Outforce

• Deploy, configure and maintain Proxmox VE clusters, including storage and Ceph • Manage virtual machine lifecycle across internal and customer environments • Support and maintain Linux and Windows server infrastructure at scale • Design and support network infrastructure: VLANs, routing, SD-WAN and firewalls • Administer cloud infrastructure across Azure and hosted environments • Plan and execute infrastructure and cloud migrations with defined cutover and rollback plans • Size and plan workloads to balance performance against cost • Build automation for provisioning, patching and fleet management • Develop and maintain standardized, repeatable infrastructure configurations • Raise change controls for all work impacting production environments • Seek approval from GM or CTO prior to implementation – each change must include an implementation plan, risk assessment, roll-back plan and testing plan • Maintain accurate infrastructure documentation in Nuclino • Monitor infrastructure health, capacity and resource usage • Support backup and disaster recovery, including periodic recovery testing • Investigate and remediate infrastructure incidents escalated from Level 2

• Play a critical role in optimizing and maintaining Microsoft D365 Finance & Operations ERP system to enhance business operations. • Identify, analyze, resolve, and document complex system-related problems with system users. • Ensure the smooth and efficient functioning of the ERP system. • Collaborate with stakeholders to gather and document business requirements. • Analyze existing business processes and identify areas for improvement.

Role Description - Take ownership of incidents escalated from Level 1 and drive them to resolution - Perform advanced desktop, application and Microsoft 365 troubleshooting - Diagnose complex customer incidents and networking faults - Act as the escalation bridge between support and the systems and infrastructure teams - Complete full diagnostics before escalating to CIS Admin or Infrastructure Engineer, with a clear evidenced handover - Ensure all work, updates and communications are recorded in the ITSM system - Respond promptly when a ticket reaches customer-replied status or on any direct request through any channel - Keep affected customers and internal stakeholders informed through the ticket - Maintain service levels, availability and quality on owned incidents - Identify recurring issues and raise them for permanent remediation or automation - Contribute to knowledge base articles and standard operating procedures - Support and mentor Level 1 analysts where appropriate - This role is operational, focused on incident resolution and escalation, not architecture or infrastructure design - Production changes are executed under approved change control raised by the systems or infrastructure teams - Risk acceptance and architecture decisions remain with the GM and CTO - Success is measured by resolution quality, communication, documentation and process adherence Qualifications - Proven Level 2 experience in an MSP or comparable multi-client environment - Advanced Windows desktop and application support - Microsoft 365 administration (Exchange Online, Entra ID, Teams, SharePoint) - Windows Server administration and Active Directory / domain administration - Networking faults and diagnostics: IPv4, VLANs, routing, switching, DNS, DHCP - At least one security product suite, ideally Sophos - RMM platform experience, ideally NinjaRMM - High discipline with documentation and time tracking in an ITSM system - Excellent spoken and written English Requirements - Microsoft certification (required for at least a portion of the team to meet partner benefit thresholds) - Hosted PBX / VoIP / SIP support (3CX advantageous) - Sophos XGS firewall administration - Exposure to virtualisation (Proxmox VE preferred) - Scripting for repetitive tasks (PowerShell, Bash) - Experience working remotely with Australian-based teams

• Support the design, development, and enhancement of our Microsoft Dynamics 365 Finance & Operations (D365FO) platform • Deliver scalable, compliant, and high-performing solutions that support global business operations, financial processes, and system integrations • Design, develop, and maintain customizations within D365FO using X++, extensions, and best practice design patterns • Develop and support integrations between D365FO and external systems • Optimize performance of batch jobs, queries, and data processing routines. • Collaborate with functional analysts, architects, and business stakeholders to translate requirements into technical designs.

Role Description We are seeking a highly skilled and motivated ERP Business Analyst to join our team and play a critical role in optimizing and maintaining our Microsoft D365 Finance & Operations ERP system to enhance business operations. This role requires a deep understanding of ERP systems and processes, coupled with exceptional problem-solving and analytical skills. - Identify, analyze, resolve, and document complex system-related problems with system users. - Ensure the smooth and efficient functioning of the ERP system. - Possess strong functional knowledge of Dynamics 365 modules like Finance & Operations (F&O). Qualifications - Bachelor's degree in Computer Science, Information Systems, Finance, or related field, or equivalent combination of education and work-related experience. - Demonstrated advanced proficiency in reading, writing, and speaking English. - 3-5 years of experience as a business analyst in supporting, managing, or implementing Microsoft Dynamics 365 Finance & Operations ERP system. - Accounting or financial sector experience is a plus. - Proficiency with the following D365 finance modules/areas preferred: - General Ledger - Accounts Payable/Accounts Receivable - Project Management in Accounting - Tax processing - Intercompany - Project Timesheets - Strong proficiency in system configuration, customization, and data management within Microsoft Dynamics 365. - Experience with Dynamics 365 ISVs, specifically HSO’s aec360, SKSoft Treasury Automation Suite (TAS), RSAT, and Docentric are a plus. - Dynamics 365 Certifications preferred. - Knowledge of Microsoft Dynamics 365 CE is a plus. Requirements - Deep understanding of specific Dynamics 365 modules (e.g., F&O and CE) and their functionalities. - Strong communication and collaboration skills to interact effectively with stakeholders at all levels. - Ability to analyze complex business problems, identify root causes, and propose effective solutions. - Understanding of industry-specific business processes and best practices is a plus. - Ability to operate independently and set priorities amongst multiple task assignments. - Excellent analytical and problem-solving skills, with the ability to translate business requirements into actionable solutions. - Ability to manage multiple priorities and work independently in a fast-paced environment. Benefits - Competitive compensation package aligned with your skills and experience. - Night differentials pay to help maximize your earnings. - Comprehensive HMO coverage, including a free dependent on Day 1. - Employee referral program with rewarding incentives. - 20 days of annual leave, giving you flexibility to manage your time. - Engaging team activities and events to keep work enjoyable. - Build strong, high-impact connections with key stakeholders across the business. - Take part in client engagement initiatives to elevate your professional experience.

Role Description This position is primarily responsible for project financial support relating to accurate revenue recognition and contract administration on projects within a Sector. Qualifications - Experience in financial performance management. - Strong analytical skills. - Ability to work collaboratively with project teams and leadership. - Proficient in financial reporting and resource planning. Requirements - Works with team members to ensure that monthly costs to complete updates are completed as needed. - Performs monthly revenue/profitability review to ensure consistent and accurate project data and revenue/profit projections. - Conducts regularly scheduled meetings with project team members to obtain project details. - Completes and routes month end package (report card) for Practice and/or Market. - Completes Project Financial Analyst Team month-end spreadsheet and project of interest spreadsheet with notes and month-end results. - Works with project management to review and ensure accurate monthly client billings according to contract terms. - Monitors monthly unbilled and write-off report for potential issues. - Analyzes, reviews, and monitors MIS reports and communicates trends and potential problems. - Monitors monthly Accounts Receivable Ledger and reviews collection issues. - Coordinates with Project Managers to approve sub-consultant invoices. - Educates internal clients on MIS and accounting reports. - Maintains the highest level of confidentiality regarding Operational Financial Information. - Reviews project set-ups and confirms organizational codes and project types. - Participates in company-wide initiatives as needed. - Performs other duties as assigned. Benefits - Competitive compensation package aligned with your skills and experience. - Night differentials pay to help maximize your earnings. - Comprehensive HMO coverage, including a free dependent on Day 1. - Employee referral program with rewarding incentives. - 20 days of annual leave, giving you flexibility to manage your time. - Engaging team activities and events to keep work enjoyable. - Build strong, high-impact connections with key stakeholders across the business. - Take part in client engagement initiatives to elevate your professional experience.

• Plan, coordinate, and monitor incoming and outgoing shipments and deliveries, ensuring they are on schedule • Plan and optimize transportation routes to ensure timely deliveries and efficient use of resources • Liaise with carriers, freight forwarders, and suppliers to negotiate rates, manage contracts, and build effective relationships • Monitor the progress of shipments, provide stakeholders with timely updates, and resolve any delays, damage, or issues that arise during transportation • Monitor and evaluate transportation costs to ensure budget compliance and identify opportunities to reduce expenses • Oversee warehouse stock levels, ensuring they align with company demand to prevent shortages or overstocking • Conduct regular inventory checks, cycle counts, and physical audits to verify stock accuracy • Investigate and resolve discrepancies between physical stock and system records (ERP/WMS data) • Coordinate inbound stock receipt, ensure the proper, safe storage of products, and manage warehouse activities • Collaborate with sales, production, and purchasing teams to forecast inventory needs and plan replenishment orders • Maintain accurate logs and records of all inventory movements, shipments, and orders • Prepare and maintain essential shipping documentation, including invoices, bills of lading, and customs declarations • Ensure all processes adhere to relevant industry regulations, export/import laws, and safety standards • Act as a central point of contact between suppliers, warehouses, internal departments (e.g., sales, production), and customers • Address customer inquiries regarding shipment statuses, delivery times, and issues promptly and professionally • Analyze current supply chain and inventory procedures and recommend improvements to boost efficiency and organization

Role Description OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers. We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams. Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities. At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement. Join OutForce and build your future with one of Asia’s best workplaces. Qualifications - Demonstrated advanced proficiency in reading, writing, and speaking English. - 2+ years in an IT support, application support, or help desk role (Tier 1 or similar), preferably supporting enterprise business applications. - Familiarity with Microsoft Dynamics 365 (FO and/or CE) or comparable ERP/CRM platforms. - Strong customer service mindset with the ability to communicate clearly with non-technical users. - Demonstrated ability to troubleshoot methodically, document thoroughly, and manage multiple tickets while meeting SLAs. - Experience with ticketing tools/processes and basic prioritization and escalation discipline. Requirements - Experience with Dynamics 365 ISVs, specifically HSO’s aec360, SKSoft Treasury Automation Suite (TAS), RSAT, and Docentric (preferred, not required). - Dynamics 365 Certifications (preferred, not required). - Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) (preferred, not required). Benefits - Competitive compensation package aligned with your skills and experience. - Night differential pay to help maximize your earnings. - Comprehensive HMO coverage, including a free dependent on Day 1. - Permanent work-from-home setup for better work-life balance. - Employee referral program with rewarding incentives. - 20 days of annual leave, giving you flexibility to manage your time. - Engaging team activities and events to keep work enjoyable. - Build strong, high-impact connections with key stakeholders across the business. - Take part in client engagement initiatives to elevate your professional experience. What You’ll Be Working On - Tier 1 Support & Ticket Management: - Serve as the first line of defense for D365FO and D365 CE questions and incidents; respond to tickets, emails, and user inquiries using established ITSM processes. - Perform initial triage: confirm impact, gather details, reproduce issues when possible, identify category/priority, and determine whether the item is Tier 1 resolvable or requires escalation. - Provide timely user updates, set expectations, and ensure tickets are tracked through closure with appropriate documentation. - End-User Assistance (D365FO / D365 CE): - Resolve common “how-to” and functional support requests (navigation, basic process guidance, common errors, report questions, etc.). - Support account/access troubleshooting and coordinate approvals or required steps for CE access where applicable. - Assist with basic system validations (e.g., confirming a user’s security role, verifying data presence, checking common configuration drivers) and route to the correct owner when beyond Tier 1. - Documentation & Knowledge Management: - Create and maintain Tier 1 knowledge articles, quick reference guides, and standard troubleshooting checklists to reduce repeat incidents and improve response times. - Document each ticket clearly: symptoms, steps attempted, findings, screenshots/log references, workaround (if any), and final resolution. - Escalation & Cross-Team Collaboration: - Escalate issues that require deeper configuration/development investigation to Tier 2/3 ERP resources with complete diagnostics and reproduction details. - When internal resolution isn’t possible, support escalation to external vendors/partners by providing well-written issue summaries and required evidence. - Collaborate with Corporate Applications/ERP team members to ensure issues are routed appropriately and users receive consistent communications. - Basic QA Support (as needed): - Assist with basic validation testing of fixes (smoke testing) in lower environments as directed by Tier 2/3 teams; confirm results and report back with evidence. Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!

• Supports proposal efforts from initial notification through final submission for small to medium pursuits. • Attends scheduled kick-off, review and other pursuit meetings; documents action items and larger strategy discussions; • Issues subconsultant data calls and manages received information. • Assists Proposal Manager and internal stakeholders with proposal coordination activities, including schedules and compliance requirements. • Helps Proposal Manager develop and track proposal schedules, deadlines, and action items. • Supports coordination of proposal reviews under Proposal Manager’s direction, including draft compilation and document distribution. • Assists with proposal production, formatting, editing, and document assembly. • Coordinates corporate form completion for proposal responses. • Coordinates teaming partner data calls and manages received information. • Maintains proposal materials including resumes, project descriptions, text libraries, graphics, and pursuit documentation. • Performs basic quality assurance/quality control (QA/QC) reviews for formatting, consistency, and completeness during proposal development and drafting. • Manages the proposal closeout process following submission of a proposal. • Assists with maintaining employee resumes, project information, and credentials within Department master documents. • Contributes to maintaining proposal templates, archives, and tools.

• Design, develop, and maintain automated test frameworks and test suites • Collaborate with cross-functional teams to integrate testing into CI/CD pipelines • Ensure release schedule timelines are met by coordinating testing activities with the team • Mentor and assist in leading the QA team, fostering a culture of quality and continuous learning • Champion accessibility and performance testing standards across web applications • Evaluate and adopt new tools and technologies to improve test coverage and efficiency • Participate in requirements and design reviews to provide quality input early in the development cycle