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Kognitive Sales Solutions logo
Kognitive Sales Solutions

The industry leader in face-to-face retail sales programs. We recruit, train, coach and grow, retail sales specialists

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

19 days ago

Salary

$55K - $60K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Account Manager

Kognitive Sales Solutions

• As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success. • Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers. • Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations. • Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success. • Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs. • Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions. • Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement. • Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns. • Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience. • Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction.

Job Requirements

  • Proven customer support experience as a Client Service Representative.
  • Fluency in French is an asset.
  • Demonstrated proficiency in effective phone communication and exceptional active listening skills.
  • Proficiency with CRM systems and practices.
  • Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills.
  • Excellent communication and presentation skills.
  • Proficiency in multitasking, prioritization, and effective time management.
  • Demonstrated experience thriving in an Agile, fast-paced environment.
  • Enthusiastic about learning and embracing new technologies.
  • Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices.
  • Possess strong independent work ethic and self-motivation, exhibiting proactive initiative.

Benefits

  • Leading-edge technology that delivers amazing results.
  • Competitive compensation that rewards strong performance.
  • Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills!
  • Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.

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