• Provide support across project planning and financial management, with a focus on organisation, accuracy, and attention to detail • Contribute to tracking budgets and keeping financial information up to date • Support the coordination of projects, maintaining clear communication with stakeholders and tracking progress effectively • Maintain accurate records and ensure work aligns with required standards and processes • Assist with reporting and administrative tasks, keeping documentation well organised • Support audits, submissions, and ongoing process improvements

• Manage and resolve franchise support tickets in accordance with established Service Level Agreements (SLAs), prioritizing accuracy, timeliness, and responsiveness. • Serve as a frontline point of contact for franchise inquiries related to billing, unapplied payments, program participation, and technology usage. • Provide clear, professional, and courteous responses to franchises across all communication channels. • Independently resolve standard, repeatable issues using documented processes and available resources. • Investigate billing, finance, and system-related issues to determine root cause and appropriate resolution. • Escalate complex, high-risk, or unresolved matters to appropriate internal teams in accordance with defined escalation protocols. • Communicate status updates and resolutions to franchises clearly and consistently. • Document ticket activity, resolution steps, and outcomes accurately and thoroughly to ensure auditability and continuity. • Identify recurring issues, trends, or process gaps and flag opportunities for improvement. • Contribute to the maintenance and enhancement of knowledge base articles, standard responses, and internal reference materials. • Adhere to established quality standards for communication, documentation, and ticket handling. • Participate in process improvement efforts aimed at reducing repeat inquiries, improving turnaround times, and enhancing the franchise support experience. • Maintain working knowledge of National Accounts programs, policies, and systems relevant to franchise support.

Role Description Are you fluent in French and looking for a rewarding role with the benefit of paid relocation to Greece? Mercier Consultancy is seeking a motivated French Speaking Customer Representative to join our dynamic team. This (remote) position offers you the chance to provide excellent customer support while enjoying the vibrant lifestyle of Greece with relocation expenses covered by the company. - Deliver customer service to French-speaking clients via phone, email, and chat. - Address inquiries and resolve issues promptly and professionally. - Utilize internal systems efficiently to manage client information and service requests. - Collaborate with team members to maintain excellent customer satisfaction standards. Qualifications - Fluency in French (spoken and written) is required. - Strong communication and interpersonal skills focused on customer service excellence. - Adaptability to new technologies and environments. - Self-driven, proactive, and able to work independently. - No experience needed, but willingness to learn! - Willingness to relocate to Greece with paid relocation support. Benefits - Competitive Monthly Salary - Enjoy 2 Additional Yearly Bonuses - Monthly Performance Bonus - Paid Relocation - Airport Pick-Up - Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More... Company Description

Role Description At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Team Coordinator - Virtual Support (TC), you’ll engage in a range of exciting responsibilities, including: - Works with field staff and Manager, Clinical Services (MCS) to appropriately schedule clinicians for cases in assigned areas of responsibility. - Communicates appropriately regarding changes in schedule or service delivery. - Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities. - Works with field staff and MCS to maintain current staff and patient schedules. - Submits required reports to appropriate employees within established time frames. - Responsible for all assigned workflow for designated locations, with assignments based on the needs of the Organization. - Works virtually and independently with limited direct supervision using organizational guidelines, policies and procedures and good judgment. Qualifications - Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI. - High School diploma or equivalent. - 2 years of customer service experience in a customer service role with effective verbal and written communication skills. 1 year of customer service preferred. - Knowledge of medical terminology, home health and/or hospice regulatory requirements, and HIPAA compliance standards preferred. - Experience with EMR and scheduling systems (for schedulers) or document tracking systems (for medical records) preferred, with Homecare Homebase strongly desired. - Strong attention to detail and accuracy, with the organizational skills to prioritize workload based on patient needs, manage high volumes of scheduling activity, and adapt quickly to urgent changes. - Effective verbal and written communication skills. - Ability to interact professionally with clinicians, patients, caregivers, physicians, and external offices. - Ability to work both independently and collaboratively as part of a multidisciplinary team. Company Description CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.