimum viable products): ship the leanest solution that delivers the most value to the most users, with minimal scope creep. • Define and evolve design patterns, contributing to the growth of our design system. • Advocate for user-centered design across the organization. • Mentor mid-level designers to elevate their design skills. • Use AI tools to accelerate the design process without trading away quality or user-centered judgment. • Collaborate on design strategies for multiple products and features.