Outforce

• Provide day-to-day support for customers using WCM and HHQ products • Deliver a high-quality customer experience through professional and responsive communication with quick resolution • Troubleshoot product issues across multiple workflows and product lines • Respond to customer inquiries clearly, professionally, and empathetically in written English • Investigate, reproduce, and document software bugs • Submit detailed bug tickets and product enhancement requests to internal teams • Identify when issues require escalation to onshore support, product, or engineering teams • Maintain accurate records of customer interactions and issue resolution • Collaborate with cross-functional teams to ensure timely customer outcomes

• Coordinate international freight operations across UK, US, and EU regions. • Manage and track inventory levels to ensure availability and accuracy. • Oversee wholesale order processing, fulfillment, and delivery timelines. • Utilize ERP systems (NetSuite, SAP, Odoo, or similar) for operations management. • Collaborate with suppliers, logistics partners, and internal teams to optimize workflow. • Ensure compliance with international shipping regulations and documentation. • Analyze logistics and inventory data to improve efficiency and reduce costs.

• Lead development of standard submittals. • Ensure content aligns with RFP requirements, client needs, and company standards. • Coordinate and lead proposal review meetings, including kickoff and quality review sessions. • Serve as the primary point of contact for proposal efforts, engaging with internal teams and external partners as needed. • Collaborate closely with the Proposal Manager to support the planning, coordination, and execution of high-value, strategic proposals, ensuring alignment with client requirements and internal quality standards. • Responsibilities may include coordinating timely collection of resumes, project descriptions, and administrative content, ensuring accurate and complete integration into final proposals. • Draft, edit, and refine technical and marketing content, including resumes, project descriptions, and executive summaries. • Maintain and refine a library of reusable content, such as resumes, project sheets, and boilerplate responses. • Identify and recommend improvements in proposal workflows, templates, and tools to increase efficiency and effectiveness. • Work with technical teams, proposal staff, and leadership to gather information and ensure alignment with project strategies. • Review proposals for accuracy, compliance, and consistency with branding and industry standards. • Develop and manage proposal schedules, ensuring that deadlines are met.

• Configure and deliver Salesforce solutions aligned to documented user stories and approved designs • Set up and enhance objects, fields, page layouts, record types, and security models • Build and manage flows, validation rules, assignment rules, and declarative automation • Develop reports and dashboards aligned to business needs • Assist with minor development tasks (Apex triggers/classes, Lightning Web Components) under senior guidance • Support UAT cycles, defect resolution, and configuration updates • Contribute to technical documentation, configuration notes, and release artifacts • Ensure all work follows Salesforce best practices and internal governance standards

• Implement, maintain, and review payroll processing, billing, and accounting systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions • Collaborating with customers, third-party institutions, and other team members to resolve billing inconsistencies and errors • Creating invoices and billing materials to be sent directly to a customer • Inputting payment history, upcoming payment information, or other financial data into an individual account • Finding financial solutions for customers who may need payment assistance • Informing customers of any missed or upcoming payment deadlines • Calculating and tracking various company financial statements • Ensure accurate and timely processing of payroll updates including new hires, terminations, and charges to pay rates • Prepare and maintain accurate records and reports of payroll/billing transactions • Ensure compliance with federal, state, and local payroll wage and hour laws and best practices • Facilitate audits by providing records and documentation to auditors • Identify and recommend updates to payroll/billing accounting software, systems, and procedures • Perform other related duties as assigned.

• Analyze and interpret complex data sets to provide actionable insights and recommendations. • Develop, maintain, and optimize Power BI reports and dashboards for various stakeholders throughout the organization. • Manage and maintain data integrity within Azure Data Lake. • Collaborate with IT and business teams to define data requirements and ensure data accuracy. • Perform data cleansing, transformation, and integration tasks. • Support data governance initiatives and ensure compliance with data policies. • Provide training and support to end-users on data tools and technologies. • Stay current with industry trends and best practices in data analysis and data management.

• Design and implement LLM-powered applications, including RAG pipelines, AI agents, chatbots, and generative AI integrations. • Manage AP/AR, invoice processing, collections, and payment runs. • Build, optimize, train, fine-tune, and evaluate machine learning and data science pipelines. • Process payroll in accordance with AU legislation. • Architect, deploy, and maintain AI infrastructure, including containerized environments, CI/CD pipelines for ML, monitoring, and scalable production systems. • Prepare financial and management reports (BS, P&L, Cash Flow). • Integrate with commercial LLM APIs (e.g., OpenAI, Anthropic) and open-source models. • Support AU accounting compliance; BAS/IAS prep is a plus. • Engage with business users and stakeholders to interpret requirements, scope AI use cases, and translate ambiguous needs into clear technical specifications. • Collaborate with product, engineering, and non-technical teams to align AI solutions with business objectives and user workflows. • Establish best practices for prompt engineering, model evaluation, and responsible AI development. • Document system architectures, runbooks, and handover materials to support long-term maintainability.

• Provides routine technical assistance to computer system users. • Answers questions or resolves computer problems for clients via telephone, Microsoft Teams, or from a remote location. • Provides assistance concerning the use of computer hardware and software, installation, word processing, electronic mail, and operating systems. • Provides assistance to our Sr. IT Support Specialists as needed. • Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, and maintains a pleasant and professional image. • Makes good use of web tools and online industry resources and can implement and manage web projects, has online marketing knowledge, aware of industry trends. • Has an awareness of, researches and adopts effective technologies that improve the bottom line, works well with tech resources. • Performs routine maintenance on system components. • Understands system performance requirements and what kind of maintenance is needed. • Identifies measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system. • Can accurately evaluate system performance.

• Accurately input and maintain customer records, renewals registers, and internal databases • Generate quotes and contracts in our CRM • Support invoicing and procurement processes • Produce reports and data summaries for management • Work closely with Enterprise, Government, and Service Delivery teams • Partner with the Salesforce admin team on data quality • Identify ways to streamline data entry processes • Support the wider team to keep operations running smoothly

• Review and approved customer account set up in compliance with company standards ensuring all required billing are details on file • Review contracts, purchase orders, and billing terms, and accurately capture billing details in the management information system (MIS) • Prepare accurate and timely invoices and submit them through multiple billing portals • Maintain clear communication with the project accountant team lead and the digital innovation CSM/FSR team via email and messaging portal • Process expense transfer to the correct accounts within the MIS and ensuring proper approval and maintain a clear audit trail • Support the Project Accountant team lead and Digital Innovation CSM/FSR team in coordinating and monitoring billing and collection • Process billing voids and write-offs with appropriate approval • Maintain accurate customer account records, including invoices and contract documentation • Initiate and manage customer account close-outs to ensure all MIS records are complete and accurate • Review and monitor customer record updates in the CRM system, ensuring supporting documentation aligns with MIS billing records • Accurately process payment and follow up with the relevant internal teams where necessary • Monitor collections, maintain AR ledger comments, and engage directly with customers when required • Escalate unresolved collection matter (60+ days outstanding) to the Project Accountant Team Lead and Digital Innovation CSM/FSR team • Ensure compliance with the CSP process • Participate in company wide initiatives, including quality assurance and continuous improvement.