MMDSmart

• Effectively communicate with existing and potential clients to deliver a great customer experience; • Deliver first line of support; investigate and find solutions for client queries; • Communication between clients and technical support departments; • Manage ongoing relationships: provide assistance and consultation services; • Analyze results and develop best practices for effective mobile messaging campaigns; • Provide periodic activity and progress reports;

• Administer and configure Salesforce (Sales and Service Cloud) platforms. • Manage user access, including profiles, roles, permission sets, and security hierarchy. • Create and maintain custom objects, fields, page layouts, and Lightning Record Pages to support business processes. • Develop and maintain automation processes using Salesforce Flow, assignment rules, and validation rules. • Assist in integrating Salesforce with existing tools (Jira, Mautic, Google Workspace, etc.). • Support, train, and onboard users on Salesforce best practices and system functionality. • Conduct regular system audits to ensure data integrity and track key sales/support KPIs through reports and dashboards.

• Analyze business requirements and technical specifications for both web interfaces and backend, proactively challenging architectural assumptions to prevent issues before they reach production. • Act as a System Investigator - performing deep-dive analysis of complex multi-channel message flows using platform logs, webhook payloads, and event traces to identify root causes of delivery and logic defects across SMS, Telegram, Viber, and other channels. • Design and execute advanced end-to-end test strategies that cover the full message lifecycle - from operator action in the web UI, through API and channel gateway, to delivery confirmation - ensuring what the client experiences matches expected behavior. • Contribute to performance testing efforts using Locust and other tooling, covering throughput of message delivery, API response times under load, and system resilience under concurrent channel activity. • Drive quality improvements within an Agile environment, participating in architectural reviews and brainstorming sessions to advocate for testability, observability, and system stability. • Support the existing Playwright-based automation efforts, collaborating with automation engineers to improve coverage for critical UI flows and helping ensure automated quality checks are reliable within the CI/CD pipeline. • Maintain technical documentation and RCA reports, ensuring that complex, hard-to-reproduce bugs are well-documented and that the team learns from every critical defect.

• Communicate with customers and help solve their problems and concerns; • Report issues to neighboring teams: account managers, technical specialists, developers; • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.

• Administer and configure Jira and Confluence environments • Manage user access, groups, and project roles • Create and maintain custom workflows, issue types, screens, fields, filters, dashboards • Develop and maintain automation rules using Jira Automation • Assist in integrating Jira with tools (Slack, HubSpot, etc.) • Support and train users on Jira best practices

We are looking for a **Scrum Master **to support and guide our development teams in adopting and effectively applying Agile principles and Scrum practices. In this role, you will act as a servant-leader, helping teams improve collaboration, remove obstacles, and deliver high-quality results in a fast-paced environment. Since 2007, MMDSmart has been a leading supplier in cloud-based business communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. **What will you do at MMDSmart?******- Act as a servant-leader for Scrum teams, ensuring proper understanding and application of Agile and Scrum practices - Facilitate Scrum ceremonies, including: - Daily stand-ups - Sprint planning - Sprint reviews - Sprint retrospectives - Identify and remove impediments that impact the team’s progress; - Coach and mentor team members to improve self-organization and performance; - Foster a culture of continuous improvement, transparency, and collaboration; - Work closely with Product Owners and stakeholders to ensure alignment on goals and priorities; - Support and coordinate the work of 2–3 development teams.**

• Communicate with customers and accept inquiries via Helpdesk & Skype. • Handle requests from members of other teams. • Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers • Provide quality service to customers.

• Identifying and pursuing new business opportunities • Collaborating closely with Business Development Representative (BDR) for increasing qualified pipeline • Managing the full sales cycle from prospecting to closing deals • Applying strong focus on value selling and offering personalized solution offerings • Providing product demonstrations and presentations • Negotiating (multi-year)contracts and pricing • Identifying and managing up- and cross-sell opportunities in collaboration with internal stakeholders • Professional Sales-Forecasting

Would you like to build a career in a leading multinational IT company? We are looking for an Account Executive MENA, who will be responsible for developing and implementing an effective sales approach to generate and close new business opportunities.  The geographical focus will be the MENA region and focus countries can be determined based on language skills. Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. Expectations: - Identifying and pursuing new business opportunities - Collaborating closely with Business Development Representative (BDR) for increasing qualified pipeline - Managing the full sales cycle from prospecting to closing deals - Applying strong focus on value selling and offering personalized solution offerings - Providing product demonstrations and presentations - Negotiating (multi-year)contracts and pricing - Identifying and managing up- and cross-sell opportunities in collaboration with internal stakeholders - Professional Sales-Forecasting

• Design, build, and maintain data pipelines for batch and streaming data processing. • Develop and optimize ETL workflows using Python and SQL. • Build and maintain Airflow DAGs for orchestration of data workflows. • Implement data transformations and data quality checks. • Optimize BigQuery queries and data models for performance and cost efficiency. • Troubleshoot and improve reliability of existing pipelines. • Collaborate with analysts and engineering teams to support data needs.