Kasa logo
Kasa

Kasa is home when you are away from yours. It's also a great place to work! Visit kasa.com/careers to apply!

Guest Experience Manager

ManagerManagerFull TimeRemoteLeadTeam 201-500Since 2016H1B SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

54 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Guest Experience Manager

Kasa

Role Description Kasa is looking to add a highly motivated individual to join our Guest Experience (GX) Management Team. As a GX Manager, you will oversee a team of Guest Experience Specialists focused on building a personal connection with our guests by communicating directly with them every day to resolve questions and issues as they arise. Your goal will be to successfully manage a team creating fantastic, memorable experiences for all Kasa guests. We’re looking for a talented individual who understands what we’re all about: helping travelers feel at home in a new place. Your goal will be to create a positive, lasting impression of Kasa so guests come back to stay with us again and again. - Accountable for managing a team of Specialists handling guest inquiries. - Resolve in-the-moment issues and coordinate with operations to ensure apartments are ready for guests. - Take initiative to find ways to improve guest satisfaction. - Work remotely as part of a communicative, committed, and inclusive Hospitality Team. Qualifications - 4+ years of service industry experience. - 2+ years of management experience, managing a customer service team, call center, or other applicable management experience. - Effective communication and organizational skills. - Strong analytical, strategic, and collaborative skills. - Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements. - Reliable, consistently on time, and follow through on promises. - Proactive by nature and able to act decisively when needed. - A lighthearted team player committed to uplifting coworkers and the company. - Fearless handling of guest issues with a calm and positive demeanor. - Eager to learn new systems and platforms in a tech startup. Requirements - Manage a team of 3 - 10 remotely distributed guest experience specialists. - Work Saturdays and Sundays; take two consecutive weekdays as your weekend. - Be accountable to the metrics of the team and direct reports, aiming to reach OKRs for productivity, efficiency, and quality. - Oversee guest communications and personalized service via phone, SMS, WhatsApp, chat, and email. - Resolve escalated guest issues quickly and to mutually beneficial outcomes. - Manage reservations calendar/booking platforms. - Support trust and safety tasks. - Contribute to policy creation and new tech implementation. - Ensure system adherence oversight and process documentation. - Schedule team shifts, ensuring 24/7 coverage that aligns with issue volume and specialist availability. - Complete other tasks for process improvement or training as needed. Benefits - Remote Work: Flexibility as a core value, with over three-quarters of the team working remotely. - Competitive Salary: Total compensation at or above market rates plus additional earning opportunities. - Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Related Categories

Related Job Pages

More Manager Jobs

Mountain Region Support logo

Manager Outpatient Coding

Mountain Region Support

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to: Building healthy communities. Advocating for those who are poor and vulnerable. Innovating how and where healing can happen both inside our hospitals and out in the community.

Manager54 days ago
Full TimeRemoteTeam 10,001

Where You’ll Work With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. Job Summary and Responsibilities You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success. Under indirect supervision of the Coding Service Center Director, manages, directs and coordinates the Coding Service Center outpatient coding operations to include personnel management, workflow, quality, productivity, report management (i.e. DNB, timely filing, etc), problem-resolution, coordination of CHA data submission and assists Coding Service Center and facility staff with coding and billing related follow- up, issues and questions; Based upon Coding Service Center needs, may directly supervise coding staff; Facilitates and promotes standardization of coding operations across the organization and in alignmentwith the system. Monitors and actively oversees coding quality, productivity and DNB performance to ensure alignment and support of corporate/service center and facility financial goals as well as compliance in coding and billing practices with regulatory requirements. Addresses complaints and resolves problems. Collaborates with HIM, IT, case management, other departments within Revenue Management, medical staff, nursing and other facility management to support the needs of the facilities where coding expertise is needed. Job Requirements In addition to bringing humankindness to the workplace each day, qualified candidates will need the following: - Associates Degree Required - Bachelors Degree Preferred - A minimum of 3-5 years coding experience in an acute care setting required - 2-3 years supervisory experience required - Must demonstrate competency of outpatient coding, as well as coding guidelines Proficient in the use of Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint) and troubleshooting computer problems - Charge Capture experience preferred - Demonstrates a comprehensive understanding of ICD-10-CM and CPT - Knowledge of disease management, anatomy and physiology, medical terminology, and pharmacology - Knowledge of 3M Encoder, Coding Clinic Guidelines, CMS Program Memorandums related to codingand billing practices, and Nosology. Basic knowledge of charge description master (CDM) - Current AHIMA credentials (i.e. RHIA, RHIT, CCS, CCS-P) or AAPC credentials (COC, CIC, CPC-H, CPC) required and maintained Physical RequirementsSedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally

United States
$36 - $56 / hour
SEIU logo

Senior HRIS and Compensation Manager

SEIU

Improving the lives of working people.

Manager54 days ago
Full TimeRemoteTeam 501-1,000Since 1921H1B Sponsor

• Serve as the primary administrator and subject-matter expert for the HRIS, including system configuration, workflows, permissions, and maintenance. • Lead system upgrades, enhancements, and implementation of new modules to support organizational needs. • Establish and maintain data governance standards to ensure accuracy, consistency, and integrity across HR systems. • Oversee day-to-day HRIS transactions across the employee lifecycle, including onboarding, status changes, salary adjustments, reporting structure updates, and offboarding. • Conduct regular audits to validate data accuracy and identify process improvements. • Lead compensation administration, including salary structures, job classifications, and alignment to SEIU’s grade and step system.

District Of Columbia + 1 moreAll locations: District Of Columbia | Washington
$121.1K / year
Job Closed

• Provide leadership for estimating and planning support personnel. • Monitor project budgeting and buy-out processes to ensure reliable information is available for estimates. • Facilitate communication of cost history to ensure on-going evaluation of pricing information for better cost modeling and estimating. • Monitor planning support processes to ensure efficient and effective use of resources. • Interface with marketing to ensure consideration of all relevant information, issues, and brand name recognition. • Assist in the evaluation, planning and execution of new scope of services and profit centers. • Monitor productivity and cost control on specific projects. • Attend project review meetings and facilitate solutions to budget problems as required. • Plan and implement training for estimators. • Identify and procure profitable projects by overseeing all business development activities, including customer relationships, networking, performing public relations activities, maintaining client database, and executing the client matrices. • Oversee all sales activities, including identifying and pre-qualifying leads, working on procurement strategies, developing proposals, responding to RFQ’s, SOQ’s and RFP’s. • Establish goals, procedures, systems, and tools used to accomplish sales/marketing tasks. • Commit the company in the project procurement process with respect to SBU projects. • This position supervises Estimating activities and personnel and therefore takes on the successes and failures of the team. • Employee will work with the Executives, Estimating and Planning Support Personnel, and clients. • Other related duties as assigned. • Represent Abbott Construction in the community by attending appropriate industry events as approved by the Vice President.

Utah
Job Closed
Full TimeRemoteTeam 201-500

Primary Duties - Provide leadership for estimating and planning support personnel. - Monitor project budgeting and buy-out processes to ensure reliable information is available for estimates. - Facilitate communication of cost history to ensure on-going evaluation of pricing information for better cost modeling and estimating. - Monitor planning support processes to ensure efficient and effective use of resources. - Interface with marketing to ensure consideration of all relevant information, issues, and brand name recognition. - Assist in the evaluation, planning and execution of new scope of services and profit centers. - Monitor productivity and cost control on specific projects. - Attend project review meetings and facilitate solutions to budget problems as required. - Plan and implement training for estimators. - Identify and procure profitable projects by overseeing all business development activities, including customer relationships, networking, performing public relations activities, maintaining client database, and executing the client matrices. - Oversee all sales activities, including identifying and pre-qualifying leads, working on procurement strategies, developing proposals, responding to RFQ’s, SOQ’s and RFP’s. - Establish goals, procedures, systems, and tools used to accomplish sales/marketing tasks. - Commit the company in the project procurement process with respect to SBU projects. - This position supervises Estimating activities and personnel and therefore takes on the successes and failures of the team. - Employee will work with the Executives, Estimating and Planning Support Personnel, and clients. - Other related duties as assigned. - Represent Abbott Construction in the community by attending appropriate industry events as approved by the Vice President. Qualifications - BS in Construction Management, Marketing and/or Communication or related field or an equivalent combination of education and experience. - Three to five years construction-related experience. - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations. - Ability to write reports, business correspondence and procedure manuals. - Superior communication and presentation skills. - Must be able to pass a drug test and background check - Utilizes good judgment and remains efficient while under stress - Capable of communicating effectively in English both verbally and in writing - Knowledge of all aspects of the construction process - Must have a strong work ethic, sense of urgency, organizational skills, task oriented - Must be willing to travel if required This position is open to remote candidates. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off, Time Away Benefits, Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program. EEO Statement - Layton Construction is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential. Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide. The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.

United States