Kasa

Role Description Kasa offers flexible accommodations for guests in dozens of markets nationwide. We partner with multifamily and hospitality property owners to offer various unit types in our portfolio, including short-term rental apartments, Apart-Hotels, and traditional hotel rooms across price and luxury tiers. The Associate Director, Finance will lead our property level financial strategy, planning, operations, and partner reporting. As a senior leader, you will drive financial excellence, enabling the company to scale effectively while meeting the needs of our guests, property owners, and internal teams. The ideal candidate will bring a blend of strategic thinking, analytical rigor, and leadership expertise, along with a deep understanding of finance within the hospitality or real estate industries. Qualifications - Bachelor's degree in Finance, Accounting, Business, or a related field; a Master’s degree or professional certification (e.g., CFA, CPA) is strongly preferred. - 10+ years of proven experience in senior financial management roles, ideally in hospitality, real estate, or a related industry. - Exceptional leadership skills with demonstrated success in managing and scaling finance teams. - Advanced proficiency in financial modeling, data analysis, and reporting tools (e.g., Excel, ERP systems). - In-depth knowledge of financial regulations, reporting standards, and compliance requirements. - Strategic thinker with a strong ability to provide actionable insights for senior leadership. - Excellent communication and presentation skills, with a proven ability to influence key stakeholders. - Experience working in fast-paced, high-growth environments with competing priorities. Requirements - Provide strategic insights and recommendations to senior leadership through comprehensive financial analysis, including variance analysis, trend analysis, and scenario planning. - Oversee the month-end and year-end close processes, ensuring timely and accurate financial reporting for internal stakeholders and external partners. - Conduct the monthly and annual processes of consolidating financial results into Kasa stand-alone financial reports, in accordance with GAAP and USALI. - Enhance and enforce accounting policies, procedures, and controls to optimize operational efficiency and mitigate risk. - Lead the annual audit, collaborating with the audit team and Kasa team members to ensure a successful process. - Mentor and develop a high-performing finance team, fostering growth and creating a culture of accountability and collaboration. - Lead initiatives to ensure compliance with financial regulations and reporting standards, while staying ahead of evolving industry requirements. - Partner with the accounting team to streamline reconciliations, audits, and financial record-keeping processes. - Champion the adoption of tools, technologies, and best practices to enhance financial operations and reporting capabilities. Benefits - Kasa Travel Credit: Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. - The Pay: The starting base pay range for this role is between $134,000 and $154,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. - Remote Work: Kasa employees are able to work from anywhere! - Generous Stock Option Plan: As you grow with us, we increase the opportunities for you to become part-owners of our company. - Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit. - Health Coverage: We’ve invested in comprehensive health insurance options, including a company-sponsored plan with fertility coverage. - 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too. - Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Role Description Kasa is seeking a Project Manager to oversee the end-to-end execution of our most complex new property launches. This role will manage the planning, coordination, and resource allocation for some of Kasa's most unique and important properties, managing complexities including: - Takeovers & transitions - Renovations & custom design - Integrating with new build construction timelines Across all projects, you will coordinate the activities of a broad mix of teammates from various organizations to ensure that our highest priority new building launches deliver on time, on budget, and generate a great outcome for Kasa’s guests, property partners, and employees! Qualifications - 5+ years of relevant Project Management experience, ideally in a Hospitality, Construction or Real Estate setting. - Understanding of key stakeholders in institutional real estate and/or hotels. - Experience planning and managing complex initiatives that achieve business goals. - Experience working in a remote setting using video and web-based project management tools. - High level of independence and ability to drive thoughtful decisions in fast-paced environments. - Obsessive about clear documentation of learnings. - Ability to communicate with clarity and empathy. - Passion for the real estate, tech, and hospitality industry. Requirements - PMP certification is a plus. - Experience managing launches and/or flag transitions of hotels or large scale STR operations. - Experience managing significant construction or renovation projects in multifamily housing or hospitality. - Experience managing project executions in fast-paced, ambiguous organizations. - Comfortable traveling to property sites during launch. Benefits - Remote Work: Flexibility as a core value, with over three-quarters of the team working remotely. - Kasa Travel Credit: An allowance of free stays in any of our locations, plus discounts for friends and family. - The Pay: Starting base pay range between $82,000 and $94,000, subject to change. - Generous Stock Option Plan: Total compensation package that encourages ownership. - Flexible PTO: Encouragement for full-time exempt employees to take time off as needed. - 401(k) Plan: Kasa invests in your future. - Health Coverage: Comprehensive health insurance options available. - Other Perks: Qualifying full-time roles may receive a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!

Role Description This is a critical leadership opportunity reporting to the Chief Investment and Development Officer, where you will take on a transformative role in driving Kasa’s portfolio expansion as a Real Estate Growth Executive. In this role, you will be responsible for: - Securing managed units through new unit launches, hotel conversions, hotel development, and acquisition. - Participating in high-value, strategic growth initiatives. - Leading deal-making efforts for apartment, apartment-hotel, and traditional hotel assets. - Leveraging innovative structures to minimize risk and maximize financial outcomes for both Kasa and our partners. The ideal candidate is a forward-thinking, results-oriented professional who thrives in a dynamic, entrepreneurial environment and is passionate about shaping the future of real estate and hospitality. Qualifications - Extensive relationships with top-tier institutional owners, brokers, and lenders, with a focus on multifamily and hotel asset classes nationwide. - Minimum 7 years of experience in institutional real estate, multifamily or hospitality acquisitions, management, or brokerage, with a demonstrated ability to scale portfolios. - Bachelor’s Degree required. - Exceptional track record of closing complex, high-value transactions, including management and franchise agreements. - Advanced understanding of multifamily and hospitality business dynamics, regulatory landscapes, and property-level economics. - Strong leadership skills, with experience mentoring teams and contributing to organizational strategy. - Highly strategic thinker with excellent analytical and problem-solving abilities. - Exceptional negotiation and communication skills, capable of influencing stakeholders at all levels. - Willingness to travel extensively to build and maintain relationships and close deals. Requirements - Relationships and experience in the Western US (plus). - Investment or development experience in the hospitality and multifamily sectors (plus). - Proven ability to leverage proprietary capital relationships to enhance deal opportunities and drive portfolio growth (plus). - Experience with zoning, building codes, and other regulatory frameworks impacting short-term rentals and hotels (plus). - Hotel development experience (plus). - Master’s Degree (plus). Benefits - Remote Work: Flexibility as a core value, with over three-quarters of the team working remotely. - Kasa Travel Credit: An allowance of free stays with us in any of our locations, plus a discount for friends and family. - The Pay: Starting base pay range between $175,000 and $225,000 annually, subject to change. - Generous Stock Option Plan: Total compensation package that over-indexes on equity. - Flexible PTO: Encouraged time off for full-time exempt Kasa employees. - 401(k) Plan: Kasa invests in you as you invest in yourself and your future. - Health Coverage: Comprehensive health insurance options available. - Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!

Role Description We are seeking a Corporate Housing Coordinator to support the housing team in achieving revenue goals and service metrics within a corporate housing environment. This role manages the full sales process—from handling incoming leads and developing proposals to coordinating bookings, executing leases or contracts, and supporting billing. In this remote position, you will report to the Associate Director of Housing and collaborate closely with the sales team while serving as a liaison between Sales, Reservations, Billing, and Operations. You will ensure clear communication, smooth coordination, and a seamless client experience from inquiry through stay completion. Qualifications - Proven experience in corporate housing, sales coordination, or a similar client-facing role - Demonstrated ability to understand client housing needs and translate them into tailored proposals and housing solutions - Experience sending proposals, responding to client inquiries, and managing client expectations with professionalism and urgency - Ability to execute and manage the full sales cycle, including drafting leases or contracts and overseeing associated financials - Strong organizational and time-management skills with exceptional attention to detail across multiple client accounts - Excellent communication and interpersonal skills, with the ability to build relationships in a remote work environment - Ability to prioritize and manage multiple placements and projects simultaneously while meeting deadlines and service standards - Proficient in Google Workspace and quick to learn property management, CRM, and financial systems - Experience with database management and maintaining accurate client, property, and financial records - Results-driven and motivated to meet occupancy, revenue, and client satisfaction goals - Self-starter with the ability to work independently, take initiative, and own the client experience from inquiry to move-out Requirements - Plus if you've worked in corporate housing, relocation, or extended-stay accommodations, with a strong understanding of client expectations and industry standards - Plus if you've worked in the hospitality industry - Plus if you have experience with various CRM software Benefits - Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! - The Pay: The starting base pay range for this role is between $8.50 and $11.00. Company Description Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. This is a remote contract role based in the Philippines. The position requires overnight hours, generally Tuesday through Saturday, to align with U.S. business hours. The Role The Launch Marketing Coordinator will own Marketing & Distribution readiness for every new property we bring online. This role is equal parts project manager and marketing strategist — you'll build the playbooks, run the timelines, and contribute to the broader Commercial Plan development to ensure that on day one of every opening, Kasa is positioned to win in that market. You'll work closely with Revenue, Sales, Launch, and Portfolio Operations teams while serving as the Marketing & Distribution lead in the cross-functional launch process. Key Responsibilities Launch Project Management for Marketing & Distribution - Serve as the Marketing & Distribution DRI for all new property openings and transitions - Build and manage launch project plans covering OTA listing setup, property naming conventions, unit detail accuracy, and channel distribution readiness - Coordinate OTA listing transfers; ensure all listing content (descriptions, amenities, policies) meets Kasa standards before go-live - Track launch readiness milestones against a defined pre-opening checklist; flag risks and blockers early - Run regular cross-functional launch syncs with Revenue, Ops, and Distribution teams - Support move-out and brand transition processes, including historical guest communications and vanity site coordination Marketing Readiness at Launch - Develop and execute on a pre-opening marketing playbook covering launch PR strategy, opening events and local activations, local partnership and influencer outreach, SEO and listing optimization, and paid media recommendations for launch windows – all tailored to the property profile - Ensure all marketing assets are ready at launch: listing copy, photography, promotional materials - Own the post-launch retrospective: what worked, what didn't, and how we improve the next playbook Commercial Plan Coordination - Partner closely with Sales and Revenue Management to develop property-level commercial plans: - Run comp set analysis and define market positioning - Identify key demand segments (corporate, group, extended stay, leisure) - Define go-to-market plan by segment (align opening rate strategy and recommended channel mix with launch marketing strategy) What You’ll Bring - 4-6+ years of experience in marketing operations / coordination, brand launches, or project management – ideally in hospitality, real estate, lifestyle brand experience, or a multi-location consumer business - Exceptional project management skills — you build clean trackers, set realistic timelines, and hold cross-functional teams to them - Commercial fluency — you understand how positioning, pricing, and channel mix decisions interact, especially at launch - Familiarity with OTA and distribution platforms (Airbnb, Booking.com, Expedia, GDS) and how listings drive conversion - Comfortable with ambiguity and pace; Kasa opens multiple properties per quarter - Collaborative by default; this role requires trust-building with Revenue, Ops, and Distribution peers daily Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits - Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. This is a remote contract role based in the Philippines. Candidates must be based in the Philippines. Applications from other locations will not be considered. The position requires overnight hours, generally Tuesday through Saturday, to align with U.S. business hours. The Role The Social Media & Visual Content Lead will build and run the creative engine behind our brand. This role takes full accountability for Kasa's social media presence across all platforms and owns all visual content production — photography, video, graphics. This person will develop Kasa’s social strategy, create and curate compelling content, manage the editorial calendar, evaluate and manage influencer partnerships, and collaborate with Performance Marketing on paid social and retargeting initiatives. We're looking for an AI-native creative who is as fluent in emerging content tools as they are in brand strategy, and who can eventually grow into broader brand ownership. This is a rare opportunity to build a social and visual program largely from scratch at a hospitality company that's growing quickly. Key Responsibilities Social Media Strategy & Content Creation - Own and grow Kasa's social presence across Instagram, TikTok, LinkedIn, and other relevant platforms - Develop monthly social content calendar, planning themes, campaigns, and lead daily execution - Develop a distinct, ownable social voice for Kasa that reflects our brand positioning and resonates with our target traveler - Produce or direct original short-form video content (Reels, TikToks, property walkthroughs, lifestyle content) - Identify and engage with UGC creators, local photographers, and brand partners to expand content output - Manage comments, DMs, and community conversations across major platforms, while also identifying opportunities for proactive engagement (e.g., monitoring competitor activity and social trends) - Develop and manage an influencer/creator strategy aligned to Kasa’s brand, markets, and target guest segments - Work closely with Performance Marketing to align organic learnings with paid creative testing, retargeting, and audience insights. - Partner with other cross-functional stakeholders on brand campaigns, advertising creative, and collateral production Photography & Visual Content Production - Own end-to-end photography and video production for all Kasa properties: vendor sourcing, scheduling, shot list development, on-site coordination, and post-production oversight - Maintain and evolve Kasa's visual brand standards, ensuring consistency across OTAs, the Kasa website, social channels, and marketing campaigns - Manage a preferred vendor network of photographers, videographers, and retouchers; negotiate contracts and rates - Lead photo refresh cycles for existing properties on a quality-review cadence - Leverage AI-powered creative tools (generative image/video, automated editing workflows) to improve production speed and quality Performance Tracking & Insights - Track and report on social performance metrics; iterate quickly based on what's working - Report on KPIs including engagement, reach, video views, saves, follower growth, CTR, and contribution to traffic. - Maintain a weekly insights summary and inform quarterly content and creative strategy. - Use data to propose experiments across formats, storytelling, and timing. What You’ll Bring - 4-6+ years of experience in social media, content creation, or brand creative — preferably in travel, hospitality, or lifestyle - Strong creator instincts with proven experience producing engaging short‑form video (TikTok, Reels, YouTube Shorts). - Deep understanding of social trends, platform algorithms, and community behavior. - Proven track record growing an organic social audience and community for a brand - A portfolio that demonstrates strong visual sensibility: photography direction, graphic design, and/or video content - Active practitioner of AI creative tools (Midjourney, Runway, Adobe Firefly, or similar) — you use these daily, not occasionally - Strong project management instincts; you can juggle multiple photo shoots and a content calendar simultaneously - Innate cross-functional collaborator, particularly across performance marketing, creative, revenue, and operations teams. - High visual and editorial standards; ability to express brand voice in writing and video. - Comfort with hands‑on creation (shooting, editing, copywriting) and managing freelancers or creators. - Analytical mindset: able to interpret metrics, identify patterns, and refine strategy. Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits - Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. This is a remote contract role based in the Philippines. The position requires overnight hours, generally Tuesday through Saturday, to align with U.S. business hours. The Role Kasa offers flexible accommodations for guests in dozens of markets nationwide. We partner with multifamily and hospitality property owners to offer various unit types in our portfolio, including short-term rental apartments, Apart-Hotels, and traditional hotel rooms across price and luxury tiers. The Leasing Agent is a role that will be laser-focused on building revenue by finding & managing mid-term (1-6 month lease) rental revenue opportunities, fulfilling bookings for clients, and supporting client management, with the shared goal of driving incremental revenue & repeat business to the organization. The Leasing Agent will report to the Leasing Manager and work closely with the Sr. Leasing Agent, Reservations, and Operations teams. Your background should demonstrate a commitment to excellence in executing mid-term leases, building strong relationships with corporate accounts, and meeting revenue targets. About the Team The Leasing team is dedicated to evolving our National medium-term lease program, maximizing revenue and profit contribution from this unique segment. Our mission is to build a distinctive brand that has direct relationships with our tenants. The leasing team truly enjoys connecting with others and building revenue. Day in the life of a Kasa Leasing Sales Agent - Like any role at a fast-paced start-up, there is no ‘typical day’, but your primary responsibility will be to drive top-line and ancillary revenue streams by filling need periods for each property assigned through mid-term rental opportunities. To achieve your goals, you'll be expected to do the following: - Book and manage mid-term (1-3 + month) reservation requests from incoming channels; manage the process from beginning to end, including lead management, guest communication, rate quoting, availability, contract needs, and guest follow-up - Worked with our Ops teams for specific processes and lessee-related needs - Manage mid-term (1-3+month) reservation extension requests with renewals and support - Develop new marketing materials, outreach emails and flyers while ensuring current platforms are up to date and optimized - Proactively identify and build new relationships from target account identification, contract negotiation and signing, account nurturing, and to grow Kasa's mid-term rental base - Ensure all leads are accurately entered into and managed in our sales CRM - Track wins and total revenue accountable to your program - You will also get to participate in company-wide meetings where we discuss the business, interact with leaders from other departments, and share our ideas to help grow Kasa. Our culture is based on a remote work environment where we take pride in getting to know each other and what drives us Experience - Minimum 2 years of revenue-based experience in the apartment leasing or corporate housing industry - Strong understanding of lease terms and contracts - Strong understanding of the hospitality industry's reservations landscape and the real estate industry's rental/leasing landscape - Strong ability to see projects through from beginning to end; an organized person who loves to multi-task and thrives on managing multiple projects at the same time - Super-communicator, both internally and externally, with strong interpersonal skills; ability to collaborate and build strong relationships to drive partner satisfaction and growth - Proven ability to improve and/or streamline processes in a growing, changing, and complex environment Plus if... - You have worked in the hospitality industry - You have worked in corporate housing - You're skilled in Google suites of products, Slack, and other sales enablement tools In one year, you will succeed at Kasa by having: - Achieved a 25% conversion rate on existing channel requests - Achieved leasing goals for designated properties - Meaningfully influenced and supported the growth of our leasing program Our Interview Process We like to do things a little differently for this role. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It’s a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what’s on your resume. Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits - Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! - The Pay: The starting base pay range for this role is between $8.25 and $9.00. Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Role Description Kasa is looking to add a highly motivated individual to join our Guest Experience (GX) Management Team. As a GX Manager, you will oversee a team of Guest Experience Specialists focused on building a personal connection with our guests by communicating directly with them every day to resolve questions and issues as they arise. Your goal will be to successfully manage a team creating fantastic, memorable experiences for all Kasa guests. We’re looking for a talented individual who understands what we’re all about: helping travelers feel at home in a new place. Your goal will be to create a positive, lasting impression of Kasa so guests come back to stay with us again and again. - Accountable for managing a team of Specialists handling guest inquiries. - Resolve in-the-moment issues and coordinate with operations to ensure apartments are ready for guests. - Take initiative to find ways to improve guest satisfaction. - Work remotely as part of a communicative, committed, and inclusive Hospitality Team. Qualifications - 4+ years of service industry experience. - 2+ years of management experience, managing a customer service team, call center, or other applicable management experience. - Effective communication and organizational skills. - Strong analytical, strategic, and collaborative skills. - Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements. - Reliable, consistently on time, and follow through on promises. - Proactive by nature and able to act decisively when needed. - A lighthearted team player committed to uplifting coworkers and the company. - Fearless handling of guest issues with a calm and positive demeanor. - Eager to learn new systems and platforms in a tech startup. Requirements - Manage a team of 3 - 10 remotely distributed guest experience specialists. - Work Saturdays and Sundays; take two consecutive weekdays as your weekend. - Be accountable to the metrics of the team and direct reports, aiming to reach OKRs for productivity, efficiency, and quality. - Oversee guest communications and personalized service via phone, SMS, WhatsApp, chat, and email. - Resolve escalated guest issues quickly and to mutually beneficial outcomes. - Manage reservations calendar/booking platforms. - Support trust and safety tasks. - Contribute to policy creation and new tech implementation. - Ensure system adherence oversight and process documentation. - Schedule team shifts, ensuring 24/7 coverage that aligns with issue volume and specialist availability. - Complete other tasks for process improvement or training as needed. Benefits - Remote Work: Flexibility as a core value, with over three-quarters of the team working remotely. - Competitive Salary: Total compensation at or above market rates plus additional earning opportunities. - Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Role Description As a Guest Experience Specialist at Kasa, you will build a personal connection with our guests through phone, email, and chat support to address a variety of needs including: - Questions on building and room access - Points of interest - Points of dissatisfaction Your primary focus will be creating a 5-star guest experience through genuine care, efficient guest support, and problem resolution to enable customers to feel at home when they stay at a Kasa property. This role is based in the Philippines and is a contract position. Qualifications - Change Advocate: Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities. - Resiliency Master: Effectively manage repetitive, in some cases unpleasant, guest interactions with tenacity, grit, humility, and humor. - Hall of Fame Host Communicator: Communicate verbally and in writing with genuine care and hospitality that avoids jargon and generalizations to deliver a memorable, 5-star guest experience. - Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guests’ stated and unstated needs. - Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests' needs to deliver positive experiences and interactions. - Process Minded: Effectively executes established processes with precision and surfaces process deficiencies that negatively impact the guest experience. - Growth Mindset: Operate with the intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall. - Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends. Requirements - Bilingual: Ability to facilitate conversations with guests in a second language, such as Spanish. Expected Results - Key Result 1: Drive quality outcomes for guests to ensure problem resolution and guest satisfaction. - Achieve a Customer Satisfaction Score of 90% or higher. - Achieve a Net Quality Score of 88% or higher. - Achieve a First Contact Resolution Rate of 80% or higher. - Key Result 2: Drive efficiency of the guest experience through the achievement of average response time to a guest inquiry. - Achieve a median response time of < 30 minutes for Email. - Achieve a median response time of < 5 minutes for SMS. - Achieve a median response time of < 30 seconds for Phone. - Achieve < 5% missed guest calls. - Key Result 3: Promptly escalate and resolve guest security concerns or issues. Benefits - Remote Work: Flexibility as a core value, with over three-quarters of the team working remotely. - Competitive Salary: Total compensation at or above market rates plus additional earning opportunities based on the position. - Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Role Description As an Area General Manager (AGM) at Kasa, you will be fully responsible for the financial and operational performance of a defined geographic area, overseeing a set of properties across hotel and multi-family products. This role demands a hands-on leader with strong operational expertise, direct P&L accountability, and the ability to balance diverse partner relationships and guest experience expectations. The AGM role is highly execution-focused, requiring deep engagement with onsite teams and property operations to ensure seamless service, operational efficiency, and financial success. You will spend approximately 60% of your time in the market and not behind a desk, coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards. This will require regional travel, including air travel, to effectively manage properties across multiple locations. At Kasa, hospitality is at the core of everything we do, and as an AGM, you will be a direct leader of property-level teams, setting expectations, inspecting what you expect, and ensuring every guest interaction meets Kasa’s high service and hospitality standards. In addition to onsite leadership, you will play a critical role in financial oversight, ensuring your properties align with revenue optimization strategies, cost control initiatives, and leasing activation plans. You will work cross-functionally with Revenue Management, Finance, Marketing, People, and Guest Experience, ensuring that operational decisions align with financial objectives and broader business strategies. Additionally, you will serve as the primary liaison between Kasa and property partners, communicating performance insights and forward-looking strategies to optimize asset value. This role requires a balance of operational execution and strategic planning, with both executed with hospitality as a guiding throughline, ensuring that your properties operate efficiently, your teams perform at a high level, and your financial targets are met. Qualifications - Owner Mindset: Take full ownership of area performance, ensuring financial, operational, and guest experience priorities are consistently met. - Financial Acumen: Strong ability to analyze P&L reports, control costs, and drive revenue performance across a multi-property portfolio. - Change Advocate & Problem Solver: Works cross-functionally with onsite teams and key stakeholders to identify challenges and implement practical solutions. - Hospitality-Driven Leader: Champions a hospitality-first mindset, ensuring onsite teams consistently deliver seamless, high-quality guest experiences. - Operational Executor: Proven ability to execute and enforce operational playbooks, ensuring consistent property performance. - Strategic Implementor: Translates high-level strategies into actionable, property-specific initiatives. - Prolific Communicator: Effectively engages with property teams, owners, and regional leaders. - Talent Builder: Builds and develops engaged, high-performing teams. - Change Agent: Thrives in an evolving environment, embracing change and innovation. Requirements - Own the end-to-end guest and employee journeys, ensuring that every need is met at every touchpoint. - Directly lead and manage onsite teams, ensuring they are highly engaged, well-trained, and delivering exceptional hospitality experiences. - Set clear expectations and inspect what you expect, conducting regular site visits to assess operational execution. - Hold teams accountable for meeting Kasa’s brand standards. - Conduct formal property audits and quality inspections. - Ensure seamless execution of guest services, maintenance, and property operations. - Develop and coach property leaders and frontline teams on hospitality fundamentals. - Ensure readiness and execution for peak demand periods. - Own and manage the P&Ls for all properties in your area. - Partner with Revenue Management to execute pricing strategies. - Identify and implement cost-saving opportunities. - Recruit, train, and develop high-performing onsite teams. - Provide hands-on coaching and mentorship. - Serve as the primary liaison between Kasa and property owners. - Regularly report on performance metrics. Benefits - Kasa Travel Credit: Employees receive an allowance of free stays with us in any of our locations. - The Pay: Starting base pay range is between $100,000 and $105,000. - Remote Work: Flexibility to work from anywhere. - Generous Stock Option Plan: Opportunities for employees to become part-owners of the company. - Flexible PTO: Encouragement to take time off as needed. - Health Coverage: Comprehensive health insurance options available. - 401(k) plan: 100% match of the first 3% of your deferred salary. - Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!