Kognitive Sales Solutions logo
Kognitive Sales Solutions

The industry leader in face-to-face retail sales programs. We recruit, train, coach and grow, retail sales specialists

Account Manager

Account ManagerSalesFull TimeRemoteLeadTeam 1,001-5,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

17 days ago

Salary

C$55K - C$60K / year

Seniority

Lead

Job Description

Account Manager

Kognitive Sales Solutions

Role Description Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment. - As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success. - Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers. - Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations. - Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success. - Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs. - Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions. - Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement. - Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns. - Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience. - Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction. Qualifications - Proven customer support experience as a Client Service Representative. - Fluency in French is an asset. - Demonstrated proficiency in effective phone communication and exceptional active listening skills. - Proficiency with CRM systems and practices. - Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills. - Excellent communication and presentation skills. - Proficiency in multitasking, prioritization, and effective time management. - Demonstrated experience thriving in an Agile, fast-paced environment. - Enthusiastic about learning and embracing new technologies. - Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices. - Possess strong independent work ethic and self-motivation, exhibiting proactive initiative. Requirements - Compensation: $55,000 - $60,000 plus commissions. Benefits - Leading-edge technology that delivers amazing results. - Competitive compensation that rewards strong performance. - Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills! - Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.

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