Role Description We're looking for a Customer Success Manager for a fast-growing, venture-backed SaaS startup that's transforming the logistics industry through modern technology. If you're customer-focused, proactive, and have experience supporting B2B SaaS customers—especially within logistics or last-mile delivery—keep reading! - Lead customer onboarding and drive product adoption for new accounts. - Support existing customers by resolving questions, troubleshooting workflows, and ensuring a great experience. - Monitor customer health, identify churn risks, and proactively increase engagement. - Identify account expansion opportunities and help create long-term customer advocates. - Gather customer feedback and collaborate with Product, Engineering, and Sales to improve the platform. - Build scalable Customer Success processes, documentation, and best practices as the company grows. - Analyze customer data and usage trends to drive strategic recommendations. Qualifications - 3+ years of experience in Customer Success, Account Management, Onboarding, or another client-facing role within B2B SaaS. - Advanced English communication skills, both written and spoken. - Experience managing customer onboarding and product adoption. - Strong stakeholder management and relationship-building skills. - Ability to troubleshoot operational and workflow-related issues. - Experience using CRM systems and customer support platforms (Zendesk or similar). - Intermediate to advanced proficiency with Google Sheets and Microsoft Excel. - Strong organizational skills with the ability to prioritize multiple initiatives. - Comfortable working in fast-paced startup environments. Requirements - Experience working with logistics, last-mile delivery, courier companies, or transportation businesses. - Experience supporting small business customers or operational teams. - Familiarity with customer health metrics and churn analysis. - Basic knowledge of SQL, Zapier, automation tools, or workflow optimization. - Experience working closely with Product or Engineering teams to influence product improvements. - Previous experience in an early-stage startup environment. Benefits - 10 days of PTO - Salary in USD - Your local holidays - Flexible working hours - Company Equity - Great opportunities for career growth - Opportunity to work in an amazing environment

• Create an engaged, high-performing community where members consistently show up, participate, and support one another • Become the trusted voice inside our member Facebook groups, creating conversations that drive action and accountability • Welcome new members and establish community rituals that encourage long-term engagement • Review member work including sales letters, job ads, pricing documents, sales scripts, marketing campaigns, and operational documents • Provide expert feedback while encouraging meaningful peer-to-peer coaching and collaboration • Run multiple live Q&A coaching sessions each week, facilitating discussions that deliver practical outcomes

• Own an established portfolio. Take over an established, hands-on book across mixed tiers and keep it running smoothly - you're the primary relationship and the person clients come to. • Own value realisation end to end. Where renewals fall during your term, you own the health of those accounts - surfacing risk early and driving each one to a clean close. • Keep adoption and value on track. Support clients through onboarding, adoption and value realisation, keeping momentum on the plans already in motion rather than rebuilding them from scratch. • Catch and coordinate. Flag risks before they escalate, channel client feedback internally, and coordinate across teams so clients experience CoachHub at its best throughout the cover period. • Run practical reviews. Hold regular check-ins and reviews that keep accounts progressing and demonstrate the value clients are getting - kept proportionate to each account's tier. • Hand back cleanly. Keep clear, current records and relationship notes so the returning CSM can pick the book back up seamlessly at the end of the term.

Role Description As a Customer Success Manager for repairers, you'll own the moment a UK repairer goes from signed to weekly active, and you'll build the process that makes that repeatable. You report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems. That's where you come in. - Activate newly signed repairers. - Take the handoff from Sales and drive each repairer from signature to weekly active: onboarded, trained, and placing orders. Own the onboarding plan and the timeline. - Build the activation and retention playbook. - Bring data and systems rigour. - Drive adoption and retention. - Be the repairer's main contact post-signature. - Be the Voice of the Repairer internally. Qualifications - Early customer success or account management experience. - A process and systems builder. - Comfortable with data and tools. - Hands-on, organised and scrappy. - Strong communicator across audiences. - Ownership mindset and high potential. - (Bonus) Automotive, marketplace or B2B SaaS exposure. Benefits - Competitive base salary + equity. - Commuting Allowance. - Annual global offsite in New Zealand. - Parental leave: Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back). - Team lunches: Lunch provided daily (Monday to Friday) in the office. - Flexible working hours: We have flexible working hours and default to working from the office. - Season openers & events: We host regular events, including quarterly "season openers" for our UK/EU team, monthly team catch-ups, and weekly happy hours. - Healthy body, healthy mind: Every team member gets a £750 annual wellness allowance on a Partly-branded card. Company Description Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it. Founded by ex-Rocket Lab engineers, we've grown from 40 to 160 people in 18 months and just closed a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London. We're hiring the top 0.1% of talent globally and we’re proud of the culture we’ve built, so if you want to do the best work of your life, we'd love to hear from you.