• Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change. • Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques. • Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts that are ready for technical design, build and test. • Analyse end-to-end processes, customer journeys, system interactions and operational impacts. • Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. • Produce and maintain high-quality technical analysis artefacts including process models, data mappings, and traceability documentation. • Support backlog refinement and prioritisation with Product Owners and delivery teams. • Champion customer and colleague needs throughout analysis and delivery.

• Responsible for implementation and execution of various post-award and financial management activities for grants, contracts and/or clinical trials within the Sponsored Programs Financial Services (SPFS). • Responsibilities include award set-up, transaction processing, compliance review, cash management, collections, financial reporting and project close-out. • Analyze financial results and outcomes, trends/projections, and performance metrics and provide root cause analysis to facilitate business decisions. • Develop full understanding of payment terms and payment schedules as outlined in agreements. • Independently prepares simple to complex financial reports and monitors all internal and Sponsor stipulated deadlines and content requirements. • Ensure all invoices and payments are complete. Close project cost center in all financial systems. • Prepare journal entries to support the monthly close process and ensures all financial transactions/entries agree with GAAP and institutional policies.

• Configure and maintain TAM/CG and OnBoarding functionality, including recruiting statuses, templates, onboarding tasks, screening levels, and candidate application workflows. • Configure and maintain Performance Management templates, evaluation documents, rating scales, competency models, and annual ePM cycle workflows. • Administer and maintain TAM/CG, OnBoarding, and Performance Management security roles, permission lists, and row-level security in compliance with State policies. • Provide end-user support for the Candidate Gateway applicant portal and ePM document routing, troubleshooting, and evaluation processing issues. • Maintain reporting tools and dashboards for recruiting metrics, onboarding task completion, and Performance Management compliance and workforce insights. • Support cross-functional integration between TAM/CG, OnBoarding, Performance Management, and other CAPPS modules, troubleshooting data flow and batch process issues. • Provide Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, and documentation, in coordination with the Managed Services Tier 3 vendor. • Create and review Functional Design Documents (FDDs) and perform functional configuration changes for CAPPS HR/Payroll applications. • Develop test scripts and execute structured UAT and regression testing for PeopleSoft HCM functional enhancements, patches, and PUM updates. • Ensure digital products and content meet WCAG 2.1 accessibility standards, reviewing and remediating content as issues are identified.

• Lead or support Fluid UI upgrade activities, including planning, fit-gap analysis, configuration of pages and navigation collections, end-to-end testing, and post-deployment monitoring. • Provide functional support for the CAPPS HR/PY application, serving as a point of contact for CAPPS agencies and managing incidents through ServiceNow and BOSSDesk. • Create and review Functional Design Documents (FDDs) and perform functional configuration changes within PeopleSoft HCM, including Page and Field Configurator, Drop Zones, Event Mapping, and Page Composer. • Configure and manage the Approval Workflow Engine (AWE), including workflow setup, user and role management, notifications, worklist management, and troubleshooting. • Coordinate and execute Fiscal Year-End and Calendar Year-End processes, including reconciliations, system configurations, mass salary loads, and Benefit Enrollment Web Services integration with ERS. • Support Affordable Care Act (ACA) processing, including 1095-C form generation, electronic delivery, interface file construction, and adherence to IRS filing deadlines. • Provide Level 2 Service Desk support for complex ticket handling, advanced troubleshooting, and auditable documentation in coordination with the Managed Services Tier 3 vendor. • Participate in SOC-1 attestation audits, Disaster Recovery exercises, and Major Incident Management activities for Priority 1 and Priority 2 incidents. • Ensure digital content and system deliverables meet WCAG 2.1 accessibility standards, performing regular compliance reviews and implementing remediation as needed. • Deliver cross-training to junior analysts and provide comprehensive training and functional support to agency personnel across the statewide CAPPS network.