Kognitive Sales Solutions

• As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success. • Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers. • Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations. • Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success. • Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs. • Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions. • Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement. • Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns. • Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience. • Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction.

Role Description Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment. - As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success. - Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers. - Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations. - Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success. - Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs. - Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions. - Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement. - Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns. - Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience. - Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction. Qualifications - Proven customer support experience as a Client Service Representative. - Fluency in French is an asset. - Demonstrated proficiency in effective phone communication and exceptional active listening skills. - Proficiency with CRM systems and practices. - Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills. - Excellent communication and presentation skills. - Proficiency in multitasking, prioritization, and effective time management. - Demonstrated experience thriving in an Agile, fast-paced environment. - Enthusiastic about learning and embracing new technologies. - Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices. - Possess strong independent work ethic and self-motivation, exhibiting proactive initiative. Requirements - Compensation: $55,000 - $60,000 plus commissions. Benefits - Leading-edge technology that delivers amazing results. - Competitive compensation that rewards strong performance. - Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills! - Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.

If you’re driven by results, thrive in a fast-paced environment, and enjoy turning conversations into opportunities, this is your chance to join the Optimy.ai team, a division of Kognitive Tech Inc.   Optimy.ai is an established eCommerce solution helping automotive dealerships deliver personalized, high-quality customer experiences online. As we continue to expand our automotive division, we are looking for a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads.   In this role, you will work alongside Optimy.ai’s AI Nurture technology, engaging customers where automation leaves off and applying a human, sales-driven approach to secure qualified appointments for both Sales and Service teams. You will play a key role in driving dealership growth by consistently converting leads into booked appointments while maintaining a strong customer experience.  Roles and Responsibilities  - Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service.   - Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments.   - Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience.   - Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion.   - Accurately track all customer interactions and lead progress within the CRM system.  - Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates.  - Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion.  Qualifications & Requirements  Required:  - 1–2 years of experience in business development, inside sales, or call center role; automotive experience is an asset.  - Comfortable working with AI-driven communication tools.  - Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.).  - Excellent verbal and written communication skills.  - Strong organizational skills and ability to multitask effectively.  - Proven ability to meet or exceed appointment-setting and performance metrics.  Preferred:  - Experience in both sales and service BDC functions.  - Familiarity with digital retailing tools and chat platforms.  Why Join Us?  - Work alongside innovative AI technology in a growing space.  - Competitive compensation of $20/hour and performance-based incentives.  - Comprehensive sales training and mentorship to excel in and enhance sales skills.  - Fast-tracked career progression opportunities as Optimy.ai continues its upward trajectory, offering ample chances for advancement within the organization.  - Flexible schedule.  - Fully Remote.    We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer. If you need any type of accommodation, please let us know.  Our hiring process may include AI screening for keywords and minimum qualifications. Recruiters review all results and make all hiring decisions.

Role Description If you’re driven by results, thrive in a fast-paced environment, and enjoy turning conversations into opportunities, this is your chance to join the Optimy.ai team, a division of Kognitive Tech Inc. Optimy.ai is an established eCommerce solution helping automotive dealerships deliver personalized, high-quality customer experiences online. As we continue to expand our automotive division, we are looking for a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads. In this role, you will work alongside Optimy.ai’s AI Nurture technology, engaging customers where automation leaves off and applying a human, sales-driven approach to secure qualified appointments for both Sales and Service teams. You will play a key role in driving dealership growth by consistently converting leads into booked appointments while maintaining a strong customer experience. - Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service. - Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments. - Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience. - Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion. - Accurately track all customer interactions and lead progress within the CRM system. - Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates. - Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion. Qualifications - 1–2 years of experience in business development, inside sales, or call center role; automotive experience is an asset. - Comfortable working with AI-driven communication tools. - Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.). - Excellent verbal and written communication skills. - Strong organizational skills and ability to multitask effectively. - Proven ability to meet or exceed appointment-setting and performance metrics. Requirements - Experience in both sales and service BDC functions (preferred). - Familiarity with digital retailing tools and chat platforms (preferred). Benefits - Work alongside innovative AI technology in a growing space. - Competitive compensation of $20/hour and performance-based incentives. - Comprehensive sales training and mentorship to excel in and enhance sales skills. - Fast-tracked career progression opportunities as Optimy.ai continues its upward trajectory, offering ample chances for advancement within the organization. - Flexible schedule. - Fully Remote.

Role Description If you’re looking to build your skills in customer service, communication, and leadership, this is an exciting opportunity to join the Optimy.ai team — a division of Kognitive Tech Inc. In this role, you’ll manage a high volume of inbound and outbound communications — including calls, texts, emails, and chats — to generate, nurture, and secure qualified appointments for both Sales and Service departments. You’ll proactively engage potential customers through the Optimy platform, identify their needs, and connect them with the right representative to guide their purchase journey. This role requires strong communication skills, CRM expertise, and a drive to consistently meet or exceed performance goals. The successful candidate will play a key role in driving dealership growth while delivering an exceptional customer experience. Qualifications - 1–2 years of experience in customer service, inside sales, or call center role — automotive experience is an asset. - Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.). - Excellent verbal and written communication skills. - Strong organizational skills and the ability to manage multiple tasks and follow-up streams simultaneously. - Proven ability to meet or exceed appointment-setting quotas and performance metrics. Requirements - Bilingual (English and French) considered an asset— fully proficient and fluent in both written and spoken communication. - Experience in both sales and service BDC functions. - Familiarity with digital retailing tools and chat platforms. Benefits - Opportunity to work with a growing, customer-focused dealership team. - Supportive environment with comprehensive training and development. - Competitive compensation and performance-based incentives. - Incredible mentors & investors that are an active part of the company. - Flexible schedule. - Fully Remote. - Compensation: $20/hour, plus bonus! - Contract length: Permanent. - Job Types: (1) Full-time, (1) Part-time. Keys to Success - Website & Lead Monitoring: Collaborate with the Optimy Tool to monitor website traffic, identify potential candidate interactions, and engage appropriately. - Pre-Sale Engagement: Deliver outstanding pre-sale experiences by understanding customer needs and offering effective solutions to drive recruitment and customer conversions. - KPI Achievement: Meet or exceed all pre-determined sales and appointment-setting metrics. - Inbound Lead Management: Respond promptly and professionally to all incoming leads, phone calls, and chats for both sales and service inquiries. - Outbound Prospecting: Conduct outbound calls for equity mining, lease retention, and service reminders/specials. - Appointment Setting: Schedule qualified appointments, ensuring accurate and complete information is recorded in the CRM. - Follow-Up: Maintain consistent follow-up with unsold leads, no-show appointments, and declined service recommendations. - CRM Management: Accurately log and update all customer interactions within the CRM and BDC systems. - Script Adherence: Follow established scripts and talk tracks while adapting to each customer to maintain a professional and positive brand image.