Karbon

Role Description We’re looking for a designer to join our Brand & Marketing Design team. It’s an exciting time for the brand and the business, so with the right talent and attitude, you can expect the role and opportunities to evolve rapidly. Reporting to the Design Director of Brand and Marketing and working closely with the wider marketing team, this role is responsible for the design and production of assets to support Karbon’s marketing effort. - Design web and mobile-based marketing experiences in complex contexts - Provide design partnership for long form content such as ebooks and reports - Design and produce social post imagery and advertising creative, using AI to generate variations and test concepts efficiently - Design presentations, sales collateral, and event materials - Partner on design and execution of branded merchandise - Be involved in conversion point optimization and testing - Provide design support for internal company initiatives as needed - Help ensure consistency in Karbon's brand identity across touchpoints - Stay up to date with design trends and emerging AI capabilities, contributing new creative ideas and tool approaches to enhance Karbon's marketing efforts - Partner on brand expression evolution - Collaborate with marketing team on group ideation and execution Qualifications - Strong ability to work in Figma, including directing and refining AI-assisted design workflows - Solid layout and visual design skills - Very good organization ability - Good communication and writing skills - A solid understanding of web and digital media - Passion to take your part of a project and own it to the finish - Maturity to discuss work critically - Ability to work autonomously once briefed - Attention to detail, especially quality-checking outputs against brand standards - A drive to learn, develop, and expand your skill set - Confident writer of short-form content, because words are design too - Judgment about when to use AI tools for efficiency vs. when hands-on creation is required - Ability to handle multiple projects and deadlines in a fast-paced environment - Three or more years professional experience in marketing-related design - Lightweight video editing ability a plus - Experience with B2B software brands a plus - Experience using AI-assisted design or content tools required Benefits - Gain global experience across USA, New Zealand, UK, and Canada - 4 weeks annual leave plus 5 extra "Karbon Days" off a year - Flexible working environment - Work with (and learn from) an experienced, high-performing team - Be part of a fast-growing company that firmly believes in promoting high performers from within - A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback - Generous parental leave

• Lead root cause analysis on highly complex issues • Read C# and the broader .NET stack • Write safe, considered SQL • Make sound production access decisions • Investigate and reproduce defects across the platform • Monitor and respond to production alerts • Create well-scoped tickets for engineering attention • Lead technical investigations during incidents • Uplift escalation quality across tiers • Build reusable automation and tooling • Mentor peers and the broader Support function • Communicate complex issues clearly to customers and internal stakeholders • Use AI as an accelerator of judgment

Role Description We are looking for an operations leader who is AI-native to their core, builds systems that scale, and treats agentic workflows as the foundation of how modern People Operations functions. Reporting to the VP of People, this role owns the operational backbone of how we hire, onboard, and support Karbonites across six countries, with a clear runway toward growing a pillar of the People function. - Architect and continuously improve the end-to-end People Ops and TA operational stack, embedding AI agents and agentic workflows as the default execution layer across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel. - Design and deploy AI agents to own routine operational work end-to-end, including onboarding task orchestration, compliance documentation, offer letter generation, interview scheduling, and tier-1 employee queries. - Use AI to manage and monitor multi-country HR compliance across our six operating regions, building agentic checks that flag risk, surface regulatory changes, and keep our entity-level obligations current without manual tracking. - Build AI-powered reporting and analytics across the People and TA function, producing real-time dashboards, hiring funnel insights, and operational health metrics that the VP of People and pillar leads can act on without requesting them. - Run our HRIS, ATS, and broader People tech stack as an integrated, AI-augmented system, evaluating new tools through the lens of agent-readiness and API-first design rather than feature lists. - Use AI to support the TA function with a focus on pipeline forecasting, recruiting data integrity, and funnel reporting, partnering with hiring managers to embed AI into how they track and interpret hiring data. - Own benefits administration and vendor management across our US entity, using AI to streamline open enrollment, automate eligibility tracking, and surface utilization insights that inform future benefits strategy. - Leverage AI to deliver a seamless, high-quality employee experience at scale, anticipating friction points across the lifecycle and deploying agents or workflows to resolve them before they become tickets. - Drive AI-led process documentation and knowledge management across People Ops, ensuring every workflow is documented in a way that is both human-readable and agent-executable. - Partner with Finance, IT, and Legal using AI-augmented workflows for cross-functional operations, including headcount planning, system access provisioning, and contract and policy management. - Coach and uplift the broader People team on AI fluency, agent design, and operational automation, modeling what an AI-forward People Ops function looks like in practice. - Own AI governance for the People function, ensuring our use of agents and AI tools is compliant, ethical, and aligned with how we handle sensitive employee and candidate data globally. Qualifications - 5+ years of progressive experience across People Operations or HR Ops, with at least some leadership or team lead experience. - Prior SaaS or high-growth tech experience is essential. - You understand how a global, multi-entity People function operates and what breaks at scale. - Deep, hands-on fluency with AI tools, agent builders, and agentic workflows. - Strong technical instincts: comfortable with APIs, integrations, automation platforms (Zapier, Make, n8n, or similar), and prompt engineering as core craft. - Multi-country HR Ops experience strongly preferred but not essential, ideally across some combination of the US, UK, Australia/NZ, Canada, and the Philippines. - Proven ability to redesign operational processes from the ground up rather than incrementally improve them, with a clear bias toward automation over headcount. - Working knowledge of US benefits administration, including open enrollment, carrier management, and compliance (ACA, ERISA basics). - Working knowledge of HR compliance across multiple jurisdictions. - Data fluency: you build operational dashboards, you read funnel metrics natively, and you use AI to go deeper and faster than the tools alone allow. - A systems thinker who can hold the full operational picture across People Ops, TA, and Benefits simultaneously. - Player-coach mindset: senior enough to operate independently, willing to build and ship the work yourself. - Unquestioned integrity, high EQ, and discretion with sensitive employee and candidate data. - Genuine excitement about where AI is taking the People function. Benefits - Gain global experience across the USA, Australia, New Zealand, UK, Canada, and the Philippines. - Paid Flexible Time Off with an encouraged 3 weeks use per year. - Company paid medical for you and eligible spouse/partner and dependents. - Company paid dental and vision for you and eligible spouse/partner and dependents. - Fully company funded short and long term disability. - Fully company paid life insurance. - 401(k) with company matching. - Flexible Spending Account. - Up to 8 weeks paid parental leave. - Work-from-home stipend. - Work with (and learn from) an experienced, high-performing team. - A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback. - Be part of a fast-growing company that firmly believes in promoting high performers from within.

• Architect and improve the end-to-end People Ops and TA operational stack. • Design and deploy AI agents to own routine operational work. • Use AI to manage and monitor multi-country HR compliance. • Build AI-powered reporting and analytics across People and TA function. • Run HRIS, ATS, and broader People tech stack. • Use AI to support TA function with pipeline forecasting and recruiting data integrity. • Own benefits administration and vendor management across the US entity. • Leverage AI to deliver a seamless employee experience. • Drive AI-led process documentation and knowledge management across People Ops. • Partner with Finance, IT, and Legal using AI workflows. • Coach the broader People team on AI fluency, agent design, and operational automation. • Own AI governance for the People function to ensure compliance and ethics.

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

• Apply foundational knowledge of ASC 606 and SaaS revenue recognition principles to support accurate revenue reporting. • Assist the Accounting team with month-end close activities, including revenue-related reconciliations and journal entry support tied to billing. Using AI tools to accelerate reconciliation checks and surface variances that require human review. • Partner with Revenue Accounting to ensure billing data in Zuora is structured in a way that supports clean, auditable revenue recognition. • Flag and escalate billing scenarios with complex revenue recognition implications for proper treatment. • Own the end-to-end collections process, monitoring aging balances and prioritizing outreach on overdue accounts, partnering with the GTM teams and Finance to resolve outstanding invoices and using AI-assisted tools to flag at-risk accounts and streamline follow-up. • Maintain accurate AR reporting and support month-end close by reconciling cash receipts and applying payments in Zuora, surfacing DSO trends and collection risk to Finance leadership and driving ongoing improvements to collections efficiency. • Own end-to-end billing operations for a global customer base, managing complex subscription scenarios including multi-year deals, mid-term amendments, upgrades, downgrades, credits, and custom billing structures, leveraging AI tooling to detect anomalies, reduce manual intervention, and scale with confidence. • Investigate and resolve billing discrepancies, invoicing errors, and escalated issues with a high degree of accuracy and urgency whilst using AI-assisted diagnostics to identify patterns and root causes faster. • Manage renewals, adjustments, and amendments in Zuora, ensuring all billing actions are executed correctly and in alignment with contract terms. • Serve as the billing team's go-to resource for edge cases and non-standard scenarios that require sound judgment and creative problem-solving. • Act as a senior point of contact for customers on billing-related inquiries, delivering clear, professional, and empathetic communication. Use AI-assisted drafting tools to improve response speed and quality while keeping a human lens on every interaction. • Partner with Customer Success and Support teams to resolve billing issues efficiently and ensure a positive customer experience. • Represent the billing function externally with confidence and a solutions-oriented approach. • Review customer agreements and order forms to ensure billing setup accurately reflects negotiated terms, pricing structures, and any custom provisions by applying AI-assisted contract review tools to accelerate intake and flag inconsistencies before they reach billing. • Advise internal stakeholders on how contract terms translate into billing and revenue recognition implications. • Collaborate with Legal, Sales, and Finance on billing-related contract language and escalations as needed. • Serve as the internal subject matter expert on Zuora, owning configuration, troubleshooting, and optimization of billing workflows within the platform, including identifying where AI capabilities within Zuora can reduce manual steps and improve data integrity. • Maintain accurate subscription records, product catalog entries, and billing rules in Zuora. • Partner with RevOps and Finance on Zuora-related projects, upgrades, and integrations. • Use AI-powered tooling to streamline billing workflows, including anomaly detection in invoicing, automated reconciliation checks, and intelligent flagging of discrepancies before they escalate to customers or impact close. • Apply AI capabilities within Zuora and connected systems to reduce manual intervention in complex billing scenarios, accelerate invoice processing, and improve accuracy across the subscription lifecycle. • Leverage AI-assisted tools to improve the speed and quality of customer communications, contract reviews, and internal SOPs, while maintaining the judgment to know when human review is essential. • Partner with Revenue Accounting to explore AI applications in revenue recognition, including automated recognition schedules, variance flagging, and generating audit-ready documentation tied to billing data. • Contribute to the finance team's AI adoption by testing new tools, documenting billing-specific use cases, and sharing learnings acting as the billing SME who helps define where automation adds the most value. • Maintain a human-in-the-loop mindset: validate AI-generated outputs before they inform customer decisions or financial reporting, and escalate edge cases that require human judgment. • Demonstrate a strong ability to navigate interconnected systems (Zuora, Salesforce, and related tools) to diagnose issues and engineer scalable solutions. • Proactively identify gaps in billing and revenue processes and lead or contribute to continuous improvement initiatives, with a particular focus on where AI automation can eliminate low-value manual work and create capacity for higher-order problem-solving. • Document workflows, edge cases, and standard operating procedures to support team scalability and knowledge sharing, using AI-assisted tools to draft, maintain, and improve documentation at pace. • Work closely with Sales, Finance, Accounting, Revenue Operations, and Customer Success to ensure seamless billing execution and alignment on revenue matters. • Provide billing and systems guidance to internal stakeholders as the team scales, including educating cross-functional partners on how AI tools are changing billing and revenue operations.

Role Description Karbon is seeking a Senior FullStack Software Engineer. This is an exciting time to join the team because we are expanding our organization. In this role, you will be working within an agile development team to design and build interactive web applications. They are responsible for technical specifications and developing and deploying software. - Build and maintain product features: - Develop new functionality and iteratively improve existing systems, with a focus on reliability, performance, and user experience. - Balance speed and quality: - Know when to move fast and when to slow down, making thoughtful trade-offs to deliver high-quality outcomes. - Use data to inform decisions: - Learn from user behaviour, experiment thoughtfully including A/B testing where relevant, and help improve acquisition and conversion over time. - Work effectively as part of a team: - Collaborate closely with engineers and QA throughout the development cycle to build, test, and improve features together. - Use AI tools thoughtfully: - Leverage AI to move faster for example drafting code, exploring solutions, or writing tests, while applying good judgement and always reviewing what ships. - Work with autonomy: - Take ownership of problems, explore solutions, and ask questions when needed rather than waiting for predefined answers. - Own your work: - Take pride in what you build and feel accountable for its impact on customers and the business. - Bring your whole self: - Contribute your curiosity, creativity, and personality to a low politics, open, and collaborative team culture. Qualifications - Strong hands-on experience building and maintaining web applications using C#, .NET (MVC, Web API, .NET Core) and JavaScript or TypeScript. Experience with Ember.js is an advantage. - Provides technical leadership within the team: guiding architectural decisions, raising the bar in code reviews, and ensuring the team is solving the right problems. - Solid experience with SQL Server or other relational databases, including data modeling and writing efficient queries. Good understanding of data flow across an application. - Strong understanding of software engineering fundamentals, including scalable systems, API design, and common data structures. - Experience delivering features end-to-end, from design through implementation, testing, and production support. - A sense of ownership over your work, with attention to quality, maintainability, and performance. - Ability to work independently while collaborating closely with others, contributing to design discussions and code reviews. - Experience mentoring or supporting other engineers is a plus. - Bachelor’s degree in Computer Science (or similar), or equivalent practical experience. Requirements - AI is reshaping how software gets built, and at Karbon we’re fully committed. We don’t see AI as a replacement for engineers. We see it as a force multiplier that will elevate creativity, impact and capability to levels we’ve barely begun to imagine. - We’re looking for developers who are confident in their fundamentals, driven to grow, and excited to harness AI to build something meaningful. - If you’re energized by this future rather than cautious of it, you’ll feel right at home here. Benefits - Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines. - 4 weeks annual leave plus 5 extra "Karbon Days" off a year. - Flexible working environment. - Work with (and learn from) an experienced, high-performing team. - Be part of a fast-growing company that firmly believes in promoting high performers from within. - A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback. - Generous parental leave.